ITB-12-044

SB-10045260-6491
Reference:
Date:
ITB12-044a
August 22, 2012
VOLUNTARY SERVICE CAMPAIGN
2013 JX35 INTELLIGENT BRAKE ASSIST
This bulletin has been amended to correct Figure 12 and add the Owner’s Letter.
Please discard previous versions of this bulletin.
CAMPAIGN I.D. #:
P2540
APPLIED VEHICLE:
2013 JX35 (L50)
Check Service Comm to confirm campaign eligibility.
INTRODUCTION
Infiniti is conducting a voluntary service campaign on certain 2013 JX35 vehicles to reprogram the RADAR and
ADAS Control Units. This procedure will be performed at no charge for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number P2540 to this campaign. This number must appear on all
communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in
a dealer’s inventory.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
1/20
REPAIR OVERVIEW
Use Service Comm (campaign ID # P2540) to confirm
the vehicle you’re working on is affected by this campaign
First; perform reprogramming for RADAR
Second, perform reprogramming for ADAS
Check ICC system with “CRUISE” lamp
END
2/20
ITB12-044a
SERVICE PROCEDURE
IMPORTANT: Before starting, make sure:
•
If the CONSULT PC has an active screen saver – disable it – turn it off.
•
ASIST on the CONSULT PC has been freshly synchronized (updated).
•
All C-III plus software updates (if any) have been installed.
NOTE: The CONSULT PC automatically gets applicable reprogramming data
during ASIST synchronization.
•
A screen print for warranty documentation can be done from the CONSULT PC during this process
while still connected to the vehicle.
•
No DTCs stored.
o Use C-III plus to perform Self Diagnosis for all systems.
o If there are any DTCs, diagnose, perform repairs, and erase DTCs before continuing.
•
The Extended Storage Switch is pushed in (customer deliver mode).
IMPORTANT: You must follow the reporgraming steps in this Service Procedrue twice:
•
First; reprogram the RADAR.
•
Second; reprogram the ADAS.
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ITB12-044a
NOTE: Make sure to perform this repogramming twice. First for the RADAR, second for the ADAS.
1. Connect the plus Vehicle Interface (plus VI) to the vehicle.
•
Make sure to use the correct VI for C-III plus (plus VI).
CAUTION: Make sure the plus VI is securly connected. If the plus VI connection is loose during
reprogramming, the process will be interrupted and the related control unit may be damaged.
2. Connect the AC Adapter to the CONSULT PC.
CAUTION: Be sure to connect the AC Adapter. If the CONSULT PC battery voltage drops during
reprogramming, the process will be interrupted and the related control unit may be damaged.
3. Connect the USB cable between the CONSULT PC and the Plus VI.
4. Connect a battery charger to the vehicle battery:
•
Set the battery charger at a low charge rate.
NOTE: The GR-8 (Battery and Electrical Diagnostic Station) set to “Power Supply” mode is
recommended.
CAUTION: Be sure the battery charger is connected securely to the battery. Make sure the battery
voltage stays between 12.0V and 15.5V during reprogramming. If the battery voltage goes out of this
range during reprogramming, the related control unit may be damaged.
5. Turn off all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the CONSULT PC
and the VI.
CAUTION: Make sure to turn off all external Bluetooth® devices. If Bluetooth® signal waves are within
range of the CONSULT PC and the VI during reprogramming, reprogramming may be interrupted and
the related control unit may be damaged.
6. Turn the ignition ON with the engine OFF.
•
The engine must not start or run during the reprogramming procedure.
7. Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC, blower, rear defogger,
audio, NAVI, seat heater, steering wheel heater, etc.
IMPORTANT: Make sure to turn OFF all vehicle electrical loads. Make sure the battery voltage stays
between 12.0V and 15.5V during reprogramming. If the battery voltage goes out of this range during
reprogramming, the related control unit may be damaged.
4/20
ITB12-044a
8. Turn ON the CONSULT PC.
9. Turn OFF all software (programs), including ASIST.
10. Select CONSULT-III plus (open C-III plus).
11. Wait for the plus VI to be recognized / connected.
•
Serial number will display when the plus VI is recognized / connected.
Step 11:
plus VI is
recognized
Figure 1
12. Select Re/programming, Configuration.
Step
12
Figure 2
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ITB12-044a
13. Use arrows (if needed) to view and read all precautions.
14. Check the box confirming the precautions have been read.
15. Select Next.
Step
13
Step
14
Step
15
Figure 3
16. Select INFINITI, INFINITI JX35, and 2013.
•
If the screen in Figure 4 does not display, skip to step 20.
17. Click Select
Step
16
Step
17
Figure 4
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ITB12-044a
18. Verify all information is correct, and then select Confirm.
xxxxxx
Step
18
Figure 5
19. Wait for System Call to complete (a progress bar will display).
20. Verify the VIN is correct, and then select Confirm.
Step
20
Figure 6
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ITB12-044a
21. Select LASER/RADAR first – Reprogram RADAR first.
For second reprogram, select ICC/ADAS – Reprogram ADAS second.
Reprogram
LASER/RADAR
FIRST
Reprogram
ICC/ASAD
SECOND
Figure 7
22. Select Reprogramming.
Step
22
Figure 8
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ITB12-044a
23. Confirm System is LASER/RADAR or ICC/ADAS.
24. Select Save
Step
23
LASER/RADAR or ICC/ADAS
Step
24
Figure 9
25. Select Next
LASER/RADAR or ICC/ADAS
Step
25
Figure 10
9/20
ITB12-044a
26. Use arrows (if needed) to view and read all precautions.
27. Check the box confirming the precautions have been read.
28. Select Next
Step
26
Step
27
Step
28
Figure 11
10/20
ITB12-044a
Step 29 for RADAR - Check the following:
a. Part Number After Repro/programming --- 28437 - 3JA2A
b. Current Part Number
--- 28437 - 3JA0A
c. Other Information
--- IBA CM
d. Select Next if above are correct.
NOTE: RADAR must be reprogrammed first.
Step 29 for ADAS - Check the following:
a. Part Number After Repro/programming --- 284E7 - 3JA1C
b. Current Part Number
--- 284E7 - 3JA0A
c. Other Information
--- IBA CM
d. Select Next if above are correct.
RADAR
ADAS
28437 - 3JA2A or 284E7 - 3JA1C
28437 - 3JA0A or 284E7 - 3JA0A
LASER/RADAR
or
ICC/ADAS
Figure 12
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ITB12-044a
NOTE:
•
If you get this screen and it is blank (no reprogramming listed), it means there is no RADAR or ADAS
C/U reprogramming available for this vehicle.
Figure 13
12/20
ITB12-044a
30. Make sure OK is highlighted green (battery voltage must be between 12.0 and 15.5 Volts).
31. Select Next.
IMPORTANT: Battery voltage must stay between 12.0 and 15.5 Volts during reprogramming or ECM
reprogramming may be interrupted and ECM may be damaged.
Monitor battery
voltage here
Step
30
Step
31
Figure 14
13/20
ITB12-044a
NOTE: In the next step, the reprogramming process will begin when Start is selected.
32. Select Start.
Monitor battery
voltage here
Step
32
Figure 15
33. Wait for both progress bars to complete.
Step
33
Figure 16
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ITB12-044a
NOTE: If the message shown in Figure 17
appears, there is data stored in the plus VI.
Select “Yes” to proceed with reprogramming.
Figure 17
34. When the screen in Figure 18 displays, the reprogramming is complete.
35. Select Next.
Step
35
Figure 18
36. Wait for System Call to complete (a progress bar will display).
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ITB12-044a
37. Erase all DTCs as follows:
a. Turn the ignition OFF.
b. Turn the Ignition ON (foot off of brake – push button twice).
c. Wait for DTC erase to complete.
ON
Turn ignition ON > OFF > ON
Figure 19
16/20
ITB12-044a
38. Print a copy of this screen (Figure 20) and attach it to the repair order.
NOTE:
• For Radar – the after and before part numbers will be the same; this is OK.
•
For ADAS – the after and before part numbers will be different.
39. Select Confirm.
RADAR
ADAS
/ 284E7 – 3JA1C
/ 284E7 – 3JA0A
Step
38
/ ICC/ADAS
Step
39
Figure 20
NOTE: If you can not print the above screen:
a. Select Screen Capture.
b. Name the file.
c. Save the file in My Documents.
•
A copy of the screen is now saved in the CONSULT PC. It can be retrieved and printed at a later
time.
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ITB12-044a
40. Select Home
Step
40
Figure 21
• Return to step 12 and perform reprogramming for ADAS.
• If both reprograms have been done (RADAR and ADAS), continue with the next
step.
41. Disconnect the battery charger from the vehicle.
42. Close C-III plus.
43. Turn the ignition OFF.
44. Disconnect the plus VI from the vehicle.
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ITB12-044a
45. Start the engine. Make sure the transmission is in Park and the parking brake is set.
46. Push the CRUISE ON/OFF switch on the steering
wheel.
47. Watch the “CRUISE” lamp for one minute.
•
If CRUISE lamp is ON steady (normal) after one
minute, check is OK.
Figure 22
48. Turn the ignition OFF.
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) I.D.
P2540
DESCRIPTION
Reprogram RADAR and ADAS
19/20
OP CODE
P25400
FRT
0.5
ITB12-044a
OWNER’S LETTER
Dear Infiniti JX35 Owner:
Infiniti is committed to providing the highest levels of product safety, quality and customer satisfaction. With
that in mind, we want to bring to your attention important information about the Intelligent Brake Assist (IBA)
system in your JX35, which is a part of the optional Driver Assistance Package.
REASON FOR CAMPAIGN
It was recently discovered that on some model year 2013 JX35 vehicles equipped with optional IBA, certain
unique road anomalies can affect proper IBA operation and could trigger the IBA automatic braking function
where it is not needed. To help prevent this from occurring, Infiniti will reprogram the IBA system in your
vehicle.
WHAT INFINITI WILL DO
To assure your continued satisfaction and confidence in your JX35, your authorized Infiniti retailer will
reprogram the IBA system software at no cost to you. The reprogram will also optimize gear ratio selection
during Intelligent Cruise Control operation. This free service should take less than an hour to perform, but your
Infiniti retailer may require your vehicle for a longer period of time based upon their work schedule.
WHAT YOU SHOULD DO
Please contact your Infiniti retailer at your earliest convenience in order to arrange an appointment to have your
vehicle repaired at no charge to you for parts and labor. Please bring this notice with you when you keep your
service appointment. Instructions have been sent to your Infiniti retailer. If you have additional questions you
may contact the National Consumer Affairs Department, Infiniti Division, Nissan North America, Inc., P.O. Box
685003, Franklin, TN 37068-5003. The toll free number is 1-800-662-6200.
Thank you for your cooperation. Infiniti is committed to a high level of customer safety, service and satisfaction
and we are indeed sorry for any inconvenience this may cause you.
20/20
ITB12-044a

SB-10045260-9693
Reference:
Date:
ITB12-044
August 9, 2012
VOLUNTARY SERVICE CAMPAIGN
2013 JX35 INTELLIGENT BRAKE ASSIST
CAMPAIGN I.D. #:
P2540
APPLIED VEHICLE:
2013 JX (L50)
Check Service Comm to confirm campaign eligibility.
INTRODUCTION
Infiniti is conducting a voluntary service campaign on certain 2013 JX35 vehicles to reprogram the RADAR and
ADAS Control Units. This procedure will be performed at no charge for parts or labor.
IDENTIFICATION NUMBER
Nissan has assigned identification number P2540 to this campaign. This number must appear on all
communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to correct each vehicle falling within the range of this campaign that enters the service department.
This includes vehicles purchased from private parties or presented by transient (tourist) owners and vehicles in
a dealer’s inventory.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
1/19
REPAIR OVERVIEW
Use Service Comm (campaign ID # P2540) to confirm
the vehicle you’re working on is affected by this campaign
First; perform reprogramming for RADAR
Second, perform reprogramming for ADAS
Check ICC system with “CRUISE” lamp
END
2/19
ITB12-044
SERVICE PROCEDURE
IMPORTANT: Before starting, make sure:
•
If the CONSULT PC has an active screen saver – disable it – turn it off.
•
ASIST on the CONSULT PC has been freshly synchronized (updated).
•
All C-III plus software updates (if any) have been installed.
NOTE: The CONSULT PC automatically gets applicable reprogramming data
during ASIST synchronization.
•
A screen print for warranty documentation can be done from the CONSULT PC during this process
while still connected to the vehicle.
•
No DTCs stored.
o Use C-III plus to perform Self Diagnosis for all systems.
o If there are any DTCs, diagnose, perform repairs, and erase DTCs before continuing.
•
The Extended Storage Switch is pushed in (customer deliver mode).
IMPORTANT: You must follow the reporgraming steps in this Service Procedrue twice:
•
First; reprogram the RADAR.
•
Second; reprogram the ADAS.
3/19
ITB12-044
NOTE: Make sure to perform this repogramming twice. First for the RADAR, second for the ADAS.
1. Connect the plus Vehicle Interface (plus VI) to the vehicle.
•
Make sure to use the correct VI for C-III plus (plus VI).
CAUTION: Make sure the plus VI is securly connected. If the plus VI connection is loose during
reprogramming, the process will be interrupted and the related control unit may be damaged.
2. Connect the AC Adapter to the CONSULT PC.
CAUTION: Be sure to connect the AC Adapter. If the CONSULT PC battery voltage drops during
reprogramming, the process will be interrupted and the related control unit may be damaged.
3. Connect the USB cable between the CONSULT PC and the Plus VI.
4. Connect a battery charger to the vehicle battery:
•
Set the battery charger at a low charge rate.
NOTE: The GR-8 (Battery and Electrical Diagnostic Station) set to “Power Supply” mode is
recommended.
CAUTION: Be sure the battery charger is connected securely to the battery. Make sure the battery
voltage stays between 12.0V and 15.5V during reprogramming. If the battery voltage goes out of this
range during reprogramming, the related control unit may be damaged.
5. Turn off all external Bluetooth® devices (e.g., cell phones, printers, etc.) within range of the CONSULT PC
and the VI.
CAUTION: Make sure to turn off all external Bluetooth® devices. If Bluetooth® signal waves are within
range of the CONSULT PC and the VI during reprogramming, reprogramming may be interrupted and
the related control unit may be damaged.
6. Turn the ignition ON with the engine OFF.
•
The engine must not start or run during the reprogramming procedure.
7. Turn OFF all vehicle electrical loads such as exterior lights, interior lights, HVAC, blower, rear defogger,
audio, NAVI, seat heater, steering wheel heater, etc.
IMPORTANT: Make sure to turn OFF all vehicle electrical loads. Make sure the battery voltage stays
between 12.0V and 15.5V during reprogramming. If the battery voltage goes out of this range during
reprogramming, the related control unit may be damaged.
4/19
ITB12-044
8. Turn ON the CONSULT PC.
9. Turn OFF all software (programs), including ASIST.
10. Select CONSULT-III plus (open C-III plus).
11. Wait for the plus VI to be recognized / connected.
•
Serial number will display when the plus VI is recognized / connected.
Step 11:
plus VI is
recognized
Figure 1
12. Select Re/programming, Configuration.
Step
12
Figure 2
5/19
ITB12-044
13. Use arrows (if needed) to view and read all precautions.
14. Check the box confirming the precautions have been read.
15. Select Next.
Step
13
Step
14
Step
15
Figure 3
16. Select INFINITI, INFINITI JX35, and 2013.
•
If the screen in Figure 4 does not display, skip to step 20.
17. Click Select
Step
16
Step
17
Figure 4
6/19
ITB12-044
18. Verify all information is correct, and then select Confirm.
xxxxxx
Step
18
Figure 5
19. Wait for System Call to complete (a progress bar will display).
20. Verify the VIN is correct, and then select Confirm.
Step
20
Figure 6
7/19
ITB12-044
21. Select LASER/RADAR first – Reprogram RADAR first.
For second reprogram, select ICC/ADAS – Reprogram ADAS second.
Reprogram
LASER/RADAR
FIRST
Reprogram
ICC/ASAD
SECOND
Figure 7
22. Select Reprogramming.
Step
22
Figure 8
8/19
ITB12-044
23. Confirm System is LASER/RADAR or ICC/ADAS.
24. Select Save
Step
23
LASER/RADAR or ICC/ADAS
Step
24
Figure 9
25. Select Next
LASER/RADAR or ICC/ADAS
Step
25
Figure 10
9/19
ITB12-044
26. Use arrows (if needed) to view and read all precautions.
27. Check the box confirming the precautions have been read.
28. Select Next
Step
26
Step
27
Step
28
Figure 11
10/19
ITB12-044
Step 29 for RADAR - Check the following:
a. Part Number After Repro/programming --- 28437 - 3JA2A
b. Current Part Number
--- 28437 - 3JA0A
c. Other Information
--- IBA CM
d. Select Next if above are correct.
NOTE: RADAR must be reprogrammed first.
Step 29 for ADAS - Check the following:
a. Part Number After Repro/programming --- 284E7 - 3JA1C
b. Current Part Number
--- 284E7 - 3JA0A
c. Other Information
--- IBA CM
d. Select Next if above are correct.
28437 - 3JA2A or 28437 - 3JA0A
284E7 - 3JA0A or 284E7 - 3JA1C
LASER/RADAR or ICC/ADAS
Figure 12
11/19
ITB12-044
NOTE:
•
If you get this screen and it is blank (no reprogramming listed), it means there is no RADAR or ADAS
C/U reprogramming available for this vehicle.
Figure 13
12/19
ITB12-044
30. Make sure OK is highlighted green (battery voltage must be between 12.0 and 15.5 Volts).
31. Select Next.
IMPORTANT: Battery voltage must stay between 12.0 and 15.5 Volts during reprogramming or ECM
reprogramming may be interrupted and ECM may be damaged.
Monitor battery
voltage here
Step
30
Step
31
Figure 14
13/19
ITB12-044
NOTE: In the next step, the reprogramming process will begin when Start is selected.
32. Select Start.
Monitor battery
voltage here
Step
32
Figure 15
33. Wait for both progress bars to complete.
Step
33
Figure 16
14/19
ITB12-044
NOTE: If the message shown in Figure 17
appears, there is data stored in the plus VI.
Select “Yes” to proceed with reprogramming.
Figure 17
34. When the screen in Figure 18 displays, the reprogramming is complete.
35. Select Next.
Step
35
Figure 18
36. Wait for System Call to complete (a progress bar will display).
15/19
ITB12-044
37. Erase all DTCs as follows:
a. Turn the ignition OFF.
b. Turn the Ignition ON (foot off of brake – push button twice).
c. Wait for DTC erase to complete.
ON
Turn ignition ON > OFF > ON
Figure 19
16/19
ITB12-044
38. Print a copy of this screen (Figure 20) and attach it to the repair order.
NOTE:
•
For Radar – the after and before part numbers will be the same, this is OK.
•
For ADAS – the after and before part numbers will be different.
39. Select Confirm.
RADAR
ADAS
/ 284E7 – 3JA1C
/ 284E7 – 3JA0A
Step
38
/ ICC/ADAS
Step
39
Figure 20
NOTE: If you can not print the above screen:
a. Select Screen Capture.
b. Name the file.
c. Save the file in My Documents.
•
A copy of the screen is now saved in the CONSULT PC. It can be retrieved and printed at a later
time.
17/19
ITB12-044
40. Select Home
Step
40
Figure 21
• Return to step 12 and perform reprogramming for ADAS.
• If both reprograms have been done (RADAR and ADAS), continue with the next
step.
41. Disconnect the battery charger from the vehicle.
42. Close C-III plus.
43. Turn the ignition OFF.
44. Disconnect the plus VI from the vehicle.
18/19
ITB12-044
45. Start the engine. Make sure the transmission is in Park and the parking brake is set.
46. Push the CRUISE ON/OFF switch on the steering
wheel.
47. Watch the “CRUISE” lamp for one minute.
•
If CRUISE lamp is ON steady (normal) after one
minute, check is OK.
Figure 22
48. Turn the ignition OFF.
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) I.D.
P2540
DESCRIPTION
Reprogram RADAR and ADAS
19/19
OP CODE
P25400
FRT
0.5
ITB12-044

CSC-10045260-6083
OWNER’S LETTER
Dear Infiniti JX35 Owner:
Infiniti is committed to providing the highest levels of product safety, quality and customer satisfaction. With
that in mind, we want to bring to your attention important information about the Intelligent Brake Assist (IBA)
system in your JX35, which is a part of the optional Driver Assistance Package.
REASON FOR CAMPAIGN
It was recently discovered that on some model year 2013 JX35 vehicles equipped with optional IBA, certain
unique road anomalies can affect proper IBA operation and could trigger the IBA automatic braking function
where it is not needed. To help prevent this from occurring, Infiniti will reprogram the IBA system in your
vehicle.
WHAT INFINITI WILL DO
To assure your continued satisfaction and confidence in your JX35, your authorized Infiniti retailer will
reprogram the IBA system software at no cost to you. The reprogram will also optimize gear ratio selection
during Intelligent Cruise Control operation. This free service should take less than an hour to perform, but your
Infiniti retailer may require your vehicle for a longer period of time based upon their work schedule.
WHAT YOU SHOULD DO
Please contact your Infiniti retailer at your earliest convenience in order to arrange an appointment to have your
vehicle repaired at no charge to you for parts and labor. Please bring this notice with you when you keep your
service appointment. Instructions have been sent to your Infiniti retailer. If you have additional questions you
may contact the National Consumer Affairs Department, Infiniti Division, Nissan North America, Inc., P.O. Box
685003, Franklin, TN 37068-5003. The toll free number is 1-800-662-6200.
Thank you for your cooperation. Infiniti is committed to a high level of customer safety, service and satisfaction
and we are indeed sorry for any inconvenience this may cause you.
20/20
ITB12-044a