TMS-NTC-13214

TOYOTA
PRODUCT SUPPORT DIVISION
INTEROFFICE MEMORANDUM
To:
All Toyota Region General ManagersNice Presidents
From:
BobWaltz,
Vice President, Product Quality and Service Support
Subject:
Safety Recall DOM (D1 M) Preliminary Notification
Certain 2006 through 2010 Model Year Highlander HV Vehicles
Intelligent Power Module (IPM) Replacement
September 4, 2013
TMS-NTC-13214
~
On September 4, 2013, Toyota will file a Defect Information Report (DIR) with the National Highway
Traffic Safety Administration (NHTSA) informing the agency of our intent to conduct a voluntary Safety
Recall on certain 2006 through 2010 model year Highlander HV vehicles.
Toyota is currently working on obtaining the necessary replacement parts. We will notify dealerships
and owners again when the replacement parts are available.
Condition
Within the vehicle, inside the inverter assembly is an Intelligent Power Module (IPM) which contains a control
board equipped with transistors. Due to variation in characteristics of transistors in parallel circuits, the
temperature of the transistor(s) may exceed the allowable temperature of the solder underneath the transistor.
If this occurs, the solder could degrade and eventually cause heat damage to the transistor(s), illuminating
various warning lights on the instrument panel. In most cases, the vehicle will enter a fail-safe mode, resulting in
reduced motive power in which the vehicle can still be driven for short distances. In limited instances, the fuse
of the power supply circuit could blow, causing the hybrid system to shut down and resulting in the vehicle
· stopping while being driven.
Covered Vehicles
There are approximately 79,600 Toyota Highlander HV vehicles covered by this Safety Recall in the U.S.
Model Name
Toyota
Hiahlander HV
Model Year
Certain 2006 through 2010
Production Period
Mid February 2005
throuah late Julv 201 O
Number of Vehicles
Approximately
79,600 units
Status
•
•
•
DOM ("D1 M" until the remedy is launched) Preliminary Notification documents will be posted on TIS starting
the morning of Wednesday, September 4, 2013. For reference purposes only, VINs covered by this Safety
Recall will be searchable on TIS starting Wednesday morning, September 4, 2013.
Toyota is currently preparing the remedy parts for this condition.
The attached Dealer Daily Message will be sent to all dealerships informing them of the DIR filing.
Media Contacts
It is imperative that all media contacts (local and national) receive a consistent message. In this regard, all
media contacts must be directed to Cindy Knight (310) 468-2170 in Toyota Corporate Communications. (Please
do not provide this number to customers. Please provide this contact to only media associates.)
Customer Handling
A FAQ is attached to help dealerships respond to any customer concerns. If the customer has any further
questions, they are requested to contact the Toyota Customer Experience Center. The Toyota Customer
Experience Center can be reached at 1-888-270-9371 Monday through Friday, 5:00 am to 6:00 pm, or Saturday
7:00 am through 4:00 pm Pacific Time.
Please note the attached FAQ is published on the www.Tovota.com website for customer viewing.
Pre-Owned Vehicles in Dealer Inventory
Toyota generally requests that dealers do not deliver any pre-owned vehicles in dealer inventory that are
covered by a Safety Recall until the vehicle has been remedied. However, in this case, unless prohibited by
your state's law, dealers can deliver un-remedied pre-owned vehicles if they disclose to the customer that the
vehicle is subject to a Safety Recall and Toyota will send them a notification when the remedy is available
Handling of Vehicles Exhibiting this Condition
In the unlikely event a customer contacts a dealership and has experienced the condition described,
dealerships are requested to assist him/her by setting up an appointment to diagnose the condition. If the
condition is related to the Safety Recall, the diagnosis and repair will be performed at no charge.
Campaign Designation Decoder
cpcp
Year Campaiin is Launched Repair! Phase
8 =2008
=
9 2009
A=2010
8=2011
c = 2012
D = 2013
E
=2014
F=2015
Etc...
=
O=Remedy
1 Interim (Remedy
not yet available) "1"
will change to "O" when
the Remedy is
available
op
Current Campaign Letter
for thij year
1•1 Campaign= A
2ni1
3rd
4th
5th
511>
Campaign= B
Campaign = C
Campaign= D
Campaign = E
Campaign F
1" Campaign = G
stn Campaign.= H
gu. Campaign = I
Etc...
=
Examples:
ADD= Launched in 2010, Remedy Phase, 4th Campaign Launched in 2010
C1 B =Launched in 2012, Interim Phase, 2nd Campaign Launched in 2012
D1M =Launched in 2013, Interim Phase, 13th Camoaian Launched in 2013
The attached Dealer Daily Message will be sent to all dealerships informing them of the DIR filing.
Dealership associates that have any questions are requested to contact their District Service/Parts Manager.
Please review this preliminary notification with your staff to assure that all relevant personnel have been briefed
regarding this subject.
Thank you for your cooperation.
Enclosures
cc:
M.
G.
J.
R.
G.
w.
D.
B.
G.
A.
J.
D.
B.
F.
D.
Region/Private Distributor Assistant General Managers
Region/Private Distributor Customer Service Operations Managers
Region/Private Distributor Service Managers/DirectorsNPs
Region/Private Distributor Parts Managers/DirectorsNPs
Region/Private Distributor Customer Services Field Managers
Region/Private Distributor Technical Services and Training Managers
Region/Private Distributor District Service and/or Parts Managers
Region/Private Distributor Customer Relations Managers
Region/Private Distributor PDC Managers
Region/Private Distributor Field Technical Specialists
Region/Private Distributor Service Training Specialists
Region/Private Distributor Vehicle Operations Managers
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All TMS Sales Administration Managers
All TMS Product Quality & Service Support Managers
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