RC-11V-521
Service Bulletin Details
Public Details for: RC-11V-521
Bmw: see document search button for owner letter. On certain model year 2008-2011 vehicles, a defect involving the electric auxiliary water pump can over heat or fail to cool engine and fire may occur in vehicle or engine compartment.
Models from 2011
2011 BMW 5-SERIES |
2011 BMW 5 SERIES |
2011 BMW 5-SERIES GRAN TURISMO |
2011 BMW 7-SERIES |
2011 BMW X5 SAV |
2011 BMW X6 SAV |
Models from 2010
2010 BMW 5-SERIES |
2010 BMW 5 SERIES |
2010 BMW 5-SERIES GRAN TURISMO |
2010 BMW 7-SERIES |
2010 BMW X5 SAV |
2010 BMW X6 SAV |
Models from 2009
2009 BMW 5 SERIES |
2009 BMW 5-SERIES |
2009 BMW 5-SERIES GRAN TURISMO |
2009 BMW 7-SERIES |
2009 BMW X5 SAV |
2009 BMW X6 SAV |
Models from 2008
2008 BMW 5-SERIES |
2008 BMW 5 SERIES |
2008 BMW 5-SERIES GRAN TURISMO |
2008 BMW 7-SERIES |
2008 BMW 7 SERIES |
2008 BMW X5 SAV |
2008 BMW X6 SAV |
CSC-10044281-6811 December, 2011 Recall Campaign No. 11V-521: Electric Auxiliary Water Pump Dear BMW Owner: This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. BMW AG has decided that a defect, which relates to motor vehicle safety, exists in certain Model Year 2008-11 5-Series, 5-Series Gran Turismo, 7-Series, X5 SAV, and X6 SAV vehicles. Our records indicate that you are the owner of a potentially affected vehicle. We sincerely apologize for any inconvenience this may cause you. DESCRIPTION OF PROBLEM The issue involves the electric auxiliary water pump on your vehicle. The pump helps cool the engine by conducting heat away from the engine’s turbocharger. The pump can overheat or fail. This could lead to a smoldering of the pump. An engine compartment or vehicle fire could occur. Please note that this could happen even in cases in which the ignition is off. Do not leave this problem unattended. precautions. Please take note of and observe the following PRECAUTIONS FOR YOUR SAFETY 1. CONTACT YOUR AUTHORIZED BMW CENTER IMMEDIATELY TO HAVE THE NECESSARY REPAIR PERFORMED AS SOON AS POSSIBLE. 2. If the water pump fails, or if there is a reduction in engine cooling, a warning message will, in most cases, appear in the instrument cluster’s “message center” during driving and when stopping the vehicle. 3. In some cases, a plastic burning smell, or burning and/or smoke from the front of the vehicle may be noticed. Should any of these warnings occur, pull off the road to a safe location away from traffic, and switch off the engine. If you notice a plastic burning smell, or burning and/or smoke from the front of the vehicle, do not open the hood. All occupants should carefully exit the vehicle and move to a location away from traffic. Do not continue to drive your vehicle. Contact BMW Roadside Assistance at 1-800-3324269 immediately to have your vehicle brought to the nearest Authorized BMW Center. 4. BMW recommends parking your vehicle outdoors until repairs have been performed. 5. BMW recommends that you always wear your safety belt, and that all passengers are properly seated and restrained at all times. 6. If you are not the only driver of this vehicle, please advise all other drivers and passengers of this important information. 2 DESCRIPTION OF REPAIR The electric auxiliary water pump on your vehicle will be replaced. The actual repair will require approximately 1 hour; however additional time may be required depending on the BMW Center’s scheduling and processing. This work will be performed free of charge by your Authorized BMW Center. OTHER INFORMATION Should you need BMW Roadside Assistance, they can be contacted at 1-800-332-4269. If you are no longer the owner of this vehicle, we would appreciate your furnishing us with the name and address of the new owner, using the enclosed postage-paid card. If you are a lessor of this vehicle, Federal Regulations require you to forward this notice to your lessee within ten days. If you have already had this repair performed at your own expense, please see the attachment regarding possible eligibility for reimbursement. Should you have any questions about this campaign, please contact your Authorized BMW Center. Again, we sincerely apologize for any inconvenience this may cause you. We appreciate your confidence in our product, and we wish to do everything we can to retain your confidence. Should you need additional assistance, you may contact BMW Customer Relations and Services at 1-800-525-7417, or via Email at [email protected]. If the BMW Center is unable to remedy the defect without charge or within a reasonable period of time, you may notify the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave., S.E., Washington, DC 20590, call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1800-424-9153), or go to http://www.safercar.gov. BMW OF NORTH AMERICA, LLC