ITB19-005a

Classification:
Reference:
Date:
KS19-007a
ITB19-005a
February 1, 2021
CLOCK, AUDIO, HVAC OR NAVIGATION SETTINGS INTERMITTENTLY
CHANGE ON THEIR OWN
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
2018-2019 Q70 (Y51)
2018 Q70 Hybrid (HY51)
2017-2019 Q60 (CV37)
2014-2019 Q50 (V37)
2014-2018 Q50 Hybrid (HV37)
APPLIED VEHICLES:
2018-2019 QX80 (Z62)
2017-2019 QX60 (L50)
2017 QX60 Hybrid (L50H)
2019 QX50 (J55)
2017-2019 QX30 (H15)
APPLIED SYSTEM:
INFINITI InTouch™ (Intelligent Key)
SERVICE INFORMATION
An Intelligent Key, for the applied vehicles with INFINITI InTouch™, has the abillity to trigger specific
customized settings for the radio, clock, heating and air conditioning (HVAC) and navigation that are unique to
that key, and each Intelligent Key for a specific vehicle may have different settings stored.
EXAMPLE: The vehicle may be driven by more than one person, and each driver has a personal Intelligent
Key. Each driver may adjust their preferred vehicle settings differently.
If two or more Intelligent Keys with different stored settings are unintentionally interchanged, one or more of the
following perceived issues might be reported by the customer(s).

Radio – Presets are lost or change

Clock – Settings are not showing the correct time due to day-light savings or the
selected region (time zone)

HVAC – Controls are set differently

Navigation – Settings suddenly altered
If any of these perceived issues are present:

Confirm if there are multiple Intelligent Keys being used by the customer(s) interchangeably, and if so,
verify that each key’s settings are different.
NOTE: Customer may not recognize that different Intelligent Keys are linked differently.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
February 28, 2019
ITB19-005
Original bulletin published
February 1, 2021
ITB19-005a
Classification number updated
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ITB19-005a