2011 Mercedes-Benz R350Mercedes-benz R350 2011

Complaint Information: Recalls, Investigations, Consumer Complaints, Service Bulletins, Recall Investigations, OBD II Codes

NHTSA Mandated Recalls
  • Recall 258224 [USA]: Reduced brake performance or brake failure can increase the risk of a crash.
    Mercedes-benz usa, llc (mbusa) is recalling certain 2006-2012 ml, gl, and r-class vehicles. Please refer to mbusa's recall report for specific vehicle model details. Moisture may accumulate and cause corrosion in the brake booster housing unit, which can result in reduced brake performance or brake failure.
    owners are advised not to drive their vehicles until the remedy has been performed. Dealers will remove the rubber sleeve, inspect the brake booster, and as necessary, replace the brake booster. All repairs will be performed free of charge. Owner notification letters are expected to be mailed may 17, 2024. Owners may contact mbusa customer service at 1-800-367-6372. Mmusa's number for this recall is 2024mmnnnn. This recall is an expansion of previous recall number 22v-315.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

  • Recall 119173 [USA]: In the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.
    Mercedes-benz usa, llc. (mbusa) is recalling certain model year 2009-2010 ml320 bluetec 4matic, gl320 bluetec 4matic and r320 cdi 4matic, 2011 e350 cabriolet and e550 cabriolet, 2009-2011 ml350, ml350 4matic, ml550 4matic, ml63 amg, and c63 amg, 2010-2011 ml450 4matic hybrid, e350 coupe, e350 4matic, e550 coupe, e550 4matic, and e63 amg, 2011-2012 gl350 bluetec 4matic and r350 bluetec 4matic, 2009-2012 gl450 4matic, gl550 4matic and r350 4matic, 2007-2008 slk280, slk350, and slk55 amg, 2011-2014 sls amg coupe, 2012 sls amg cabriolet, 2013-2014 sls amg gt and sls amg gt cabriolet, 2005 c230 kompressor and c320, 2006-2007 c230, 2006-2011 c350, 2008-2011 c300 and c300 4matic, 2010-2012 glk350 and glk350 4matic and 2007-2008 chrysler crossfire vehicles. Upon deployment of the driver's frontal air bag, excessive internal pressure may cause the inflator to rupture.
    mbusa will their notify owners, and fiat chrysler will notify the affected chrysler owners. Dealers for the respective brands will replace the driver's frontal air bag module, free of charge. This recall began november 2016. Mercedes-benz owners may contact mbusa customer service at 1-800-367-6372 and chrysler owners may contact fiat chrysler customer service at 1-800-853-1403.
    owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • NCU-2023060005 - ELECTRICAL SYSTEM: Mercedes-benz ag ("mbag"), the manufacturer of mercedes-benz vehicles, has determined that on certain model year (??A?A?My??A?A?) 2009-2012 gl-class, ml-class, r-class, and s-class (164/166, 251, 221 platforms) vehicles, the coding for the
  • LI91.18-P-077075 - SEATS: Crease formation on genuine leather seat covers in vehicles with low mileage ??A?A? Objects left on the seats for extended periods of time (pressure marks). ??A?A? Objects wedged between the seat backrest and seat cushion (e.G. Seat bel
  • TakataRecall - AIR BAGS: Additional information around the recent recall announcement affecting approximately 705,983 mercedes-benz passenger vehicles involving takata driver-side airbags containing psdl-5 type inflators
  • RecallUpdate - AIR BAGS: Recall campaign announcement for takata driver airbags.
  • LI8270P055572 - ELECTRICAL SYSTEM:SOFTWARE: Mobile phone cotacts are not transferred completely.
  • LI0702P0547173 - ENGINE AND ENGINE COOLING:ENGINE:HARD PARTS INTERNAL/MECHANICAL: Ticking or pulsing noise from high-pressure pump and/or fuel injectors.
  • LI82.10-P-064766 - EQUIPMENT: Lamp unit fogged or droplets forming. Due to the vent openings, the lamp unit is an "open system". This means that acidic gases, moisture, dirt and exhaust gases can penetrate it. This can result in deposits on the diffuser and lens. Che
  • NCU - HVAC Warra - EQUIPMENT: To enhance the satisfaction of our customers, avoid further costs of litigation and return focus to its core businesses, mercedes-benz usa, llc (mbusa) has entered into a settlement regarding claims relating to alleged mold and mildew type
  • LI47.40-P-053871 - ENGINE AND ENGINE COOLING: Engine diagnosis warning lamp activated. Fault code P045600 "very fine leak" or P044200 "fine leak" stored in engine control unit.
  • LI18.30-P-055434 - ENGINE AND ENGINE COOLING: Traces of oil in area of oil cooler (inner v) on engine 642
  • LI14.20-P-052079 - ENGINE AND ENGINE COOLING: Engine diagnosis warning lamp lights up - fault code entry (fc) 14a600 or 14a700
  • GI88.40-P-057430 - EQUIPMENT: Message in instrument cluster "distronic pluscurrently unavailable - see owner's manual"
  • C1A140101 - EQUIPMENT:ELECTRICAL: This customer 1 action has been initiated because certain mbrace subscribers were recently contacted by mbrace informing them that they need to have an i-button call performed to ensure their mbrace device has registered with the verizon
  • LI91.25-P-059380 - SEATS: Pneumatic comfort systems with insufficient performance, entirely inoperative or leaky.
  • LI91.10-P-048411 - SEATS: The pneumatic 4-way lumbar support fails. Lumbar support pockets cannot be filled up or they drain.
  • LI05 20-P-067123 - ENGINE (PWS): Oil in engine wiring harness
  • LI27.55-P-060088 - POWER TRAIN:AUTOMATIC TRANSMISSION: Procedure in case of slight oil traces on transmission 722.9
  • LI27.55-P-060088 - POWER TRAIN:AUTOMATIC TRANSMISSION: Procedure in case of slight oil traces on transmission 722.9
  • LI49.00-P-060010 - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM: Fault in particulate sensor
  • LI82.70-P-060004 - EQUIPMENT:ELECTRICAL: Iphone mobile phone: various complaints after software update to ios8
  • LI46-35P059241 - STEERING: Xentry (mercedes): after engine has started, several issues occurs, an acoustic warning sounds is heard, the instrument cluster displays warning message power steering malfunction, service required. Steering system is sluggish. Model 117
  • LI-54-15-P057918 - ELECTRICAL SYSTEM: Xentry (mercedes): the side markers continuously lights up, due to damaged esd of driver circuitry side marker output. *pe
Known Recall Investigations
  • Desiccated air bag inflator rupture investigation as of 20210917

    From 2000 through 2017, takata produced millions of air bag inflators using two types of phase-stabilized ammonium nitrate ("psan") propellant -- propellant 2004 and propellant 2004l. After prolonged exposure to high temperature cycles and humidity, inflators using propellant 2004 can degrade, causing the propellant to burn too quickly when ignited. The rapid burning can cause the inflator to rupture during deployment, potentially causing serious or even fatal injury to vehicle occupants. See 2016 blomquist report at www.Nhtsa.Gov/sites/nhtsa.Gov/files/documents/expert_report-hrblomquist.Pdf.Consequently, all frontal inflators using propellant 2004 that do not contain a "desiccant" (a substance that traps and holds moisture) in us vehicles are under recall. These "non-desiccated" inflators either have been or are required to be replaced.In some cases, the remedy part for these recalled inflators was, or will be, an inflator using either propellant 2004 or 2004l that does contain a desiccant. None of these "desiccated" remedy parts (which were installed in older model year vehicles) are currently under recall for a degradation concern. Certain subsets of desiccated psan inflators using propellant 2004 for use as original equipment, however, have been recalled for a degradation concern. All takata inflators produced with propellant 2004l contain desiccant, and none of these desiccated inflators using propellant 2004l are under recall for a degradation concern. There have been no reported field ruptures in any non-recalled desiccated psan inflators.It is understood that desiccants fully saturate at some threshold, at which point any additional moisture will not be captured. This means the degradation process observed in non-desiccated inflators using propellant 2004 may also occur in non-recalled desiccated inflators using propellant 2004, assuming additional moisture enters the inflator and high temperature cycling occurs. Based on available information, desiccant saturation can occur within the first five years in the worst environments, and the time required for full saturation is affected by multiple factors. While no present safety risk has been identified, further work is needed to evaluate the future risk of non-recalled desiccated inflators using propellant 2004.Three entities -- takata (now known as tk global), the independent testing coalition, and exponent -- have been studying the long-term behavior of takata desiccated psan inflators using propellant 2004l (as well as 2004) in the presence of moisture and temperature cycling. The research efforts, which include development of predictive modeling techniques and field sample analysis, are ongoing. To date, none of the researchers have identified field evidence showing that propellant 2004l is undergoing a degradation process that leads to aggressive deployment and potential rupture. However, the time in service of such inflators remains short compared to that of the inflators using propellant 2004. Further study is needed to assess the long-term safety of desiccated inflators using propellant 2004l.The office of defects investigation is opening this investigation to examine whether a safety defect related to propellant degradation exists in non-recalled desiccated psan frontal inflators manufactured by takata. This investigation will require extensive information on takata production processes and surveys of inflators in the field. Lists of recall actions that may have used desiccated psan inflators as remedy parts, as well as the makes and models originally manufactured with them, is available with the downloadable version of this document (see nhtsa.Gov/recalls?Nhtsaid=ea21002 -- note this information is subject to change/revision as the investigation proceeds). This investigation does not supersede ea15-001, which remains open.

OBD-II Error Codes

Common OBD Error codes specific to this vehicle.

  • P0442 [1] Evaporative Emission Control System Leak Detected (small leak)
  • P0456 [1] Evaporative Emissions System Small Leak Detected
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
NoNoN NoneNone20190814

Tl* the contact owns a 2011 mercedes-benz r350. The contact took the vehicle to lober mercedes-benz (4255 west touhy avenue, lincolnwood, il 60712, (847)-675-1000) to be repaired per nhtsa campaign number: 16v081000 (air bags). When the contact arrived at the dealer for the scheduled repair, the dealer stated that the part was not available. The contact stated that the driver's side air bag indicator illuminated. The manufacturer was not contacted. The vehicle was not diagnosed or repaired. The failure mileage was 100,000. Parts distribution disconnect.

NoNoN NoneNone20190603

"takata recall" for a year and a half, i have been trying to have my car repaired, but mercedes benz here in reno (and fairfield, california as well) has refused to repair it with the statement that parts are not available. I have called the service department and been told the parts are in stock. I have made appointments, but when i show up for the repair, i am told parts are not available. This month, june 4, 2019, i showed up for an appointment made in connection with the recall notice and was told the parts were not available. On june 14, i had an appointment in fairfield, california; i showed up; and again was told no parts are available. I had another appointment on june 24; but again, i received a call from v. Cruz of mercedes benz and told no parts are available. This process has been going for a year and a half. Of late, i have received e-mail notices (second notice, recall reminder, third notice, recall reminder) of which i have made appointments (as described above) but only to be turned away with the statement, no parts are available. It is very disheartening to know there is a dangerous condition in my car that could injure my grandchildren or loved ones and to be subject to the kind of games that mercedes benz seems to be playing. On one hand, they send out notices as if they are doing all they can to take care of the recall problem; but on the other hand, they consistently do nothing. I would like to know my options. How serious is the recall? Am i placing my grandchildren and loved ones at risk? Please let me know. And thank you in advance for giving this matter your attention.

NoNoN NoneNone20181128

Tl* takata recall. The contact owns a 2011 mercedes-benz r350. The contact received notification of nhtsa campaign number: 16v081000 (air bags). An unknown dealer was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not notified. The contact had not experienced a failure. Vin tool confirms parts not available.

NoNoN NoneNone20180603

Takata recall remedy remains unavailable. Letters from mercedes benz claimed that the remedy would be available in june 2018. Well, they first said march 2018, then said that was an error. Thinking is hard. It is june 2018, and no remedy. Mercedes continues to produce and earn money on tens of thousands of vehicles each month. They could not be inconvenienced to produce parts for their old buckets of junk that may save customers' lives. This is mercedes after all. A cold actuarial calculation of delaying this recall so that some of the cars are salvaged versus any lawsuits resulting from injured customers. Mercedes, i hope that your abysmal approach to making and standing behind vehicles is exposed. We will never buy another of this make. Nhtsa, you continue to be one of the lowest performing government agencies in the history of humanity. Congratulations. How does it feel to capitulate to automakers' every whim at the expense of american lives? I hope that it does not feel good, or at least that you feel something.

NoNoN NoneNone20180202

Takata recall. 24 months after the initial recall, we still have shrapnel in our dash. Mercedes claims a fix is coming 'soon' and that nhtsa granted them an extension to complete a final remedy. Notably, mercedes has been able to manufacture hundreds of thousands of new vehicles in those 24 months, but they cannot manufacture replacement airbags? Nhtsa is weak and ineffectual. Mercedes is apathetic and criminal. I am certain their actuarials calculated the cost benefit of a delayed recall r pair and presented the board with the least expensive path forward. Criminal. Evil. Unrestrained.

NoNoN NoneNone20180131

Takata recall

NoNoN NoneNone20171219

Takata recall twenty-two months and counting!! Manufacturer has not produced replacement parts, and recall cannot be completed due to unavailable remedy. Interesting that mercedes benz has continued to produce and sell millions of vehicles in that time, but they cannot produce new airbags.

NoNoN NoneNone20171119

Takata recall: this vehicle was involved in a recall campaign for over 12 months and was never repaired due to lack of available parts. The nhtsa vin lookup tool now lists no active recall on the vehicle. Why not? When will parts be available? How could ke this possibly be taking so long? Perhaps it been so long that nhtsa's long-term memory has failed.

NoNoN NoneNone20171113

Please note: this is not a specific complaint about my vehicle. It is calling to light an issue common to most or all vehicles on the road. Because there are now so many options for lighting, e.G. Headlamps, daytime running lights, etc. It is my impression that many drivers now have no idea if their tail lights are on or off at any given time. I think there is a serous national issue, especially around dawn and dusk, w/ respect to seeing the back ends of other vehicles. Nhtsa should consider requiring auto manufacturers to include dashboard indicators showing the driver exactly the status of both front and rear lights illumination (or not) at all times.

NoNoN NoneNone20171105

Takata recall this vehicle has airbags safety recall by takata, the defected airbags on this car was discovered 2015, this safety recall should have been disclosed to me before i purchased the vehicle it should have been disclosed to me before i even went on a test drive, this car shouldn't have been sold at all until the airbags are replaced the vehicle is unsafe to drive, airbag light comes on and off,my insurance is high because of the safety issue again this car should have never been sold to me nor sold at all until the airbags are replaced , due to the unsafetyness of this vehicle this vehicle should be bought back from mercedes or ally bank i was lied to by mercedes, i was told that the airbags will be replaced 3/2018 ,now i'm being told that the airbags wont be replace til 9/2018 ,the vehicle is unsafe to drive especially for 7 more months and risk my life and whoever is in the passenger seat with defected airbags , mercedes knows what the risks are for driving the vehicle in this condition they are aware of when the airbags explode during airbag deployment mercedes know it will cause metal fragments striking the front occupants that will result in serious injury and death , mercedes knows this and yet they are being uncooperative and not handling this in a professional manner , already there have been 180 incidents and 20 deaths, theres no way in hell i'm gonna be the 21st death . My vehicle been in for service 4 different times for the same issue in the engine and the issue still exist, had i known about this safety recall. I would have never bought this car , something needs to be done i'm not gonna continue to drive an unsafe vehicle that should have been disclosed to me before i purchased it and risk my life, my wife has developed high blood pressure because of this being scared and afraid while being in the passenger seat [xxx] information redacted pursuant to the freedom of information act (foia), 5 u.S.C. 552(b)(6). *tr

NoNoN NoneNone20170625

Takata recall. Vehicle recall remedy taking excessive amount of time. No remedy available, no accountability available, no non-bankrupt parts supplier available, and no action by nhtsa available. Time to hold daimler benz responsible for this nonsense.

NoNoN NoneNone20170518

Takata recall, as i received 2 recall letters that has lied to me and keep giving me no time table on when it will be repaired, first letter i received was december 2017 it stated the airbags will be repaired in march 2018, then i received another letter the following month january 2018 the second letter now states it will be repaired sometime in september 2018, now i strongly believe i'm being stalled hoping that i will give up and impatient , hoping that i will turn in the vehicle and they wont have to worry about me down the road, both recall letters states the risk which is in the event of a crash necessitating deployment of the driver's frontal air bag, the inflator could rupture with metal fragments striking the driver or other occupants resulting in serious injury or death.I no longer feel safe driving this car and should not be force to drive it til they replace the airbags and i risk my life and others ,my car has depreciated dramatically because of this recall, i can't get a good trade offer because of this recall, this car should have never been sold to me in the first place this recall was put in before i purchased this vehicle , the dealer didn't disclose this information at all, mercedes and where i bought the car from is not cooperating, this loan should b bought back , or all the payments i made on this car should be refunded to me

NoNoN NoneNone20170421

Takata recall. Car is 2011 and as an older vehicle may be more prone to seat belt issues.

NoNoN NoneNone20160210

Takata recall #16v081 mfg recall #2016020003 recall date feb 11,2016 my wife is the primary driver of this vehicle, and i have great fear for her safety every time she gets behind the wheel. Please advise when this will be remedied.

CrashNoN 1 InjuredNone20131130

I pulled into my driveway and under the covered portico and placed my car in "park" with the engine running and the driver's side door open.I got out of the car and went to check something at my front door which was forward and to the left of the parked car before proceeding to open the gate across our driveway.The gate is at the end of an 11 foot long brick exterior house wall on the left of the driveway.I noticed the car moving and on impulse tried to enter the car to stop it.I got my right leg in the door just before the door hit a concrete planter to the right of the front door and shut on my leg mid-thigh.The door then hit the exterior wall of the house and my leg was clamped in.I flattened my body as close to the car as possible in an attempt to avoid being crushed.The car continued to move scraping the door and my front body along the brick wall.When the car reached the closed gate it pushed it open.Once the door was past the house wall, it opened and freed me.The car then continued to drive forward to the back yard and crashed into a retaining wall.In the unlikely event i did not get the car in "park" this car has a safety feature wherein the car is automatically thrown into "park" should the driver's door open under a certain speed.If the driver's door is open and you try to put the car in "drive" red warning lights come on the dash board.I have tried to recreate these events and cannot understand why the car was moving on its own. *tr

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