SB-10054
Service Bulletin Details
Public Details for: SB-10054
Buick/chevrolet/gmc: see document search button for owner letter. Fuel level sensor contact wear may be premature. *pe updated 10/5/11. *pe updated 12/5/11. *pe updated 12/6/11. *pe updated 9/30/13. *pe
Models from 2006
2006 BUICK RAINIER |
2006 CHEVROLET SSR |
2006 CHEVROLET TRAILBLAZER |
2006 CHEVROLET TRAILBLAZER EXT |
2006 GMC ENVOY |
2006 GMC ENVOY XL |
Models from 2005
2005 BUICK RAINIER |
2005 CHEVROLET SSR |
2005 CHEVROLET TRAILBLAZER |
2005 CHEVROLET TRAILBLAZER EXT 370 |
2005 GMC ENVOY |
2005 GMC ENVOY XL 370 |
2005 GMC ENVOY XUV |
CSC-10041526-2259 Page 6 July 2013 Bulletin No.: 10054E July 2013 Dear General Motors Customer: ***IMPORTANT CHANGE TO COVERAGE*** As the owner of a 2005 model year GMC Envoy XUV; a 2005-2006 model year Chevrolet SSR, TrailBlazer EXT or GMC Envoy XL; a 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer or GMC Envoy, part of our commitment to you as a member of the General Motors family is providing you with important information whenever a specific condition may affect your vehicle. This letter is intended to make you aware that in some of these vehicles, the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the Service Engine and Low Fuel lights to illuminate. Illumination of these lights is accompanied by a chime when the vehicle is started. If your vehicle is equipped with a Driver Information Center (DIC), you will also see the Fuel Level Low message displayed. As the fuel level in the tank drops, the lights, DIC message, and chimes may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the sensor continues to wear, the fuel gauge will stop working, always read empty, and the Service Engine and Low Fuel lights will illuminate continuously, again accompanied by a chime when the vehicle is started and a Low Fuel Message in the DIC (if so equipped). General Motors is providing you with additional protection for the condition described above. If this condition occurs on your vehicle within 10 years of the date your vehicle was originally placed in service or 120,000 miles, whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program. This is not a recall; please do not take your vehicle to your GM dealer as a result of this letter unless you believe your vehicle has the condition described above. If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a GM dealer. You may want to contact your dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. If your vehicle is not exhibiting the condition described above, please keep this letter with your other important glove box literature for future reference. Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed form and all required documents to GM Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the GM Reimbursement Department by July 31, 2014, unless state law specifies a longer reimbursement period. Page 7 July 2013 Bulletin No.: 10054E ***IMPORTANT NOTICE*** If you have owned this vehicle since August 2011, you may have previously received a letter from us regarding this special coverage program. That letter provided the same additional protection for the condition described above but also included a 50% customer co-pay provision. Effective immediately, the 50% customer co-pay provision of this program has been removed. This policy change is retroactive and you may be entitled to a refund. If you paid for a portion of the cost to have this repair performed by a GM dealer or received a partial reimbursement from a GM dealer for a previous repair, please contact that dealer to request a refund. The dealer has the records necessary to process your refund and will mail you a check within 30 days. If you received a partial reimbursement for a previous repair from a GM Customer Assistance Center, please call the appropriate Customer Assistance Center at the number listed below. They have the records necessary to process your refund and will mail you a check within 30 days. Please note that this refund opportunity is in effect through July 31, 2014. If you have any questions about this special coverage program, please contact your dealer or the GM Customer Assistance Center at the number listed below. Division Number Buick Chevrolet GMC Guam Puerto Rico – English Puerto Rico – Español Virgin Islands 1-800-521-7300 1-800-222-1020 1-800-462-8782 65-6267-1752 1-800-496-9992 1-800-496-9993 1-800-496-9994 Text Telephones (TTY) 1-800-832-8425 1-800-833-2438 1-888-889-2438 We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. We also want you to know that we will do our best, throughout your ownership experience, to ensure that your vehicle provides you many miles of enjoyable driving. Jim Moloney General Director, Customer and Relationship Services Enclosure 10054E CSC-10041526-7664 Page 5 August 2011 Bulletin No.: 10054 Dear General Motors Customer: As the owner of a 2005 model year GMC Envoy XUV; a 2005-2006 model year Chevrolet SSR, TrailBlazer EXT or GMC Envoy XL; a 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer or GMC Envoy, part of our commitment to you as a member of the General Motors family is providing you with important information whenever a specific condition may affect your vehicle. Please do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition described in the next paragraph. In some of these vehicles, the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the Service Engine and Low Fuel lights to illuminate. Illumination of these lights is accompanied by a chime when the vehicle is started. If your vehicle is equipped with a Driver Information Center (DIC), you will also see the Fuel Level Low message displayed. As the fuel level in the tank drops, the lights, DIC message, and chimes may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the sensor continues to wear, the fuel gauge will stop working, always read empty, and the Service Engine and Low Fuel lights will illuminate continuously, again accompanied by a chime when the vehicle is started and a Low Fuel Message in the DIC (if so equipped). Even though your vehicle may no longer be covered by its New Vehicle Limited Warranty and you may not be the vehicle’s original owner, we still want to help you correct this condition if it occurs on your vehicle. GM will pay fifty percent (50%) of the total cost for an authorized Buick, Chevrolet, or GMC dealer to repair your vehicle if it has the condition described above. Your dealer will perform the required repair according to the labor time and part cost established by GM for warranty repairs. As you may know, dealer labor rates vary significantly from one part of the country to another, so it's difficult to accurately determine your actual savings, but it will be at least 50% of what you would pay to have this repair done for a vehicle that is beyond the GM New Vehicle Limited Warranty period. If you agree to accept this offer, you will be responsible for the other half of the dealer’s repair bill. This offer to equally share the repair cost only applies if your vehicle is currently exhibiting this condition or exhibits the condition within a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date your vehicle was originally placed in service. This offer will significantly reduce costs you might incur if your vehicle has this condition and is beyond the terms of its new vehicle warranty. This offer is also applicable to customer reimbursement requests related to this condition. If you have previously paid to have your fuel level sensor replaced, GM will reimburse you fifty percent (50%) of any reasonable and customary repair cost. Additionally, if you used an extended warranty or after-market service contract to pay for your fuel level sensor to be replaced, GM will pay fifty percent (50%) of any reasonable and customary deductible cost. If either of these scenarios applies to your situation, please complete the enclosed reimbursement request form Page 6 August 2011 Bulletin No.: 10054 and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by September 30, 2012, unless state law specifies a longer reimbursement period. If you have any questions about this special coverage offer, please contact your local GM dealer or the GM Customer Assistance Center at the number listed below. Division Number Buick Chevrolet GMC Guam Puerto Rico – English Puerto Rico – Español Virgin Islands 1-800-521-7300 1-800-222-1020 1-800-462-8782 65-6267-1752 1-800-496-9992 1-800-496-9993 1-800-496-9994 Text Telephones (TTY) 1-800-832-8425 1-800-833-2438 1-888-889-2438 We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. We also want you to know that we will do our best, throughout your ownership experience, to ensure that your vehicle provides you many miles of enjoyable driving. Jim Moloney General Director, Customer and Relationship Services Enclosure 10054 CSC-10041526-4002 Bulletin No.: 10054B Date: August 2011 Service Bulletin SPECIAL COVERAGE SUBJECT: Special Coverage Adjustment - Fuel Level Sensor Contact Wear MODELS: 2005-2007 Buick Rainier 2005-2006 Chevrolet SSR, TrailBlazer EXT 2005-2007 Chevrolet TrailBlazer 2005 GMC Envoy XUV 2005-2006 GMC Envoy XL 2005-2007 GMC Envoy This bulletin is being revised to clarify reimbursement for customers with a service contract. Please discard all copies of bulletin 10054A, issued August 2011. CONDITION On some 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR, TrailBlazer EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles, the contacts on the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the malfunction indicator light (MIL) to illuminate. As the fuel level in the tank drops, the MIL may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the contacts continue to wear, the fuel gauge will stop working and the MIL will illuminate continuously. SPECIAL COVERAGE ADJUSTMENT This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Dealers are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated with reference to dealers' already approved warranty parts and labor rates. For vehicles covered by Vehicle Service Contracts, submit all claims through the service contract provider and reimburse the customer 50% of their deductible. Copyright 2011 General Motors. All Rights Reserved. Page 2 August 2011 Bulletin No.: 10054B VEHICLES INVOLVED Involved are certain 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR, TrailBlazer EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles. Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management system. PART INFORMATION Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Part Number 19178477 19177712 Description Sensor Kit, Fuel Lvl (Envoy, TrailBlazer, Rainier) Sensor Kit, Fuel Lvl (Envoy XL, Envoy XUV, SSR, TrailBlazer EXT) Quantity/Vehicle 1 1 SERVICE PROCEDURE 1. Verify that the fuel level sensor requires replacement. Refer to the appropriate diagnostic information in SI. If the fuel level sensor does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage. If the fuel level sensor requires replacement, refer to Fuel Level Sensor Replacement in SI. CUSTOMER REIMBURSEMENT - For US Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by September 30, 2012, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first. All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to 50% of reasonable repair costs for eligible repairs, or 50% of a customer paid deductible, if the repair was covered by a service contract. When a customer requests reimbursement, they must provide the following: A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect. The name and address of the person who paid for the repair. Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair. IMPORTANT: If a reimbursement request is denied, dealers MUST provide the customer with an explanation, in writing, as to why the request was denied. GM expects all reimbursement Page 3 August 2011 Bulletin No.: 10054B requests to be approved or denied within 30 days of receipt. If the denial was due to missing documents, the customer can resubmit when the missing documents are obtained, as long as it is still within the allowed reimbursement period. Claims for customer reimbursement on previously paid repairs are to be submitted as required by GWM. CUSTOMER REIMBURSEMENT - For Canada and Export Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by September 30, 2012. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometres, whichever occurs first. When a customer requests reimbursement, they must provide the following: - Proof of ownership at time of repair. Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair. All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to 50% of reasonable repair costs for eligible repairs, or 50% of a customer paid deductible, if the repair was covered by a service contract. COURTESY TRANSPORTATION – For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Page 4 August 2011 Bulletin No.: 10054B WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. Labor Code T5827* T5828** T5829 T5830 Description Diagnostic Time Only – No Repair Required Replace Fuel Level Sensor - All Vehicles Except Chevrolet SSR - Chevrolet SSR Add: Diagnostic Time Add: Off Road Skid Plate (N/A for SSR) Customer Reimbursement Approved Customer Reimbursement Denied - For US dealers only Labor Time 0.1-0.3 1.7 2.2 0.1-0.3 0.2 0.2 0.1 Net Item N/A N/A *** N/A * The 50% adjustment does not apply to this labor code. Do not charge the customer. ** When submitting a transaction: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine 50% of the total cost. 3. Enter the amount determined in Step 2 in the Customer Participation Amount field. *** The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer (50% of the total repair cost, or 50% of a customer paid deductible, if the repair was covered by a service contract). CUSTOMER NOTIFICATION General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly). GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 5 August 2011 Bulletin No.: 10054B Dear General Motors Customer: As the owner of a 2005 model year GMC Envoy XUV; a 2005-2006 model year Chevrolet SSR, TrailBlazer EXT or GMC Envoy XL; a 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer or GMC Envoy, part of our commitment to you as a member of the General Motors family is providing you with important information whenever a specific condition may affect your vehicle. Please do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition described in the next paragraph. In some of these vehicles, the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the Service Engine and Low Fuel lights to illuminate. Illumination of these lights is accompanied by a chime when the vehicle is started. If your vehicle is equipped with a Driver Information Center (DIC), you will also see the Fuel Level Low message displayed. As the fuel level in the tank drops, the lights, DIC message, and chimes may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the sensor continues to wear, the fuel gauge will stop working, always read empty, and the Service Engine and Low Fuel lights will illuminate continuously, again accompanied by a chime when the vehicle is started and a Low Fuel Message in the DIC (if so equipped). Even though your vehicle may no longer be covered by its New Vehicle Limited W arranty and you may not be the vehicle’s original owner, we still want to help you correct this condition if it occurs on your vehicle. GM will pay fifty percent (50%) of the total cost for an authorized Buick, Chevrolet, or GMC dealer to repair your vehicle if it has the condition described above. Your dealer will perform the required repair according to the labor time and part cost established by GM for warranty repairs. As you may know, dealer labor rates vary significantly from one part of the country to another, so it's difficult to accurately determine your actual savings, but it will be at least 50% of what you would pay to have this repair done for a vehicle that is beyond the GM New Vehicle Limited Warranty period. If you agree to accept this offer, you will be responsible for the other half of the dealer’s repair bill. This offer to equally share the repair cost only applies if your vehicle is currently exhibiting this condition or exhibits the condition within a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date your vehicle was originally placed in service. This offer will significantly reduce costs you might incur if your vehicle has this condition and is beyond the terms of its new vehicle warranty. This offer is also applicable to customer reimbursement requests related to this condition. If you have previously paid to have your fuel level sensor replaced, GM will reimburse you fifty percent (50%) of any reasonable and customary repair cost. Additionally, if you used an extended warranty or after-market service contract to pay for your fuel level sensor to be replaced, GM will pay fifty percent (50%) of any reasonable and customary deductible cost. If either of these scenarios applies to your situation, please complete the enclosed reimbursement request form and present it to your dealer with all required documents. W orking with your dealer will expedite Page 6 August 2011 Bulletin No.: 10054B your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by September 30, 2012, unless state law specifies a longer reimbursement period. If you have any questions about this special coverage offer, please contact your local GM dealer or the GM Customer Assistance Center at the number listed below. Division Number Buick Chevrolet GMC Guam Puerto Rico – English Puerto Rico – Español Virgin Islands 1-800-521-7300 1-800-222-1020 1-800-462-8782 65-6267-1752 1-800-496-9992 1-800-496-9993 1-800-496-9994 Text Telephones (TTY) 1-800-832-8425 1-800-833-2438 1-888-889-2438 We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. We also want you to know that we will do our best, throughout your ownership experience, to ensure that your vehicle provides you many miles of enjoyable driving. Jim Moloney General Director, Customer and Relationship Services Enclosure 10054 CSC-10041526-3953 Page 6 September 2011 Bulletin No.: 10054D Dear General Motors Customer: As the owner of a 2005 model year GMC Envoy XUV; a 2005-2006 model year Chevrolet SSR, TrailBlazer EXT or GMC Envoy XL; a 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer or GMC Envoy, part of our commitment to you as a member of the General Motors family is providing you with important information whenever a specific condition may affect your vehicle. Please do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition described in the next paragraph. In some of these vehicles, the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the Service Engine and Low Fuel lights to illuminate. Illumination of these lights is accompanied by a chime when the vehicle is started. If your vehicle is equipped with a Driver Information Center (DIC), you will also see the Fuel Level Low message displayed. As the fuel level in the tank drops, the lights, DIC message, and chimes may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the sensor continues to wear, the fuel gauge will stop working, always read empty, and the Service Engine and Low Fuel lights will illuminate continuously, again accompanied by a chime when the vehicle is started and a Low Fuel Message in the DIC (if so equipped). Even though your vehicle may no longer be covered by its New Vehicle Limited W arranty and you may not be the vehicle’s original owner, we still want to help you correct this condition if it occurs on your vehicle. GM will pay fifty percent (50%) of the total cost for an authorized Buick, Chevrolet, or GMC dealer to repair your vehicle if it has the condition described above. Your dealer will perform the required repair according to the labor time and part cost established by GM for warranty repairs. As you may know, dealer labor rates vary significantly from one part of the country to another, so it's difficult to accurately determine your actual savings, but it will be at least 50% of what you would pay to have this repair done for a vehicle that is beyond the GM New Vehicle Limited Warranty period. If you agree to accept this offer, you will be responsible for the other half of the dealer’s repair bill. This offer to equally share the repair cost only applies if your vehicle is currently exhibiting this condition or exhibits the condition within a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date your vehicle was originally placed in service. This offer will significantly reduce costs you might incur if your vehicle has this condition and is beyond the terms of its new vehicle warranty. This offer is also applicable to customer reimbursement requests related to this condition. If you have previously paid to have your fuel level sensor replaced, GM will reimburse you fifty percent (50%) of any reasonable and customary repair cost. Additionally, if you used an extended warranty or after-market service contract to pay for your fuel level sensor to be replaced, GM will pay fifty percent (50%) of any reasonable and customary deductible cost. If either of these scenarios applies to your situation, please complete the enclosed reimbursement request form and present it to your dealer with all required documents. W orking with your dealer will expedite Page 7 September 2011 Bulletin No.: 10054D your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by September 30, 2012, unless state law specifies a longer reimbursement period. If you have any questions about this special coverage offer, please contact your local GM dealer or the GM Customer Assistance Center at the number listed below. Division Number Buick Chevrolet GMC Guam Puerto Rico – English Puerto Rico – Español Virgin Islands 1-800-521-7300 1-800-222-1020 1-800-462-8782 65-6267-1752 1-800-496-9992 1-800-496-9993 1-800-496-9994 Text Telephones (TTY) 1-800-832-8425 1-800-833-2438 1-888-889-2438 We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. We also want you to know that we will do our best, throughout your ownership experience, to ensure that your vehicle provides you many miles of enjoyable driving. Jim Moloney General Director, Customer and Relationship Services Enclosure 10054 SB-10041526-3360 Bulletin No.: 10054D Date: September 2011 Service Bulletin SPECIAL COVERAGE SUBJECT: Special Coverage Adjustment - Fuel Level Sensor Contact Wear MODELS: 2005-2007 Buick Rainier 2005-2006 Chevrolet SSR, TrailBlazer EXT 2005-2007 Chevrolet TrailBlazer 2005 GMC Envoy XUV 2005-2006 GMC Envoy XL 2005-2007 GMC Envoy The following statement has been added to the service procedure, "Note: Before installing new fuel level sensor parts, ensure that the blue wires on the fuel sensor board are seated in the connector." Please discard all copies of bulletin 10054C, issued September 2011. CONDITION On some 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR, TrailBlazer EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles, the contacts on the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the malfunction indicator light (MIL) to illuminate. As the fuel level in the tank drops, the MIL may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the contacts continue to wear, the fuel gauge will stop working and the MIL will illuminate continuously. SPECIAL COVERAGE ADJUSTMENT This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Dealers are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated with reference to dealers' already approved warranty parts and labor rates. Copyright 2011 General Motors. All Rights Reserved. Page 2 September 2011 Bulletin No.: 10054D For vehicles covered by Vehicle Service Contracts: If the repair order is dated prior to August 10, 2011, the claim is to be submitted to the service contract provider. The customer should be reimbursed for 50% of the paid deductible. If the repair order is dated on or after August 10, 2011, the customer is responsible for 50% of their deductible. The balance of the claim will be shared equally between GM and the service contract provider. See the W arranty Transaction Information section for additional details. VEHICLES INVOLVED Involved are certain 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR, TrailBlazer EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles. Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management system. PART INFORMATION Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Part Number 19178477 19177712 Description Sensor Kit, Fuel Lvl (Envoy, TrailBlazer, Rainier) Sensor Kit, Fuel Lvl (Envoy XL, Envoy XUV, SSR, TrailBlazer EXT) Quantity/Vehicle 1 1 SERVICE PROCEDURE Note: Before installing new fuel level sensor parts, ensure that the blue wires on the fuel sensor board are seated in the connector. 1. Verify that the fuel level sensor requires replacement. Refer to the appropriate diagnostic information in SI. If the fuel level sensor does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage. If the fuel level sensor requires replacement, refer to Fuel Level Sensor Replacement in SI. CUSTOMER REIMBURSEMENT - For US Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by September 30, 2012, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first. All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to 50% of reasonable repair costs for eligible repairs, or 50% of a customer paid deductible, if the repair was covered by a service contract. Page 3 September 2011 Bulletin No.: 10054D When a customer requests reimbursement, they must provide the following: A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect. The name and address of the person who paid for the repair. Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair. IMPORTANT: If a reimbursement request is denied, dealers MUST provide the customer with an explanation, in writing, as to why the request was denied. GM expects all reimbursement requests to be approved or denied within 30 days of receipt. If the denial was due to missing documents, the customer can resubmit when the missing documents are obtained, as long as it is still within the allowed reimbursement period. Claims for customer reimbursement on previously paid repairs are to be submitted as required by GWM. CUSTOMER REIMBURSEMENT - For Canada and Export Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by September 30, 2012. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometres, whichever occurs first. When a customer requests reimbursement, they must provide the following: - Proof of ownership at time of repair. Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair. All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to 50% of reasonable repair costs for eligible repairs, or 50% of a customer paid deductible, if the repair was covered by a service contract. COURTESY TRANSPORTATION – For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Page 4 September 2011 Bulletin No.: 10054D WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. Labor Code T5827* T5828** T5829 T5830 Description Diagnostic Time Only – No Repair Required Replace Fuel Level Sensor - All Vehicles Except Chevrolet SSR - Chevrolet SSR Add: Diagnostic Time Add: Off Road Skid Plate (N/A for SSR) Customer Reimbursement Approved Customer Reimbursement Denied - For US dealers only Labor Time 0.1-0.3 1.7 2.2 0.1-0.3 0.2 0.2 0.1 * The 50% adjustment does not apply to this labor code. Do not charge the customer. ** Follow the appropriate steps below to submit a transaction. Net Item N/A N/A *** N/A When submitting a transaction for vehicles WITHOUT a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine 50% of the total cost. 3. Enter the amount determined in Step 2 in the Customer Participation Amount field. When submitting a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer Participation Amount field by following the example below. Note: $250.00 total repair cost and $100 customer deductible is used for the example below. Please apply actual costs and applicable deductible when submitting warranty transaction. $250.00 - $50.00 $200.00 ÷2 $100.00 total repair cost (parts & labor) 50% of customer deductible ($100.00 used in this example) balance owed dealer GM responsible for 50%; service contract provider responsible for 50% submit this amount to service contract provider (questions about submission should be directed to the service contract provider) $100.00 amount submitted to service contract provider + $50.00 amount from customer pay $150.00 enter this amount in Customer Participation Amount field $250.00 total repair cost submitted to GM - $150.00 amount entered in Customer Participation Amount field $100.00 GM to pay this amount Summary of example above: Dealer will receive $50.00 from the customer; $100.00 dollars from GM; $100.00 from the service contract provider. Page 5 September 2011 Bulletin No.: 10054D *** The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer (50% of the total repair cost, or 50% of a customer paid deductible, if the repair was covered by a service contract). CUSTOMER NOTIFICATION General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly). GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 6 September 2011 Bulletin No.: 10054D Dear General Motors Customer: As the owner of a 2005 model year GMC Envoy XUV; a 2005-2006 model year Chevrolet SSR, TrailBlazer EXT or GMC Envoy XL; a 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer or GMC Envoy, part of our commitment to you as a member of the General Motors family is providing you with important information whenever a specific condition may affect your vehicle. Please do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition described in the next paragraph. In some of these vehicles, the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the Service Engine and Low Fuel lights to illuminate. Illumination of these lights is accompanied by a chime when the vehicle is started. If your vehicle is equipped with a Driver Information Center (DIC), you will also see the Fuel Level Low message displayed. As the fuel level in the tank drops, the lights, DIC message, and chimes may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the sensor continues to wear, the fuel gauge will stop working, always read empty, and the Service Engine and Low Fuel lights will illuminate continuously, again accompanied by a chime when the vehicle is started and a Low Fuel Message in the DIC (if so equipped). Even though your vehicle may no longer be covered by its New Vehicle Limited W arranty and you may not be the vehicle’s original owner, we still want to help you correct this condition if it occurs on your vehicle. GM will pay fifty percent (50%) of the total cost for an authorized Buick, Chevrolet, or GMC dealer to repair your vehicle if it has the condition described above. Your dealer will perform the required repair according to the labor time and part cost established by GM for warranty repairs. As you may know, dealer labor rates vary significantly from one part of the country to another, so it's difficult to accurately determine your actual savings, but it will be at least 50% of what you would pay to have this repair done for a vehicle that is beyond the GM New Vehicle Limited Warranty period. If you agree to accept this offer, you will be responsible for the other half of the dealer’s repair bill. This offer to equally share the repair cost only applies if your vehicle is currently exhibiting this condition or exhibits the condition within a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date your vehicle was originally placed in service. This offer will significantly reduce costs you might incur if your vehicle has this condition and is beyond the terms of its new vehicle warranty. This offer is also applicable to customer reimbursement requests related to this condition. If you have previously paid to have your fuel level sensor replaced, GM will reimburse you fifty percent (50%) of any reasonable and customary repair cost. Additionally, if you used an extended warranty or after-market service contract to pay for your fuel level sensor to be replaced, GM will pay fifty percent (50%) of any reasonable and customary deductible cost. If either of these scenarios applies to your situation, please complete the enclosed reimbursement request form and present it to your dealer with all required documents. W orking with your dealer will expedite Page 7 September 2011 Bulletin No.: 10054D your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by September 30, 2012, unless state law specifies a longer reimbursement period. If you have any questions about this special coverage offer, please contact your local GM dealer or the GM Customer Assistance Center at the number listed below. Division Number Buick Chevrolet GMC Guam Puerto Rico – English Puerto Rico – Español Virgin Islands 1-800-521-7300 1-800-222-1020 1-800-462-8782 65-6267-1752 1-800-496-9992 1-800-496-9993 1-800-496-9994 Text Telephones (TTY) 1-800-832-8425 1-800-833-2438 1-888-889-2438 We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. We also want you to know that we will do our best, throughout your ownership experience, to ensure that your vehicle provides you many miles of enjoyable driving. Jim Moloney General Director, Customer and Relationship Services Enclosure 10054 SB-10041526-4278 Bulletin No.: 10054D Date: September 2011 Service Bulletin SPECIAL COVERAGE SUBJECT: Special Coverage Adjustment - Fuel Level Sensor Contact Wear MODELS: 2005-2007 Buick Rainier 2005-2006 Chevrolet SSR, TrailBlazer EXT 2005-2007 Chevrolet TrailBlazer 2005 GMC Envoy XUV 2005-2006 GMC Envoy XL 2005-2007 GMC Envoy The following statement has been added to the service procedure, "Note: Before installing new fuel level sensor parts, ensure that the blue wires on the fuel sensor board are seated in the connector." Please discard all copies of bulletin 10054C, issued September 2011. CONDITION On some 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR, TrailBlazer EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles, the contacts on the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the malfunction indicator light (MIL) to illuminate. As the fuel level in the tank drops, the MIL may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the contacts continue to wear, the fuel gauge will stop working and the MIL will illuminate continuously. SPECIAL COVERAGE ADJUSTMENT This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Dealers are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated with reference to dealers' already approved warranty parts and labor rates. Copyright 2011 General Motors. All Rights Reserved. Page 2 September 2011 Bulletin No.: 10054D For vehicles covered by Vehicle Service Contracts: If the repair order is dated prior to August 10, 2011, the claim is to be submitted to the service contract provider. The customer should be reimbursed for 50% of the paid deductible. If the repair order is dated on or after August 10, 2011, the customer is responsible for 50% of their deductible. The balance of the claim will be shared equally between GM and the service contract provider. See the W arranty Transaction Information section for additional details. VEHICLES INVOLVED Involved are certain 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR, TrailBlazer EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles. Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management system. PART INFORMATION Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Part Number 19178477 19177712 Description Sensor Kit, Fuel Lvl (Envoy, TrailBlazer, Rainier) Sensor Kit, Fuel Lvl (Envoy XL, Envoy XUV, SSR, TrailBlazer EXT) Quantity/Vehicle 1 1 SERVICE PROCEDURE Note: Before installing new fuel level sensor parts, ensure that the blue wires on the fuel sensor board are seated in the connector. 1. Verify that the fuel level sensor requires replacement. Refer to the appropriate diagnostic information in SI. If the fuel level sensor does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage. If the fuel level sensor requires replacement, refer to Fuel Level Sensor Replacement in SI. CUSTOMER REIMBURSEMENT - For US Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by September 30, 2012, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first. All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to 50% of reasonable repair costs for eligible repairs, or 50% of a customer paid deductible, if the repair was covered by a service contract. Page 3 September 2011 Bulletin No.: 10054D When a customer requests reimbursement, they must provide the following: A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect. The name and address of the person who paid for the repair. Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair. IMPORTANT: If a reimbursement request is denied, dealers MUST provide the customer with an explanation, in writing, as to why the request was denied. GM expects all reimbursement requests to be approved or denied within 30 days of receipt. If the denial was due to missing documents, the customer can resubmit when the missing documents are obtained, as long as it is still within the allowed reimbursement period. Claims for customer reimbursement on previously paid repairs are to be submitted as required by GWM. CUSTOMER REIMBURSEMENT - For Canada and Export Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by September 30, 2012. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometres, whichever occurs first. When a customer requests reimbursement, they must provide the following: - Proof of ownership at time of repair. Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair. All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to 50% of reasonable repair costs for eligible repairs, or 50% of a customer paid deductible, if the repair was covered by a service contract. COURTESY TRANSPORTATION – For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Page 4 September 2011 Bulletin No.: 10054D WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. Labor Code T5827* T5828** T5829 T5830 Description Diagnostic Time Only – No Repair Required Replace Fuel Level Sensor - All Vehicles Except Chevrolet SSR - Chevrolet SSR Add: Diagnostic Time Add: Off Road Skid Plate (N/A for SSR) Customer Reimbursement Approved Customer Reimbursement Denied - For US dealers only Labor Time 0.1-0.3 1.7 2.2 0.1-0.3 0.2 0.2 0.1 * The 50% adjustment does not apply to this labor code. Do not charge the customer. ** Follow the appropriate steps below to submit a transaction. Net Item N/A N/A *** N/A When submitting a transaction for vehicles WITHOUT a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine 50% of the total cost. 3. Enter the amount determined in Step 2 in the Customer Participation Amount field. When submitting a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer Participation Amount field by following the example below. Note: $250.00 total repair cost and $100 customer deductible is used for the example below. Please apply actual costs and applicable deductible when submitting warranty transaction. $250.00 - $50.00 $200.00 ÷2 $100.00 total repair cost (parts & labor) 50% of customer deductible ($100.00 used in this example) balance owed dealer GM responsible for 50%; service contract provider responsible for 50% submit this amount to service contract provider (questions about submission should be directed to the service contract provider) $100.00 amount submitted to service contract provider + $50.00 amount from customer pay $150.00 enter this amount in Customer Participation Amount field $250.00 total repair cost submitted to GM - $150.00 amount entered in Customer Participation Amount field $100.00 GM to pay this amount Summary of example above: Dealer will receive $50.00 from the customer; $100.00 dollars from GM; $100.00 from the service contract provider. Page 5 September 2011 Bulletin No.: 10054D *** The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer (50% of the total repair cost, or 50% of a customer paid deductible, if the repair was covered by a service contract). CUSTOMER NOTIFICATION General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly). GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 6 September 2011 Bulletin No.: 10054D Dear General Motors Customer: As the owner of a 2005 model year GMC Envoy XUV; a 2005-2006 model year Chevrolet SSR, TrailBlazer EXT or GMC Envoy XL; a 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer or GMC Envoy, part of our commitment to you as a member of the General Motors family is providing you with important information whenever a specific condition may affect your vehicle. Please do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition described in the next paragraph. In some of these vehicles, the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the Service Engine and Low Fuel lights to illuminate. Illumination of these lights is accompanied by a chime when the vehicle is started. If your vehicle is equipped with a Driver Information Center (DIC), you will also see the Fuel Level Low message displayed. As the fuel level in the tank drops, the lights, DIC message, and chimes may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the sensor continues to wear, the fuel gauge will stop working, always read empty, and the Service Engine and Low Fuel lights will illuminate continuously, again accompanied by a chime when the vehicle is started and a Low Fuel Message in the DIC (if so equipped). Even though your vehicle may no longer be covered by its New Vehicle Limited W arranty and you may not be the vehicle’s original owner, we still want to help you correct this condition if it occurs on your vehicle. GM will pay fifty percent (50%) of the total cost for an authorized Buick, Chevrolet, or GMC dealer to repair your vehicle if it has the condition described above. Your dealer will perform the required repair according to the labor time and part cost established by GM for warranty repairs. As you may know, dealer labor rates vary significantly from one part of the country to another, so it's difficult to accurately determine your actual savings, but it will be at least 50% of what you would pay to have this repair done for a vehicle that is beyond the GM New Vehicle Limited Warranty period. If you agree to accept this offer, you will be responsible for the other half of the dealer’s repair bill. This offer to equally share the repair cost only applies if your vehicle is currently exhibiting this condition or exhibits the condition within a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date your vehicle was originally placed in service. This offer will significantly reduce costs you might incur if your vehicle has this condition and is beyond the terms of its new vehicle warranty. This offer is also applicable to customer reimbursement requests related to this condition. If you have previously paid to have your fuel level sensor replaced, GM will reimburse you fifty percent (50%) of any reasonable and customary repair cost. Additionally, if you used an extended warranty or after-market service contract to pay for your fuel level sensor to be replaced, GM will pay fifty percent (50%) of any reasonable and customary deductible cost. If either of these scenarios applies to your situation, please complete the enclosed reimbursement request form and present it to your dealer with all required documents. W orking with your dealer will expedite Page 7 September 2011 Bulletin No.: 10054D your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by September 30, 2012, unless state law specifies a longer reimbursement period. If you have any questions about this special coverage offer, please contact your local GM dealer or the GM Customer Assistance Center at the number listed below. Division Number Buick Chevrolet GMC Guam Puerto Rico – English Puerto Rico – Español Virgin Islands 1-800-521-7300 1-800-222-1020 1-800-462-8782 65-6267-1752 1-800-496-9992 1-800-496-9993 1-800-496-9994 Text Telephones (TTY) 1-800-832-8425 1-800-833-2438 1-888-889-2438 We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. We also want you to know that we will do our best, throughout your ownership experience, to ensure that your vehicle provides you many miles of enjoyable driving. Jim Moloney General Director, Customer and Relationship Services Enclosure 10054 SB-10041526-4519 Bulletin No.: 10054 Date: August 2011 Service Bulletin SPECIAL COVERAGE SUBJECT: Special Coverage Adjustment - Fuel Level Sensor Contact Wear MODELS: 2005-2007 Buick Rainier 2005-2006 Chevrolet SSR, TrailBlazer EXT 2005-2007 Chevrolet TrailBlazer 2005 GMC Envoy XUV 2005-2006 GMC Envoy XL 2005-2007 GMC Envoy CONDITION On some 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR, TrailBlazer EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles, the contacts on the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the malfunction indicator light (MIL) to illuminate. As the fuel level in the tank drops, the MIL may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the contacts continue to wear, the fuel gauge will stop working and the MIL will illuminate continuously. SPECIAL COVERAGE ADJUSTMENT This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Dealers are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated with reference to dealers' already approved warranty parts and labor rates. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after August 10, 2011, are covered by at 50% by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to August 10, 2011, must be submitted to the Service Contract provider. Copyright 2011 General Motors. All Rights Reserved. Page 2 August 2011 Bulletin No.: 10054 VEHICLES INVOLVED Involved are certain 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR, TrailBlazer EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles. Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management system. PART INFORMATION Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Part Number 19178477 19177712 Description Sensor Kit, Fuel Lvl (Envoy, TrailBlazer, Rainier) Sensor Kit, Fuel Lvl (Envoy XL, Envoy XUV, SSR, TrailBlazer EXT) Quantity/Vehicle 1 1 SERVICE PROCEDURE 1. Verify that the fuel level sensor requires replacement. Refer to the appropriate diagnostic information in SI. If the fuel level sensor does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage. If the fuel level sensor requires replacement, refer to Fuel Level Sensor Replacement in SI. CUSTOMER REIMBURSEMENT - For US Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by September 30, 2012, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first. All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to 50% of reasonable repair costs for eligible repairs. When a customer requests reimbursement, they must provide the following: A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect. The name and address of the person who paid for the repair. Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair. IMPORTANT: If a reimbursement request is denied, dealers MUST provide the customer with an explanation, in writing, as to why the request was denied. GM expects all reimbursement Page 3 August 2011 Bulletin No.: 10054 requests to be approved or denied within 30 days of receipt. If the denial was due to missing documents, the customer can resubmit when the missing documents are obtained, as long as it is still within the allowed reimbursement period. Claims for customer reimbursement on previously paid repairs are to be submitted as required by GWM. CUSTOMER REIMBURSEMENT - For Canada and Export Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by September 30, 2012. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometres, whichever occurs first. When a customer requests reimbursement, they must provide the following: - Proof of ownership at time of repair. Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair. All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to 50% of reasonable repair costs for eligible repairs. COURTESY TRANSPORTATION – For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. Labor Code T5827 T5828 T5829 T5830 Description Diagnostic Time Only – No Repair Required Replace Fuel Level Sensor - All Vehicles Except Chevrolet SSR - Chevrolet SSR Add: Diagnostic Time Add: Off Road Skid Plate (N/A for SSR) Customer Reimbursement Approved Customer Reimbursement Denied - For US dealers only Labor Time Net Item 0.1-0.3 N/A N/A 1.7 2.2 0.1-0.3 0.2 0.2 0.1 * N/A * The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer. Page 4 August 2011 Bulletin No.: 10054 CUSTOMER NOTIFICATION General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly). GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 5 August 2011 Bulletin No.: 10054 Dear General Motors Customer: As the owner of a 2005 model year GMC Envoy XUV; a 2005-2006 model year Chevrolet SSR, TrailBlazer EXT or GMC Envoy XL; a 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer or GMC Envoy, part of our commitment to you as a member of the General Motors family is providing you with important information whenever a specific condition may affect your vehicle. Please do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition described in the next paragraph. In some of these vehicles, the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the Service Engine and Low Fuel lights to illuminate. Illumination of these lights is accompanied by a chime when the vehicle is started. If your vehicle is equipped with a Driver Information Center (DIC), you will also see the Fuel Level Low message displayed. As the fuel level in the tank drops, the lights, DIC message, and chimes may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the sensor continues to wear, the fuel gauge will stop working, always read empty, and the Service Engine and Low Fuel lights will illuminate continuously, again accompanied by a chime when the vehicle is started and a Low Fuel Message in the DIC (if so equipped). Even though your vehicle may no longer be covered by its New Vehicle Limited Warranty and you may not be the vehicle’s original owner, we still want to help you correct this condition if it occurs on your vehicle. GM will pay fifty percent (50%) of the total cost for an authorized Buick, Chevrolet, or GMC dealer to repair your vehicle if it has the condition described above. Your dealer will perform the required repair according to the labor time and part cost established by GM for warranty repairs. As you may know, dealer labor rates vary significantly from one part of the country to another, so it's difficult to accurately determine your actual savings, but it will be at least 50% of what you would pay to have this repair done for a vehicle that is beyond the GM New Vehicle Limited Warranty period. If you agree to accept this offer, you will be responsible for the other half of the dealer’s repair bill. This offer to equally share the repair cost only applies if your vehicle is currently exhibiting this condition or exhibits the condition within a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date your vehicle was originally placed in service. This offer will significantly reduce costs you might incur if your vehicle has this condition and is beyond the terms of its new vehicle warranty. This offer is also applicable to customer reimbursement requests related to this condition. If you have previously paid to have your fuel level sensor replaced, GM will reimburse you fifty percent (50%) of any reasonable and customary repair cost. Additionally, if you used an extended warranty or after-market service contract to pay for your fuel level sensor to be replaced, GM will pay fifty percent (50%) of any reasonable and customary deductible cost. If either of these scenarios applies to your situation, please complete the enclosed reimbursement request form Page 6 August 2011 Bulletin No.: 10054 and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by September 30, 2012, unless state law specifies a longer reimbursement period. If you have any questions about this special coverage offer, please contact your local GM dealer or the GM Customer Assistance Center at the number listed below. Division Number Buick Chevrolet GMC Guam Puerto Rico – English Puerto Rico – Español Virgin Islands 1-800-521-7300 1-800-222-1020 1-800-462-8782 65-6267-1752 1-800-496-9992 1-800-496-9993 1-800-496-9994 Text Telephones (TTY) 1-800-832-8425 1-800-833-2438 1-888-889-2438 We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. We also want you to know that we will do our best, throughout your ownership experience, to ensure that your vehicle provides you many miles of enjoyable driving. Jim Moloney General Director, Customer and Relationship Services Enclosure 10054 SB-10041526-9112 Bulletin No.: 10054B Date: August 2011 Service Bulletin SPECIAL COVERAGE SUBJECT: Special Coverage Adjustment - Fuel Level Sensor Contact Wear MODELS: 2005-2007 Buick Rainier 2005-2006 Chevrolet SSR, TrailBlazer EXT 2005-2007 Chevrolet TrailBlazer 2005 GMC Envoy XUV 2005-2006 GMC Envoy XL 2005-2007 GMC Envoy This bulletin is being revised to clarify reimbursement for customers with a service contract. Please discard all copies of bulletin 10054A, issued August 2011. CONDITION On some 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR, TrailBlazer EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles, the contacts on the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the malfunction indicator light (MIL) to illuminate. As the fuel level in the tank drops, the MIL may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the contacts continue to wear, the fuel gauge will stop working and the MIL will illuminate continuously. SPECIAL COVERAGE ADJUSTMENT This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Dealers are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated with reference to dealers' already approved warranty parts and labor rates. For vehicles covered by Vehicle Service Contracts, submit all claims through the service contract provider and reimburse the customer 50% of their deductible. Copyright 2011 General Motors. All Rights Reserved. Page 2 August 2011 Bulletin No.: 10054B VEHICLES INVOLVED Involved are certain 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR, TrailBlazer EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles. Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management system. PART INFORMATION Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Part Number 19178477 19177712 Description Sensor Kit, Fuel Lvl (Envoy, TrailBlazer, Rainier) Sensor Kit, Fuel Lvl (Envoy XL, Envoy XUV, SSR, TrailBlazer EXT) Quantity/Vehicle 1 1 SERVICE PROCEDURE 1. Verify that the fuel level sensor requires replacement. Refer to the appropriate diagnostic information in SI. If the fuel level sensor does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage. If the fuel level sensor requires replacement, refer to Fuel Level Sensor Replacement in SI. CUSTOMER REIMBURSEMENT - For US Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by September 30, 2012, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first. All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to 50% of reasonable repair costs for eligible repairs, or 50% of a customer paid deductible, if the repair was covered by a service contract. When a customer requests reimbursement, they must provide the following: A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect. The name and address of the person who paid for the repair. Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair. IMPORTANT: If a reimbursement request is denied, dealers MUST provide the customer with an explanation, in writing, as to why the request was denied. GM expects all reimbursement Page 3 August 2011 Bulletin No.: 10054B requests to be approved or denied within 30 days of receipt. If the denial was due to missing documents, the customer can resubmit when the missing documents are obtained, as long as it is still within the allowed reimbursement period. Claims for customer reimbursement on previously paid repairs are to be submitted as required by GWM. CUSTOMER REIMBURSEMENT - For Canada and Export Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by September 30, 2012. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometres, whichever occurs first. When a customer requests reimbursement, they must provide the following: - Proof of ownership at time of repair. Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair. All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to 50% of reasonable repair costs for eligible repairs, or 50% of a customer paid deductible, if the repair was covered by a service contract. COURTESY TRANSPORTATION – For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Page 4 August 2011 Bulletin No.: 10054B WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. Labor Code T5827* T5828** T5829 T5830 Description Diagnostic Time Only – No Repair Required Replace Fuel Level Sensor - All Vehicles Except Chevrolet SSR - Chevrolet SSR Add: Diagnostic Time Add: Off Road Skid Plate (N/A for SSR) Customer Reimbursement Approved Customer Reimbursement Denied - For US dealers only Labor Time 0.1-0.3 1.7 2.2 0.1-0.3 0.2 0.2 0.1 Net Item N/A N/A *** N/A * The 50% adjustment does not apply to this labor code. Do not charge the customer. ** When submitting a transaction: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine 50% of the total cost. 3. Enter the amount determined in Step 2 in the Customer Participation Amount field. *** The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer (50% of the total repair cost, or 50% of a customer paid deductible, if the repair was covered by a service contract). CUSTOMER NOTIFICATION General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly). GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 5 August 2011 Bulletin No.: 10054B Dear General Motors Customer: As the owner of a 2005 model year GMC Envoy XUV; a 2005-2006 model year Chevrolet SSR, TrailBlazer EXT or GMC Envoy XL; a 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer or GMC Envoy, part of our commitment to you as a member of the General Motors family is providing you with important information whenever a specific condition may affect your vehicle. Please do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition described in the next paragraph. In some of these vehicles, the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the Service Engine and Low Fuel lights to illuminate. Illumination of these lights is accompanied by a chime when the vehicle is started. If your vehicle is equipped with a Driver Information Center (DIC), you will also see the Fuel Level Low message displayed. As the fuel level in the tank drops, the lights, DIC message, and chimes may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the sensor continues to wear, the fuel gauge will stop working, always read empty, and the Service Engine and Low Fuel lights will illuminate continuously, again accompanied by a chime when the vehicle is started and a Low Fuel Message in the DIC (if so equipped). Even though your vehicle may no longer be covered by its New Vehicle Limited W arranty and you may not be the vehicle’s original owner, we still want to help you correct this condition if it occurs on your vehicle. GM will pay fifty percent (50%) of the total cost for an authorized Buick, Chevrolet, or GMC dealer to repair your vehicle if it has the condition described above. Your dealer will perform the required repair according to the labor time and part cost established by GM for warranty repairs. As you may know, dealer labor rates vary significantly from one part of the country to another, so it's difficult to accurately determine your actual savings, but it will be at least 50% of what you would pay to have this repair done for a vehicle that is beyond the GM New Vehicle Limited Warranty period. If you agree to accept this offer, you will be responsible for the other half of the dealer’s repair bill. This offer to equally share the repair cost only applies if your vehicle is currently exhibiting this condition or exhibits the condition within a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date your vehicle was originally placed in service. This offer will significantly reduce costs you might incur if your vehicle has this condition and is beyond the terms of its new vehicle warranty. This offer is also applicable to customer reimbursement requests related to this condition. If you have previously paid to have your fuel level sensor replaced, GM will reimburse you fifty percent (50%) of any reasonable and customary repair cost. Additionally, if you used an extended warranty or after-market service contract to pay for your fuel level sensor to be replaced, GM will pay fifty percent (50%) of any reasonable and customary deductible cost. If either of these scenarios applies to your situation, please complete the enclosed reimbursement request form and present it to your dealer with all required documents. W orking with your dealer will expedite Page 6 August 2011 Bulletin No.: 10054B your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by September 30, 2012, unless state law specifies a longer reimbursement period. If you have any questions about this special coverage offer, please contact your local GM dealer or the GM Customer Assistance Center at the number listed below. Division Number Buick Chevrolet GMC Guam Puerto Rico – English Puerto Rico – Español Virgin Islands 1-800-521-7300 1-800-222-1020 1-800-462-8782 65-6267-1752 1-800-496-9992 1-800-496-9993 1-800-496-9994 Text Telephones (TTY) 1-800-832-8425 1-800-833-2438 1-888-889-2438 We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. We also want you to know that we will do our best, throughout your ownership experience, to ensure that your vehicle provides you many miles of enjoyable driving. Jim Moloney General Director, Customer and Relationship Services Enclosure 10054 CSC-10041526-9964 Page 6 September 2011 Bulletin No.: 10054C Dear General Motors Customer: As the owner of a 2005 model year GMC Envoy XUV; a 2005-2006 model year Chevrolet SSR, TrailBlazer EXT or GMC Envoy XL; a 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer or GMC Envoy, part of our commitment to you as a member of the General Motors family is providing you with important information whenever a specific condition may affect your vehicle. Please do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition described in the next paragraph. In some of these vehicles, the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the Service Engine and Low Fuel lights to illuminate. Illumination of these lights is accompanied by a chime when the vehicle is started. If your vehicle is equipped with a Driver Information Center (DIC), you will also see the Fuel Level Low message displayed. As the fuel level in the tank drops, the lights, DIC message, and chimes may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the sensor continues to wear, the fuel gauge will stop working, always read empty, and the Service Engine and Low Fuel lights will illuminate continuously, again accompanied by a chime when the vehicle is started and a Low Fuel Message in the DIC (if so equipped). Even though your vehicle may no longer be covered by its New Vehicle Limited W arranty and you may not be the vehicle’s original owner, we still want to help you correct this condition if it occurs on your vehicle. GM will pay fifty percent (50%) of the total cost for an authorized Buick, Chevrolet, or GMC dealer to repair your vehicle if it has the condition described above. Your dealer will perform the required repair according to the labor time and part cost established by GM for warranty repairs. As you may know, dealer labor rates vary significantly from one part of the country to another, so it's difficult to accurately determine your actual savings, but it will be at least 50% of what you would pay to have this repair done for a vehicle that is beyond the GM New Vehicle Limited Warranty period. If you agree to accept this offer, you will be responsible for the other half of the dealer’s repair bill. This offer to equally share the repair cost only applies if your vehicle is currently exhibiting this condition or exhibits the condition within a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date your vehicle was originally placed in service. This offer will significantly reduce costs you might incur if your vehicle has this condition and is beyond the terms of its new vehicle warranty. This offer is also applicable to customer reimbursement requests related to this condition. If you have previously paid to have your fuel level sensor replaced, GM will reimburse you fifty percent (50%) of any reasonable and customary repair cost. Additionally, if you used an extended warranty or after-market service contract to pay for your fuel level sensor to be replaced, GM will pay fifty percent (50%) of any reasonable and customary deductible cost. If either of these scenarios applies to your situation, please complete the enclosed reimbursement request form and present it to your dealer with all required documents. W orking with your dealer will expedite Page 7 September 2011 Bulletin No.: 10054C your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by September 30, 2012, unless state law specifies a longer reimbursement period. If you have any questions about this special coverage offer, please contact your local GM dealer or the GM Customer Assistance Center at the number listed below. Division Number Buick Chevrolet GMC Guam Puerto Rico – English Puerto Rico – Español Virgin Islands 1-800-521-7300 1-800-222-1020 1-800-462-8782 65-6267-1752 1-800-496-9992 1-800-496-9993 1-800-496-9994 Text Telephones (TTY) 1-800-832-8425 1-800-833-2438 1-888-889-2438 We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. We also want you to know that we will do our best, throughout your ownership experience, to ensure that your vehicle provides you many miles of enjoyable driving. Jim Moloney General Director, Customer and Relationship Services Enclosure 10054 SB-10041526-6493 Bulletin No.: 10054C Date: September 2011 Service Bulletin SPECIAL COVERAGE SUBJECT: Special Coverage Adjustment - Fuel Level Sensor Contact Wear MODELS: 2005-2007 Buick Rainier 2005-2006 Chevrolet SSR, TrailBlazer EXT 2005-2007 Chevrolet TrailBlazer 2005 GMC Envoy XUV 2005-2006 GMC Envoy XL 2005-2007 GMC Envoy The Warranty Transaction Information section in this bulletin has been revised for vehicles with service contracts. Please discard all copies of bulletin 10054B, issued August 2011. CONDITION On some 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR, TrailBlazer EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles, the contacts on the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the malfunction indicator light (MIL) to illuminate. As the fuel level in the tank drops, the MIL may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the contacts continue to wear, the fuel gauge will stop working and the MIL will illuminate continuously. SPECIAL COVERAGE ADJUSTMENT This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Dealers are to install a new design fuel level sensor. GM will pay 50% of eligible repair expenses, (parts and labor) and the customer will be responsible for the remaining 50%. The amount paid shall be calculated with reference to dealers' already approved warranty parts and labor rates. For vehicles covered by Vehicle Service Contracts: If the repair order is dated prior to August 10, 2011, the claim is to be submitted to the service contract provider. The customer should be reimbursed for 50% of the paid deductible. Copyright 2011 General Motors. All Rights Reserved. Page 2 September 2011 Bulletin No.: 10054C If the repair order is dated on or after August 10, 2011, the customer is responsible for 50% of their deductible. The balance of the claim will be shared equally between GM and the service contract provider. See the W arranty Transaction Information section for additional details. VEHICLES INVOLVED Involved are certain 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR, TrailBlazer EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles. Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management system. PART INFORMATION Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Part Number 19178477 19177712 Description Sensor Kit, Fuel Lvl (Envoy, TrailBlazer, Rainier) Sensor Kit, Fuel Lvl (Envoy XL, Envoy XUV, SSR, TrailBlazer EXT) Quantity/Vehicle 1 1 SERVICE PROCEDURE 1. Verify that the fuel level sensor requires replacement. Refer to the appropriate diagnostic information in SI. If the fuel level sensor does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage. If the fuel level sensor requires replacement, refer to Fuel Level Sensor Replacement in SI. CUSTOMER REIMBURSEMENT - For US Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by September 30, 2012, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first. All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to 50% of reasonable repair costs for eligible repairs, or 50% of a customer paid deductible, if the repair was covered by a service contract. When a customer requests reimbursement, they must provide the following: A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect. The name and address of the person who paid for the repair. Page 3 September 2011 Bulletin No.: 10054C Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair. IMPORTANT: If a reimbursement request is denied, dealers MUST provide the customer with an explanation, in writing, as to why the request was denied. GM expects all reimbursement requests to be approved or denied within 30 days of receipt. If the denial was due to missing documents, the customer can resubmit when the missing documents are obtained, as long as it is still within the allowed reimbursement period. Claims for customer reimbursement on previously paid repairs are to be submitted as required by GWM. CUSTOMER REIMBURSEMENT - For Canada and Export Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by September 30, 2012. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometres, whichever occurs first. When a customer requests reimbursement, they must provide the following: - Proof of ownership at time of repair. Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair. All reasonable customer paid receipts should be considered for reimbursement. The amount to be reimbursed will be limited to 50% of reasonable repair costs for eligible repairs, or 50% of a customer paid deductible, if the repair was covered by a service contract. COURTESY TRANSPORTATION – For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Page 4 September 2011 Bulletin No.: 10054C WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. Labor Code T5827* T5828** T5829 T5830 Description Diagnostic Time Only – No Repair Required Replace Fuel Level Sensor - All Vehicles Except Chevrolet SSR - Chevrolet SSR Add: Diagnostic Time Add: Off Road Skid Plate (N/A for SSR) Customer Reimbursement Approved Customer Reimbursement Denied - For US dealers only Labor Time 0.1-0.3 1.7 2.2 0.1-0.3 0.2 0.2 0.1 * The 50% adjustment does not apply to this labor code. Do not charge the customer. ** Follow the appropriate steps below to submit a transaction. Net Item N/A N/A *** N/A When submitting a transaction for vehicles WITHOUT a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine 50% of the total cost. 3. Enter the amount determined in Step 2 in the Customer Participation Amount field. When submitting a transaction for vehicles WITH a service contract: 1. Enter the appropriate labor time and part number. 2. On the Pricing Requested screen, determine the total cost. 3. Determine the amount to enter in Customer Participation Amount field by following the example below. Note: $250.00 total repair cost and $100 customer deductible is used for the example below. Please apply actual costs and applicable deductible when submitting warranty transaction. $250.00 - $50.00 $200.00 ÷2 $100.00 total repair cost (parts & labor) 50% of customer deductible ($100.00 used in this example) balance owed dealer GM responsible for 50%; service contract provider responsible for 50% submit this amount to service contract provider (questions about submission should be directed to the service contract provider) $100.00 amount submitted to service contract provider + $50.00 amount from customer pay $150.00 enter this amount in Customer Participation Amount field $250.00 total repair cost submitted to GM - $150.00 amount entered in Customer Participation Amount field $100.00 GM to pay this amount Summary of example above: Dealer will receive $50.00 from the customer; $100.00 dollars from GM; $100.00 from the service contract provider. Page 5 September 2011 Bulletin No.: 10054C *** The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer (50% of the total repair cost, or 50% of a customer paid deductible, if the repair was covered by a service contract). CUSTOMER NOTIFICATION General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly). GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification Page 6 September 2011 Bulletin No.: 10054C Dear General Motors Customer: As the owner of a 2005 model year GMC Envoy XUV; a 2005-2006 model year Chevrolet SSR, TrailBlazer EXT or GMC Envoy XL; a 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer or GMC Envoy, part of our commitment to you as a member of the General Motors family is providing you with important information whenever a specific condition may affect your vehicle. Please do not take your vehicle to your GM dealer as a result of this letter unless you believe that your vehicle has the condition described in the next paragraph. In some of these vehicles, the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the Service Engine and Low Fuel lights to illuminate. Illumination of these lights is accompanied by a chime when the vehicle is started. If your vehicle is equipped with a Driver Information Center (DIC), you will also see the Fuel Level Low message displayed. As the fuel level in the tank drops, the lights, DIC message, and chimes may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the sensor continues to wear, the fuel gauge will stop working, always read empty, and the Service Engine and Low Fuel lights will illuminate continuously, again accompanied by a chime when the vehicle is started and a Low Fuel Message in the DIC (if so equipped). Even though your vehicle may no longer be covered by its New Vehicle Limited W arranty and you may not be the vehicle’s original owner, we still want to help you correct this condition if it occurs on your vehicle. GM will pay fifty percent (50%) of the total cost for an authorized Buick, Chevrolet, or GMC dealer to repair your vehicle if it has the condition described above. Your dealer will perform the required repair according to the labor time and part cost established by GM for warranty repairs. As you may know, dealer labor rates vary significantly from one part of the country to another, so it's difficult to accurately determine your actual savings, but it will be at least 50% of what you would pay to have this repair done for a vehicle that is beyond the GM New Vehicle Limited Warranty period. If you agree to accept this offer, you will be responsible for the other half of the dealer’s repair bill. This offer to equally share the repair cost only applies if your vehicle is currently exhibiting this condition or exhibits the condition within a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date your vehicle was originally placed in service. This offer will significantly reduce costs you might incur if your vehicle has this condition and is beyond the terms of its new vehicle warranty. This offer is also applicable to customer reimbursement requests related to this condition. If you have previously paid to have your fuel level sensor replaced, GM will reimburse you fifty percent (50%) of any reasonable and customary repair cost. Additionally, if you used an extended warranty or after-market service contract to pay for your fuel level sensor to be replaced, GM will pay fifty percent (50%) of any reasonable and customary deductible cost. If either of these scenarios applies to your situation, please complete the enclosed reimbursement request form and present it to your dealer with all required documents. W orking with your dealer will expedite Page 7 September 2011 Bulletin No.: 10054C your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by September 30, 2012, unless state law specifies a longer reimbursement period. If you have any questions about this special coverage offer, please contact your local GM dealer or the GM Customer Assistance Center at the number listed below. Division Number Buick Chevrolet GMC Guam Puerto Rico – English Puerto Rico – Español Virgin Islands 1-800-521-7300 1-800-222-1020 1-800-462-8782 65-6267-1752 1-800-496-9992 1-800-496-9993 1-800-496-9994 Text Telephones (TTY) 1-800-832-8425 1-800-833-2438 1-888-889-2438 We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. We also want you to know that we will do our best, throughout your ownership experience, to ensure that your vehicle provides you many miles of enjoyable driving. Jim Moloney General Director, Customer and Relationship Services Enclosure 10054 SB-10041526-8468 Service Bulletin Bulletin No.: 10054E Date: July 2013 SPECIAL COVERAGE SUBJECT: Special Coverage Adjustment - Fuel Level Sensor Contact Wear MODELS: 2005-2007 Buick Rainier 2005-2006 Chevrolet SSR, TrailBlazer EXT 2005-2007 Chevrolet TrailBlazer 2005 GMC Envoy XUV 2005-2006 GMC Envoy XL 2005-2007 GMC Envoy ***IMPORTANT CHANGE TO COVERAGE*** Effective immediately, the 50% customer co-pay policy has been discontinued and GM will pay 100% of the total cost for this repair. Customers who paid a portion of the total cost for a GM dealer to replace the fuel level sensor on their vehicle are being advised to contact the servicing dealer for their refund. Customers who paid the total cost or, in the case of a service contract, paid a deductible, to have the fuel level sensor replaced on their vehicle and were subsequently reimbursed a portion of that cost or deductible, are being advised to contact the GM dealer who processed the reimbursement for their refund. If the reimbursement was processed by the GM Customer Assistance Center, customers are being advised to contact GM for their refund. Please discard all copies of bulletin 10054D. CONDITION On some 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR, TrailBlazer EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles, the contacts on the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the malfunction indicator light (MIL) to illuminate. As the fuel level in the tank drops, the MIL may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the contacts continue to wear, the fuel gauge will stop working and the MIL will illuminate continuously. SPECIAL COVERAGE ADJUSTMENT This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. Dealers are to install a new design fuel level sensor. The repairs will be made at no charge to the customer. Copyright 2013 General Motors. All Rights Reserved. SB-10041526-8468 Page 2 July 2013 Bulletin No.: 10054E For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after August 10, 2011 are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to August 10, 2011, must be submitted to the Service Contract provider. VEHICLES INVOLVED Involved are certain 2005 model year GMC Envoy XUV; 2005-2006 model year Chevrolet SSR, TrailBlazer EXT, GMC Envoy XL; 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer, and GMC Envoy vehicles. Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management system. PART INFORMATION Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Part Number 19178477 19177712 Description Sensor Kit, Fuel Lvl (Envoy, TrailBlazer, Rainier) Sensor Kit, Fuel Lvl (Envoy XL, Envoy XUV, SSR, TrailBlazer EXT) Quantity/Vehicle 1 1 SERVICE PROCEDURE Note: Before installing new fuel level sensor parts, ensure that the blue wires on the fuel sensor board are seated in the connector. 1. Verify that the fuel level sensor requires replacement. Refer to the appropriate diagnostic information in SI. If the fuel level sensor does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage. If the fuel level sensor requires replacement, refer to Fuel Level Sensor Replacement in SI. SB-10041526-8468 Page 3 July 2013 Bulletin No.: 10054E CUSTOMER REIMBURSEMENT - For US ***SPECIAL INSTRUCTIONS*** Customers who paid a portion of the total cost for a GM dealer to replace the fuel level sensor on their vehicle under this Special Coverage Program are being advised to contact the servicing dealer for their refund. The repair order associated with this service event is sufficient documentation for the dealer to process the customer’s refund and issue a check. Customers who paid the total cost or, in the case of a service contract, paid a deductible, to have the fuel level sensor replaced on their vehicle and were subsequently reimbursed a portion of that cost or deductible, are being advised to contact the GM dealer who processed the reimbursement for their refund. The paper work associated with this previous reimbursement transaction is sufficient documentation for the dealer to process the customer’s refund and issue a check. If the previous reimbursement was processed by the GM Customer Assistance Center, customers are being advised to contact GM for their refund. Refund requests are to be submitted to the dealer or GM by July 31, 2014. Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer by July 31, 2014, unless otherwise specified by state law. If this is not convenient for the customer, they may mail the completed form and all required documents to the GM Customer Assistance Center. Repairs must have occurred within the 10 years of date the vehicle was originally placed in service, or 120,000 miles, whichever occurs first. All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request. When a customer requests reimbursement, they must provide the following: A completed Customer Reimbursement Request Form. This form is mailed to the customer or can be obtained through GM GlobalConnect. The name and address of the person who paid for the repair. Paid receipt confirming the amount of the repair expense, a description of the repair, and the person or entity performing the repair. IMPORTANT: GM requires dealers to approve or deny a reimbursement request within 30 days of receipt. If a reimbursement request is approved, the dealer should immediately issue a check to the customer and submit an appropriate warranty transaction for the incurred expense. If a reimbursement request is denied, the dealer MUST provide the customer with a clear and concise explanation, in writing, as to why the request was denied. The bottom portion of the Customer Reimbursement Request Form may be used for this purpose. If the denial was due to missing documents, the customer can resubmit the request when the missing documents are obtained, as long as it is still within the allowed reimbursement period. Warranty transactions for customer reimbursement of previously paid repairs are to be submitted as required by GM Global Warranty Management. Additional information can also be found in Warranty Administration Bulletin 11-00-89-004. SB-10041526-8468 Page 4 July 2013 Bulletin No.: 10054E CUSTOMER REIMBURSEMENT - For Canada and Export ***SPECIAL INSTRUCTIONS*** Customers who paid a portion of the total cost for a GM dealer to replace the fuel level sensor on their vehicle under this Special Coverage Program are being advised to contact the servicing dealer for their refund. The repair order associated with this service event is sufficient documentation for the dealer to process the customer’s refund and issue a check. Customers who paid the total cost or, in the case of a service contract, paid a deductible, to have the fuel level sensor replaced on their vehicle and were subsequently reimbursed a portion of that cost or deductible, are being advised to contact the GM dealer who processed the reimbursement for their refund. The paper work associated with this previous reimbursement transaction is sufficient documentation for the dealer to process the customer’s refund and issue a check. If the previous reimbursement was processed by the GM Customer Assistance Center, customers are being advised to contact GM for their refund. Refund requests are to be submitted to the dealer or GM by July 31, 2014. Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by July 31, 2014. Repairs must have occurred within the 10 years of the date the vehicle was originally placed in service, or 193,000 kilometres, whichever occurs first. When a customer requests reimbursement, they must provide the following: - Proof of ownership at time of repair. Original paid receipt confirming the amount of unreimbursed repair expense(s) (including Service Contract deductibles), a description of the repair, and the person or entity performing the repair. All reasonable and customary costs to correct the condition described in this bulletin should be considered for reimbursement. Any questions or concerns should be reviewed with your GM representative prior to processing the request. COURTESY TRANSPORTATION – For US and Canada The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. SB-10041526-8468 Page 5 July 2013 Bulletin No.: 10054E WARRANTY TRANSACTION INFORMATION Submit a transaction using the table below. All transactions should be submitted as a ZREG transaction type, unless noted otherwise. Labor Code T5827 T5828 Net Item N/A T5829 Replace Fuel Level Sensor - All Vehicles Except Chevrolet SSR - Chevrolet SSR Add: Diagnostic Time Add: Off Road Skid Plate (N/A for SSR) Customer Reimbursement Approved T5830 Customer Reimbursement Denied - For US dealers only 0.1 N/A Reimburse Customer for Discontinued Co-Pay Policy (See Special Instructions in Customer Reimbursement Section) 0.2 * 9900010 * Description Diagnostic Time Only – No Repair Required Labor Time 0.1-0.3 N/A 1.7 2.2 0.1-0.3 0.2 0.2 * The amount identified in “Net Item” should represent the dollar amount reimbursed to the customer. CUSTOMER NOTIFICATION General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly). GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the tools, equipment, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your dealer/retailer for information on whether your vehicle may benefit from the information. We Support Voluntary Technician Certification SB-10041526-8468 Page 6 July 2013 Bulletin No.: 10054E July 2013 Dear General Motors Customer: ***IMPORTANT CHANGE TO COVERAGE*** As the owner of a 2005 model year GMC Envoy XUV; a 2005-2006 model year Chevrolet SSR, TrailBlazer EXT or GMC Envoy XL; a 2005-2007 model year Buick Rainier, Chevrolet TrailBlazer or GMC Envoy, part of our commitment to you as a member of the General Motors family is providing you with important information whenever a specific condition may affect your vehicle. This letter is intended to make you aware that in some of these vehicles, the fuel level sensor may wear prematurely. This wear could cause the fuel gauge to read empty after filling the tank and cause the Service Engine and Low Fuel lights to illuminate. Illumination of these lights is accompanied by a chime when the vehicle is started. If your vehicle is equipped with a Driver Information Center (DIC), you will also see the Fuel Level Low message displayed. As the fuel level in the tank drops, the lights, DIC message, and chimes may turn off and the gauge may display a reading; however, the reading may indicate a slightly higher level of fuel than what is in the tank. Eventually as the sensor continues to wear, the fuel gauge will stop working, always read empty, and the Service Engine and Low Fuel lights will illuminate continuously, again accompanied by a chime when the vehicle is started and a Low Fuel Message in the DIC (if so equipped). General Motors is providing you with additional protection for the condition described above. If this condition occurs on your vehicle within 10 years of the date your vehicle was originally placed in service or 120,000 miles, whichever occurs first, the condition will be repaired for you at no charge. Diagnosis or repair for conditions other than the condition described above is not covered under this special coverage program. This is not a recall; please do not take your vehicle to your GM dealer as a result of this letter unless you believe your vehicle has the condition described above. If you believe that your vehicle has the condition described above, repairs and adjustments qualifying under this special coverage must be performed by a GM dealer. You may want to contact your dealer to find out how long they will need to have your vehicle so that you may schedule the appointment at a time that is convenient for you. This will also allow your dealer to order parts if they are not already in stock. If your vehicle is not exhibiting the condition described above, please keep this letter with your other important glove box literature for future reference. Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed form and all required documents to GM Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the GM Reimbursement Department by July 31, 2014, unless state law specifies a longer reimbursement period. SB-10041526-8468 Page 7 July 2013 Bulletin No.: 10054E ***IMPORTANT NOTICE*** If you have owned this vehicle since August 2011, you may have previously received a letter from us regarding this special coverage program. That letter provided the same additional protection for the condition described above but also included a 50% customer co-pay provision. Effective immediately, the 50% customer co-pay provision of this program has been removed. This policy change is retroactive and you may be entitled to a refund. If you paid for a portion of the cost to have this repair performed by a GM dealer or received a partial reimbursement from a GM dealer for a previous repair, please contact that dealer to request a refund. The dealer has the records necessary to process your refund and will mail you a check within 30 days. If you received a partial reimbursement for a previous repair from a GM Customer Assistance Center, please call the appropriate Customer Assistance Center at the number listed below. They have the records necessary to process your refund and will mail you a check within 30 days. Please note that this refund opportunity is in effect through July 31, 2014. If you have any questions about this special coverage program, please contact your dealer or the GM Customer Assistance Center at the number listed below. Division Number Buick Chevrolet GMC Guam Puerto Rico – English Puerto Rico – Español Virgin Islands 1-800-521-7300 1-800-222-1020 1-800-462-8782 65-6267-1752 1-800-496-9992 1-800-496-9993 1-800-496-9994 Text Telephones (TTY) 1-800-832-8425 1-800-833-2438 1-888-889-2438 We are sorry for any inconvenience you may experience; however, we have taken this action in the interest of your continued satisfaction with our products. We also want you to know that we will do our best, throughout your ownership experience, to ensure that your vehicle provides you many miles of enjoyable driving. Jim Moloney General Director, Customer and Relationship Services Enclosure 10054E