23-005-14

NUMBER:
GROUP:
DATE:
23-005-14
Body
February 22 , 2014
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system,
or transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of Chrysler Group LLC.
SUBJECT:
Rattle , Tick , Or Squeak From The Instrument Panel Area
OVERVIEW:
This bulletin involves removing the cowl panel cover and repositioning a metal tab on the
lower plenum .
MODELS:
2012-2013
(RT)
Caravan , Grand Voyager, Town And Country
NOTE: This bulletin applies to vehicles built on or after September 9, 2011 (MOH
0909.XX) and on or before March 6, 2013 (MOH 0306XX).
SYMPTOM/CONDITION:
A sheet metal contact or touch condition under the cowl panel cover in either right or left
corner of the plenum below the hood hinge may cause the rattle, tick, or squeak noise .
DIAGNOSIS:
If the customer describes the symptom , perform the Repair Procedure .
REPAIR PROCEDURE:
1. Verify the customer concern by driving the vehicle over a variety of road surfaces . If a
rattle , tick, or squeak noise is heard and nothing can be touched inside the vehicle to
eliminate the noise, continue with the repair procedure.
2. Remove the cowl panel cover to access the outboard end rear corners (1) of the lower
plenum (Fig . 1). Refer to the detailed procedure in DealerCONNECT>
TechCONNECT> Service> 23 - Body> Exterior> COVER, Cowl Panel> Removal.
23-005-14
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Fig. 1 Area Under The Cowl Panel Cover
1 - Lower Pl enum Rea r Co rners
3. With a flashlight, look for a touch condition (metal to metal contact) of a sheet metal
tab (3) contacting the body inner panel (2) at the outboard ends (rear corners) of the
plenum (1 , 4 ). The contact area will be under the hood hinge on the side of the vehicle
where the noise was most noticeable (Fig. 2).
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23-005- 14
Fig. 2 Close Up Of Contact Area Under The Cowl Panel Cover
1 - Upper Plenum
2 - Body Inner Panel
3 - Meta l Tab - Area Of Concern
4 - Lower Plenum
4. With a pry bar or equivalent, position the lower plenum sheet metal tab away from the
body inner panel.
Fig. 3 Position Metal Tab Away From Inner Body Panel
1 - Pry Bar Or Equivalent
-4-
23-005-14
5.
Ensure that the lower plenum sheet metal tab has been position away from and is not
touching the body inner panel (Fig . 4 ).
Fig. 4 Verify Metal Tab Is Not Contacting Inner Body Panel
1 - Lower Plenum Rear Co rners
6.
7.
Repeat the metal tab repositioning process for the opposite side.
Install the cowl panel cover. Refer to the detailed procedure in DealerCONNECT>
TechCONNECT> Service> 23 - Body> Exterior> COVER, Cowl Panel> Installation .
8. Verify that the noise has been eliminated by driving the vehicle along the same route
and over a variety of road surfaces.
POLICY:
Reimbursable within the provis ions of the warranty.
TIME ALLOWANCE:
Labor Operation
No:
23-02-08-95
Description
Modify Metal Tab At Lower Plenum (1 - 6 - Electrical
Semi-Skilled)
And Body
Systems
FAILURE CODE:
lzz
Skill Category
IService Action
Amount
0.4 Hrs.