2009 Mercedes-Benz R350Mercedes-benz R350 2009

Complaint Information: Recalls, Investigations, Consumer Complaints, Service Bulletins, Recall Investigations, OBD II Codes

NHTSA Mandated Recalls
  • Recall 258194 [USA]: Reduced brake performance or brake failure can increase the risk of a crash.
    Mercedes-benz usa, llc (mbusa) is recalling certain 2006-2012 ml, gl, and r-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
    owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters are expected to be mailed may 17, 2024. Owners may contact mbusa customer service at 1-800-367-6372. Mmusa's number for this recall is 2024mmnnnn. This recall is an expansion of previous recall number 22v-315.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 119150 [USA]: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
    Mercedes-benz usa, llc. (mbusa) is recalling certain model year 2009-2010 ml320 bluetec 4matic, gl320 bluetec 4matic and r320 cdi 4matic, 2011 e350 cabriolet and e550 cabriolet, 2009-2011 ml350, ml350 4matic, ml550 4matic, ml63 amg, and c63 amg, 2010-2011 ml450 4matic hybrid, e350 coupe, e350 4matic, e550 coupe, e550 4matic, and e63 amg, 2011-2012 gl350 bluetec 4matic and r350 bluetec 4matic, 2009-2012 gl450 4matic, gl550 4matic and r350 4matic, 2007-2008 slk280, slk350, and slk55 amg, 2011-2014 sls amg coupe, 2012 sls amg cabriolet, 2013-2014 sls amg gt and sls amg gt cabriolet, 2005 c230 kompressor and c320, 2006-2007 c230, 2006-2011 c350, 2008-2011 c300 and c300 4matic, 2010-2012 glk350 and glk350 4matic and 2007-2008 chrysler crossfire vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
    mbusa will their notify owners, and fiat chrysler will notify the affected chrysler owners. Dealers for the respective brands will replace the driver's frontal air bag module, free of charge. This recall began november 2016. Mercedes-benz owners may contact mbusa customer service at 1-800-367-6372 and chrysler owners may contact fiat chrysler customer service at 1-800-853-1403.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • NCU-2023060005 - ENGINE AND ENGINE COOLING: Mercedes-benz ag ("mbag"), the manufacturer of mercedes-benz vehicles, has determined that on certain model year (??A?A?My??A?A?) 2009-2012 gl-class, ml-class, r-class, and s-class (164/166, 251, 221 platforms) vehicles, the coding for the
  • LI91.18-P-077075 - SEATS: Crease formation on genuine leather seat covers in vehicles with low mileage ??A?A? Objects left on the seats for extended periods of time (pressure marks). ??A?A? Objects wedged between the seat backrest and seat cushion (e.G. Seat bel
  • TakataRecall - AIR BAGS: Additional information around the recent recall announcement affecting approximately 705,983 mercedes-benz passenger vehicles involving takata driver-side airbags containing psdl-5 type inflators
  • RecallUpdate - AIR BAGS: Recall campaign announcement for takata driver airbags.
  • LI8270P055572 - ELECTRICAL SYSTEM:SOFTWARE: Mobile phone cotacts are not transferred completely.
  • LI0702P0547173 - ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL: Ticking or pulsing noise from high-pressure pump and/or fuel injectors.
  • LI82.10-P-064766 - LIGHTING (PWS): Lamp unit fogged or droplets forming. Due to the vent openings, the lamp unit is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate it. This can result in deposits on the diffuser and lens. Che
  • NCU - HVAC Warra - EQUIPMENT: To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, mercedes-benz usa, llc (mbusa) has entered into a settlement regarding claims relating to alleged mold and mildew type
  • LI47.40-P-053871 - ENGINE AND ENGINE COOLING: Engine diagnosis warning lamp activated. Fault code P045600 "very fine leak" or P044200 "fine leak" stored in engine control unit.
  • LI18.30-P-055434 - ENGINE AND ENGINE COOLING: Traces of oil in area of oil cooler (inner v) on engine 642
  • LI14.20-P-052079 - ENGINE AND ENGINE COOLING: Engine diagnosis warning lamp lights up - fault code entry (fc) 14a600 or 14a700
  • GI88.40-P-057430 - EQUIPMENT: Message in instrument cluster "distronic pluscurrently unavailable - see owner's manual"
  • C1A140101 - EQUIPMENT:ELECTRICAL: This customer 1 action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the verizon
  • LI91.25-P-059380 - SEATS: Pneumatic comfort systems with insufficient performance, entirely inoperative or leaky.
  • LI91.10-P-048411 - SEATS: The pneumatic 4-way lumbar support fails. Lumbar support pockets cannot be filled up or they drain.
  • LI05 20-P-067123 - ENGINE (PWS): Oil in engine wiring harness
  • LI27.55-P-060088 - POWER TRAIN:AUTOMATIC TRANSMISSION: Procedure in case of slight oil traces on transmission 722.9
  • LI27.55-P-060088 - POWER TRAIN:AUTOMATIC TRANSMISSION: Procedure in case of slight oil traces on transmission 722.9
  • LI49.00-P-060010 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM: Fault in particulate sensor
  • LI82.70-P-060004 - EQUIPMENT:ELECTRICAL: Iphone mobile phone: various complaints after software update to ios8
  • LI46-20P-055943 - STEERING:GEAR BOX (OTHER THAN RACK AND PINION): Xentry (mercedes): rattling noise coming from the area of the steering column tube system, when driving over rough road and when accelerating or braking, there would be cracking noises. Models 164, 251. No model years listed. *pe
  • LI-72-20P-053761 - STRUCTURE:BODY:HATCHBACK/LIFTGATE: Xentry (mercedes): when automatic liftgate is being closed, it reverses direction at lower end position. Liftgate collides with obstruction sensor strip that triggers anti pinch protect function. Model 251. No model year listed. *p
  • 40-P-052794 - SEAT BELTS: Mercedes benz: front or rear seat belt does not roll up correctly. Dirt deposits on the seat belt guide due to soiled seat belt. Also included models 169, f cell, 246, and 231. No model years given. *js
  • 15-P-050245 - POWER TRAIN:AXLE ASSEMBLY: Xentry: mercedes benz: grunting/creaking sound from the area of the front axle when braking, driving over surface undulations, negotiating tight corners, or while maneuvering. Model years unknown. *js
  • 20-P-053398 - STEERING: Xentry: rattling/thumping noises from the area of the steering on rough roads or when driving over road undulations. No model years given. Also included models 168 and 172. *js
  • LI-91-40-P050718 - SEAT BELTS:FRONT: Xentry(mercedes): bulletin provided regarding control unit detecting an undervoltage after buckling up (belt slack elimination) during seat belt adjustment sequence. *pe updated 5/23/12. *js
  • SCB-2010110005 - ELECTRICAL SYSTEM:SOFTWARE: Mercedes benz: there is a software problem relating to the tank heater lines. *rm
  • LI-03-30 - ENGINE AND ENGINE COOLING:ENGINE: Mercedes benz: engine light is on with stored trouble codes. *rm
  • LI-88-70 - EXTERIOR LIGHTING:TURN SIGNAL:FLASHER UNIT: Mercedes benz: the turn signal light on the mirror fogs up due to temperature differences. *rm
  • LI-47-50 - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Mercedes-benz: the fuel level indicator is wrong.
  • LI-05-20-P - ENGINE AND ENGINE COOLING:ENGINE: Mercedes-benz: the malfunction light is on with multiple possible trouble codes stored. There could be a problem with the camshaft and/or scoring of a piston. *rm
  • LI46-20-P051767 - STEERING:GEAR BOX (OTHER THAN RACK AND PINION): Mercedes-benz: the steering is leaking in the input shaft, below the protective cap. There is wear on a seal ring located in the control head. *rm updated 5/17/2012 *js
  • LI-27-60-P049270 - POWER TRAIN:AUTOMATIC TRANSMISSION: Mercedes-benz: the auto-transmission switches to limp home mode or has no power. There are multiple possible fault codes. A piston may be damaged. *rm
  • LI-07-08 - ELECTRICAL SYSTEM:IGNITION:MODULE: Mercedes-benz: the starter clicks but does not crank when trying to start. A voltage dip is causing the ignition procedure to fail. *rm
  • LI-80-57 - ELECTRICAL SYSTEM:SOFTWARE: Mercedes-benz: diagnostic procedures for the driver authorization system. *rm
  • LI-91-40 - SEAT BELTS:FRONT:RETRACTOR: Mercedes-benz: the driver or passenger front seat belts can only be pulled out with great effort. A tensioner stays engaged creating the difficulty. *rm updated 9/19/11. *pe updated 7/17/12. *pe
  • SB-20101100005 - ELECTRICAL SYSTEM:SOFTWARE: Mercedes-benz: software update for heater lines. *rm
  • LI32-22-P-047927 - SUSPENSION: Mercedes-benz: there are defective connecting cables that are draining the airmatic compressor causing the airmatic light to come on. *rm
  • SB-32-25-82 - SUSPENSION:REAR:SHOCK ABSORBER: Mercedes-benz: shock absorber procedure. *rm
  • LI-82-10/598B - EXTERIOR LIGHTING: Xentry (mercedes benz): replacing exterior light bulbs. Exterior lights. Li did not match dtb from which it was created. (main remedy for repair was missing.) *pe
  • LI82-30-P-045348 - VISIBILITY:REAR WINDOW WIPER/WASHER : Mercedes (xentry): rear window wiper fails to function or stops intermittently. Low voltage cutoff relay in the rear fuse and relay block (rear (srb). Only part number a164 540 02 72 causes this condition. Check part number of rear srb,
  • LI03-20-P-048278 - ENGINE AND ENGINE COOLING:ENGINE:DIESEL: Mercedes (xentry): engine makes noise, ticking/crackling at idle speeds up to approx. 1500 rpm. Run in effect of 1st crankshaft main bearing. Models 211, 219, 164, 251, 203, 204, 209, 221, 461 and 463. No model years listed. *pe
  • SB-91-60-193 - AIR BAGS: Mercedes: airbag durability and reliability. Air bag srs control module (n2/2) does not have a set shelf life and will normally be reliable for the life of a vehicle. With 164, 216 221, 251 and newer, the airbag control unit can be reset
  • LI-72-00-P - STRUCTURE:BODY:DOOR : Xentry: outside door handle no longer returns to end position. Due to a bent pin in the dynamic balancer, the support spring of the bearing bracket can slide out of place or become unhooked. Models 164, 251, 166, 204, 212. No model years
  • SB-82-30-366E - VISIBILITY:REAR WINDOW WIPER/WASHER : Mercedes benz: adjusting wiper arms. If you receive reports on certain vehicles of wipers chattering/noisy, proceed as follows: inspect wiper blades/inserts for wear and replace; thoroughly clean windshield; verify use of correct washer f
  • LI-58-40 - ELECTRICAL SYSTEM: Xentry (mercedes): engine warning lamp is currently on or was on and a delay fault of the camshaft adjust to current or stored in the engine control unit. Models 171, 203, 209, 211, 219, 221, 216, 230, 164, 251, and 403. No model years li
  • TB-P-047927 - SUSPENSION:FRONT:SPRINGS:AIR SUSPENSION:LINES AND FITTINGS: Mercedes: following fault codes are entered in the control unit and displayed-fc5320 drain valve:open circuit or insufficient valve current in models series 211, 219; fc5260 drain valve open circuit or insufficient valve current in model 2
  • SB-47-20-56 - FUEL SYSTEM, OTHER:DELIVERY: Mercedes: ensuring unobstructed movement for the fuel level sensor. When installing the left or right fuel level sensor, it is essential for it to have unrestricted, unobstructed movement. *pe
  • TSB-42-10-109 - SERVICE BRAKES, HYDRAULIC:FOUNDATION COMPONENTS:DISC:ROTOR: Mercedes: corrosion protection coatings for brake components and hardware may be damaged and or stripped away if highly concentrated acid based cleaners are used. Once the corrosion protection is damaged or removed the brake components an
  • TSB-2009020004 - UNKNOWN OR OTHER: Mercedes: it has been determined that the tele aid may not function properly as a result of a hardware fault in the tele aid control module. If this condition exists an instrument cluster message of no service and tele aid inoperable will
  • TB-91-16-177 - SEATS:FRONT ASSEMBLY:HEAD RESTRAINT: Mercedes: active head restraints activate for no reason. This may be caused by damage to the seat wiring harness causing a short circuit. Models 164 and 251. Model years unknown. *pe updated 9/18/09. *pe
  • TB-46-10-32 - STEERING:GEAR BOX:SHAFT PITMAN: Mercedes: groaning or dull, heavy cracking noises from steering shaft area. When turning steering wheel or moving off or braking. This may be emanating from the bearing and housing of upper steering shaft (firewall pivot point) or steering
  • TB-46-10-39C - STEERING: STEERING WHEEL/HANDLE BAR: Mercedes: chrome plating peeling on decorative caps on the steering wheel spokes, this is due to less than optimal adhesion between chrome plating and base material. Models 164 and 251. Model years unknown. *pe
  • SB-2008070004 - ENGINE AND ENGINE COOLING:ENGINE:DIESEL: Mercedes: check coolant line on diesel engine, replace, if necessary. The coolant hose in the area of the fan shroud may work loose when driving on rough roads due to insufficient retention of the bracket. *pe
  • 462046 - STEERING:RACK AND PINION:RACK: Play in the rack and pinion steering system. Models 203, 209, 210, 211, 215, 220, 230. Mercedes benz. *kb updated 5/13/09. *pe
Known Recall Investigations
  • Desiccated air bag inflator rupture investigation as of 20210917

    From 2000 through 2017, takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("psan") propellant -- propellant 2004 and propellant 2004l. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 blomquist report at www.Nhtsa.Gov/sites/nhtsa.Gov/files/documents/expert_report-hrblomquist.Pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in us vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004l that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated psan inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All takata inflators produced with propellant 2004l contain desiccant, and none of these desiccated inflators using propellant 2004l are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated psan inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- takata (now known as tk global), the independent testing coalition, and exponent -- have been studying the long-term behavior of takata desiccated psan inflators using propellant 2004l (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004l is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004l.The office of defects investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated psan frontal inflators manufactured by takata. This investigation will require extensive information on takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated psan inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.Gov/recalls?Nhtsaid=ea21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede ea15-001, which remains open.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • P0442 [1] Evaporative Emission Control System Leak Detected (small leak)
  • P0456 [1] Evaporative Emissions System Small Leak Detected
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20180325

Tl* the contact owns a 2009 mercedes benz r350. While driving at 60 mph, the contact heard something like a loud popping sound. At that point, the contact realized that the sunroof had exploded without impact. The contact stated that the vehicle was taken to an independent mechanic where the technician informed the contact the failure had never been seen before. The dealer was not contacted and made aware of this failure. The manufacturer had not been contacted and made aware of the failure. The failure mileage was 105,000. *tt

NoNoN NoneNone20180228

I have been receiving safety recall notices from mercedes benz several time in the past 6 months. Each time that i call mercedes benz of south bay in torrance, ca, they tell me that they don't have the part. Since the safety recall is about the air bags, it is really important that they get fixed. I am really frustrated, can you help me. Vin #: [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(b)(6). *tr

NoNoN NoneNone20180211

In 4 separate incidents since i purchased my vehicle in 2012, i have run out of gas but the gas gauge shows more than 1/4 tank of fuel available. Most recently, on feb 12,2018, my car stopped while traveling 65 mph on i-270 in columbus oh in heavy traffic with no warning and 1/3 tank of gas showing on the gauge. I feared for my and my daughter's lives, as a car with no fuel is extremely difficult to steer. I asked an authorized mb dealer (astorg) to diagnose the problem 2 years ago and they could not find a reason for the issue. This is a significant safety issue.

NoNoN NoneNone20171214

Received letter telling me to contact you for a free airbag replacement. These airbags inflators are defected on my vehicle. Please contact me as soon as possible and provide dealer that can handle this issue near my hometown.

NoNoN NoneNone20171029

Takata recall, no remedy from mercedes as of yet

NoNoN NoneNone20171024

I received a "takata recall" notice almost 2 years ago alleging that my current airbag can cause serious bodily injury, harm or death. I've repeatedly tried to contact mercedes benz to replace my airbag as instructed from previous notifications and every single time, i'm told that the parts for my car are not yet available. Will they become available after i die or get seriously injured in an accident????

NoNoN NoneNone20160403

Tl* takata recall. The contact owns a 2009 mercedes-benz r350. The contact received notification of nhtsa campaign number: 16v081000 (air bags). The part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not experienced a failure. Vin tool confirms parts not available.

NoNoN NoneNone20160215

There is a recall notice feb 11, 2016 and to date i have not =been contacted about replacement of the defective air bag. What do i do

NoNoN NoneNone20160210

We received a recall in february 2016 and still there are no replacements available. Why send a recall with no possible resolution? I guess we just cross our fingers and hope?

NoNoN NoneNone20140930

Drivers side rear air bag constantly losing air pressure. No warning light, both while parked and while driving. Fender nearly touches the tire, vehicle leans and becomes unstable. No visual evidence of cracked or deterioration . *tr

NoNoN NoneNone20140829

Rear seatbelts randomly get stuck retracted all the way or partially out and become unusable for the ( middle row) rear passengers. This malfunction was noticed on or around 8/30/2014 and has progressively gotten worse to its current state of uselessness !

NoNoN NoneNone20130526

My family and i were driving home from vacation on interstate 95 north. There was a heavy downpour of rain, and in the midst of all that rain, the windshield wipers cease to operate. We began to panic because the rain was so heavy. I began to turn the switch to the windshield wiper off and on. Finally, i had to turn the car off and then, back on. The windshield wipers worked partially to our final destination. On a different day, my wife was driving the 2009 mercedes benz r350 on interstate 295 north on her way to work, it started to rain very heavily. Again, the windshield wipers cease to operate and visibility was very poor. My wife was in the middle of the highway and could not pull over due to poor visibility. As this was very unsafe, an 18 wheeler truck was approaching from behind and immediately, my wife put on her flashers. If not for my wife's quick thinking, she would have been rear ended or worse. My wife was totally shook up from this incident, and she will not drive this vehicle until it is repaired. One of the main reason we purchased the 2009 r 350 was for mercedes outstanding safety record. *tr

NoNoN NoneNone20110225

Driving through snow storm in new hampshire which turned into heavy rain in ma. Approx. 3-4 hours into trip driving carefully through winter storm like conditions on mass pike in left lane and windshield wipers stopped working, blinkers stopped working, hazards stopped working couldn't get over safely don't think brakes or acceleration working but could steer so frightened and couldn't see ahead since heavy rain - got to shoulder by using outside passenger side mirror and turned car into the side of the road to stop it, don't think brakes working since we kind of crashed stopped but didn't have time to really test anything carefully since just thinking about my 2 kids in the back of car. Once car stopped couldn't get out since door locks would not open. Terrified it was electrical and we were trapped inside. Called 911 and officer asked me where iwas and i didn't know and was so panicked thinking trapped inside car. Officer yelled at me to look for sign so he could send help and i went over to passenger front seat side to look out and luckily that door opened manually. Car is a mercedes benz r class i think it is a 2009 or 2008, i can check. Car is in shop, dealer said it was battery but i don't think so since screen for navigation was on brightly lit up which wouldn't be if battery died. Very scary, very dangerous, very lucky we were not killed. Still not sure how on earth we got over to the side without causing an accident or being hit i could not see anything at all out front window and could not signal trouble or changing lanes and could not stop. I could steer which is how i got over. Maybe i could brake, honestly not sure just know we hit grass very hard upon stopping. Car was in control of me -- too electronic and no warning or automatic hazards (unless they went on and i couldn't see them but they were not on when tow truck arrived). *tr

NoNoN NoneNone20090930

Wife is disabled with a back injury lumbar support has failed 4 times in 7 months part was finally ordered from germany and the item seems fixed whining noise comes from under the hood. Mercedes engineer says it is a ac pressure release valve...And refuses to fix it again.....Car was in the dealership 4 times for this. *tr

© dot.report 2024

Use of this information constitutes acceptance for use in an AS IS condition. There are NO warranties, implied or otherwise, with regard to this information or its use. Any use of this information is at the user's risk. It is the responsibility of user to evaluate the accuracy, completeness or usefulness of any information, opinion, advice or other content. EACH USER WILL BE SOLELY RESPONSIBLE FOR ANY consequences of his or her direct or indirect use of this web site. ALL WARRANTIES OF ANY KIND ARE EXPRESSLY DISCLAIMED. This site will NOT BE LIABLE FOR ANY DIRECT, INDIRECT or any other kind of loss.