ITB-13-020

SB-10052341-1927
Class ification:
Refere nc e:
Date :
AT13-008a
ITB13-020a
June 13, 2013
2013 JX35 SHUDDER FROM TORQUE CONVERTER LOCK UP CLUTCH
This bulletin was amended to correct a typographical error on the Parts Order Form.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2013 JX35 (L50)
APPLIED DATE:
APPIED VIN:
Built on or before March 26, 2013
Built before 5N1AL0M(**)DC 353940
IF YOU CONFIRM
A shudder (multiple bumps) from the torque converter lock-up clutch engagement,
and all of the following when the shudder occurs:
• Vehicle speed is between 18 and 35 mph.
• Throttle position is about 10%.
• When shudder occurs, if more throttle is applied shudder stops.
• No DTCs are stored.
NOTE: If the shudder occurs at speeds below 18 mph or above 35 mph, this bulletin does not apply.
ACTION
1. Replace the torque converter with the new one listed in the Parts Information:
• Refer to the TM section of the appropriate Service Manual for replacement information.
NOTE:
• Make sure the converter housing oil seal (front seal) is not damaged. If damaged, replace it.
• If the front seal is replaced, use special tool J-50817 (oil pump seal installer) to install and properly seat
the front seal.
• Make sure CVT fluid, as a lubricant, is applied to the front seal, torque converter snout, and input shaft
o-ring seal before installation of the new torque converter.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
1/3
PARTS INFORMATION
DESCRIPTION
Torque Converter
PART NUMBER
31100 – 3WX0D
QUANTITY
1
(1) Due to limited supply, Part Number 31100-3WX0D will be on restriction for several weeks after the
publication date of this bulletin. If 31100 – 3WX0D is needed during the restriction period, use the Parts
Order Form attached to the last page of this bulletin.
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
R&I Automatic CVT Transaxle Assy
RPL Torque Converter Assy
PFP
OP CODE
JD01AA
JD043A
(1)
SYM
DIA
FRT
BE
32
(2)
(1) Refer to Parts Information above and use the Torque Converter Part Number as the PFP.
(2) Reference the current Nissan Warranty Flat Rate Manual and use the indicated Flat Rate Time.
2/3
ITB13-020a
PARTS ORDER FORM
for
2013 JX35 SHUDDER FROM TORQUE CONVERTER LOCK UP CLUTCH
INCOMPLETE ORDER FORMS WILL NOT BE PROCESSED
Dealer Code:
Order Date:
Dealership Email Address:
VIN Number:
PDC:
Sacramento PDC
Los Angeles PDC
Dallas PDC
Baltimore PDC
New York PDC
Orlando PDC
Chicago PDC
Greenville PDC
Memphis – Olive Branch PDC
Part Number
Description
31100-3WX0D
Torque Converter
Quantity
Send the completed form to:
Email to [email protected]
NOTE: This bulletin and Service Procedure is not a campaign. For convenience, the above
email address is being used to fulfill and expedite this part request.
3/3
ITB13-020a

SB-10052341-7304
Class ification:
Refere nc e:
Date :
AT13-008c
ITB13-020c
September 10, 2013
2013 JX35 SHUDDER FROM TORQUE CONVERTER LOCK UP CLUTCH
This bulletin has been superseded to ITB13-037
APPLIED VEHICLES:
2013 JX35 (L50)
APPLIED DATE:
APPIED VIN:
Built after March 26, 2013
Built after 5N1AL0M(**)DC 343902
1/1

SB-10052341-9709
Class ification:
Refere nc e:
Date :
AT13-008b
ITB13-020b
July 30, 2013
2013 JX35 SHUDDER FROM TORQUE CONVERTER LOCK UP CLUTCH
The Applied Date and Applied VIN information in this bulletin have been amended.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2013 JX35 (L50)
APPLIED DATE:
APPIED VIN:
Built after March 26, 2013
Built after 5N1AL0M(**)DC 343902
IF YOU CONFIRM
A shudder (multiple bumps) from the torque converter lock-up clutch engagement,
and all of the following when the shudder occurs:
• Vehicle speed is between 18 and 35 mph.
• Throttle position is about 10%.
• When shudder occurs, if more throttle is applied shudder stops.
• No DTCs are stored.
NOTE: If the shudder occurs at speeds below 18 mph or above 35 mph,
this bulletin does not apply.
ACTION
1. Replace the torque converter with the new one listed in the Parts Information:
• Refer to the TM section of the appropriate Service Manual for replacement information.
NOTE:
• Make sure the converter housing oil seal (front seal) is not damaged. If damaged, replace it.
• If the front seal is replaced, use special tool J-50817 (oil pump seal installer) to install and properly seat
the front seal.
• Make sure CVT fluid, as a lubricant, is applied to the front seal, torque converter snout, and input shaft
o-ring seal before installation of the new torque converter.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
1/3
PARTS INFORMATION
DESCRIPTION
Torque Converter
PART NUMBER
31100 – 3WX0D
QUANTITY
1
(1) Due to limited supply, Part Number 31100-3WX0D will be on restriction for several weeks after the
publication date of this bulletin. If 31100 – 3WX0D is needed during the restriction period, use the Parts
Order Form attached to the last page of this bulletin.
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
R&I Automatic CVT Transaxle Assy
RPL Torque Converter Assy
PFP
OP CODE
JD01AA
JD043A
(1)
SYM
DIA
FRT
BE
32
(2)
(1) Refer to Parts Information above and use the Torque Converter Part Number as the PFP.
(2) Reference the current Nissan Warranty Flat Rate Manual and use the indicated Flat Rate Time.
2/3
ITB13-020b
PARTS ORDER FORM
for
2013 JX35 SHUDDER FROM TORQUE CONVERTER LOCK UP CLUTCH
INCOMPLETE ORDER FORMS WILL NOT BE PROCESSED
Dealer Code:
Order Date:
Dealership Email Address:
VIN Number:
PDC:
Sacramento PDC
Los Angeles PDC
Dallas PDC
Baltimore PDC
New York PDC
Orlando PDC
Chicago PDC
Greenville PDC
Memphis – Olive Branch PDC
Part Number
Description
31100-3WX0D
Torque Converter
Quantity
Send the completed form to:
Email to [email protected]
NOTE: This bulletin and Service Procedure is not a campaign. For convenience, the above
email address is being used to fulfill and expedite this part request.
3/3
ITB13-020b

SB-10052341-6958
Class ification:
Refere nc e:
Date :
AT13-008
ITB13-020
June 12, 2013
2013 JX35 SHUDDER FROM TORQUE CONVERTER LOCK UP CLUTCH
APPLIED VEHICLES:
2013 JX35 (L50)
APPLIED DATE:
APPIED VIN:
Built on or before March 26, 2013
Built before 5N1AL0M(**)DC 353940
IF YOU CONFIRM
A shudder (multiple bumps) from the torque converter lock-up clutch engagement,
and all of the following when the shudder occurs:
• Vehicle speed is between 18 and 35 mph.
• Throttle position is about 10%.
• When shudder occurs, if more throttle is applied shudder stops.
• No DTCs are stored.
NOTE: If the shudder occurs at speeds below 18 mph or above 35 mph, this bulletin does not apply.
ACTION
1. Replace the torque converter with the new one listed in the Parts Information:
• Refer to the TM section of the appropriate Service Manual for replacement information.
NOTE:
• Make sure the converter housing oil seal (front seal) is not damaged. If damaged, replace it.
• If the front seal is replaced, use special tool J-50817 (oil pump seal installer) to install and properly seat
the front seal.
• Make sure CVT fluid, as a lubricant, is applied to the front seal, torque converter snout, and input shaft
o-ring seal before installation of the new torque converter.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
1/3
PARTS INFORMATION
DESCRIPTION
Torque Converter
PART NUMBER
31100 – 3WX0D
QUANTITY
1
(1) Due to limited supply, Part Number 31100-3WX0D will be on restriction for several weeks after the
publication date of this bulletin. If 31100 – 3WX0D is needed during the restriction period, use the Parts
Order Form attached to the last page of this bulletin.
CLAIMS INFORMATION
Submit a Primary Part (PP) type line claim using the following claims coding:
DESCRIPTION
R&I Automatic CVT Transaxle Assy
RPL Torque Converter Assy
PFP
OP CODE
JD01AA
JD043A
(1)
SYM
DIA
FRT
BE
32
(2)
(1) Refer to Parts Information above and use the Torque Converter Part Number as the PFP.
(2) Reference the current Nissan Warranty Flat Rate Manual and use the indicated Flat Rate Time.
2/3
ITB13-020
PARTS ORDER FORM
for
2013 JX35 SHUDDER FROM TORQUE CONVERTER LOCK UP CLUTCH
INCOMPLETE ORDER FORMS WILL NOT BE PROCESSED
Dealer Code:
Order Date:
Dealership Email Address:
VIN Number:
PDC:
Sacramento PDC
Los Angeles PDC
Dallas PDC
Baltimore PDC
New York PDC
Orlando PDC
Chicago PDC
Greenville PDC
Memphis – Olive Branch PDC
Part Number
Description
31100-3WX0D
Torque Converter
Quantity
Send the completed form to:
Email to [email protected]
NOTE: This bulletin and Service Procedure is not a campaign. For convenience, the above
email address is being used to fulfill and expedite this part request.
3/3
ITB13-020