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Sent on
04
From
Technical Information & Support Group
Subject
Request for Parts: 2023-2024 Accord & CR-V FHEV MIL On DTC P2101 (ACTION REQ'D)
11
2024
Expires on 04
25
2024
PRIORITY/ACTION REQUIRED
To:
From:
RE:
All Honda Service Managers/Advisors
Technical Information & Support Group
Request for Parts: 2023-2024 Accord & CR-V FHEV MIL On DTC P2101
(ACTION REQUIRED)
This message is solely directed to Honda dealership personnel; please handle it accordingly.
Print this iN message and provide a copy to the Shop Foreman and all Service Advisors.
Background
American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2024 Accord FHEVs & CR-V FHEVs with a customer complaint of the “Emissions System
Warning” Malfunction Indicator Light (MIL) on with DTC P2101 (Throttle Actuator "A" Control Motor Circuit Range/Performance) stored. Customer may experience the
vehicle going into “limp home” mode. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a
repair of any kind.
Qualifiers
AHM is interested ONLY if the vehicle meets the following requirements:
1. Must have DTC P2101 (Throttle Actuator "A" Control Motor Circuit Range/Performance) stored.
2. Must have signs of corrosion on the intake side of the throttle body.
(Take a photo - Click HERE for example photo)
3. No repair attempts (do not remove throttle body).
4. No collisions.
Action Required
If a vehicle matching the qualifiers above comes into your dealership, please e-mail Technical Information & Support (TIS) at [email protected], or call us at
800-880-1072 (Monday-Friday, 7am-5pm PST). TIS will contact you to record certain vehicle information and provide you with further instructions.
Please be sure to include the following information in your e-mail.
E-mail Title:
1. Model Year (e.g. 2024)
2. Model Name (e.g. Accord)
3. Issue (e.g. Brake Judder)
4. VIN
E-Mail Body:
1. Dealer Number
2. Your Name
3. Best Phone Number to be Reached
4. Current Mileage
5. Confirm that the vehicle meets qualifiers #1-#4 listed above & attach a photo of the throttle body
6. DPTS#
As a gesture of appreciation to dealer technicians who identify and report a vehicle that meets the qualifiers, was accepted as a candidate and is the subject of a
successful Dealer Visit/Parts Collection/Info Collection, AHM will provide the referring technician with a VISA gift card. Technical Information & Support (TIS) will
provide additional information if this situation applies.
Thank you.
American Honda Motor Co., Inc.
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