Tesla Model 3 2021

• Recall 257828 [USA]: Pedestrians may be unaware of an approaching vehicle if the pws sounds are muted, increasing the risk of a crash.
  Tesla, inc. (tesla) is recalling certain 2013, 2018-2021 model s, 2020-2021 model x, 2018-2022 model 3, and 2020-2022 model y vehicles. A factory reset muted the pedestrian warning system (pws) sounds. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 141, "minimum sound requirements for hybrid and electric vehicles."
  tesla released an over-the-air (ota) software update, release 2023.44.30.14, free of charge. Owner notification letters were mailed april 27, 2024. Owners may contact tesla customer service at 1-877-798-3752. Tesla's number for this recall is sb-24-00-006.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

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• Recall 260290 [USA]: Warning lights with a smaller font size can make critical safety information on the instrument panel difficult to read, increasing the risk of a crash.
  Tesla, inc. (tesla) is recalling certain 2012-2023 model s, 2016-2024 model x, 2017-2023 model 3, 2019-2024 model y, and 2024 cybertruck vehicles. An incorrect font size is displayed on the instrument panel for the brake, park, and antilock brake system (abs) warning lights. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 105, "hydraulic and electric brake systems" and 135, "light vehicle brake systems."
  tesla began releasing an over-the-air (ota) software update, free of charge. Owners may contact tesla customer service at 1-877-798-3752. Tesla's number for this recall is sb-24-00-003.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

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• Recall 238655 [USA]: In certain circumstances when autosteer is engaged, and the driver does not maintain responsibility for vehicle operation and is unprepared to intervene as necessary or fails to recognize when autosteer is canceled or not engaged, there may be an increased risk of a crash.
  Tesla, inc. (tesla) is recalling 2012-2023 model s, 2016-2023 model x, 2017-2023 model 3, and 2020-2023 model y vehicles equipped with all versions of autosteer leading up to the version(s) that contains the recall remedy. In certain circumstances when autosteer is engaged, the prominence and scope of the feature's controls may not be sufficient to prevent driver misuse of the sae level 2 advanced driver-assistance feature.
  tesla will release an over-the-air (ota) software update, free of charge. Owner notification letters were mailed february 10, 2024. Owners may contact tesla customer service at 1-877-798-3752. Tesla's number for this recall is sb-23-00-008.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

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• Recall 249460 [USA]: Fsd beta software that allows a vehicle to exceed speed limits or travel through intersections in an unlawful or unpredictable manner increases the risk of a crash.
  Tesla, inc. (tesla) is recalling certain 2016-2023 model s, model x, 2017-2023 model 3, and 2020-2023 model y vehicles equipped with full self-driving beta (fsd beta) software or pending installation. The fsd beta system may allow the vehicle to act unsafe around intersections, such as traveling straight through an intersection while in a turn-only lane, entering a stop sign-controlled intersection without coming to a complete stop, or proceeding into an intersection during a steady yellow traffic signal without due caution. In addition, the system may respond insufficiently to changes in posted speed limits or not adequately account for the driver's adjustment of the vehicle's speed to exceed posted speed limits.
  tesla will release an over-the-air (ota) software update, free of charge. Owner notification letters were mailed april 15, 2023. Owners may contact tesla customer service at 1-877-798-3752. Tesla's number for this recall is sb-23-00-001.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

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• Recall 238866 [USA]: An incorrectly reassembled seat belt anchor can impair the performance of the seat belt during a crash, increasing the risk of injury.
  Tesla, inc. (tesla) is recalling certain 2017-2022 model 3 vehicles. The second-row left seat belt buckle and second-row center seat belt anchor may have been incorrectly reassembled during vehicle service.
  tesla service will inspect and reassemble the seat belt anchors as necessary, free of charge. Owner notification letters were mailed december 20, 2022. Owners may contact tesla customer service at 1-877-798-3752. Tesla's number for this recall is sb-22-20-004.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

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• Recall 233445 [USA]: A closing window may exert excessive force by pinching a driver or passenger before retracting, increasing the risk of injury.
  Tesla, inc. (tesla) is recalling certain 2017-2022 model 3, 2020-2022 model y, and 2021-2022 model s and model x vehicles. The window automatic reversal system may not react correctly after detecting an obstruction. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 118, "power-operated window systems."
  tesla will perform an over-the-air (ota) software update of the automatic window reversal system, free of charge. Owner notification letters were mailed march 31, 2032. Owners may contact tesla customer service at 1-877-798-3752. Tesla's number for this recall is sb-22-00-013.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

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• Recall 189176 [USA]: Swapped camera views can prevent the vehicle's cameras from detecting crossing objects and high-curvature lane lines, impairing the autosteer and automatic emergency braking (aeb) performance, and increasing the risk of a crash.
  Tesla, inc. (tesla) is recalling certain 2020-2021 model 3 and 2021 model y vehicles. The fisheye and narrow camera cable terminals were incorrectly installed in the cable harness connector, resulting in swapped camera views.
  tesla service will correct the swapped terminals and recalibrate the cameras, free of charge. Owner notification letters were mailed july 8, 2022. Owners may contact tesla customer service at 1-877-798-3752. Tesla's number for this recall is sb-22-17-007.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

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• Recall 211091 [USA]: The driver may not know how fast the vehicle is traveling without the mph or km/h unit display, increasing the risk of a crash.
  Tesla, inc. (tesla) is recalling certain 2018-2022 model 3 performance vehicles. The unit of speed (mph or km/h) may fail to display on the speedometer while in track mode. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 101, "control and displays."
  tesla will perform an over-the-air (ota) software update, free of charge. Owner notification letters were mailed june 17, 2022. Owners may contact tesla customer service at 1-877-798-3752. Tesla's number for this recall is sb-22-00-008.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

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• Recall 208996 [USA]: Pedestrians may be unaware of an approaching vehicle if the pws sounds are obscured, increasing the risk of a crash.
  Tesla, inc. (tesla) is recalling certain 2020-2022 model y, model x, model s, and 2017-2022 model 3 vehicles. The boombox function allows sounds to be played through an external speaker while the vehicle is in motion, which may obscure the pedestrian warning system (pws) sounds. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 141, "minimum sound requirements for hybrid and electric vehicles."
  tesla will perform an over-the-air (ota) software update that will disable the boombox functionality when the vehicle is in drive, neutral and reverse modes, including summon and smart summon, free of charge. Owner notification letters were mailed june 6, 2022. Owners may contact tesla customer service at 1-877-798-3752. Tesla's number for this recall is sb-22-00-003. Note: this recall supersedes recall 22v-063. Vehicles configured with summon or smart summon and already remedied under 22v-063 will need to have the new remedy software installed.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

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• Recall 209222 [USA]: Decreased defrosting performance may reduce the driver's visibility, increasing the risk of a crash.
  Tesla, inc. (tesla) is recalling certain 2021-2022 model 3, model s, model x, and 2020-2022 model y vehicles. A software error may cause a valve in the heat pump to open unintentionally and trap the refrigerant inside the evaporator, resulting in decreased defrosting performance. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 103, "windshield defrosting and defogging systems."
  tesla will perform an over-the-air (ota) software update, free of charge. Owner notification letters were mailed april 1, 2022. Owners may contact tesla customer service at 1-877-798-3752. Tesla's number for this recall is sb-22-18-002.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

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• Recall 204203 [USA]: The driver may be unaware that their seat belt is not fastened, increasing the risk of injury during a crash.
  Tesla, inc. (tesla) is recalling certain 2021-2022 model s and model x, 2017-2022 model 3, and 2020-2022 model y vehicles. The audible chime may not activate when the vehicle starts and the driver has not buckled their seat belt. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard number 208, "occupant crash protection."
  tesla will perform an over-the-air (ota) software update, free of charge. Owner notification letters were mailed april 1, 2022. Owners may contact tesla customer service at 1-877-798-3752. Tesla's number for this recall is sb-22-00-002.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

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• Recall 208810 [USA]: Failing to stop at a stop sign can increase the risk of a crash.
  Tesla, inc. (tesla) is recalling certain 2016-2022 model s and model x, 2017-2022 model 3, and 2020-2022 model y vehicles. The "rolling stop" functionality available as part of the full self-driving (beta) software may allow the vehicle to travel through an all-way stop intersection without first coming to a stop.
  tesla will perform an over-the-air (ota) software update that disables the "rolling stop" functionality, free of charge. Owner notification letters were mailed march 28, 2022. Owners may contact tesla customer service at 1-877-798-3752. Tesla's number for this recall is sb-22-00-001.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

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• Recall 183891 [USA]: Unexpected activation of the aeb system may cause the car to stop suddenly, increasing the risk of a crash.
  Tesla, inc. (tesla) is recalling certain 2017-2021 model s, model 3, model x, and 2020-2021 model y vehicles operating software version 2021.36.5.2. A communication error may cause false forward-collision warning (fcw) or unexpected activation of the automatic emergency brake (aeb) system.
  tesla service has released an over-the-air (ota) software update, free of charge. The recall began october 25, 2021. Owners may contact tesla customer service at 1-877-798-3752. Tesla's number for this recall is sb-21-00-004.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

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• Recall 203766 [USA]: A lateral link separation could shift the wheel alignment, causing instability and increasing the risk of a crash.
  Tesla, inc. (tesla) is recalling certain 2020-2021 model y and 2019-2021 model 3 vehicles. The front suspension lateral link fasteners may loosen, allowing the lateral link to separate from the sub-frame.
  tesla service will tighten or replace the lateral link fasteners as necessary, free of charge. Owner notification letters were mailed december 20, 2021. Owners may contact tesla customer service at 1-877-798-3752. Tesla's number for this recall is sb-21-31-003.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

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• Recall 206784 [USA]: A twisted side curtain air bag may improperly deploy, increasing the risk of injury or occupant ejection during a crash.
  Tesla, inc. (tesla) is recalling certain 2020-2021, 2023 model 3 vehicles. The left and/or right side curtain air bag may have been improperly secured to the roof rail, which could result in a twisted air bag. As such, these vehicles fail to comply with the requirements of federal motor vehicle safety standard numbers 214, "side impact protection" and 226, "ejection mitigation."
  tesla service will inspect and realign the left and right side curtain air bag as necessary, free of charge. Owner notification letters were mailed december 23, 2021. Owners may contact tesla customer service at 1-877-798-3752. Tesla's number for this recall is sb-21-20-006.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Nhtsa.Gov.

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• Recall 196426 [USA]: Contact with the rim may cause a loss of tire pressure, increasing the risk of a crash.
  Tesla, inc. (tesla) is recalling certain 2019-2021 model 3 and 2020-2021 model y vehicles. The brake caliper bolts may be loose, allowing the brake caliper to separate and contact the wheel rim.
  tesla service will inspect and tighten, or replace the caliper bolts as necessary, free of charge. Owner notification letters were mailed july 23, 2021. Owners may contact tesla customer service online by visiting www.Tesla.Com/support/contact or by calling 1-877-79-tesla (or 1-877-798-3752). Tesla's number for this recall is sb-21-33-002.
  owners may also contact the national highway traffic safety administration vehicle safety hotline at 1-888-327-4236 (tty 1-800-424-9153), or go to www.Safercar.Gov.

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• Recall R/2021/197 [UK]: The brake calliper bolts may not be secured to the correct specification
  The brake calliper bolts may not be secured to the correct specification.
  check and secure the brake calliper bolts to correct specification.

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• Recall R/2022/006 [UK]: The front suspension lateral link may be insufficiently torqued
  The front suspension lateral link may be insufficiently torqued.
  inspect the connection of both front suspension lateral links to the sub-frame. Replace any related damaged components and ensure correct torque of fastening bolts.

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• Recall 2022043 [Canada]: Heater and defroster
  Issue: certain vehicles could have a loss of cabin heating in cold temperatures. If this happens, the windshield defrost and defog system may not work properly. Note: this problem only affects vehicles with firmware release 2021.44 through 2021.44.30.6. Safety risk: a defrost or defog system that does not work properly could make it difficult to see through the windshield. Reduced visibility could increase the risk of a crash. Corrective actions: tesla will email a notice to owners and provide an over-the-air firmware update to fix this problem. There is no further action required if your vehicle has firmware release 2021.44.30.7 or a later release.

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• Recall 2022037 [Canada]: Seats and restraints
  Issue: under certain conditions, the seat belt reminder chime may not sound when you start the vehicle and your seat belt is not buckled. Canadian regulations require both a seat belt reminder sound and visual telltale when a driver is not wearing their seat belt. Safety risk: a seat belt warning that does not work correctly may not remind you to buckle your seat belt. Not wearing your seat belt can increase the risk of injury in a crash. Corrective actions: tesla will email a notice to owners and provide an over-the-air firmware update in early february 2022 to fix this problem. There is no further action required if your vehicle has firmware release 2021.43.101.1 or 2022.4.5, or a later release.

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• Recall 2022028 [Canada]: Accessories
  Issue: tesla is recalling vehicles to remove a feature called "rolling stop". In certain situations, this feature can cause the vehicle not to make a full stop at a stop sign. Note: this problem only affects vehicles in the tesla early access program with fsd-beta. Safety risk: a vehicle that doesn't make a complete stop at an intersection could increase the risk of a crash. Corrective actions: tesla will email a notice to owners. Vehicles affected by this issue will receive an over-the-air firmware update to remove the "rolling stop" feature. There is no further action required if your vehicle has firmware release 2021.44.30.15 or a later release.

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• Recall 2021665 [Canada]: Accessories
  Issue: on certain vehicles, a software error could cause false forward collision warnings (fcw) and/or activate the automatic emergency brake (aeb) system. If this happens, the vehicle could come to a sudden stop. Note: this problem only affects vehicles with firmware release 2021.36.5.2. Safety risk: a vehicle that brakes or stops suddenly when there is no risk of a collision could create an increased risk of a rear-end crash. Corrective actions: tesla will email a notice to owners. Each vehicle affected by this issue has already received an over-the-air firmware update to fix this problem. There is no further action required if your vehicle has firmware release 2021.36.5.3 or a later release.

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• Recall 2021649 [Canada]: Suspension
  Issue: on certain vehicles, the bolts that attach the front suspension lateral links to the sub-frame may not be properly tightened. Over time, the bolts could loosen and the lateral links could separate from the sub-frame. If this happens, there could be sudden changes in wheel alignment and a loss of vehicle stability. Safety risk: a loss of vehicle stability could cause a loss of control and increase the risk of a crash. Corrective actions: tesla will notify owners by e-mail and arrange for an inspection the front lateral link bolts. Tesla service will tighten or replace the bolts, as necessary.

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• Recall 2021318 [Canada]: Brakes
  Issue: on certain vehicles, the bolts that attach the brake calipers to the wheel knuckles may not be properly tightened. As a result, the bolts could loosen over time and the caliper could contact the wheel rim. If this happens, damage to the wheel rim could cause a sudden loss of tire pressure. Safety risk: a sudden loss of tire pressure could cause a loss of control and increase the risk of a crash. Corrective actions: tesla will notify owners and arrange for an inspection of the brake caliper bolts. They will be tightened, if necessary. If damage from a loose or missing bolt is found during the inspection, tesla service will arrange for a tow to the nearest service center for repair.

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• Recall 2022199 [Canada]: Lights and instruments
  Issue: on certain vehicles, when using track mode, the units of vehicle speed (km/h or mph) may not display. Canadian regulations require the units of speed to be displayed. Note: this problem only affects model 3 performance models with firmware release 2021.44.25 or later until 2022.12. Safety risk: a driver may not know how fast the vehicle is travelling if the units of speed are not visible. This could increase the risk of a crash. Corrective actions: tesla will email a notice to owners and provide an over-the-air firmware update to fix this problem.

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To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

• Recall 23v838 remedy effectiveness investigation # RQ24009

  The office of defects investigation (odi) is opening a recall query to assess the remedy adequacy of recall 23v838. On december 12, 2023, tesla filed a defect information report (recall 23v838) applicable to all tesla models produced and equipped with any version of its autopilot system, which tesla described as an sae level 2 (l2) advanced driver assistance system (adas). Autopilot is the simultaneous engagement of tesla’s traffic-aware cruise control (tacc) and autosteer. In describing the safety defect, tesla’s defect information report (dir) explained that “the prominence and scope of the system’s controls may be insufficient to prevent driver misuse,” and tesla committed to the deployment of a multipart remedy aimed at improving system and engagement controls and reducing mode confusion. Ea22002 (upgraded from pe21020) was opened to investigate whether tesla’s autopilot contained a defect that created an unreasonable risk to motor vehicle safety and involved extensive crash analysis, human factors analysis, vehicle evaluations, and assessment of vehicle control authority and driver engagement technologies. The work conducted in these investigations aligns with tesla’s conclusion in its 23v838 recall filing. During ea22002, odi identified at least 13 crashes involving one or more fatalities and many more involving serious injuries in which foreseeable driver misuse of the system played an apparent role. Tesla filed recall 23v838 to address concerns regarding the autopilot system investigated in ea22002. Following deployment of the remedy in recall 23v838, odi identified concerns due to post-remedy crash events and results from preliminary nhtsa tests of remedied vehicles. Also, tesla has stated that a portion of the remedy both requires the owner to opt in and allows a driver to readily reverse it. Tesla has also deployed non-remedy updates to address issues that appear related to odi’s concerns under ea22002. This investigation will consider why these updates were not a part of the recall or otherwise determined to remedy a defect that poses an unreasonable safety risk. Odi is therefore opening this recall query investigation to further evaluate the adequacy of the remedy for recall 23v838.
  

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• Sudden unintended acceleration investigation # DP23002

  The office of defects investigation (odi) received a petition requesting that odi reevaluate its decision to deny dp20-001 on the basis that intermittent high electrical current demands on the vehicles 12vdc systems may have caused some or all of the incidents examined by odi in dp20-001. The petitioner bases this information on a review of open-source research and the dp20-001 denial. The petition and related materials can be reviewed at nhtsa.Gov under the following odi number: 11528471.
  

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• Shift interlock request investigation # DP23001

  On march 27, 2023, the office of defects investigation (odi) received a defect petition that requested a recall of all tesla vehicles model year (my) 2013 to present to add an interlock that requires a brake application by the driver in order to shift from drive to reverse to reduce the number of sudden unintended acceleration events. Along with his request, the petitioner provided a technical paper regarding the claims in the petition. Odi will evaluate the petitioners allegations and assess potentially related field data to determine if the petition should be granted or denied. If the petition is granted, odi will open a defect investigation. If the petition is denied, odi will publish a denial notice in the federal register. The petition and its supporting paper can be reviewed at nhtsa.Gov under the following odi number: 11515119.
  

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• Pedestrian alert sounds investigation # DP22005

  Nhtsa received a petition on or about july 18, 2022, requesting that federal motor vehicle safety standard (fmvss) 141 be applied to all electric and hybrid vehicles operating in the united states. The petition can be reviewed at nhtsa.Gov under odi number 11486072.Fmvss 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 kg or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after march 1, 2021.The petitioner asserts that hybrid and electric vehicles to which the standard does not apply should be found to contain a safety defect. In support of the petition, the petitioner includes findings contained in a bill introduced in the house of representatives in 2009, the pedestrian safety enhancement act of 2009, h.R. 734, 111th cong. (2009). A related bill, the pedestrian safety enhancement act of 2010, became law in january 2011 (pub. L. 111-373). The petitioner requests that nhtsa require all electric and hybrid vehicles comply with fmvss 141, regardless of production date.The defect petition has been opened to evaluate the issue and determine whether to grant or deny the petition.The associated product list is not exhaustive and may contain vehicles that are equipped with pedestrian alert sounds.
  

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• Autopilot & first responder scenes investigation # EA22002

  There is no summary currently available
  

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• Autopilot system driver controls investigation # EA22002

  The office of defects investigation (odi) upgraded pe21020 to ea22002 on june 8, 2022, to extend work and deepen the pe21020 crash analysis, to supplement that analysis with additional data, and to perform vehicle evaluations to understand how tesla’s autopilot system may exacerbate human factors or behavioral safety risks by undermining the effectiveness of the driver’s supervision. To support this work, odi collected additional crash information and assessed vehicle control authority, driver engagement technologies, and related human factors considerations associated with partial automation via analysis of peer vehicle data and hands-on vehicle evaluation, assessments from nhtsa human factors subject matter experts, and reviews of related publications dedicated to partial driving automation. Autopilot is the simultaneous use of the features that tesla calls traffic-aware cruise control (tacc) and autosteer. Tacc is a type of adaptive cruise control that, like traditional cruise control, maintains a set speed but also slows or accelerates as necessary to maintain the vehicle’s following distance from a vehicle in front. As designed, autosteer detects lane markings and the presence of other nearby vehicles and objects to keep the vehicle in its driving lane. Autopilot is characterized by tesla as an sae level 2 (“l2 system”) partial driving automation system that provides driver assistance through steering, propulsion, and braking within a specified driving environment under direct supervision of the driver. L2 systems should be designed to support the driver’s need to monitor the system in response to the constantly changing driving environment and, if necessary, take over the dynamic driving task. To ensure sufficient driver engagement, vehicles with l2 systems should employ driver engagement systems and usage controls that are appropriate and sufficient for the l2 system design and driver expectations. Odi completed an analysis of 956 crashes reported up to august 30, 2023. In approximately half (489) of those crashes, odi found: 1.) that there was insufficient data to make an assessment; 2.) the other vehicle was at fault; 3.) autopilot was found to not be in use; or 4.) the crash was otherwise unrelated to ea22002. Of the remaining 467 crashes, odi identified trends resulting in three categories: collisions in which the frontal plane of the tesla struck another vehicle or obstacle with adequate time for an attentive driver to respond to avoid or mitigate the crash (211), roadway departures where autosteerwas inadvertently disengaged by the driver’s inputs (111), and roadway departures in low traction conditions such as wet roadways (145). Odi observed this pattern across all tesla models and hardware versions. Crash and human factors assessment showed that autopilot controls did not sufficiently ensure driver attention and appropriate use. At the same time, peer analysis and vehicle evaluations established that autopilot invited greater driver confidence via its higher control authority and ease of engagement. This mismatch of weak usage controls and high control authority was evident in these crash categories, which included indications of driver disengagement from the driving task. This mismatch was also evident in roadway departures when the system was engaged in low traction conditions outside of tesla’s recommendations.Additional information regarding nhtsa’s crash analysis is available in the ea22002 file. Odi reviewed these findings with tesla during several conversations in quarter 4 of 2023. On december 12, 2023, tesla filed a defect information report (dir) (recall 23v838) applicable to all tesla models produced and equipped with any version of its autopilot system. Tesla’s dir described the functionality of this system, stated that the prominence and scope of the system’s controls may be insufficient to prevent driver misuse, and described a remedy to improve the effectiveness of driver warnings and to reduce mode confusion. Odi completed an extensive body of work via pe21020 and ea22002, which showed evidence that tesla’s weak driver engagement system was not appropriate for autopilot’s permissive operating capabilities. This mismatch resulted in a critical safety gap between drivers’ expectations of the l2 system’s operating capabilities and the system’s true capabilities. This gap led to foreseeable misuse and avoidable crashes. During ea220002, odi identified at least 13 crashes involving one or more fatalities and many more involving serious injuries, in which foreseeable driver misuse of the system played an apparent role. Odi’s analysis conducted during this investigation, which aligns with tesla’s conclusion in its defect information report, indicated that in certain circumstances, autopilot’s system controls and warnings were insufficient for a driver assistance system that requires constant supervision by a human driver. Given tesla’s recall (23v838) of all vehicles equipped with autopilot for insufficient controls to prevent misuse, odi is closing ea22002. Concurrent with that closing, odi has opened a recall query (rq24009) to assess the effectiveness of the 23v838 remedy. To review the odi reports cited in the closing resume odi report identification number document, go to nhtsa.Gov.
  

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• Unexpected brake activation investigation # PE22002

  The office of defects investigation (odi) has received 354 complaints alleging unexpected brake activation in 2021-2022 tesla model 3 and model y vehicles. Received over the past nine months, the reports have often been characterized as ?Phantom braking? By consumers. Tesla describes the subject vehicles as equipped with a suite of advanced driver assistance system (adas) features referred to as autopilot which tesla states will allow the vehicle to brake and steer automatically within its lanes.The complaints allege that while utilizing the adas features including adaptive cruise control, the vehicle unexpectedly applies its brakes while driving at highway speeds. Complainants report that the rapid deceleration can occur without warning, at random, and often repeatedly in a single drive cycle.Odi is opening this preliminary evaluation (pe) to determine the scope and severity of the potential problem and to fully assess the potential safety-related issues.The odi reports cited above are available to review online at nhtsa.Gov under odi identification numbers listed in the attachment to this resume.
  

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• Tesla "passenger play" investigation # PE21023

  The office of defects investigation (odi) is opening a preliminary evaluation (pe) on certain model year (my) 2017 - 2022 model 3, s, x, and y vehicles based on reports that tesla gameplay functionality, which is visible on the front center touchscreen from the drivers seat, is enabled even when the vehicle is being driven. This functionality, referred to as “passenger play,” may distract the driver and increase the risk of a crash.Odi has received one vehicle owner questionnaire (voq) describing the gameplay functionality and has confirmed that this capability has been available since december 2020 in tesla "passenger play"-equipped vehicles. Prior to this time, gameplay was enabled only when the vehicle was in park.This pe has been opened to evaluate the driver distraction potential of tesla "passenger play" while the vehicle is being driven. Through this pe, odi will evaluate aspects of the feature, including the frequency and use scenarios of tesla "passenger play."the odi report cited above can be reviewed at: http://www-odi.Nhtsa.Dot.Gov/owners/searchnhtsaid using the following complaint identification number: 11439598
  

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• Tesla passenger play investigation # PE21023

  The office of defects investigation (odi) opened preliminary evaluation (pe21-023) on december 21, 2021, to evaluate the driver distraction potential and use frequency / circumstances of in-vehicle game-play functionality referred to as ?Passenger play? In certain model year (my) 2017-2022 tesla model 3, s, x, and y vehicles. Distracted driving can result in an increased risk of a crash. Pe21-023 was prompted by the receipt of vehicle owners questionnaire (voq) 11439598 from the owner of a 2021 model 3 on november 6, 2021. Odi sent an information request (ir) letter to tesla on january 20, 2022 and received tesla?S response on march 4, 2022.On december 24, 2020, tesla introduced passenger play to vehicles equipped with the intel atom processor (receiving an aftersale software update) via its 2020 holiday release. Passenger play permitted occupants to play specific games selected by tesla for primarily turn-based play style and limited gameplay motion with the transmission in drive and the vehicle in motion. Under these conditions, a notification would display on the screen and the screen area devoted to the game would reduce from 100% to accommodate vehicle controls and driving task data readout. Specific changes varied among models. On december 21, 2022, tesla voluntarily disabled passenger play capability with firmware release 2021.44.25.1 in response to nhtsa?S request. Tesla reported a month later that a 97% completion rate was achieved though tesla?S over the air (ota) update. Odi opened pe 21-023 to evaluate the driver distraction potential of tesla passenger play while the vehicle is being driven including aspects of the feature, frequency, and use scenarios.Based on the analysis conducted, pe21-023 has been closed. The closing of this investigation does not constitute a finding by nhtsa that no safety-related defect exists. Furthermore, it does not foreclose the agency from taking further action, if warranted, or the potential for a future finding that a safety-related defect exists through additional information the agency may receive.See attached closing report for a detailed summary of the investigation findings.
  

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• Tesla "passenger play" investigation # PE21023

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• Autopilot & first responder scenes investigation # PE21020

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I previously reported unexpected acceleration on two occasions with this car. This follow up not is to inform nhtsa that tesla has not been willing to provide any information or investigation results more than 8 weeks after my report to them. They told me they couldn’t discuss it and i would be contacted within 5 weeks. When i inquire now they just say it’s still under investigation.

See description on file report nb:11423241

Automatic cruise control (autopilot) has twice failed to decrease speed when it should have. The vehicle will also brake at a moderate to high rate on the highway with zero warning or message, with no obstacle or vehicle on the road, creating a dangerous situation with following vehicles. Acc also requires the use of automatic wipers and automatic high beams, both of which activate at random times and thus encourage their disuse (e.G. Sunny clear day, or with obvious traffic in front of the vehicle, respectively). Automatic high beams turning on and flashing when they shouldn't is unsafe for other drivers. Finally, the use automatic wipers and high beams is not listed as a requirement for active safety features such as fcw and aeb to function. However, these two critical safety systems rely on the same camera array and systems with problematic functionality described above. It's hard to believe that these actual safety systems, listed as a feature of the vehicle, are able to function as required when the full array of sensors and logic, shared with autopilot, are unable to perform reliably.

While i was driving on the state way at about 50 to 55mph, the car suddenly sped up and the abs system kicked on and the brake pedal became tight and when i fully pressed the pedal to stop the car, the car would not move after that and it gave some random error messages. Called 911 since i was blocking the road and the informed tesla. They towed the vehicle to their workshop. The tow truck drive mentioned that the car would not even go in to tow mode.

At around 5:30pm on 5/16/2021 we were entering our garage when our tesla accelerated on its own into our garage extremely quickly and nearly brought the garage down.

-body parts on car a lot were off aligned, service dept won't help or answer calls - sentry mode drains battery (sales rep said it doesn't, since the camera storage isn't stored on the car) - rear passanger door panel is not on correct - there was green tape inside the car - the window trim was hanging off. - adam told me that he would be working with the 'remarketing team' to get me a better than normal trade in quote. Said he was working with a special team to get me a quote - and that the team should have offered me a long range vehicle and he apologized - called me with a regular trade in quote. He went to the tesla.Com website and submitted a trade in quote and was not working with a 'special remarketing team" - kevin called me and asked for adam and if i had received my trade in quote through the website, figured it out that it was me and not adam, hung up and blocked me. - called and wanted to take my car in for the issues - the advisor wouldn't give me his name and that he felt threatened because i asked for his name. - my wife goes down to tesla costa mesa to speak to kevin wong then speaks to brian and finds out jared is who accused me of threatening him. - julia called me after that interaction, the same day and gave me the 3 options - went back and said 'it was a miscommunication' -car ac stopped working when driving -car wouldn't start -rear small window shattered by itself when driving on freeway, causing us to swerve and almost hitting the side barrier.

-body parts on car a lot were off aligned, service dept won't help or answer calls - sentry mode drains battery (sales rep said it doesn't, since the camera storage isn't stored on the car) - rear passanger door panel is not on correct - there was green tape inside the car - the window trim was hanging off. - adam told me that he would be working with the 'remarketing team' to get me a better than normal trade in quote. Said he was working with a special team to get me a quote - and that the team should have offered me a long range vehicle and he apologized - called me with a regular trade in quote. He went to the tesla.Com website and submitted a trade in quote and was not working with a 'special remarketing team" - kevin called me and asked for adam and if i had received my trade in quote through the website, figured it out that it was me and not adam, hung up and blocked me. - called and wanted to take my car in for the issues - the advisor wouldn't give me his name and that he felt threatened because i asked for his name. - my wife goes down to tesla costa mesa to speak to kevin wong then speaks to brian and finds out jared is who accused me of threatening him. - julia called me after that interaction, the same day and gave me the 3 options - went back and said 'it was a miscommunication' -car ac stopped working when driving -car wouldn't start -rear small window shattered by itself when driving on freeway, causing us to swerve and almost hitting the side barrier.

On two separate occasions our model 3 experienced uninitiated acceleration. Both times we were able engage the breaks and prevent any issue, but it’s disconcerting. We reported to tesla on april 22nd and they said they would get back to us.

2021 tesla model 3. Consumer writes in regard to an issue with the right pillar camera. *ld the consumer stated the camera frequently displayed an "obstructed" error message, but there was no obstruction. *js