EL13-023E
Service Bulletin Details
Public Details for: EL13-023E
Summary to be provided on a future date.
Models from 2016
2016 INFINITI Q50 |
2016 INFINITI Q50 HYBRID |
Models from 2015
2015 INFINITI Q50 |
2015 INFINITI Q50 HYBRID |
Models from 2014
2014 INFINITI Q50 |
2014 INFINITI Q50 HYBRID |
Classification: Reference: Date: EL13-023e ITB13-026e March 23, 2016 2014-2016 Q50 AND Q50 HYBRID; DISPLAY CONTROL UNIT (UPPER DISPLAY SCREEN) REPLACEMENT This bulletin has been amended. The APPLIED VEHICLES was updated, and the information on page 3 was clarified. Please discard all previous versions of this bulletin. APPLIED VEHICLES: 2014-2016 Q50 (V37) 2014-2016 Q50 Hybrid (V37) SERVICE INFORMATION If the Display Control Unit (DCU) needs to be replaced on an Applied Vehicle for any reason, follow the steps in the Service Procedure to: Confirm proper diagnosis and repair with TECH LINE to obtain DCU order approval, then place the order with DENSO. Configure the Multi AV system. Register the replacement DCU. DCU registration is necessary whether or not the vehicle has an active Infiniti InTouch Apps subscription. Display Control Unit NOTE: The original DCU must be installed in the vehicle while performing part of this procedure. DO NOT remove the original DCU until instructed. Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this applies to your vehicle. 1/14 SERVICE PROCEDURE Before starting, make sure your ASIST has been synchronized to the current date and all CONSULT-III plus (C-III plus) upgrades have been installed. Parts of the Procedure PART 1: Confirm Proper Diagnosis and Repair with TECH LINE to Obtain Display Control Unit Order Approval, Then Place The Order With DENSO PART 2: Record Multi AV Configuration Values of Original Display Control Unit; Replace Display Control Unit PART 3: Configure the Multi AV System PART 4: Manually Configure the Multi AV System (if needed) PART 5: Register the Replacement Display Control Unit PART 6: 2014 model year vehicles only: Check the software version – confirm it is the newest version – update if needed PART 1: Confirm Proper Diagnosis and Repair With TECH LINE to Obtain Display Control Unit Order Approval, Then Place the Order With DENSO. To improve customer satisfaction by providing the correct repair on the first visit, Infiniti has put in place a procedure for ordering an “exchange” or “new” DCU. To ensure a proper diagnosis and repair, the technician will need to call TECH LINE to confirm (or assist with) their diagnosis and the proper repair prior to ordering the DCU. DENSO will require a confirmation from TECH LINE prior to shipping an exchange DCU. New DCUs will be put on parts restriction and will need to be cleared prior to the order shipping. In the event that a new DCU is required, the warranty claims call center will verify that TECH LINE has recommended replacement. This process applies to vehicles equipped with a Navigation system as well as non-Navigation vehicles. TECH LINE has the support of engineering and DENSO in diagnosis, if needed. Most DCUs ordered should be an exchange unit versus a new unit. The requirement of calling TECH LINE for confirmation to replace a DCU will be monitored to ensure the most effective and accurate method of repair. Future changes or adjustments may be made to this process to increase repair timeliness and/or customer satisfaction. A new DCU is required only if: The vehicle has not yet been sold. The customer requests a new DCU on a non-warranty repair. The exchange DCU is not available. Insurance claim replacement. NOTE: Infiniti also recommends using this procedure for non-warranty repairs to ensure that proper diagnosis and repair is performed. 2/14 ITB13-026e Contact TECH LINE to Confirm DCU Replacement is Needed NOTE: Contacting TECH LINE is done to confirm diagnosis. An exchange DCU must be ordered by your parts department directly from DENSO. See Order an Exchange DCU Form DENSO below. 1. Duplicate and verify the customer’s concern if possible. If duplication is not possible, gather as much information about the issue as possible from the service advisor/writer or customer. 2. Check for any connected devices (phone, iPod, MP3 player, etc.) or determine if a connected device is present during the concern. Gather model and software version information if possible. 3. Call TECH LINE, after gathering preliminary information of the concern. After a diagnosis of the concern has been performed, and the technician and TECH LINE agree that the DCU should be replaced, go to step 4. 4. Provide the following information to TECH LINE: DCU part number _______________________________________ NOTE: The DCU part number can be found on the label on the back of the DCU, or with CONSULT-III plus by going to Diagnosis (One System) > MULTI AV > ECU Identification. Is the vehicle equipped with a Navigation System? _____________ Dealer name and fax number ______________________________ Dealer contact name _____________________________________ 5. TECH LINE will confirm with DENSO, by email, that the diagnosis has occurred and a DCU replacement is approved. NOTE: TECH LINE does not send an email or fax to your parts department. Order an Exchange DCU From DENSO 6. After steps 1 – 5 above have been completed, your parts department will order the replacement exchange DCU as follows: a. Fill out the Exchange Order Form and fax or email it to DENSO. Order forms are found on nnanet.com: a. b. c. d. Log onto nnanet.com. Confirm Brand View is Infiniti. Select Workspace. In the Warranty section, select Electronic Exchange Information. b. After the order is submitted, and after TECHLINE has submitted authorization by email, then DENSO will fax the confirmation form back to your parts department. NOTE: If you are logged on to nnanet.com, clicking on this link will take you directly to the form. https://www.nnanet.com/wps/myportal/DPInfinitiElectronicExchangeInformation 3/14 ITB13-026e PART 2: Record Multi AV Configuration Values of Original Display Control Unit; Replace Display Control Unit 7. Prepare the vehicle: Make sure the shift selector is in Park, and the parking brake is set. Connect the GR8 to the 12V battery and select ECM Power Supply Mode. Connect the C-III plus VI to the vehicle Launch C-III plus on the CONSULT PC. Turn the ignition ON: For Q50 vehicles Cycle the ignition to ON. DO NOT start the engine. For Q50 Hybrid vehicles Cycle the ignition to ON. DO NOT cycle to Ready Mode. 8. Select Re/programming Configuration. Step 8 Figure 1 4/14 ITB13-026e 9. Read the Precautions. When finished, touch the “Confirmed instructions” box to insert a check mark, then select Next. Step 9 Figure 2 10. Select the Manual Selection (Vehicle Name) tab, then select the applicable Model and Year. NOTE: If the screen shown in Figure 3 does not display, proceed to step 12. Step 10 11. Select Select. Step 11 Figure 3 12. Confirm the correct Model Name and Model Year are displayed. When finished, select Confirm. xxxxxxxxxxxxxxxxx Step 12 Figure 4 5/14 ITB13-026e 13. After system call completes, confirm the correct VIN is displayed. When finished, select Confirm. NOTE: If the VIN displayed is incorrect, input the correct VIN. When finished, select Confirm. Step 13 Figure 5 14. Select MULTI AV. Step 14 Figure 6 15. Select Read/Write Configuration. Step 15 Figure 7 6/14 ITB13-026e 16. Select Before Replace ECU. Step 16 Figure 8 17. Confirm current configuration and write it down. Configuration can also be printed with the Print Screen button or Screen Capture button. Write down / print this information Use the scroll arrow if more than one page of information is available. NOTE: Configurable options will differ between models. Your screen may look different. Figure 9 18. Select Save. Step 18 NOTE: If the configuration data cannot be saved, replace the DCU as instructed in the applicable Electronic Service Manual (ESM) and then proceed to PART 4: Manually Configure the Multi AV System (if needed) on page 9 of this bulletin. xxxxxxxxxxxxxxxxxxxxx xxxxxxxxxxxx 19. Select End. Step 19 Figure 10 7/14 ITB13-026e 20. Replace the DCU Unit as instructed in the applicable ESM. Refer to section AV > DISPLAY CONTROL UNIT > Removal and Installation. PART 3: Configure the Multi AV System 21. Perform steps 7-15. 22. When you get to the screen shown in Figure 11, select Confirm. Step 22 Figure 11 23. Select After Replace ECU. Step 23 Figure 12 8/14 ITB13-026e 24. Select OK. After performing step 24 If an error message does not display: Proceed to step 37 on page 12. If an error message does display: Figure 13 Proceed to PART 4: Manually Configure the Multi AV System (if needed), below. Step 24 PART 4: Manually Configure the Multi AV System (if needed) NOTE: If the screen in Figure 14 is not displayed, click on the Home icon. 25. Select Re/programming Configuration. Step 25 Figure 14 9/14 ITB13-026e 26. Read the Precautions. When finished, touch the “Confirmed instructions” box to insert a check mark, then select Next. Step 26 Figure 15 27. Select the Manual Selection (Vehicle Name) tab, then select the applicable Model and Year. NOTE: If the screen shown in Figure 16 does not display, proceed to step 29. Step 27 28. Select Select. Step 28 Figure 16 29. Confirm the correct Model Name and Model Year are displayed. When finished, select Confirm. xxxxxxxxxxxxxxxxx Step 29 Figure 17 10/14 ITB13-026e 30. Confirm the correct VIN is displayed. When finished, select Confirm. NOTE: If the VIN displayed is incorrect, input the correct VIN. When finished, select Confirm. Step 30 Figure 18 Step 31 31. Select MULTI AV. Figure 19 32. Select Manual Configuration. Step 32 Figure 20 11/14 ITB13-026e 33. Use the drop down menus to select the Configuration options that were printed or written down in step 17. Step 33 Use the scroll arrow if more than one page of information is available. NOTE: Configurable options will differ between models. Your screen may look different from Figures 21 and 22. 34. Select Next. Figure 21 Step 34 35. Confirm the configuration displayed is correct, then select OK. Step 35 Figure 22 36. Turn the ignition OFF, then start the engine or Ready, and wait for about 30 seconds. 37. Use C-III plus to clear any codes from the Multi AV system. a. Select Home on the C-III plus screen. b. Select Diagnosis (One System) > Multi AV > Self Diagnosis Results. c. Clear any codes that may be present. 12/14 ITB13-026e 38. Write down the Unit ID number as follows (see Figure 23): NOTE: The unit ID number will be used in Part 5 of the procedure. a. Select ECU Identification on the C-III plus screen. b. Write down the UNIT ID number. Step 38a Step 38b Figure 23 39. Close C-III plus and disconnect the plus VI from the vehicle. 40. Check that the operation of the DCU and, if equipped, RearView Monitor camera images (fixed guide lines and predictive course lines) are normal. 13/14 ITB13-026e PART 5: Register the Replacement Display Control Unit 41. Register the replacement DCU by calling Infiniti Owner Services at 1-855-444-7244. Listen to the prompts and select the option for the “Infiniti Connection Specialist.” During this call you will be asked for the Unit ID number (see step 38) and the VIN. Infiniti Owner Services hours of operation are: Monday – Saturday: 8:00am to Midnight EST Closed Thanksgiving, Christmas, and New Years Day IMPORTANT: Step 41 MUST be performed to register the replacement DCU. If this step is not performed, the Infiniti InTouch Apps feature – if the vehicle has an active subscription – will not function. Perform this step even if the vehicle does not have an active Infiniti InTouch Apps subscription, as future enrollment will also be affected. 42. Disconnect the GR8 from the 12V battery. PART 6: 2014 Model Year Vehicles Only: Check the Software Version – Confirm it is the Newest Version – Update if Needed. NOTE: PART 6 does NOT apply to 2015-2016 model year vehicles. Click Here: This will link you to the General Procedure for Infiniti InTouch Software Update. 14/14 ITB13-026e