ITB09-015h

Classification:
Reference:
Date:
EL09-005h
ITB09-015h
July 7, 2017
12 VOLT BATTERY STORAGE AND MAINTENANCE
FOR NEW VEHICLES IN RETAILER INVENTORY
This bulletin has been amended throughout. Please discard all previous versions of this bulletin.
APPLIED VEHICLES:
All new (unsold) Infiniti vehicles in retailer inventory
SERVICE INFORMATION
Design and process changes have been made to improve battery voltage at retailer receipt. Our goal is to
deliver vehicles to customers with a 12 volt battery in excellent condition. Proper retailer storage and
maintenance of vehicle 12 volt batteries is essential for good battery operating life and customer satisfaction.
Retailers are responsible for maintaining vehicles in their inventory. The 12 volt battery in new vehicles in
retailer inventory should always be kept at a full charge. This will prevent excessive discharge during storage
and keep vehicles ready for delivery to customers at any time.
If 12 volt batteries in new vehicles are allowed to discharge for a prolonged period of time, battery life may be
drastically reduced. This condition may lead to premature battery replacement and customer dissatisfaction.
IMPORTANT:

The EXP800 has been replaced by the Midtronics DSS-5000. Each retailer has been shipped one
DSS-5000.

The DSS-5000 contains operating instructions, accessed using its touch screen.

DSS-5000 operating instructions are also found at: http://nissan.dss5000.com/

EXP800 can be used for warranty battery claims until October 1, 2017. After this date the tool will not
be supported.

The GR8 is available for warranty battery claims, and required in some cases.

Operating instructions for the GR8 are in ASIST: Tech-Mate > Tech-Mate Tools & Equipment >
Midtronics GR8-1200-NI User Guide
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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Required PDI Check-in (PDI Battery Test) Process Flow Overview
Upon receipt of new vehicles, retailers are responsible for performing a CHECK-IN test on the 12 volt battery
within 72 hours of delivery, or upon receipt from a retailer trade.
A CHECK-IN test may be performed with the DSS-5000 or the GR8.
The retailer is responsible for keeping detailed records of battery maintenance, including the CHECK-IN test
results, in the vehicle folder.
Prior to beginning the CHECK-IN test, please ensure the following conditions are met:

The battery is above 32°F (0°C).

The vehicle’s ignition has been off for 4 hours.

The battery posts are clean and secure.
Start
Use Midtronics GR8 (only) and
perform Diagnostic Charge
Use DSS-5000 or GR8
to perform CHECK-IN
test
Customer Override is NOT an
acceptable option for PDI
Continue charging until
session is complete
CHECK-IN
test result
Charge and
Retest
Good
Good
Diagnostic Charge
test result
Replace
For PDI Recharge warranty claim,
use Recharge Battery code
obtained from the CHECK-IN test
result.
Replace battery
Use Replace Battery Code for
warranty claim and attach test strip
to repair order
Record test results on PDI form
and attach test strip to PDI folder
Record test results
on PDI form and
attach test strip
to PDI folder
Perform battery check using
Inventory Test with DSS-5000 or
GR8 every 30 days
Charge battery with
GR8 if required.
Perform System Test with DSS5000 to confirm charging and
starting systems are operating
correctly.
Record test results
on PDI form and attach test strip to
PDI folder
NOTE: The time allowance for the battery CHECK-IN test is included in the total PDI flat rate time and will
be reimbursed as part of the current PDI payment, even though the remainder of PDI activities may take
place at a later time.
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ITB09-015h
Required 12 Volt Battery Maintenance for Retailer’s New Vehicle Inventory
For unsold vehicles:

Maintain vehicles with transit mode and storage switch in inventory-condition (storage-mode) to reduce
battery drain.

If a vehicle is being stored on the retailer lot, routinely check the battery State Of Charge (SOC) and
charge the battery as needed. Recommended checking intervals are:
 Both battery cables connected: every 30 days.
 Negative battery cable disconnected: every 90 days. (The battery must be fully charged before
disconnecting the negative cable. Disconnecting the negative cable reduces the chance of battery
damage due to low SOC.)
 Use DSS-5000 or GR8 Inventory Test for routine SOC checks.
NOTE:

Retailers should discontinue the practice of starting an engine to see if the battery is
“good.” Batteries may still start an engine even with a low SOC and the battery may be further
damaged if the battery is not recharged after starting. Battery checks should always be
performed with the DSS-5000.

For display vehicles, be sure to check daily and charge as needed to avoid low SOC
conditions.

Idling the engine to charge the battery is NOT recommended since effectiveness is highly
dependent on vehicle storage conditions such as temperature, vehicle type, and initial SOC.

Prior to charging any battery, determine if it is a standard flooded battery or an
Enhanced Flooded Battery (EFB) – refer to page 5.

Testing a “cold” battery (below freezing) may result in incorrect test decisions. If a “REPLACE”
decision is reached yet the vehicle starts without hesitation, perform a re-test after the vehicle
(or battery only) has been in the shop overnight (to ensure the battery is warm enough [above
freezing]).
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ITB09-015h
Warranty Submission Requirements
A battery claim may be denied if the following processes are not followed:

PDI battery tests must be done using the tester “CHECK-IN” function.
o If a “charge and retest” result is given by the tester, a diagnostic charge using the GR8 is
required.
o A “battery test” is not acceptable for PDI battery claims.
o The customer override option in the diagnostic charge mode is not acceptable for a PDI battery
claim.

The correct VIN or model must be selected to ensure the correct battery rating for the test.

The 15 digit battery test code generated by the GR8 must be submitted with every PDI battery
replacement claim.

The 15 digit battery test code generated by the “CHECK-IN” function (either with the DSS-5000 or the
GR8) must be submitted for all recharge claims.

“Good battery” codes and test strips from “CHECK-IN”, or “Systems Test” should be kept in the vehicle
folder.

DO NOT SUBMIT “Good Battery” test codes with warranty claims.

Refer to claims policy bulletin WPB/11-023 for additional information on battery claim policy
procedures.
CLAIMS INFORMATION
Reference the current Infiniti Assurance Products Resource Manual (APRM) and the latest claims bulletins for
battery claims procedures.
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ITB09-015h
Enhanced Flooded Batteries
An increasing number of Infiniti vehicles are being equipped with an Enhanced Flooded Battery (EFB). It is
important to verify battery type to ensure the correct tests are performed and no damage occurs to the battery
or other vehicle systems.

A Midtronics battery testing software update, released 2/12/2015 for the GR8, contains new charging
software for EFBs. EFBs require an equalization charge to address electrolyte stratification that can
occur in this type of battery.

If a vehicles has the factory equipped 12 volt battery: The Midtronics battery testing software will
automatically perform the correct charge. The type of factory equipped battery is determined by
entering the vehicle information into the tester.

If the vehicle 12 volt battery has been replaced: It is important to determine if the battery is an EFB
or not.
 Check the battery for a designation such as the examples shown in Figures 1 and 2 below and
Figure 3 on the next page.
 If an EFB battery type cannot be determined by markings on the battery, contact the battery
supplier.
Figure 1

EFBs also come in ranges such as Q-85 and Q-95.
Figure 2
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ITB09-015h
Figure 3
CAUTION:

Charging requirements for EFBs are different from standard flooded batteries.

ONLY the GR8 will properly charge an EFB that has a low SOC.

The equalization charge for EFBs may take up to 5 hours.

The EFB must be removed from the vehicle during the charge to eliminate the risk of leakage or
venting that can occur during the extended charge.

Failure to properly identify an EFB could result in inaccurate test results (for example, calling a good
battery bad).

If a non-EFB is subjected to an EFB diagnostic charge, it will be damaged beyond repair.
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ITB09-015h