Inspect Quick Co

TO: Mercedes-Benz Dealer Principals, General
Managers, Sales Managers, Service Managers,
Parts Managers
FROM: Anthony Washington, Senior Manager,
Regulations and Certifications
Re: Initial Recall Campaign Notification
Model: Sprinter
Model Year: 2023
Inspect Quick Connect Ground Connection
DATE: March, 2024
IMPORTANT RECALL CAMPAIGN INFORMATION
Please see the attached documents related to the campaign listed above.
Campaign No. :
Campaign Desc. :
2024030018
PDGHVERSL
Inspect Quick Connect Ground Connection
This is to notify you of a Recall Campaign to inspect the quick connect ground connection on approximately 99 MY 2023 Sprinter Vans.
The recall campaign will be visible on the www.safercar.gov website and may generate questions from customers.
All affected VINs will be flagged as "PENDING" in VMI and cannot be sold.
Background
What We’re
Doing
Mercedes-Benz AG ("MBAG"), the manufacturer of Mercedes-Benz vehicles, has determined that on certain
Sprinter (907 platform) vans, the 12V ground connection quick-release fastener might not be fastened
properly. In this case, the quick-release fastener might loosen over time and the electrical resistance on this
connection might increase. As a result, a risk of fire cannot be ruled out. In addition, the vehicle may lose
power without warning.
MBUSA is conducting a voluntary recall. As a precautionary measure, an authorized Mercedes-Benz Sprinter
dealer will check the mounting of the quick-release fastener of the 12V ground connection on the affected
vehicles and rework it, if necessary.
Remedy
Remedy is not yet available
Issue
Vehicles Affected
2023
Sprinter
Model Year
Model
Vehicle Populations
Population
99
Dealer Inventory
0
Given this notice, it is a violation of Federal law for a dealer to sell or lease any new vehicles in dealer inventory covered by this
notification until the vehicle has been repaired.
Loaner and demonstrator vehicles may continue to be driven, but must not be retailed until repaired.
Additionally, given this notice, it is a violation of Federal Law for rental companies to rent vehicles covered by this notification until
the vehicle has been repaired.
Next Steps/Notes
Customer Notification
Timeline
An owner notification letter to be mailed in May, 2024.
AOMs – This recall may generate questions from your dealers. Please forward this notice to
your dealers ASAP.
This recall may affect vehicles in your fleet. Please contact your respective MBUSA fleet
representative for further information and next steps. For repairs, please contact your
Rental Fleet Partners
preferred MBUSA dealer.
While we regret any inconvenience this may cause, we are determined to maintain a high level of vehicle quality and customer
satisfaction.
AOMS/SOMS