Mercury Mariner Hybrid 2010

• Recall 122759 [USA]: A fuel leak in the presence of an ignition source increases the risk of a fire.
  Ford motor company (ford) is recalling certain model year 2010-2012 ford escape vehicles manufactured february 26, 2009, to april 29, 2012, and 2010-2011 mercury mariner vehicles manufactured february 25, 2009, to december 12, 2010. On vehicles with a 3.0l engine, the fuel delivery module (fdm) may crack, causing a fuel leak.
  ford will notify owners, and dealers will replace the fdm flange with one that has a redesigned fuel supply port, free of charge. Remedy parts are currently unavailable. Interim notices were mailed to owners on december 13, 2016. Owners will receive a second notice when remedy parts become available. Owners may contact ford customer service at 1-866-436-7332. Ford's number for this recall is 16s41.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

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• Recall 117618 [USA]: Use of an incorrectly sized wheel bearing can adversely affect the braking and steering of the vehicle, increasing the risk of a crash.
  The timken company (timken) is recalling certain aftermarket front wheel bearings, part number 510072, sold from january 22, 2015, to may 21, 2015, to be used as service parts on 2001-2012 ford escape, 2001-2011 mazda tribute, and 2005-2011 mercury mariner vehicles. The affected wheel bearings have incorrect dimensions of a 42mm bore, 76mm outer dimension, and 39mm width, instead of a 42mm bore, 78mm outer dimension and a 45mm width.
  timken has begun notifying distributors who will offer purchasers replacement wheel bearings, free of charge. The recall began on may 21, 2015. Owners may contact timken customer service at 1-866-984-6536.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

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• Recall 104384 [USA]: If power steering assist is lost, greater driver effort would be required to steer the vehicle at low speeds, increasing the risk of a crash.
  Ford motor company (ford) is recalling certain model year 2008-2011 ford escape and mercury mariner vehicles manufactured august 18, 2006, through september 11, 2010. The affected vehicles have a steering torque sensor that may not be able to properly detect driver steering input. As a result, the system could remove the electric power steering (eps) assist.
  ford will notify owners, and dealers will update the software for the power steering control module (pscm) and the instrument cluster module, free of charge. If a vehicle shows a history of a loss of the torque sensor signal or fault codes relating to the pscm when the vehicle is brought in for the recall remedy, the affected components will be replaced, free of charge. The recall began on july 18, 2014. Owners may contact ford customer service at 1-800-392-3673. Ford's number for this recall is 14s05.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

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To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

• Pedestrian alert sounds investigation # DP22005

  Nhtsa received a petition on or about july 18, 2022, requesting that federal motor vehicle safety standard (fmvss) 141 be applied to all electric and hybrid vehicles operating in the united states. The petition can be reviewed at nhtsa.Gov under odi number 11486072. Fmvss 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 kg or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after march 1, 2021.On january 27, 2023, nhtsa opened defect petition (dp) 22-005 to evaluate the subject matter described in the petition. On june 24, 2023 and as supplemented on june 25, 2023, the petitioner notified nhtsa he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioners withdrawal, dp22-005 is closed. Closure of this dp does not represent a determination by nhtsa regarding the subject matter of the petition.
  

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• Loss of power steering while driving investigation # DP15001

  On may 27, 2014, amended june 2, 2014, ford motor company (ford) submitted a defect information report (dir) to nhtsa describing a safety defect that may result in a sudden loss of power steering assist while driving in approximately 746,067 model year (my) 2008 through 2011 ford escape vehicles equipped with electric power assisted steering (nhtsa 14v-284, ford 14s05). Fords dir described the defect condition as a poor signal to noise ratio [snr] in the torque sensor within the electric power assisted steering (epas) system [which] does not allow the pscm to determine the drivers steering input. When the system detects this fault condition, it transitions the epas system to the fail-safe/manual steering mode.Fords dir indicates that loss of power steering assist while driving would require higher steering effort at lower vehicle speeds, which may result in an increased risk of a crash.Fords remedy instructs dealers to check the power steering control module (pscm) for diagnostic trouble codes (dtcs) to determine the proper repair procedure. If no dtcs are present, dealers are to update the pscm and instrument cluster module software. The updated pscm software changes the torque sensor fault strategy so that the snr condition does not result in a loss of power steering assist while driving.In addition, audible and visual warnings are provided for torque sensor faults.If dtcs indicating faults in the torque sensor, pscm or power steering motor (motor) are present in the initial recall inspection, the dealer performs the following repairs: 1) replaces the torque sensor for torque sensor faults (dtc B2278); or 2) replaces the steering column for faults related to the pscm (dtc B1342) or motor (dtc B2277).Continued in attachment pages
  

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• Electronic throttle body malfunction investigation # PE13003

  On february 21, 2013, the office of defects investigations (odi) opened preliminary evaluation pe13-003 to investigate allegations of electronic throttle body (etb) failures resulting in sudden reduction of engine power in model year (my) 2009-2013 ford escape, fusion, mariner and milan vehicles. During this investigation, ford identified a condition in subject vehicles equipped with 2.5l and 3.0l engines that may result in a sudden reduction of engine power.According to ford, the etb internal motor contacts may develop a high resistance material buildup condition on the commutator, resulting in intermittent electrical connectivity and reduced engine power. When this condition occurs, the malfunction indicator lamp (mil) or wrench light will illuminate and the vehicle may enter a limited limp home mode.Ford?S trade name for the feature is failure mode effects management (fmem) mode.In this mode, engine power and vehicle speed are reduced, while full function of the power steering, power braking, lighting, and climate control systems are maintained.Odi?S complaint analysis indicate that the predominant failure mode involved reduced motive power associated with the limited limp home mode with engine speeds limited to approximately 900 rpm. Analysis of warranty claims provided by ford identified 59,807 claims related to etb replacements and approximately 50 percent of claims are associated with diagnostic trouble codes (dtc) P2111, throttle body stuck open, and P2112, throttle body stuck closed.Ford described several factors where the etb motor may fail resulting in dtcs P2111 or P2112 but the failure is not an existing stuck open or closed etb valve position.According to ford, the etb control strategy provides the driver with three fmem modes that allow varying degrees of vehicle mobility depending on the severity of the fault detected.Dtcs associated with stuck open or closed throttle valves are designated the highest failure severity resulting in engine speeds limited to high idle corresponding to the limited limp home mode.Vehicles are not likely to unexpectedly stall as a result of this condition, but drivers may characterize the reduced functionality as a stall, even though their vehicle may still has motive capability.Other fmem limp modes may result in reduced engine performance but will maintain vehicle speed above 20mph. During this investigation, ford and its suppliers, delphi and igarashi, updated the powertrain control module (pcm) software to include a throttle body motor cleaning cycle during key-on and modified the etb internal motor components design, surface finish and material composition to improve durability. Additionally, ford developed a remedy procedure and issued a special customer satisfaction program (csp) 13n03 extending the etb warranty coverage and instructing dealers to update the powertrain calibration to improve vehicle performance in the event that intermittent electrical connectivity of the throttle body motor contacts occurs. The program extends the coverage for up to 10 years of service or 150,000 miles from the warranty start date of the vehicle, all vehicles are eligible for the program through january 31, 2015 regardless of mileage.Owners of the affected vehicles will be contacted by mail to take their vehicle to a ford dealer who will reprogram the pcm to the latest calibration. The bulletin was sent to dealers on january 17, 2014 and the owner letter mailing began on january 27, 2014. See the investigative file for copies of fords bulletin and owner letter. This preliminary evaluation is closed. The closing of this investigation does not constitute a finding that
  

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• Rear liftgate window glass breakage investigation # PE11016

  In its response to the agency, ford acknowledged a higher than normal level of glass breakage incidents in the model year (my) 2010 to early-build my 2011 subject vehicles.The incidentsoccurred when the liftgate glass was being opened, or more typically while being closed, but in both cases while the vehicle was stationery, i.E., not moving on the roadway.Additionally failures often occurred during early morning hours when ambient and/or liftgate glass temperatures may have been lower.Ford advised that it investigated the failures but failed to identify an anomaly in the glass manufacturing process (which is often a factor in glass breakage trends odi investigates) that could explain the reports.It did however identify a potential thermal expansion/compression condition in the mounting of the rear wiper motor to the liftgate glass.Starting at my 2008 vehicle production the motor was attached to the glass using an adhesive.Ford revised that design to a nut and bolt type attachment in october 2010, during my 2011 vehicle production.Odis review of ford data indicates that vehicles built after this change exhibit lower glass breakage rates.Among the 296 consumer complaints on the subject vehicles, odi identified 15 injury incidents resulting in a total of 18 alleged injuries.All the injuries were minor in nature and consisted mainly of superficial skin cuts or minor lacerations, with two of the injury incidents occurring when vehicle owners were cleaning up broken glass.Additionally both the injury rate and report rate (including warranty claims) are low in comparison to similar investigations resulting in safety recalls (see pe04-045, my 2002 ford explorer liftgate glass failure, which resulted in nhtsa safety recall 04v442). In november 2010 ford issued technical service bulletin (tsb) 10-22-10 to address reports of liftgate glass breakage on all my 2010 vehicles, and my 2011 vehicles built through 10/15/2010, the date the above design revision was implemented.The tsb enables owners of affected vehicles to have a broken liftgate glass replaced under normal vehicle warranty, which would not otherwise be a warrantable failure, with the revised design liftgate glass.A safety-related defect has not been identified at this time and further use of agency resources does not appear to be warranted.Accordingly, this investigation is closed.The closing of this investigation does not constitute a finding by nhtsa that a safety-related defect does not exist.The agency will monitor this issue and reserves the right to take further action if warranted by the circumstances.
  

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Steering power fault light came on steering difficulty

Tl* the contact owns a 2010 mercury mariner. The contact stated while driving 5 mph, the steering became difficult to turn. The contact stated that power steering assist fault warning light was illuminated. The vehicle was not taken to a dealer. Upon investigation, the contact associated the failure with nhtsa campaign number: 14v284000 (steering) however, the vin was not included. The manufacturer was informed of the failure. The contact was informed that the vin was not included and that there would be no assistance in repairing the vehicle. The failure mileage was approximately 132,000.

Tl* the contact owns a 2010 mercury mariner. The contact stated while driving 5 mph, the steering became difficult to turn. The contact stated that power steering assist fault warning light was illuminated. The vehicle was not taken to a dealer. Upon investigation, the contact associated the failure with nhtsa campaign number: 14v284000 (steering) however, the vin was not included. The manufacturer was informed of the failure. The contact was informed that the vin was not included and that there would be no assistance in repairing the vehicle. The failure mileage was approximately 132,000.

Tl* the contact owns a 2010 mercury mariner. The contact stated the vehicle was leaking an unknown fluid. The vehicle was taken to an independent mechanic where it was diagnosed with needing the electric power steering pump to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with nhtsa campaign number: 14v284000 (steering) however, the vin was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 101,000.

Tl* the contact owns a 2010 mercury mariner. The contact stated the vehicle was leaking an unknown fluid. The vehicle was taken to an independent mechanic where it was diagnosed with needing the electric power steering pump to be replaced. The vehicle was not repaired. Upon investigation, the contact associated the failure with nhtsa campaign number: 14v284000 (steering) however, the vin was not included. The manufacturer was not informed of the failure. The failure mileage was approximately 101,000.

I was leaving work and driving down the highway and my power steering went out but then it came back and it kept doing it off and on . Luckily i only live 15 miles from work. Its happen before when i was in a turn but i didn't think much about it till it started doing it today thankfully traffic was light and i didn't have a accident

I was leaving work and driving down the highway and my power steering went out but then it came back and it kept doing it off and on . Luckily i only live 15 miles from work. Its happen before when i was in a turn but i didn't think much about it till it started doing it today thankfully traffic was light and i didn't have a accident

I'm very upset and on the verge of tears! As i pulled out of the bank yesterday, i made a left hand turn and my steering wheel suddenly locked on me! I almost wrecked! On july 21, 2014 i took my car to freedom ford in mcalester, ok for recall #14s05. I was told the models would be updated to " power steering assist fault! So afterwards i left on my merry way knowing that i would never have to worry about this issue again! Wrong! Is there anything ford can do to back up what they said? They said updating the modules would "prevent" this from happening? Why didn't they just say that in a few years it will happen so be careful?? I"m so upset! Please help me! I cannot afford to buy the $1,600. Part that ford says i need! I really thing there should be an updated recall for this issue that was not resolved by updating modules!

I'm very upset and on the verge of tears! As i pulled out of the bank yesterday, i made a left hand turn and my steering wheel suddenly locked on me! I almost wrecked! On july 21, 2014 i took my car to freedom ford in mcalester, ok for recall #14s05. I was told the models would be updated to " power steering assist fault! So afterwards i left on my merry way knowing that i would never have to worry about this issue again! Wrong! Is there anything ford can do to back up what they said? They said updating the modules would "prevent" this from happening? Why didn't they just say that in a few years it will happen so be careful?? I"m so upset! Please help me! I cannot afford to buy the $1,600. Part that ford says i need! I really thing there should be an updated recall for this issue that was not resolved by updating modules!

Common OBD-II Error Codes

• P0735 [1] Gear 5 Incorrect ratio
• B2278 [2] B2278
• P2111 [2] Throttle Actuator Control System - Stuck Open
• P2112 [2] Throttle Actuator Control System - Stuck Closed
• C0101 [1] C0101
• C1015 [1] C1015
• P1A1B [1] P1A1B
• B1342 [1] ECU Is Defective
• B2277 [1] B2277
• P1500 [1] Secondary Switch Solenoid Circuit Malfunction