VWP1305

Warranty Information
Policies and Procedures Bulletin
Number: VWP-13-05
Subject: Engine Exhaust Flap Limited Warranty Extension
(US Dealers)
Date: Mar. 12, 2013
This document modifies the
Volkswagen Warranty Policies
and Procedures Manual.
Engine Exhaust Flap Limited Warranty Extension
Volkswagen has extended the Emissions Control Systems Warranty for engine exhaust flap replacement
under specific conditions to 10 years or 120,000 miles, whichever occurs first, from the vehicle’s original
in-service date, for certain 2009 – 2012 Model Year Volkswagen 2.0 L TDI® Clean Diesel Engine vehicles
with engine codes CBEA, CJAA and CKRA.
This warranty extension is fully transferable to subsequent owners.
The vehicle’s original in-service date is defined as the date the vehicle was delivered to either the original
purchaser or the original lessee; or if the vehicle was first placed in service as a “demonstrator” or
“company” car, on the date such vehicle was first placed in service.
What is the Problem
Volkswagen has determined that under specific conditions, certain deficiencies affecting the engine
exhaust flap could make the engine exhaust flap susceptible to degraded performance. If this happens,
the Malfunction Indicator Lamp (MIL) on the instrument cluster may illuminate due to the presence of
specific fault codes caused by a faulty engine exhaust flap. Volkswagen has not identified any vehicle
drivability concerns related to this issue.
Please be aware that other conditions (unrelated to the issue described in this bulletin) may cause the MIL
in the vehicle to illuminate. Customers should be prepared to cover all diagnosis and repair costs for
these other, unrelated conditions.
What does this Warranty Extension Cover
This warranty extension covers only the diagnosis and replacement of the engine exhaust flap.
What is Not Covered Under This Warranty Extension
This warranty extension will not cover:
 Any damage or malfunctions caused by installation of non-EPA or non-CARB certified parts, or
parts that alter the performance of the engine, engine controls, or exhaust system, such as the
installation of engine management components (“chipped” or “tuned” ECMs) not approved by
Volkswagen.
 Other conditions unrelated to the engine exhaust flap that may cause the MIL to illuminate. These
conditions may require repairs that are needed for proper diagnosis of the underlying condition.
Any repairs that are (1) necessary for proper diagnosis of these other conditions or (2) required to
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© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Warranty Information
bring the vehicle’s emission system up to factory specifications are not covered by this warranty
extension.
 Damage or malfunctions caused by outside influence, such as damage due to an accident, or
vehicle misuse or neglect, as well as repairs that are (1) necessary for proper diagnosis of these
other conditions or (2) required to bring the vehicle up to factory specifications are not covered by
this warranty extension.
Repair Procedure
Refer to Technical Bulletin Instance Number 2031583 for the applicable repair procedure.
Vehicle Eligibility
To determine if a vehicle is eligible for the Engine Exhaust Flap Limited Warranty Extension, check the
VIN in ElsaWeb > Vehicle-Specific Notes > Vehicle Data. If the warranty extension is applicable to the
vehicle, the "Enhanced Coverage" section of the "Vehicle Data" screen in ElsaWeb will be populated with
the warranty extension parameters.
SAGA Warranty Claim Type and Service Number
Dealers must use the following claim type and service number when submitting warranty claims for the
Engine Exhaust Flap Limited Warranty Extension.
 Claim Type:
 Service Number:
110
2671
Questions
For any questions regarding this warranty extension, please contact the Warranty Helpline at 1-866-3068447 or [email protected].
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© 2013 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual
property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this
document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these
materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Country
USA
USA
USA
Volkswagen Limited
Extension Warranties
Positive crankcase ventilation
(PCV) valve limited warranty
extension
Front wheel bearings limited
warranty extension
Updated March 2013
Engine exhaust flap limited
warranty extension
2009 - 2012
2009 - 2010
2006 - 2008
Model Year
Miles
5
10
All
CBEA
CJAA
CKRA
2.0L TDI® Clean Diesel
engine vehicles
10
120,000 mi
90,000 mi
120,000 mi
(Whichever Occurs First)
Years
Routan
2.0L TFSI BPY
Passat Sedan / Wagon
2.0L TFSI BPY
GTI
2.0L TFSI BPY
2.0L TFSI BPY
Jetta
Eos
Engine
Model
Warranty Quick Reference Guide Updates
Periodically updated pages of the Warranty Quick Reference Guide will be reprinted and shipped to
Dealers for inclusion into the guide. In the interim, in order to keep the guide up-to-date, please print this
update and insert into the applicable section(s) of the guide.
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