2014 Infiniti Q50 HybridInfiniti Q50 Hybrid 2014

Vehicle Details: Recalls, Fuel Economy, Emissions, Crash Tests, Investigations, Consumer Complaints, Service Bulletins

Infiniti Logo

Below you will find all available information on the 2014 Infiniti Q50 Hybrid, manufacturered by Nissan Motor Manufacturing (uk) Ltd.
The vehicle is described as a Rear-Wheel Drive Midsize Cars 4-door sedan, hardtop.

ManufacturerKnown WMI(s)Fuel Type
InfinitiSJK 1N4 Premium
City MPGHighway MPGCO2 emissions
20 - 29 MPG29 - 36 MPG282 - 389 g/mile
Infiniti VIN Decoder

Use the box here to look up VINs from Infiniti as well as other manufacturers

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Sub-models: - Q50 Hybrid Awd -

Frequently Asked Questions
  • What is the MPG of a 2014 Infiniti Q50 Hybrid?
     - The 2014 Infiniti Q50 Hybrid has an EPA estimated city efficiency of 20 - 29 MPG and an estimated highway efficiency of 29 - 36 MPG.
  • What is the fuse box diagram for the 2014 Infiniti Q50 Hybrid?
     - Fuse box diagrams for the 2014 Infiniti Q50 Hybrid can be found here
  • What is the annual fuel cost for the 2014 Infiniti Q50 Hybrid?
     - EPA estimated annual fuel cost for the 2014 Infiniti Q50 Hybrid is $2900.
  • Where is the 2014 Infiniti Q50 Hybrid produced?
     - The 2014 Infiniti Q50 Hybrid is produced in Sunderland , United Kingdom (uk).
  • Are there recalls for the 2014 Infiniti Q50 Hybrid?
     - There are 22 recall(s) for the 2014 Infiniti Q50 Hybrid, additional information is below.
  • How much does the 2014 Infiniti Q50 Hybrid weigh?
     - The 2014 Infiniti Q50 Hybrid is listed to weigh 1754 lbs.
Available Engine & Drive Classes
  • 3.5L 6 cylinder 7-speed automatic with select shift
  • 3.7L 6 cylinder 7-speed automatic with select shift
NHTSA Mandated Recalls
  • Recall 110879 [USA]: If the vehicle does not steer as the driver anticipates, there is an increased the risk of a crash.

  • Recall 119633 [USA]: If the passenger frontal air bag does not deploy as intended in the event of a crash, the passenger is at an increased risk of injury.

  • Recall 105092 [USA]: The vehicle may gradually accelerate due to the throttle chamber reopening. this unexpected acceleration may increase the risk of a crash.

  • Recall 105497 [USA]: The damaged housings could crack and fracture, creating road debris and disabling the vehicle, increasing the risk of a crash.

  • Recall 105608 [USA]: The stall-like condition that occurs when the electric motor stops working may increase the risk of a crash.

  • Recall 102296 [USA]: If the ocs does not detect an adult occupant in the passenger seat, the passenger airbag would be deactivated. failure of the passenger airbag to deploy during a crash (where deployment is warranted) could increase the risk of injury to the passenger.

  • Recall 101307 [USA]: The disablement of the steering systems could result in a loss of steering, increasing the risk of a crash.

  • Recall R/2014/120 [UK]: Vehicle may cut out

  • Recall R/2014/122 [UK]: Unintended acceleration

  • Recall R/2016/123 [UK]: Steering / directional control may be affected

  • Recall R/2014/121 [UK]: Under extreme circumstances transmission may detach

  • Recall R/2015/027 [UK]: Oil may leak engine may stall

  • Recall 2016296 [Canada]: Steering

  • Recall 2016179 [Canada]: Seats and restraints

  • Recall 2016123 [Canada]: Airbag

  • Recall 2014416 [Canada]: Powertrain

  • Recall 2014415 [Canada]: Powertrain

  • Recall 2014414 [Canada]: Powertrain

  • Recall 2014093 [Canada]: Airbag

  • Recall 2013410 [Canada]: Steering

  • Recall 2016296 [Canada]: Steering

  • Recall 2016179 [Canada]: Seats and restraints

To ensure accuracy and for your safety, it is recommended to do a free VIN recall check here or here [USA] - UK - Canada.

NHTSA Submitted Mechanical & Emissions Details
  • Automatic (S7) Rear-Wheel Drive Q50

    Description Data
    Engine cylinders6
    Engine displacement in liters3.7
    TransmissionAutomatic (S7)
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-4750
    Description Data
    Annual petroleum consumption in barrels for fuel type 112.9352
    City mpg for fuel type 1,20
    Unrounded city mpg for fuel type 1,19.6238
    Tailpipe co2 in grams/mile for fuel type 1389
    Combined mpg for fuel type 1,23
    Unrounded combined mpg for fuel type 1,22.8994
    Engine cylinders6
    Engine displacement in liters3.7
    Drive axle typeRear-Wheel Drive
    EPA model type index154
    EPA fuel economy score (-1 = not available)6
    Annual fuel cost for fuel type 1 ($)2900
    Fuel type with fuel type 1 and fuel type 2 (if applicable)Premium
    Fuel type 1. for single fuel vehicles, this will be the only fuel. for dual fuel vehicles, this will be the conventional fuel.Premium Gasoline
    EPA ghg score (-1 = not available)6
    Highway mpg for fuel type 1,29
    Unrounded highway mpg for fuel type 1,28.7686
    Vehicle record id33938
    4 door luggage volume (cubic feet)14
    Model name (carline)Q50
    Has my mpg data; see yourmpgvehicle and yourmpgdrivervehicleY
    If true, this vehicle operates on a blend of gasoline and electricity in charge depleting modefalse
    4-door passenger volume (cubic feet)100
    TransmissionAutomatic (S7)
    Unadjusted city mpg for fuel type 124.7527
    Unadjusted highway mpg for fuel type 141.0052
    EPA vehicle size classMidsize Cars
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-4750
    3-character manufacturer codeNSX
    Date the vehicle record was created (iso 8601 format)Tue Jan 01 00:00:00 EST 2013
    Date the vehicle record was last modified (iso 8601 format)Mon Sep 26 00:00:00 EDT 2016
    Vehicle has start-stop technology (y, n, or blank for older vehicles)N
  • Automatic (S7) Rear-Wheel Drive Q50 Hybrid

    Description Data
    Engine cylinders6
    Engine displacement in liters3.5
    TransmissionAutomatic (S7)
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-1000
    Electric motor (kw-hrs)346V Li-Ion
    Description Data
    Annual petroleum consumption in barrels for fuel type 19.5971
    City mpg for fuel type 1,29
    Unrounded city mpg for fuel type 1,28.7481
    Tailpipe co2 in grams/mile for fuel type 1282
    Combined mpg for fuel type 1,31
    Unrounded combined mpg for fuel type 1,31.4831
    Engine cylinders6
    Engine displacement in liters3.5
    Drive axle typeRear-Wheel Drive
    EPA model type index142
    EPA fuel economy score (-1 = not available)8
    Annual fuel cost for fuel type 1 ($)2150
    Fuel type with fuel type 1 and fuel type 2 (if applicable)Premium
    Fuel type 1. for single fuel vehicles, this will be the only fuel. for dual fuel vehicles, this will be the conventional fuel.Premium Gasoline
    EPA ghg score (-1 = not available)8
    Highway mpg for fuel type 1,36
    Unrounded highway mpg for fuel type 1,36.0
    Vehicle record id34059
    4 door luggage volume (cubic feet)9
    Model name (carline)Q50 Hybrid
    Has my mpg data; see yourmpgvehicle and yourmpgdrivervehicleY
    If true, this vehicle operates on a blend of gasoline and electricity in charge depleting modefalse
    4-door passenger volume (cubic feet)100
    TransmissionAutomatic (S7)
    Unadjusted city mpg for fuel type 137.7958
    Unadjusted highway mpg for fuel type 152.0327
    EPA vehicle size classCompact Cars
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-1000
    Electric motor (kw-hrs)346V Li-Ion
    3-character manufacturer codeNSX
    Date the vehicle record was created (iso 8601 format)Tue Jan 01 00:00:00 EST 2013
    Date the vehicle record was last modified (iso 8601 format)Tue Jun 02 00:00:00 EDT 2020
    Vehicle has start-stop technology (y, n, or blank for older vehicles)Y
  • Automatic (S7) All-Wheel Drive Q50 Hybrid Awd

    Description Data
    Engine cylinders6
    Engine displacement in liters3.5
    TransmissionAutomatic (S7)
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-1250
    Electric motor (kw-hrs)346V Li-Ion
    Description Data
    Annual petroleum consumption in barrels for fuel type 19.917
    City mpg for fuel type 1,28
    Unrounded city mpg for fuel type 1,27.7018
    Tailpipe co2 in grams/mile for fuel type 1293
    Combined mpg for fuel type 1,30
    Unrounded combined mpg for fuel type 1,30.3575
    Engine cylinders6
    Engine displacement in liters3.5
    Drive axle typeAll-Wheel Drive
    EPA model type index144
    EPA fuel economy score (-1 = not available)8
    Annual fuel cost for fuel type 1 ($)2200
    Fuel type with fuel type 1 and fuel type 2 (if applicable)Premium
    Fuel type 1. for single fuel vehicles, this will be the only fuel. for dual fuel vehicles, this will be the conventional fuel.Premium Gasoline
    EPA ghg score (-1 = not available)8
    Highway mpg for fuel type 1,34
    Unrounded highway mpg for fuel type 1,34.3867
    Vehicle record id34061
    4 door luggage volume (cubic feet)9
    Model name (carline)Q50 Hybrid Awd
    Has my mpg data; see yourmpgvehicle and yourmpgdrivervehicleY
    If true, this vehicle operates on a blend of gasoline and electricity in charge depleting modefalse
    4-door passenger volume (cubic feet)100
    TransmissionAutomatic (S7)
    Unadjusted city mpg for fuel type 136.2444
    Unadjusted highway mpg for fuel type 150.0
    EPA vehicle size classCompact Cars
    You save/spend over 5 years compared to an average car ($). savings are positive; a greater amount spent yields a negative number. for dual fuel vehicles, this is the cost savings for gasoline-1250
    Electric motor (kw-hrs)346V Li-Ion
    3-character manufacturer codeNSX
    Date the vehicle record was created (iso 8601 format)Tue Jan 01 00:00:00 EST 2013
    Date the vehicle record was last modified (iso 8601 format)Tue Jun 02 00:00:00 EDT 2020
    Vehicle has start-stop technology (y, n, or blank for older vehicles)Y
NHTSA Submitted Crashtests
  • Ncap Side Impact Pole Barrier- 2014 Infin: Vehicle Into Pole

    There are 13 videos for NHTSA test number 8410

    There are 71 photos for NHTSA test number 8410

    Click HERE to view content

  • 35 Mph Ncap Frontal - 2014 Infiniti Q50 A: Vehicle Into Barrier

    There are 21 videos for NHTSA test number 8446

    There are 83 photos for NHTSA test number 8446

    Click HERE to view content

  • Fmvss 208 Low Risk Deployment - 2014 Infi: Low Risk Deployment

    There are 34 videos for NHTSA test number 8776

    Click HERE to view content

  • Ncap Side Impact - 2014 Infiniti Q50 Hybr: Impactor Into Vehicle

    There are 12 videos for NHTSA test number 8441

    There are 105 photos for NHTSA test number 8441

    Click HERE to view content

Bulletins

Bulletins are notices put out by manufacturers in conjunction with the NHTSA to notify the public of manufacturing issues or changes.

  • ITB12-011Q - ELECTRICAL SYSTEM: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • SM442014 - FUEL SYSTEM, OTHER:STORAGE:FUEL GAUGE SYSTEM: Fuel sender
  • ITB03-051Q - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-024C - EQUIPMENT: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-074B - BRAKES (PWS): Abs/vdc can diagnosis information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-007H - VISIBILITY: Removing foreign material from the window glass this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-067C - WHEELS: Wheel bearing collision damage this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB09-039J - VISIBILITY: Windshield cracking this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-040 - ELECTRICAL SYSTEM: 3g telematics hardware deactivation service information the applied vehicles that come equipped with a factory installed sos switch, located near the overhead map lamp, also come equipped with a wireless communication device called a
  • ITB19-024B - AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB22-006 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Battery quick charge notice service information when charging the vehicle⿿s 12 volt battery with the high amperage quick charge function, the ignition should never be on, or turned on, while charging. Attempting to start the vehicle
  • ITB17-042E - ENGINE AND ENGINE COOLING: Dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-052D - ELECTRICAL SYSTEM: Intelligent key not detected / engine will not start this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-044J - FUEL SYSTEM, OTHER: Evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-006C - ELECTRICAL SYSTEM: Can communication ⿿ network diagnostic flow chart this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-029B - ELECTRICAL SYSTEM: Can communication codes ⿿ diagnostic tips and guidelines this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • NTB03-074P - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-033C - EXTERIOR LIGHTING: Cleaning front or rear combination lamp assemblies this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB03-051P - EXTERIOR LIGHTING: Headlamp, fog lamp, or rear combination lamp fogging this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • PC835 - R1606 Ca - SEATS: R1606 occupant classification system (ocs) campaign quality review ***** retailer announcement ***** infiniti is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs f
  • ITB16-012D - ELECTRICAL SYSTEM: Intelligent key buttons inoperative but request switches work this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB11021B - EQUIPMENT: Service information temporary tire flat spotting is common on new dealer in-stock vehicles that have not been occasionally moved. Flat spotting can occur after the vehicle has been parked (not moved) for a few days, or longer. In most c
  • ITB09041A - EQUIPMENT ADAPTIVE/MOBILITY: If you confirm a refrigerant leak at a refrigerant pipe/hose joint location, actions 1. Inspect the metal surfaces of the pipe/hose joint for damage or contamination. Note: do not replace a refrigerant pipe, hose, or other a/c compon
  • ITB09063B - FORWARD COLLISION AVOIDANCE: Service information because of collision damage or other vehicle repair, a replacement "certification label" or "vin plate / label" may be needed. These items may be available from infiniti by request if certain criteria are met.
  • ITB15021A - EQUIPMENT: Service information if the clip for the fuel filler cap tether becomes lost or is detached for any reason, it is no longer necessary to replace the fuel filler cap. The clip or "pin" is now available as a separate service part. Note -
  • ITB13026E - ELECTRICAL SYSTEM:ADAS:AUTONOMOUS/SELF DRIVING:SOFTWARE: Service information if the display control unit (dcu) needs to be replaced on an applied vehicle for any reason, follow the steps in the service procedure of this bulletin. See this bulletin for further detail.
  • ITB16014 - ENGINE AND ENGINE COOLING: If you confirm the mil is on with P0116 engine coolant temperature (ect sensor) stored, and there are no drivability issues. Action 1. Refer to step 6 in the service procedure to confirm if ecm reprogramming applies. 2. If i
  • ITB15018A - SERVICE BRAKES, HYDRAULIC: If you confirm: "brake judder" during braking, especially when braking at highway speeds. Symptoms of "brake judder": - steering wheel shake - body vibration - brake pedal pulsation important notes: if any symptom above occur
  • ITB03051J - EXTERIOR LIGHTING: Service information occasionally customers may notice water vapor or fog in the headlamps. The information, illustrations, and flow chart in this bulletin are provided to help you in determining if an incident for water/condensation in
  • ITB15034B - ELECTRICAL SYSTEM: Introduction infiniti is conducting a voluntary service campaign on certain specific 2014-2015 q50 hybrid cold state vehicles (listed below) to replace the 12 volt battery. This service will be performed at no cost to the customer for part
  • P5326B - ELECTRICAL SYSTEM: This announcement has been updated to include new battery replacement instructions due to the parts shortage new claims information
  • P5323B - ELECTRICAL SYSTEM: This announcement has been updated to include new battery replacement instructions due to the parts shortage new claims information
  • ITB16006 - FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: SONAR/ULTRASONIC: Service information when diagnosing the front sonar parking sensor for potentially unwanted activation (e.G. Sonar activates with no obstacle ahead), inspect the front license plate, front license plate frame and if equipped, the front l
  • P5323A - ELECTRICAL SYSTEM: 12-volt batteries necessary for replacement under P5323 or P5326 are currently on back order. We expect additional parts to arrive in late april.
  • P5326A - ELECTRICAL SYSTEM: 12-volt batteries necessary for replacement under P5323 or P5326 are currently on back order. We expect additional parts to arrive in late april.
  • PC405A - LATCHES/LOCKS/LINKAGES: Infiniti would like to remind retailers that the ?Q50 client appreciation? Program (pc405) will expire on january 30th, 2016. Vehicles serviced on or after that date will no longer be eligible for the program.
  • ITB09039C - VISIBILITY: Service information the purpose of this bulletin is to give infiniti dealers guidelines to help determine if windshield breakage is covered under warranty or is the customer?S responsibility. Nissan north america (nna) is not responsible f
  • ITB16009 - ELECTRICAL SYSTEM: Service information the function to detect the last item to trigger the vehicles theft alarm system can now be accessed with consult-iii plus (c-iii plus). This function can be accessed by selecting: * diagnosis (all systems) or di
  • ITB16005 - ELECTRICAL SYSTEM: Service information the intelligent keys used on the various infiniti vehicles may not be interchangeable between models and years. See this bulletin for further detail.
  • P5326OL - ELECTRICAL SYSTEM: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 - 2015 q50 hybrid cold state vehicles (listed below) to reprogram the direct adaptive steering (dast) and replace the 12 volt battery.
  • P5323OL - STEERING: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 - 2015 q50 hybrid cold state vehicles (listed below) to reprogram the direct adaptive steering (dast) and replace the 12 volt battery.
  • P5323 - ELECTRICAL SYSTEM: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 - 2015 q50 hybrid cold state vehicles (listed below) to reprogram the direct adaptive steering (dast) and replace the 12 volt battery.
  • P5326 - STEERING: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 - 2015 q50 hybrid cold state vehicles (listed below) to reprogram the direct adaptive steering (dast) and replace the 12 volt battery.
  • ITB13007A - VISIBILITY: Service information windshield "foreign material" that is on the surface of the glass in some cases can be cleaned off with a very particular type and grade of steel wool. * most any foreign material on the surface of the windshield c
  • ITB09015G - EQUIPMENT: Service information design and process changes have been made to improve battery voltage at dealer receipt. Our goal is to deliver vehicles to customers with a 12 volt battery in excellent condition. Proper dealership storage and maintena
  • ITB14059A - VEHICLE SPEED CONTROL: If you confirm all "hands free" functions of the intelligent key (i-key) do not work. For example, the doors will not lock or unlock when pressing either front door request switch. Note: - the issue of all i-key "hands free" functio
  • P5325OL - BACK OVER PREVENTION:SOFTWARE: Infiniti is conducting a voluntary service campaign on certain my 2014-15 q50 vehicles equipped with direct adaptive steeringtm (das) system to update the das software to the latest production standards
  • P5325 - BACK OVER PREVENTION:SOFTWARE: Infiniti is conducting a voluntary service campaign on certain my 2014-15 q50 vehicles equipped with direct adaptive steeringtm (das) system to update the das software to the latest production standards
  • PC405 - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Beginning october 14th, 2015 infiniti usa will be asking retailers to provide additional client satisfaction activities on specific vehicles identified through service comm as pc405 ?Q50 client appreciation?.
  • ITB11042D - EQUIPMENT: If you confirm the customer states homelink will not operate or has improper operation. Actions 1. To significantly reduce unnecessary repairs, make sure: a. The vehicle is not in "transit mode" (if equipped). - not in transit mode:
  • ITB15027 - ELECTRICAL SYSTEM: Service information if the glove box is removed for any reason (for example, installing an accessory kick plate, replacing an in-cabin microfilter, etc.), verify the trunk release power cancel switch operates normally after installing the
  • ITB13039A - BACK OVER PREVENTION: Service information this bulletin has compiled tire pressure monitor system (tpms) and low tire pressure warning system (ltpws) information for: - basic diagnosing of tpms/ltpws systems - radio frequency interference causing a "no da
  • ITB11011A - EQUIPMENT: Service information for qx60 hybrid vehicles, go to page 4. Q50, q70, and m35 hybrid vehicles the internal combustion (ic) engine in the q50, q70, and m35 hybrid vehicles is started using a high voltage motor that is integrated into t
  • ITB14028A - POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT: Service information the information in this bulletin is provided to help ensure correct diagnosis and repair of fluid leaks. All fluid leaks, when properly diagnosed, should be repaired (whether under warranty or customer pay) to ensure
  • ITB14051A - FORWARD COLLISION AVOIDANCE: If you confirm all of the following: the fcw (forward collision warning) malfunction is on or reported to have been on, and dtc C1A27 (ecd power supply circuit) is stored (past or current), and the brake fluid level is normal. Note: c1a
  • ITB13054D - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM): If you confirm: the mil is on with dtc P0101 and/or P010B (maf sen/circuit-b1/b2) and there are no drivability issues. Action: 1. Refer to step 6 in the service procedure to confirm this bulletin applies to the vehicle you are working
  • ITB15001A - BACK OVER PREVENTION: If you confirm the steering wheel makes a faint squeaking/ticking noise when turned left or right. Note: due to the faint nature of this noise it may be necessary to lift front wheels off of the ground so that it can be isolated. Act
  • ITB10037D - AIR BAGS: Service information the applied vehicles are equipped with a new version of intelligent key presets memory. Each intelligent key can be programmed to have its own unique set of presets for certain vehicle systems. Vehicle systems that
  • ITB15025 - BACK OVER PREVENTION: Service information when servicing run flat tires or low profile tires: - special equipment and procedures are required to avoid damage. - specifically, tire pressure monitor transmitters (tpms sensors) can be damaged when imprope
  • ITB15020 - WHEELS: Service information the appearance of painted alloy wheels can be damaged if acidic cleaners are used. Do not use chrome wheel cleaner on painted wheels. Many chrome wheel cleaners have acidic ingredients. Make sure to follow all instruct
  • ITB15016 - LANE DEPARTURE: Service information if you confirm there is a need to replace the combination meter front cover (lens) on an applied vehicle for any reason (scratch, blemish, etc.): - do not replace the entire combination meter assemby. The front cov
  • ITB10062E - WHEELS: Service information for vehicles delivered to the dealers with wheel protector covers - do not remove the wheel protector covers during pre-delivery inspection (pdi) - wheel protector covers help prevent cosmetic rotor corrosion. See
  • ITB99043G - EQUIPMENT: Service information note - failure to follow the procedures in this bulletin may result in the denial of a warranty claim. In an effort to protect the paint finish, paint guard film (pgf) is applied on many new infiniti vehicles. Pai
  • ITB14039B - VISIBILITY: If you confirm a strong sulfur like odor is coming from the moonroof drain hoses after a hot soak (after sitting with doors and windows closed). - odor is most noticeable if the moonroof shade is left closed while the vehicle sits in th
  • ITB15007 - VEHICLE SPEED CONTROL: If you confirm a power window auto-up does not work for one or more power windows. Action replace the left front (driver) door finisher with the new one listed in the parts information. While replacing the door finisher, also replace the
  • ITB15004 - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM):SOFTWARE: If you confirm: the mil is on after the engine has been idling a while and one or both of the following dtcs are found stored in the ecm: - P0171 (fuel sys-lean-b1) - P0174 (fuel sys-lean-b2) action: 1. Confirm this bulletin appl
  • ITB00031D - BACK OVER PREVENTION: Service information changes or modifications to the front seat assembly trim materials may affect the proper operation of the front seat-mounted side-impact supplemental air bags and passenger occupant classification sensor and could resul
  • ITB13002A - EQUIPMENT: Service information dtc B2190 (nats antenna amp) can be stored for the following reasons: 1. Something other than an intelligent key is inserted into the key-slot. 2. An intelligent key issue. 3. A wiring issue between the key-slot and th
  • ITB11003E - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Service information two methods are used to update/upgrade navigation map data: 1. The customer goes to www.Infinitinavigation.Com and is mailed update disc(s) or sd card and installs data, or 2. The dealership is mailed update disc
  • ITB12041C - SUSPENSION: Service information if a customer would like to activate a subscription for any of the following services: - siriusxm satellite radio, navtraffic, navweather or travel link or if a radio is replaced for any reason, and a customer has an
  • ITB13047A - BACK OVER PREVENTION:DISPLAY FUNCTION: Service information in an applied vehicle, maintenance reminders (when set) are displayed in the following two locations: - meter (information display) - apps screen (maintenance note app) maintenance reminders set in the mete
  • ITB14017A - EQUIPMENT:ELECTRICAL: Service information multi a/v configuration using consult-iii plus (c-iii plus) there are many configurations of the infiniti intouch system. Typically, if the multi a/v is not configured properly on a navi equipped vehicle, you will
  • ITB13057A - COMMUNICATION: VEHICLE TO INFRASTRUCTURE: Service information if one or both intelligent keys cannot be located prior to customer delivery of an applied vehicle, refer to the applicable section of this bulletin for intelligent key registration instructions. - one (1) intelli
  • P4248A - EQUIPMENT:ELECTRICAL: Infiniti is offering owners of the 2014 q50 the opportunity to have their vehicle?S intouch audio system software upgraded with a production change that has been incorporated in the q50 manufactured after their vehicle was produced.
  • ITB14043A - EQUIPMENT: Service information as part of infiniti?S commitment to continually improve both the quality and durability of our products, infiniti is offering owners of the 2014 q50 the opportunity to have their vehicle?S intouch audio system software
  • ITB14057 - ELECTRICAL SYSTEM: Service information after replacement of a can gateway module, the new module must be configured with the correct part number to complete the repair. Use the part number listed in this bulletin for all trim levels of the applied vehicles.
  • ITB14056 - ENGINE (PWS): Service information starting with 2010 model year, infiniti vehicles have been gradually incorporating a new type of dtc known as permanent dtc or p-dtc. If a vehicle is equipped with p-dtcs, all emission related dtcs will also set a p-dt
  • ITB14055 - ELECTRICAL SYSTEM: Service information if a customer describes lack of power or poor acceleration, perform the following checks before attempting any repair: * check for stored dtcs. * check if the driver is resting their left foot on the brake pedal
  • ITB13038B - LATCHES/LOCKS/LINKAGES: If you cofirm the driver and front passenger doors will not unlock using the one-touch door unlock sensor, and the touch sensitive door sensor feature is set to on. Action 1. Use signal tech-ii to check/test signals from the bcm and t
  • ITB14045 - EQUIPMENT: If you confirm one or both steering wheel switch chrome finishers on an applied vehicle has come off. Action follow the procedure in this bulletin to install the new steering wheel switch chrome finisher(s) listed in the parts informat
  • P4248OL - ELECTRICAL SYSTEM: Infiniti is offering owners of the 2014 q50 the opportunity to have their vehicle?S intouch audio system software upgraded with a production change that has been incorporated in the q50 manufactured after their vehicle was produced.
  • P4249OL - ELECTRICAL SYSTEM: Infiniti is conducting a voluntary service campaign on 2014 q50 and q50 hybrid vehicles to install a fuse box b+ terminal cover.
  • P4249 - ELECTRICAL SYSTEM: Infiniti is conducting a voluntary service campaign on 2014 q50 and q50 hybrid vehicles to install a fuse box b+ terminal cover.
  • P4248 - EQUIPMENT: Infiniti is offering owners of the 2014 q50 the opportunity to have their vehicle?S intouch audio system software upgraded with a production change that has been incorporated in the q50 manufactured after their vehicle was produced.
  • ITB14047 - ELECTRICAL SYSTEM: Introduction infiniti is conducting a voluntary service campaign on 2014 q50 and q50 hybrid vehicles to install a fuse box b+ terminal cover. This service will be performed at no charge for parts or labor. Identification number infiniti
  • ITB14046 - STEERING:AUTOMATED/ADAPTIVE STEERING: Service information when performing direct adaptive steering (dast) calibration (mode 1): always use an alignment rack with the front wheels positioned on the turntables and the pins removed. The front wheels must be allowed to move fre
  • ITB14044 - SERVICE BRAKES, HYDRAULIC: If you confirm: the rear brakes squeak when braking while the brakes are at normal operating temperature and the applied vehicle is equipped with single piston rear brake calipers. Action: replace the hardware on both rear brake calipe
  • ITB14038 - ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM: Service information when replacing a bcm for any reason and the original bcm?S configuration cannot be accessed with consult-iii plus (c-iii plus), the new bcm must be manually configured. Configuration settings are not "spelled out" i
  • ITB14029 - EQUIPMENT ADAPTIVE/MOBILITY: If you confirm using chassis ear, a rattle noise coming from the rear propeller shaft center bearing under the following conditions - light to moderate acceleration, and between 2,000 and 2,800 rpm. Action replace the rear propeller sh
  • ITB10029A - EQUIPMENT: Service information related to communication codes U1000, U1001, U1002, U1010: - always diagnose the communication codes first. - when a module reports a U1000 code, it is typically operating normally; however, there is a communi
  • ITB14026 - ELECTRICAL SYSTEM:SOFTWARE: If you confirm when initially applying the brakes: * the brakes are too sensitive and may unexpectedly grab with a lower than normal pedal pressure. And * only occurs at ambient temperatures below 40f (4c). Note:
  • ITB14024 - EQUIPMENT ADAPTIVE/MOBILITY: Service information when registering the intelligent keys (i-keys) to a vehicle for one of the following concerns: * after replacing the bcm. Or * when one of the i-keys has been lost and needs to be replaced. Or * when additi
  • ITB14020 - EQUIPMENT: Service information warranty claims coding for repairing wiring harnesses for all infiniti vehicles has changed. This bulletin gives an outline of the retailer technician?S responsibilities in assisting the retailer claims administrator to
  • ITB14019 - ELECTRICAL SYSTEM: If you confirm: while driving, the vehicle dynamic control (vdc) activates when conditions do not call for vdc activation (vdc activation is not needed). Action: 1. Check f/b angle 2 in eps/dast3. 2. If needed, perform calibration and c
  • ITB14014 - POWER TRAIN: Service information when diagnosing an applied vehicle for possible power steering gear (rack and pinion steering rack, or steering rack) leak issues, in some cases it may appear the steering rack is leaking when actually, it?S not. Use
  • ITB14012 - ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM: Service information when a bcm is replaced for any reason, tpms (tire pressure monitor system) configuration must be performed. Tpms configuration is in addition to any other bcm configurations that may be performed. If tpms configuratio
  • ITB13056A - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM): If you confirm: the mil is on and one or both of the following dtcs are found stored in the ecm: - P0139 (heated oxygen sensor 2 (b1) circuit slow response) - P0159 (heated oxygen sensor 2 (b2) circuit slow response) action: 1.
  • PC262 - STEERING:AUTOMATED/ADAPTIVE STEERING: Beginning february 11th, 2014 infiniti usa will be asking retailers to provide additional client satisfaction activities on specific vehicles identified through service comm as pc262 ?Q50 quality assurance?.
  • ITB08024C - AIR BAGS: Service information information necessary to service the supplemental restraint system (srs) safely is included in the "restraints" section of the electronic service manual (esm) for each vehicle important: turn the ignition switch off,
  • P4201OL - STEERING:AUTOMATED/ADAPTIVE STEERING: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 q50 and q50 hybrid vehicles to reprogram the direct adaptive steering (dast).
  • P4202OL - STEERING:AUTOMATED/ADAPTIVE STEERING: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 q50 and q50 hybrid vehicles to reprogram and calibrate the direct adaptive steering (dast).
  • P4203OL - STEERING:AUTOMATED/ADAPTIVE STEERING: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 q50 and q50 hybrid vehicles to replace 3 control units, reprogram, and calibrate the direct adaptive steering (dast).
  • P4204OL - STEERING:AUTOMATED/ADAPTIVE STEERING: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 q50 and q50 hybrid vehicles to replace 3 control units, reprogram, calibrate and reset the direct adaptive steering (dast).
  • P4205OL - STEERING:AUTOMATED/ADAPTIVE STEERING: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 q50 and q50 hybrid vehicles to update the infiniti intouch software and sirius xm activation signal refresh.
  • P4206OL - STEERING:AUTOMATED/ADAPTIVE STEERING: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 q50 and q50 hybrid vehicles to update the infiniti intouch software.
  • P4206 - STEERING:AUTOMATED/ADAPTIVE STEERING: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 q50 and q50 hybrid vehicles to update the infiniti intouch software.
  • P4205 - STEERING:AUTOMATED/ADAPTIVE STEERING: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 q50 and q50 hybrid vehicles to update the infiniti intouch software and sirius xm activation signal refresh.
  • P4204 - STEERING:AUTOMATED/ADAPTIVE STEERING: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 q50 and q50 hybrid vehicles to replace 3 control units, reprogram, calibrate and reset the direct adaptive steering (dast).
  • P4203 - STEERING:AUTOMATED/ADAPTIVE STEERING: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 q50 and q50 hybrid vehicles to replace 3 control units, reprogram, and calibrate the direct adaptive steering (dast).
  • P4202 - STEERING:AUTOMATED/ADAPTIVE STEERING: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 q50 and q50 hybrid vehicles to reprogram and calibrate the direct adaptive steering (dast).
  • P4201 - STEERING: Infiniti is conducting a voluntary service campaign on certain specific model year 2014 q50 and q50 hybrid vehicles to reprogram the direct adaptive steering (dast).
  • ITB14002 - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM): Service information replacement engine control modules (ecms) for many newer infiniti vehicles are now "blank" ecms. Blank ecms come without software and must be programmed (not reprogrammed) before they will function. See this bulletin
  • ITB14001 - EQUIPMENT: Service information if for any reason the lower touch screen display, navi control unit, or av control unit needs to be replaced, refer to the electronic service manual (esm) for replacement procedure, if needed. After replacement, alway
  • ITB13040A - ELECTRICAL SYSTEM: If you confirm: the vehicle information display stays on with the message "warning no key detected" even though the ignition is off, doors are closed, transmission is in park, and the intelligent key is removed from the vehicle. Actio
  • ITB13034A - EQUIPMENT: Service information as of the publication date of this bulletin, the 2014 q50 and q50 hybrid require the use of consult-iii plus to perform the tpms (tire pressure monitoring system) id registration procedure. Tpms id registration
  • P3258 - EQUIPMENT: Infiniti is conducting an update to the siriusxm software on certain specific my14 q50 vehicles.
  • P3257A - EQUIPMENT: Additional usbs shipped to all retailers for q50 it gen 5 product performance enhancement
  • ITB13029A - WHEELS: Service information: during the pre-delivery inspection (pdi) test drive, you may experience the following conditions: - while driving straight the steering wheel is off-center, and - while driving straight, if you relax your grip on the
  • ITB07047D - STRUCTURE: Service information scratch shield is a scratch-resistant clear coat which "heals" by itself when the vehicle gets a small scratch in the clear coat. If the scratch reaches the color base coat, however, it will not "heal". Scratch shield w
  • ITB13033A - LANE DEPARTURE: Service information: at engine start up, if a low 12 volt battery condition (approximately 8 volts) occurs with an applied vehicle, the following conditions may happen: * the power steering warning light is, or may have been on. *
  • ITB92069D - EQUIPMENT: Infiniti original equipment or genuine accessory alloy wheels, along with their finish coating (clear, chrome, titanium, etc.), are specifically developed to achieve infiniti design and performance standards. These original equipment or ge
  • P3237B - EQUIPMENT: Infiniti has released an owner?S manual supplement which revises or adds three (3) pages in the 2014 infiniti intouch owner?S manual.
  • P3237A - BACK OVER PREVENTION: Infiniti is conducting a retailer service action to reprogram the it gen5 software on certain specific my14 q50 vehicles.
  • ITB00024F - BRAKES (PWS): Service information - this bulletin is to assist you in responding to customer questions about brake operation, and provides diagnostic and repair information for each item listed, if any should occur. - most brake issues fall into th
  • ITB04038A - BRAKES (PWS): If you confirm: a vehicle needs to have the brake rotors resurfaced (front or rear). Action: use the procut pfm series on-car brake lathe to perform brake rotor resurfacing and follow the tips listed in this bulletin. - the procut p
  • P3237 - BACK OVER PREVENTION:SOFTWARE: Infiniti is placing certain specific 2014 q50 vehicles in retailer inventory on a temporary qa hold.
  • ITB13-052C - EQUIPMENT: Intelligent key not detected / engine will not start this bulletin has been amended to update the applied vehicles. No other changes were made. Please discard previous versions of this bulletin.
  • ITB17-041A - EQUIPMENT: Voluntary service campaign infiniti; 2g telematics hardware deactivation this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB16-012C - EQUIPMENT: Intelligent key buttons inoperative but request switches work this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB14-059B - EQUIPMENT: Intelligent key does not work intermittently this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB13-057B - EQUIPMENT: 2013 jx35, 2014-2015 q50 & qx60; one or both intelligent keys lost prior to customer delivery this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB19-024A - ELECTRICAL SYSTEM: Dtc B00A0-00 stored this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-042D - ENGINE AND ENGINE COOLING: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB16-021B - ELECTRICAL SYSTEM: Theft alarm sounds when vehicle is locked, unlocked, or door/trunk opened this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB14-017B - ELECTRICAL SYSTEM: 2014 ⿿ 2015 q50; configuring infiniti intouch system this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB17-005A - ELECTRICAL SYSTEM: Bluetooth, usb, and aux function diagnostic tool this bulletin has been amended. See amendment history on page 3. Please discard previous versions of this bulletin.
  • ITB16-006A - ELECTRICAL SYSTEM: Infiniti; front sonar parking sensor service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB10-037E - ELECTRICAL SYSTEM: Radio presets / climate control settings / navigation settings change with intelligent key memory this bulletin has been amended. Please see amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-026L - ELECTRICAL SYSTEM: 2014-2017 infiniti; display control unit replacement this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-041D - ELECTRICAL SYSTEM: Siriusxm satellite radio / weather / traffic / travel link activation this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB12-011P - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB11-003F - ELECTRICAL SYSTEM: Navigation map data update matrix this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-005a - ELECTRICAL SYSTEM: Clock, audio, hvac or navigation settings intermittently change on their own this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB16-009a - EQUIPMENT: Infiniti; theft alarm trigger history function this bulletin is no longer active. Please discard previous versions of itb16-009.
  • ITB14-043b - ELECTRICAL SYSTEM: Customer satisfaction initiative 2014 q50 audio software update service campaign id # p4248 is no longer active. ￷ repair orders opened after this bulletin⿿s published date are no longer eligible for reimbursement under campaign i
  • ITB17-007a - EQUIPMENT: Client satisfaction initiative 2g telematics hardware replacement customer satisfaction initiative id # pc451, pc452 and pc454 are no longer active. ￷ repair orders opened after this bulletin⿿s published date are no longer eligibl
  • ITB15-024a - ENGINE AND ENGINE COOLING:ENGINE:ENGINE CONTROL MODULE (ECU/ECM): 2005-2015 infiniti vehicles; ecm reprogramming service information this bulletin is no longer active. Please discard previous versions of itb15-024.
  • EXPIRATION NOTIF - EQUIPMENT: Expiration notification - 2g telematics hardware replacement campaign summary in 2016, infiniti launched a client satisfaction initiative (csi) that provided cl
  • ITB17-042c - EQUIPMENT ADAPTIVE/MOBILITY: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB20-003 - WHEELS: 2014-2020 q50 and 2017-2020 q60; tpms sensor leaking air if you confirm the vehicle has the original equipment wheels and tpms sensors (tire pressure sensors) installed. And the owner states that one or more tires has a continuous air
  • ITB13-026k - EQUIPMENT: 2014-2017 infiniti; display control unit replacement this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-040 - POWER TRAIN: 2014-2015 q50; mil on with dtc P0720 and may have harsh shifting and/or lack of power service information if dtc P0720 output speed sensor is stored, follow the diagnostic procedure in the esm. If the diagnosis leads to output speed se
  • ITB12-011o - EQUIPMENT: Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-024 - SEATS: Dtc B00A0-00 stored if you confirm dtc B00A0-00 (occupant detection sensor unit) is stored and ocs zero point reset cannot be performed and the following screen will display: action 1. Check the occupant classification system (o
  • ITB13-026J - ELECTRICAL SYSTEM: 2014-2017 infiniti; display control unit replacement this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB12-011n - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Telematics service information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-008 - EQUIPMENT: Exterior cleaning information service information when cleaning the exterior of an infiniti vehicle, damage may occur when using a cleaner with too high of an alkaline concentration. - always refer to the appearance and care section of
  • ITB19-005 - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Clock, audio, hvac or navigation settings intermittently change on their own this bulletin applies only to vehicles equipped with infiniti intouch (intelligent key). Service information an intelligent key, for the applied vehicles wi
  • ITB16-012b - EQUIPMENT:ELECTRICAL: Intelligent key buttons inoperative but request switches work this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB19-001 - EQUIPMENT: Chassis control module dtc information service information if one or more of the following chassis control dtcs are stored: - C1BA0-00 - (chassis control brake system) - C1B90-00 - (direct adaptive steering system) - C1B92-00 - (brak
  • ITB17-042b - ENGINE AND ENGINE COOLING: Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-044g - ENGINE AND ENGINE COOLING: All model year 2012 and newer infiniti vehicles; evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB13-026i - EQUIPMENT:ELECTRICAL: 2014-2017 infiniti vehicles; display control unit replacement this bulletin has been amended. See amendment history on the last page. Discard all previous versions of this bulletin.
  • ITB12-011m - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies only to vehicles equipped with factory navigation system. This bulletin has been amended. See amendment history on the last page. Please discard previous versions of this bulletin.
  • ITB18-039 - AIR BAGS: Air bag warning light flashing indicating system diagnostic mode if you confirm the air bag warning light is flashing slowly (repeating 2 seconds on, 2 seconds off). Note: if this should occur, the air bag diagnosis sensor unit is in
  • Revision 1-IEVAP - ENGINE (PWS): Obd ii evap tube warranty enhancement the update below was sent out to regions and retailers in august of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying clients at th
  • ITB17-026b - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY: Infiniti; fuel tank is extremely difficult to fill the update below was sent out to regions and retailers in august of this year. We are re-circulating this update to make regional and retailer personnel aware that we are re-notifying c
  • ITB18-037 - EQUIPMENT: Plastic interior trim protective covering removal service information vehicles are delivered with plastic interior trim protective covering on the front and rear seats, front and rear door panel finishers, steering wheel, and sun visors
  • ITB18-034 - POWER TRAIN: Transmission & engine automated data collection and diagnostic reporting service information to support proper diagnosis and to promote fixed-right-first-time ? Infiniti may review consult-iii plus (ciii plus) data relating to vehicle o
  • Infiniti USA Tak - AIR BAGS: Infiniti usa electronic field communication subject: takata completion objectives for q3 infiniti is continuing to ask its retailers to urgently help increase customer participation in the takata recalls to help it achieve 100% custom
  • Infiniti USA Ret - EQUIPMENT: Infiniti usa electronic field communication subject: retailed vehicle open campaign report lists updated the lists for each retailer?S retailed vehicle open campaign report has been updated today in dbs. We made our best effort to rea
  • REVISION 4-PC451 - EQUIPMENT: 2g telematics hardware replacement client satisfaction initiative update october 12, 2018 please discard earlier versions of this bulletin. The announcement from february 17, 2017 has been revised to include: - ~397 retailed vehicles
  • ITB12-011l - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies only to vehicles equipped with factory navigation system. This bulletin has been amended to add a required actions by model and year table on page 2, a check off sheet on page 21 an
  • IPSB18-218 Retai - EQUIPMENT: Dbs enhancement: retailed vehicle open campaign report infiniti announced the availability of a new dbs enhancement tool to the service > campaign screen: retailed vehicle open campaign report on july 9, 2018, which identifies owner cont
  • Revision 1-NEVAP - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL: Obd ii evap tube warranty enhancement update august 17, 2018 please discard earlier versions of this bulletin. The announcement from march 21, 2017 has been revised to include: - clarification that the refueling concern is extremely h
  • Revision 1-IEVAP - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL: Obd ii evap tube warranty enhancement update august 17, 2018 please discard earlier versions of this bulletin the announcement from march 21, 2017 has been revised to include: o clarification that the refueling concern is extremely ha
  • ITB17-026b - FUEL SYSTEM, GASOLINE:STORAGE:AUXILLARY TANK: Infiniti; fuel tank is extremely difficult to fill this bulletin has been amended. Changes have been made throughout. It is necessary for you to read this revised procedure to properly perform this action. Please discard previous version
  • ITB17-026a - FUEL SYSTEM, GASOLINE: Infiniti; fuel tank is extremely difficult to fill if customer reports: customer routinely experiences difficulty fueling the vehicle at different fuel stations (filling nozzle shuts off every few seconds while filling at multiple stati
  • ITB13-044f - FUEL SYSTEM, GASOLINE: All model year 2012 and newer infiniti vehicles; evap leak dtc P0442, P0455, P0456 information this bulletin has been amended. The publication date has been revised to include the latest models and model years, and the service procedure
  • ITB18-022 - ENGINE (PWS): 2014 ? 2017 q50 hybrid; engine stops running in extremely hot ambient temperatures and dtc P3182 stored if you confirm engine stops running in extremely hot ambient temperatures (greater than 110 degrees fahrenheit) and dtc P3182 hv batte
  • ITB01-024e - EQUIPMENT: New paint guard film removal information this bulletin applies only to new, unsold vehicles with paint guard film in dealer stock. This bulletin has been amended. The publication date has been revised to include the latest models and mo
  • ITB18-021 - ELECTRICAL SYSTEM: Dast calibration (mode1) incomplete or C13E9-00/C13EB-00 unable to erase this bulletin applies only to vehicles equipped with direct adaptive steering (dast). Service information this bulletin has information for two services for whi
  • ITB12-011k - ELECTRICAL SYSTEM:SOFTWARE: Telematics service information this bulletin has been amended. Changes have been made throughout. It is necessary to read the revised procedure(s) in entirety to properly perform the action(s). Please discard previous versions of this bu
  • ITB11-005d - ELECTRONIC STABILITY CONTROL: Wheel balancing service information this bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB03-051L - EXTERIOR LIGHTING:HEADLIGHTS: Headlamp fogging this bulletin has been amended. The applied vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • IPSB17-130 - EQUIPMENT: Dbs enhancement: custom vin campaign report infiniti is pleased to announce the availability of a new dbs enhancement to the service > campaign screen: custom vin campaign report. The tool identifies open campaigns on a customized vin li
  • IPSB15-286a - ELECTRICAL SYSTEM:SOFTWARE: Dbs enhancement ? Checking inventory for open campaigns update february 26, 2018 please discard earlier versions of this bulletin the announcement from december 21, 2015 has been revised to include: 1. New functionality for identifyin
  • ITB13-052b - ENGINE (PWS): Intelligent key not detected / engine will not start this bulletin has been amended to update the applied vehicles. No other changes were made. Please discard previous versions of this bulletin.
  • ITB13-026h - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Display control unit replacement this bulletin has been amended. The applied vehicles section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB18-003 - EQUIPMENT:OTHER:LABELS: Reduced vehicle load capacity label (regulatory requirement) this bulletin applies to vehicles equipped with dealer installed or vpc installed accessories. Service information the national highway traffic safety administration (nhtsa
  • ITB12-011j - ELECTRICAL SYSTEM:SOFTWARE: Telematics service information this bulletin has been amended. A correction was made to the service procedure on page 15. No other changes were made. Please discard previous versions of this bulletin.
  • ITB17-009a - VISIBILITY:GLASS, SIDE/REAR: Window glass warranty information this bulletin has been amended to apply to the latest models and model years, and warranty information on page 2 has been updated. No other changes have been made. Please discard previous versions of thi
  • ITB12-011i - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies to vehicles that are equipped with factory navigation system. This bulletin has been amended. Changes have been made throughout. You must read the entire bulletin to understand all
  • ITB09-039e - VISIBILITY:WINDSHIELD: Windshield cracking this bulletin has been amended to apply to the latest models and model years. Also, warranty information on pages 1 and 8 has been updated. No other changes have been made. Please discard previous versions of this bul
  • ITB00-024g - BRAKES (PWS): Brake noise/judder/pedal feel diagnosis and repair this bulletin has been amended to include vehicles built up to the publication date. Also, tips for using the procut? Brake lathe were added on page 8, and a brake noise diagnostic works
  • ITB13-026g - EQUIPMENT: Display control unit replacement this bulletin has been amended. The applied vehicles section and part 1 of the service procedure have been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB16-040 - VISIBILITY: 2013 jx35 and 2014 ? 2015 qx60; door mirror glass will not return after shifting reverse to drive applies to vehicles equipped with automatic drive positioner if you confirm the door mirror glass (lh and rh) automatic tilt down-up fe
  • ITB16-037a - EQUIPMENT:APPLIANCE:AIR CONDITIONER: 2014-2016 q50; incorrect difference in hvac vent temperatures the information in the previous version of this bulletin is no longer valid. Please discard the previous version of this bulletin.
  • ITB12-011g - EQUIPMENT ADAPTIVE/MOBILITY: Telematics service information this bulletin has been amended. Modifications have been made to include 2017 q50, q60, q70, qx60, and qx80 vehicles. No other changes have been made. Please discard all previous versions of this bulletin.
  • P7331 - ELECTRICAL SYSTEM: Disabling the 2g tcu voluntary service campaign ***** campaign summary ***** infiniti is conducting a voluntary service campaign to disable (turn off) the 2g telematics control unit (?2g tcu?). The subject qx56/qx80, jx35/qx60, m37/m56/
  • ITB17-007 - EQUIPMENT ADAPTIVE/MOBILITY: Client satisfaction initiative 2g telematics hardware replacement this bulletin applies to vehcile equipped with navigation systems only. Service information on february 26, 2016 infiniti announced that it was sending a reminder noti
  • REVISION 1-PC451 - EQUIPMENT ADAPTIVE/MOBILITY: 2g telematics hardware replacement client satisfaction initiative the announcement from september 2, 2016 has been revised to include: - the telematics upgrade for 2014-15 q50 is now available. The procedure and part information has bee
  • ITB16-047 - ENGINE (PWS): Infiniti; diagnosis information for abs dtc C1130 service information when diagnosing for dtc C1130 (engine signal): ecm related dtcs (p-codes) must be diagnosed, repaired, and dtcs erased first. - dtc C1130 is an abs dtc that indicate
  • ITB16-042a - VISIBILITY: 2014-2017 q60 and q50; power windows do not operate correctly service information if power is interrupted to the power window system, it may cause one or more of the following symptoms to occur on one or more power windows: - auto-up d
  • ITB16-037b - ENGINE AND ENGINE COOLING: 2014-2016 q50; air mix door motor lh service information this bulletin has been amended throughout. Discard all previous versions of this bulletin.
  • ITB13-052a - ENGINE (PWS): Intelligent key not detected / engine will not start this bulletin has been amended to update the applied vehicles and make changes to the body of the bulletin. Please discard previous versions.
  • ITB13-026f - ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL: Display control unit replacement this bulletin has been amended. Modifications have been made to include 2017 q50, q50 hybrid, q60, qx30, qx60 and qx60 hybrid vehicles. No other changes have been made. Please discard all previous version
  • ITB17-041 - EQUIPMENT ADAPTIVE/MOBILITY: Voluntary service campaign infiniti; 2g telematics hardware deactivation introduction infiniti is conducting a voluntary service campaign (in the u.S. Only) on certain specific 2013-2016 infiniti vehicles equipped with 2g telematics ha
  • ITB16-021a - STRUCTURE:BODY:TRUNK LID : Theft alarm sounds when vehicle is locked, unlocked, or door/trunk opened this bulletin has been amended. The applied vehicles and parts information sections have been revised. No other changes have been made. Please discard previous ver
  • ITB09-015h - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: 12 volt battery storage and maintenance for new vehicles in retailer inventory this bulletin has been amended throughout. Please discard all previous versions of this bulletin.
  • ITB16-037c - EQUIPMENT:APPLIANCE:AIR CONDITIONER: 2014-2016 q50; incorrect difference in hvac vent temperatures this bulletin has been amended throughout. Discard all previous versions of this bulletin.
  • ITB12-011h - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): Telematics service information this bulletin applies to vehicles equipped with factory navigation system. This bulletin has been amended. Information for several 2018 models has been added. No other changes have been made. Please disc
  • ITB11-005c - EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL : Wheel balancing service information this bulletin has been amended. The publication date has been revised to include the latest models and model years. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB17-042a - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:GAS RECIRCULATION VALVE (EGR VALVE): Infiniti; dtc P0456 caused by evap leak at vent control valve o-ring this bulletin has been amended. The applied vehicles and claims information sections have been revised. No other changes have been made. Please discard previous version
  • ITB17-030b - AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION: 2014-2016 q50; occupant classification system retrofit this bulletin has been amended. Pages 20 and 22 have been revised. No other changes have been made. Please discard all previous versions of this bulletin.
  • ITB17-030a - AIR BAGS:SENSOR:OCCUPANT CLASSIFICATION: 2014-2016 q50; occupant classification system retrofit this bulletin has been amended. The claims information section has been revised. No other changes have been made. Please discard previous versions of this bulletin.
  • ITB17-030 - ELECTRICAL SYSTEM:SOFTWARE: 2014-2016 q50; occupant classification system retrofit service information the information in this bulletin is provided for customers who have concerns with their vehicle's occupant classification system (ocs) operation after all campai
  • ITB17-015 - ELECTRICAL SYSTEM:SOFTWARE: Navigation system reboots when sxm traffic is enabled if you confirm the navigation system in an applied vehicle reboots when sxm traffic is enabled. Note: perform the steps in this bulletin only if the above condition occurs while the
  • ITB17-026 - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY: Infiniti; fuel tank is slow or difficult to fill if you confirm the fuel tank is slow or difficult to fill (filling nozzle shuts off before tank is full). Important: make sure this incident has been duplicated at a gas station by deale
  • ITB17-018 - SUSPENSION:FRONT:CONTROL ARM:LOWER BALL JOINT: Ball joint axial end play procedure service information when working on the front suspension, use the updated service information in this bulletin along with the electronic service manual (esm). The updated information in this bulletin
  • REVISION 3-PC451 - EQUIPMENT:ELECTRICAL: 2g telematics hardware replacement client satisfaction initiative the announcement from january 3, 2017 has been revised to include: - campaign repair bulletin, itb17-007 has been developed and is now available on nnanet, and asist. Pl
  • REVISION 2-PC451 - EQUIPMENT:ELECTRICAL: 2g telematics hardware replacement client satisfaction initiative the announcement from november 3, 2016 has been revised to include: - 283b0-3ja6a is the part number being used for all vehicles, except q50 o this part supersedes the p
  • ITB16-037 - EQUIPMENT:APPLIANCE:AIR CONDITIONER: "2014-2016 q50; incorrect difference in hvac vent temperatures if you confirm: the driver side vent is warmer by 10f or more than the passenger side with the hvacs dual temp mode selected and the a/c set on both sides at 60f. - this
  • ITB12-011F - EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM(GLOBAL POSITIONING SYSTEM): "telematics service information vehicles equipped with factory navigation system this bulletin has been amended. Modifications have been made to include qx30. No other changes have been made. Please discard all previous versions of th
  • ITB16021 - EQUIPMENT: 2014 - 2015 q50; theft alarm sounds when vehicle is locked, unlocked, or door/trunk opened
  • ITB16-014 - ELECTRICAL SYSTEM: Summary to be provided on a future date.
  • EL13-023E - BACK OVER PREVENTION: CAMERA SYSTEM: Summary to be provided on a future date.
  • ITB15-035 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Summary to be provided on a future date.
  • ITB15-034 - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Summary to be provided on a future date.
  • ITB14-043A - ELECTRICAL SYSTEM:SOFTWARE: Infiniti: 2014 q50(v37) : owners are offered to have the audio system software upgraded. Infiniti dealers are performing this upgrade at no cost. *lj
  • ITB-14-051 - VEHICLE SPEED CONTROL:CRUISE CONTROL: Infiniti: on some vehicles, the forward collision warning (fcw) malfunction has been or is on and fluid level for brakes is normal and the abs control unit needs programming, per service procedure. Model 2013-14 jx35, qx60, 2014-15 q50.
  • ITB-14-047 - ELECTRICAL SYSTEM:WIRING:FUSES AND CIRCUIT BREAKERS: Infiniti: see document search button for owner letter. A fuse box b+ terminal cover is being install on certain hybrid vehicles. Model 2014 q50, q50 hybrid. *pe
  • ITB-14-043 - ELECTRICAL SYSTEM:SOFTWARE: Infiniti: see document search button for owner letter. On some vehicles, a product update, for in touch audio system software, is being offered and is designed to improve functionality of in touch system. Model 2014 q50. *pe upd
  • ITB-14-042 - EQUIPMENT:ELECTRICAL: Infiniti: information regarding two stain gauge occupant classification system (ocs) sensors and operation explanation of different response to occupant seating posture. Model 2013-2014 jx, qx60, qx50. *pe
  • ITB-14-026 - BRAKES (PWS): Infiniti: information pertaining to the brakes intermittent grab on initial application at ambient temperatures under 40 degrees fahrenheit. The brake hydraulic system must be bled, the brake controller reprogrammed, and the dtcs erased.
  • ITB-14-007 - STEERING:AUTOMATED/ADAPTIVE STEERING: Infiniti: see document search button for owner letter. Reprogramming and recalibrating the direct adaptive steering (dast) on certain vehicles. Model 2014 q50, q50 hybrid. *pe updated 2/24/14. *pe
  • ITB-14-008 - ELECTRICAL SYSTEM:SOFTWARE: Infiniti: see document search button for owner letter. Certain model vehicles will have direct adaptive steering system (dast) control modules, replaced, reprogrammed and recalibrated. Model 2014 q50 hybrid. *pe updated 2/24/14.
  • ITB-14-006 - STEERING:AUTOMATED/ADAPTIVE STEERING: Infiniti: see document search button for owner letter. The direct adaptive steering (dast), is being reprogrammed. Model 2014 q50, q50 hybrid. *pe updated 2/24/14. *pe
  • ITB-14-009 - ELECTRICAL SYSTEM:SOFTWARE: Infiniti: see document search button for owner letter. The direct adaptive steering system (dast) control modules, on certain vehicles, are being replaced, reprogrammed and recalibrated. Model 2014 q50. *pe updated 2/24/1
  • ITB-14-005 - ELECTRICAL SYSTEM:SOFTWARE: Infiniti: see document search button for owner letter. The infiniti intouch system allows software updates to be installed to current production level. Model 2014 q50, q50 hybrid. *pe updated 3/14/14. *pe
  • ITB-14-004 - ELECTRICAL SYSTEM:SOFTWARE: Infiniti: see document search button for owner letter. The current production level of the infiniti intouch system software is being updated. Model 2014 q50, q50 hybrid. *pe updated 3/20/14. *pe
  • ITB-92-069-D - WHEELS: Infiniti: due to use of aftermarket chroming of alloy wheels, for some vehicles, the standards are no longer are met and are seriously damaged and not guarantee or warranty the modified wheels or performance. Models all. No years listed.
  • ITB-13-039 - TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS: Infiniti: service bulletin concerning low tire pressure warning system information. *js
  • ITB-13-033A - ELECTRICAL SYSTEM:12V/24V/48V BATTERY: Infiniti: some vehicles may experience the power steering light to be on paired with dtc C13EB and C13E9. The steering wheel may be off-center and power steering will go into reduced power assist mode. This is due to low battery voltage con
  • ITB-13-046 - STEERING:HYDRAULIC POWER ASSIST SYSTEM: Infiniti: information provided regarding the low power assist for power steering repair, on some vehicles. Model 2014 q50. *pe
  • ITB-13-034-A - TIRES:PRESSURE MONITORING AND REGULATING SYSTEMS: Infiniti: information provided regarding signal tech ii, being used, to perform tire pressure monitoring system (tpms) id procedure registration. Model 2014 q50. *pe
  • ITB-13-044 - FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP: Infiniti: the instrument cluster has a warning indicator, that illuminates, of a loose fuel fill cap. Model years 2012 and up. No models listed. *pe
Known Recall Investigations
  • Pedestrian alert sounds investigation # DP22005

    Nhtsa received a petition on or about july 18, 2022, requesting that federal motor vehicle safety standard (fmvss) 141 be applied to all electric and hybrid vehicles operating in the united states. The petition can be reviewed at nhtsa.Gov under odi number 11486072. Fmvss 141 establishes performance requirements for pedestrian alert sounds for motor vehicles. The standard applies to hybrid and electric vehicles that have a gross vehicle weight rating of 4,536 kg or less or are defined as low-speed vehicles. The standard became fully applicable to all such vehicles manufactured on or after march 1, 2021.On january 27, 2023, nhtsa opened defect petition (dp) 22-005 to evaluate the subject matter described in the petition. On june 24, 2023 and as supplemented on june 25, 2023, the petitioner notified nhtsa he was withdrawing his petition. The petitioner indicated that, based on his review of data, there is no justification for asserting potential benefits that could be derived from actions sought by my petition. Based on the petitioners withdrawal, dp22-005 is closed. Closure of this dp does not represent a determination by nhtsa regarding the subject matter of the petition.

  • Occupant classification system failure investigation # EA15004

    There is no summary currently available

Vehicle Documentation
[pdf] User Manual Owner's Manual Instructions Guide Warranty
2014 Infiniti Q50 Hybrid Owner s Manual USA 1507275 infiniti q50 hybrid owner manual vehicle q50hybrid cdn dealereprocess servicemanuals
For your safety, read carefully and keep in this vehicle. 2014 Infiniti Q50 Hybrid Owner s Manual Information Provided by: Foreword Your INFINITI represents a new way of thinking about vehicle design. It integrates advanced engineering and superior craftsmanship with a simple, refined aesthetic s...
lang:en score:71 filesize: 26.57 M page_count: 402 document date: 2014-05-08
[pdf] User Manual Guide
2014Q50HYBRID INFINITI Owners Portal 2014 Q50 HYBRID 1 3WarningandIndicatorLampInformation MasterWarningLamp OrangeorRed 2 HybridSystemOverheatedStopVehicleWarning VehicleInformationDisplay 3 This manual describes first response operations and related warnings cautions for this vehicle is equipped with a high voltage Lithium ion hybrid responders guide admin owners infinitiusa content manualsandguides Hybrid
2014 Q50 HYBRID First Responder s Guide Foreword This manual describes first response operations and related warnings and cautions for this vehicle. This vehicle is equipped with a high voltage Lithium-ion Li-ion battery pack. Failure to follow recommended practices during emergency responses wi...
lang:en score:60 filesize: 4.23 M page_count: 42 document date: 2014-02-24
[pdf] User Manual Guide
2014 Q50 HYBRID INFINITI Owners Portal USA 2014Q50HYBRID qa2 owners infinitiusa Infiniti Tech Info This manual describes dismantling operations and important safety related warnings cautions for this vehicle is equipped with a high voltage Foreword Thismanualdescribesdismantlingoperationsandimportantsafetyrelatedwarningsandcautionsforthis ThisvehicleisequippedwithahighvoltageLithium ion Li 1 3WarningandIndicatorLampInformation MasterWarningLamp OrangeorRed 2 HybridSystemOverheatedStopVehicleWarning VehicleInformationDisplay 3 hybrid guide content manualsandguides Hybrid admin
2014 Q50 HYBRID Dismantling Guide Foreword This manual describes dismantling operations and important safety related warnings and cautions for this vehicle. This vehicle is equipped with a high voltage Lithium-ion Li-ion battery pack. Failure to follow recommended practices during dismantling wi...
lang:en score:56 filesize: 3.04 M page_count: 54 document date: 2014-02-24
[pdf] User Manual Owner's Manual Instructions Guide Warranty
2014 Infiniti Q50 Hybrid Owner s Manual USA 1507275 infiniti q50 hybrid owner manual vehicle 39 may be reproduced or stored in a retrieval system transmitted any form by means electronic mechan ical photocopying recording otherwise without the prior written permission of Nissan Motor Co Ltd INFINITI CUSTOMER CARE PROGRAM immediately It explains all features controls and perfor mance characteristics your it also provides important instructions safety information A separate Warranty Information Booklet is included literature portfolio The Service Main tenance Guide details about Response Hybrid® System regenerative brake not work properly if has tires road wheels other than ones specified this d090a7e00a0d02b700f65b5b4fb78890 pictures dealer roswellinfiniti admin owners infinitiusa content manualsandguides dam US manuals guides
For your safety, read carefully and keep in this vehicle. 2014 Infiniti Q50 Hybrid Owner s Manual Foreword Your INFINITI represents a new way of thinking about vehicle design. It integrates advanced engineering and superior craftsmanship with a simple, refined aesthetic sensitivity associated wit...
lang:en score:44 filesize: 2.83 M page_count: 402 document date: 2013-06-12
Most Recent Consumer Complaints and Accidents
CrashFireTowedInjuredDeathsFailure
Date
CrashNoY NoneNone20210602

1. The electric power assist system or das malfunctioned preventing the car to steer correctly. When pulling out of side street onto the main boulevard, the car would not steer straight, there was no response from the steering wheel input and the vehicle crashed into a parked car parked on the side of the road 2. The safety of the driver and others were put at risk because the car crashed. 3. The problem has not be confirmed by the dealer our insurance company stated they may or may not investigate the problem. 4. Our insurance company has photos of the accident and damaged vehicle but has not inspected the car components for possible failure. 5. No warning light or messages were displayed to the best of my knowledge prior to the crash. 6. There was a safety recall # 16v430000 for this model and model year but our vin indicates that there is not an outstanding recall currently for the car

NoNoN NoneNone20210423

Engine has rough idle while in park. Even after the following maintenance was done. Replacing spark plugs, engine software update, coolant flush, power steering flush, fuel system clean, new mass air flow sensors both sides, serpentine belt, all new gaskets on top part of engine, valve cover, intake manifold, spark plug tube seals. Flushed rear and rear diff and transmission. Steering is heavy to turn. The colder it is outside the worse the engine shakes. Throttle response is delayed at times. Transmission shifts hard the worse the engine shakes. Colder it is the slower the windows roll up and down along with the wipers. Engine drops rpm when turning wheel while in park. When driving engine drops about 100 - 200 rpm then keeps going back up under acceleration but causes transmission to shift hard. This problem causes the output shaft seal to break and rear wheel speed sensors were replaced. After a sharp turn car hesitates to accelerate even if hard on the gas. Extreme cold temps outside make the engine almost sound as if something inside engine internals is not right. Hot and humid weather makes it run the best. No check engine light problem started at 90,000 miles now im at 126,000 miles and still no fix and no check engine light. Loss of engine power. Even going up the smallest hill incline maybe a couple feet over a distance of maybe 3 blocks engine downshifts to 5th gear just to maintain 70mph even though i can be going 50mph in 7th gear. Car jolts forward when coming to a stop as if the output shaft is still spinning at a different speed than the engine. Can cause an accident if not fixed. Other infiniti cars seem to have the same problem. Even the g37.

NoNoN NoneNone20210222

The chassis control module error light just come on ....Also the gps and radio there is no sound and wont tune in the in touch not working

NoNoN NoneNone20210221

The chassis control module error light just come on ....Also the gps and radio there is no sound and wont tune in the in touch not working

NoNoN NoneNone20210124

Vehicle would not start and determined that battery was dead. Arranged for jump start (through my roadside assistance program) but vehicle would still not start. Had vehicle towed to infiniti dealership. They figured out a way to charge car (wasn't accessible via front hood since a hybrid) and found a way to open truck to direct access and charge battery. Upon car starting, various error codes appeared. Car dealership had no knowledge of what they meant as they had not seen them before. I contacted infiniti corporate and they associated the codes with a previous das voluntary recall. However, upon further investigation by dealership, it was determined that das update was already applied. To determine the root cause, i was told it would require the car to be partially disassembled. As two of the codes points to a braking system issue, and one to the chassis system, i wanted to verify if this is a safety issue and if a recall is needed. (see attachments for reference)

NoNoN NoneNone20210123

Vehicle would not start and determined that battery was dead. Arranged for jump start (through my roadside assistance program) but vehicle would still not start. Had vehicle towed to infiniti dealership. They figured out a way to charge car (wasn't accessible via front hood since a hybrid) and found a way to open truck to direct access and charge battery. Upon car starting, various error codes appeared. Car dealership had no knowledge of what they meant as they had not seen them before. I contacted infiniti corporate and they associated the codes with a previous das voluntary recall. However, upon further investigation by dealership, it was determined that das update was already applied. To determine the root cause, i was told it would require the car to be partially disassembled. As two of the codes points to a braking system issue, and one to the chassis system, i wanted to verify if this is a safety issue and if a recall is needed. (see attachments for reference)

NoNoY NoneNone20201122

Tl* the contact owns a 2014 infiniti q50. The contact stated that the vehicle failed to turn off when attempted. The contact also stated that the keyfob was not recognized. The contact stated that the vehicle shut-off only after running out of gas. The vehicle to was towed to lupient infiniti milwaukee (10595 w. Arthur avenue, west allis, wi 53227, (262) 649-2236) to be diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 66,000.

NoNoY NoneNone20201121

Tl* the contact owns a 2014 infiniti q50. The contact stated that the vehicle failed to turn off when attempted. The contact also stated that the keyfob was not recognized. The contact stated that the vehicle shut-off only after running out of gas. The vehicle to was towed to lupient infiniti milwaukee (10595 w. Arthur avenue, west allis, wi 53227, (262) 649-2236) to be diagnosed however, the mechanic was unable to duplicate the failure. The vehicle was not repaired. The manufacturer was contacted. The failure mileage was 66,000.

CrashNoN NoneNone20201019

Our front right bumper was just slightly damaged when back out of our garage. It was very mild cosmetic damage that occurred at only a speed of perhaps 5 mph. Original body work estimates came in at $2,000 only to spiral out of control with the steering modules being replaced them steering rack before the car was ultimately totaled as the steering programming was still off. Upon research we found out that this particular model was plagued with electronic steering issues which appeared to be addressed under multiple recalls. The insurance company stated that they have videos of the steering wheel going crazy back and forth wildly after the modules were replaced. I am extremely concerned that such an insignificant bump could not only result in totaling a vehicle but could jeopardize a driver's safety with the steering issues.

Read and Submit Vehicle Complaints -- 43+ complaints filed
Common OBD-II Error Codes
  • B00A0 [4] Occupant Classification System (Subfault)
  • P0456 [8] Evaporative Emissions System Small Leak Detected
  • P0442 [3] Evaporative Emission Control System Leak Detected (small leak)
  • P0455 [3] Evaporative Emission Control System Leak Detected (gross leak)
  • P0116 [1] Engine Coolant Temperature Sensor Circuit 1 Range/Performance Problem
  • P5323 [2] P5323
  • P5326 [2] P5326
  • C1A27 [1] C1A27
  • P0101 [1] Mass or Volume Air Flow "A" Circuit Range/Performance Problem
  • P010B [1] Mass or Volume Air Flow "B" Circuit Range/Performance
  • P0171 [1] System too Lean (Bank 1)
  • P0174 [1] System too Lean (Bank 2)
  • B2190 [1] Window Passenger Rear Remote Up Switch Short to Battery
  • U1000 [1] CAN bus network code
  • U1001 [1] SCP (J1850) Invalid or Missing Data for Primary Id
  • U1002 [1] SCP (J1850) Invalid or Missing Data for Primary Id
  • U1010 [1] SCP (J1850) Invalid or Missing Data for Engine Air Intake
  • P0139 [1] 02 Sensor Circuit Slow Response (Bank 1 Sensor 2)
  • P0159 [1] 02 Sensor Circuit Slow Response (Bank 2 Sensor 2)
  • P0720 [1] Output Speed Sensor Circuit Malfunction
  • C1B90 [1] C1B90
  • C1B92 [1] C1B92
  • C1BA0 [1] C1BA0
  • P3182 [1] P3182
  • C13E9 [2] C13E9
  • C13EB [2] C13EB
  • C1130 [1] C1130
Latest VINs Decoded for this Manufacturer
VIN Year Model Manufactured In
JN1AV7APXEM6921832014Q50 , JAPAN
JN1AV7AR1EM7012112014Q50 , JAPAN
JN1AV7AR2EM7027722014Q50 , JAPAN
JN1BV7AP0EM6908972014Q50 , JAPAN
JN1BV7AP7EM6863592014Q50 , JAPAN
JN1BV7AP9EM6935382014Q50 , JAPAN
JN1BV7AR7EM6848412014Q50 , JAPAN
JN1BV7AR5EM7008122014Q50 , JAPAN
JN1BV7AR6EM7044332014Q50 , JAPAN
JN1BV7AP4EM6810062014Q50 , JAPAN
JN1BV7AP9EM6869592014Q50 , JAPAN
JN1BV7APXEM6723122014Q50 , JAPAN
JN1BV7AR3EM6801382014Q50 , JAPAN
JN1BV7AR7EM7076642014Q50 , JAPAN
JN1AV7AP2EM6900382014Q50 , JAPAN
JN1BV7AR2EM6848442014Q50 , JAPAN
JN1BV7AR0EM6813272014Q50 , JAPAN
JN1BV7AR4EM6826882014Q50 , JAPAN
JN1BV7AR3EM7065752014Q50 , JAPAN
JN1BV7AR8EM6942622014Q50 , JAPAN
JN1BV7AR9EM6928752014Q50 , JAPAN
JN1BV7AR0EM6994412014Q50 , JAPAN
JN1AV7APXEM6904822014Q50 , JAPAN
JN1AV7AR0EM7009552014Q50 , JAPAN

Nearby VIN Numbers: JN1AV7APXEM692183 |

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