Entegra Reatta 2019

Complaint Information: Recalls, Service Bulletins, OBD II Codes

NHTSA Mandated Recalls
  • Recall 230961 [USA]: A blank instrument cluster display may be missing critical information such as the vehicle's speed and warning lights, which can increase the risk of a crash.
    Jayco, inc. (jayco) is recalling certain 2019-2021 entegra anthem, aspire, cornerstone, reatta, reatta xl, and jayco embark class a motorhomes. The instrument cluster may intermittently go blank while the vehicle is in motion.
    dealers will update the control module software, and reroute and secure the duct work, free of charge. Owner notification letters were mailed october 22, 2021. Owners may contact jayco customer service at 1-800-283-8267.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 195011 [USA]: A fuel leak in the presence of an ignition source increases the risk of a fire.
    Entegra coach (entegra) is recalling certain 2018-2022 anthem, aspire, insignia, and reatta xl class a vehicles. The sealing washer may not seat correctly in the pilot bore holes, allowing the high pressure fuel rail assembly to leak.
    entegra will work with spartan and cummins to inspect the rail threads and fuel lines, and replace the rail as necessary, free of charge. Cummins began to notify owners july 30, 2021. Entegra owner notification letters began september 3, 2021. Owners may contact entegra coach customer service at 1-800-517-9137.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 195954 [USA]: Adhesive failure may cause the vent portion of the window to detach, increasing the risk of a crash or injury.
    Jayco, inc. (jayco) is recalling certain 2019-2021 anthem, aspire, cornerstone, insignia, reatta, and embark recreational vehicles equipped with hehr 6400 series windows. The adhesive that bonds the vented portion of the window may fail.
    dealers will inspect the windows, and replace the vent if necessary, free of charge. Owner notification letters were mailed august 31, 2021. Owners may contact jayco customer service at 1-800-283-8267. Jayco's number for this recall is 9903569.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 153325 [USA]: A damaged circuit board could increase the risk of a fire.
    Jayco, inc. (jayco) is recalling certain 2019-2020 entegra reatta and jayco embark and 2020 entegra reattaxl motorhomes. The electronic control center circuit board may be damaged from voltages over 17 volts, causing the components on the board to become damaged.
    jayco will notify owners, and dealers will install an additional circuit module to the existing component board to provide over-current protection, free of charge. The recall began october 13, 2020. Owners may contact jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9903518.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 151434 [USA]: A loose steering column shaft may cause a loss of steering control, increasing the risk of a crash.
    Entegra coach (entegra) is recalling certain 2019-2020 insignia, anthem, aspire, cornerstone, reatta, and reatta xl motorhomes. The upper and lower steering shaft bolts may have been insufficiently tightened, allowing the steering column shaft to come loose.
    entegra will notify owners, and dealers will inspect and tighten the upper and lower steering shaft bolts, as necessary, free of charge. The recall began september 23, 2019. Owners may contact entegra customer service at 1-800-517-9137. Entegra's number for this recall is 9901434.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 130962 [USA]: The damaged hitch may result in the towed vehicle separating from the motorhome, increasing the risk of a crash.
    Entegra coach (entegra) is recalling certain 2019-2020 entegra reatta motorhomes. While the motorhome was being delivered, the tow hitch may have been damaged, compromising the motorhome's ability to safely tow vehicles.
    entegra has notified owners, and dealers will replace the hitch, free of charge. The recall began march 15, 2019. Owners may contact entegra's customer service at 1-800-517-9137. Entegra's number for this recall is 9903429.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 141249 [USA]: The missing or improperly installed cotter pin may cause the actuator rod to detach, affecting brake performance and lengthening the distance needed to stop the vehicle, increasing the risk of a crash.
    Entegra coach (entegra) is recalling certain 2019 reatta motorhomes built on a spartan chassis, equipped with independent front suspension and front drum brakes. The cotter pins may be missing or improperly installed at the actuator rod of the front slack adjuster for the front brakes.
    entegra will notify owners, and spartan service centers will inspect and properly install the cotter pin or install any missing pins and adjust the brakes appropriately, free of charge. The recall began on february 28, 2019. Owners may contact entegra customer service at 1-800-517-9137.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

  • Recall 2021440 [Canada]: Structure
    Issue: on certain motorhomes equipped with frameless windows, the adhesive that attaches the vented portion of the windows may fail. If this happens, the glass could separate and fall from the motorhome. Safety risk: a window that detaches from the motorhome could create a road hazard for others and increase the risk of a crash. Corrective action: jayco will notify owners by mail and instruct you to bring your motorhome to an authorized dealer or service center to inspect and replace the vent window glass, as required.

  • Recall 2020425 [Canada]: Electrical
    Issue: on certain motorhomes, the electronic control center does not have proper circuit protection. As a result, its circuit board could be damaged by high voltage. If this happens, the circuit board may overheat. Safety risk: an overheated circuit board could create the risk of fire. Corrective actions: jayco will notify owners by mail and instruct you to take your motorhome to a dealer to add additional over-current protection to the electronic control center.

  • Recall 2019447 [Canada]: Steering
    Issue: on certain motorhomes, the bolts on the steering column shaft may not have been properly tightened. If a bolt comes loose, there could be a complete loss of steering control. Safety risk: a loss of steering could create the risk of a crash. Corrective actions: the company will contact owners and advise them to inspect the bolts on the steering column shaft. The motorhome should not be driven until this inspection is performed. The company will provide further directions for the inspection and for how to correct the problem.

  • Recall 2020425 [Canada]: Electrical
    Issue: on certain motorhomes, the electronic control center does not have proper circuit protection. As a result, its circuit board could be damaged by high voltage. If this happens, the circuit board may overheat. Safety risk: an overheated circuit board could create the risk of fire. Corrective actions: jayco will notify owners by mail and instruct you to take your motorhome to a dealer to add additional over-current protection to the electronic control center.

  • Recall 2019447 [Canada]: Steering
    Issue: on certain motorhomes, the bolts on the steering column shaft may not have been properly tightened. If a bolt comes loose, there could be a complete loss of steering control. Safety risk: a loss of steering could create the risk of a crash. Corrective actions: the company will contact owners and advise them to inspect the bolts on the steering column shaft. The motorhome should not be driven until this inspection is performed. The company will provide further directions for the inspection and for how to correct the problem.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • INC 23-110 - ELECTRICAL SYSTEM:IGNITION:ANTI-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER: Inc (informational communication) regarding pairing and programming key fobs.
  • SRP 23-107 - VISIBILITY/WIPER (PWS): Standard repair procedure (srp) wiper arm replacement instructions.
  • SRP 22-082 - EQUIPMENT: Standard repair procedure: shower enclosure and shower door installation instructions.
  • SRP 22-074 - STRUCTURE: Standard repair procedure (srp) - filon roof damage repair instructions.
  • INC 22-067 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Jayco and entegra coach storage tips. Instructions for storing jayco and entegra coach diesel pushers.
  • INC 22-066 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Process for cleaning soiled carpet. Carpet cleaning recommendations
  • SRP 22-053 - EQUIPMENT:ELECTRICAL: False warning on dash for the jayco/entegra coach harness into spartan chassis harness. Instruction for diode installation for park brake ground wire.
  • INC 22-054 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : (inc) informational communication on when to sanitize the fresh water system.
  • INC 21-040 - ELECTRICAL SYSTEM: Rvc bridge; inverter locations
  • 16-027ORD - EQUIPMENT: Tsb order form.
  • INC 20-023 - EQUIPMENT: Informational communication - how to program keyless entry access code & keypad button function for the trimark keyless entry system.
  • INC 20-022 - EQUIPMENT ADAPTIVE/MOBILITY: Informational communication - precaution regarding protection of the coated screws used in the thetford macerator pump assembly
  • 20-020 INC - EQUIPMENT:ELECTRICAL: Informational communication notice (inc) instructions how to reset a gfci
  • 20-016 INC - STRUCTURE: Steps to find and correct air noise from or around the ptl entrance doors on motorhomes.
  • INC 20-011 - EQUIPMENT: Information communication: whole house and refrigerator fresh water filter and cartridges - replacement information.
  • INC 20-010 - ELECTRICAL SYSTEM: Informational communication - how to locate the date code on the power hose and shore cord reel.
  • 19-025 - LATCHES/LOCKS/LINKAGES: Baggage doors may leaking due to incorrect o-ring installed in handle

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