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Frequently Asked Questions
Are there recalls for the 2020 JAYCO Melbourne Prestige?
- There are 12 recall(s) for the 2020 JAYCO Melbourne Prestige, additional information is below.
NHTSA Mandated Recalls
Recall 234284 [USA]: A wiring harness that overheats increases the risk of a fire.
Jayco, inc. (jayco) is recalling certain 2020-2021 entegra launch, qwest, jayco melbourne, and melbourne prestige motorhomes. The heating, ventilation, and air conditioning (hvac) blower motor circuit may be inadequate, which can allow the wiring harness to overheat. owners are advised to only operate the hvac front blower in manual (not automatic) mode whenever the engine is on. Do not use the maximum blower or lowest/highest temperature settings until the remedy is performed. Dealers will relocate and replace the fuse and wiring harness, free of charge. Owner notification letters are expected to be mailed august 18, 2023. Owners may contact jayco customer service at 1-800-283-8267. owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.
Recall 236575 [USA]: A blank instrument panel will not show critical information, such as vehicle speed, fuel gauge, warning messages, and warning lights, increasing the risk of a crash.
Jayco, inc. (jayco) is recalling certain 2020-2021 melbourne and melbourne prestige motorhomes. The instrument cluster may fail to display any information when the vehicle is started. dealers will update the instrument cluster software on the affected vehicles, free of charge. Owner notification letters were mailed june 15, 2023. Owners may contact jayco customer service at 1-800-283-8267. Jayco's number for this recall is daimler 23v-204. owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.
Recall 248227 [USA]: Vehicle rollaway increases the risk of a crash.
Jayco, inc. (jayco) is recalling certain 2019-2023 entegra launch, launch le, qwest, jayco melbourne, melbourne prestige, terrain, and terrain le motorhomes. The guide bushing on the parking pawl may fatigue, which can cause the parking pawl not to engage and result in a vehicle rollaway. dealers will update the software of the electronic stability, transmission control, direct select module, and electronic ignition switch control units, free of charge. Owner notification letters were mailed march 8, 2023. Owners may contact jayco customer service at 1-800-283-8267. Jayco's number for this recall is mb 22v-796. owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.
Recall 156662 [USA]: If the wiring harness is damaged, the side air bag within the seat may deploy unexpectedly or not deploy as designed in the event of a crash, increasing the risk of injury to vehicle occupants.
Jayco, inc. (jayco) is recalling certain 2020-2021 jayco melbourne, melbourne prestige and entegra qwest motorhomes built on sprinter chassis and equipped with swivel seats. The wiring harnesses for the front seats may have been routed incorrectly and could become jammed and damaged in the swivel seat frames. jayco will notify owners, and mercedes-benz sprinter dealers will inspect the wire harness routing for both front seats and will repair the wiring and add clips or cable ties as needed, free of charge. The recall began august 21, 2020. Owners may contact jayco customer service at 1-800-517-9137. owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.
Recall 148519 [USA]: Loss of brake fluid can extend the distance needed to stop the vehicle, increasing the risk of a crash.
Jayco, inc. (jayco) is recalling certain 2019-2021 entegra qwest and jayco melbourne and melbourne prestige motorhomes built on mercedes-benz sprinter chassis. The rear part of the fender liner on the front axle may contact and chafe the brake hose, possibly resulting in a loss of brake fluid. jayco will notify owners, and mercedes sprinter dealers will inspect and replace the brake hoses, and the fender liners will be modified, free of charge. The recall began july 14, 2020. Owners may contact jayco customer service at 1-800-517-9137. owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.
Recall 149720 [USA]: If the window glass detaches while the vehicle is moving it could become a projectile, increasing the risk of injury or a crash.
Jayco, inc. (jayco) is recalling certain 2020 motorized alante, greyhawk, melbourne, precept, redhawk, seneca, accolade, emblem, esteem, odyssey, qwest, and vision recreational vehicles. The adhesive bond between the glass and the metal hinge frame of the frameless crank out vent and egress windows may fail which would then allow the glass to detach and fall out. jayco will notify owners, and dealers will inspect the frameless windows for proper adhesive bond strength, replacing the windows as necessary, free of charge. This recall began june 15, 2020. Owners may contact jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9901508. owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.
Recall 156042 [USA]: If the driver relies on the auto-p function as described in the operator's manual, vehicle rollaway or movement may occur, increasing the risk of a crash.
Jayco, inc. (jayco) is recalling certain 2019-2020 entegra qwest and 2019-2021 jayco melbourne and melbourne prestige class c motorhomes built on mercedes-benz sprinter chassis. The operator's manual may not contain the correct information about how the automatic parking function ("auto-p") operates. jayco will notify owners, and mercedes-benz or freightliner sprinter dealers will provide the correct description of the auto-p function for the operator's manual, free of charge. This recall began may 19, 2020. Owners may contact jayco customer service at 1-800-517-9137 or sprinter service at 1-877-762-8267. The booklet with correct information is also available online, free of charge. owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.
Recall 179692 [USA]: If the lp tank dislodges while the motorhome is in transit, it can increase the risk of a crash with the ignition of the propane.
Jayco, inc. (jayco) is recalling certain 2018-2020 melbourne prestige motorhomes. The liquid propane (lp) tank hangers may be the wrong size and have insufficient welding, allowing the lp tank to dislodge. jayco has notified owners, and dealers will install a support bracket on each side of the propane tank, free of charge. The recall began december 9, 2019. Owners may contact jayco customer service at 1-800-517-9137. Jayco's number for this recall is 9903501. owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.
Recall 2020367 [Canada]: Airbag
Issue: on certain motorhomes equipped with front swivel-seats, the wiring harness under the seat may not be properly secured. As a result, the wiring harness could be damaged when the seat is moved. If this happens, the side airbag may not work properly in a crash. It could also cause the side airbag to deploy suddenly without a crash. Note: if the wiring to the side airbag is damaged, the srs light will stay on in the instrument cluster. Safety risk: an airbag that does not work properly could increase the risk of injury in a crash. Corrective actions: mercedes-benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the routing of the seat wiring harness. The dealer will add clips or cable ties to properly secure the wiring harness to the seat, if necessary.
Recall 2020303 [Canada]: Brakes
Issue: on certain motorhomes, the front brake hoses may contact the fender liners. This could cause damage to the hoses that can result in a brake fluid leak. If this happens, brake performance could be reduced. Note: a brake fluid leak can cause the low brake fluid warning to turn on. Safety risk: reduced brake performance can cause extended stopping distances and increase the risk of a crash. Corrective actions: mercedes-benz will notify owners by mail and instruct you to take your vehicle to a dealer to inspect the front brake hoses. If the hoses are damaged, they will be replaced. Additionally, the front fenders liners will be cut to prevent future damage.
Recall 2020250 [Canada]: Label
Issue: certain vehicles were delivered with an operator’s manual that has incorrect information about the automatic parking function (auto-p). Specifically, the transmission does not automatically shift to park when the driver unbuckles their seat belt or leaves their seat while the vehicle is stationary or moving at very low speed. If the driver relies on the auto-p feature in these situations, the vehicle could keep moving or roll away. Safety risk: sudden and unexpected movement of the vehicle could create a risk of injury or a crash. Corrective actions: mercedes-benz will provide owners with a booklet that properly describes the auto-p function.
Recall 2019595 [Canada]: Structure
Issue: on certain motorhomes, the hangers that secure the propane tank may have been manufactured incorrectly and could fail. As a result, the propane tank could detach and fall under the motorhome while driving. Safety risk: a propane tank that detaches from the motorhome could create a road hazard for others and could result in a fire or explosion. Corrective actions: the company will notify owners by mail and instruct you to take your motorhome to a dealer to install an improved support bracket on each side of the propane tank. You are advised to not fill the propane tank beyond 50% until the repairs are completed.
To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.
Bulletins
Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.
CAN 22-055 - PARKING BRAKE: Chassis advisory notice: mercedes-benz/sprinter vehicle safety recall 21v-972: on certain model year 2019 - 2020 mercedes-benz sprinter vehicles "mbag" determined that in rare instances the park lock system may allow the vehicle to move aft
CAN 21-042 - WHEELS: Chassis advisory notice: mercedes-benz/sprinter vehicle safety recall 21v-042_on certain my2012a?? 2018, 5-ton sprinter vehicles that were up fitted into campers or recreational vehicles (a??Rvsa??), one or more of the rear-wheel speed sens
INC 22-067 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Jayco and entegra coach storage tips. Instructions for storing jayco and entegra coach diesel pushers.
SRP 22-044 - EQUIPMENT ADAPTIVE/MOBILITY: Standard repair instructions - schwintek slide-out system binding. Instructions on how to repair slide out system.
TSB 21-037 - EQUIPMENT: Missing slideout wiper seals for travel lock opening may allow insects and dust to enter the vehicle. Instructions on how to install missing slideout wiper seals.
SRP 22-046 - ELECTRICAL SYSTEM: Instructions for resetting leveling system a??Zero pointa??
CAN 21-033 - UNKNOWN OR OTHER: Jayco received notification of a chassis warranty extension from mercedes-benz so we forwarded the notification to the retail owner.
CAN 21-006 - BRAKES (PWS): Chassis advisory notice: mb sprinter chassis ⿿ bolt that connects the brake pedal to its bearing block could come loose. Mercedes-benz/ sprinter vehicle safety recall 21v-152
20-028 TSB - EQUIPMENT: Creating access to the manual override for the murphy bed - omitted during production.
INC 20-007 - EQUIPMENT: Informational bulletin for repair that requires the removal of pullout cabinet extension drawers.
19-039 - ELECTRICAL SYSTEM: Lci manufactured awning with incorrect motor that draws higher amperage. The removal of a 15 amp fuse and installation of a 12.5 amp auto reset breaker will ensure proper circuit protection for the incorrect motor.
19-026 TSB Order - EXTERIOR LIGHTING: Sprinter chassis - false error message displayed on dash - when tailights are working
19-026 DL - EXTERIOR LIGHTING: Sprinter chassis - false error message displayed on dash - when tailights are working
19-026 - EXTERIOR LIGHTING: Sprinter chassis - false error message displayed on dash - when tailights are working