ITB17-041

Reference:
Date:
ITB17-041
July 13, 2017
VOLUNTARY SERVICE CAMPAIGN
INFINITI; 2G TELEMATICS HARDWARE DEACTIVATION
CAMPAIGN ID #:
P7331
APPLIED VEHICLES:
2013 JX35 (L50)
2014-2016 QX60 (L50)
2014-2016 QX60 Hybrid (L50)
2014-2015 Q50 (V37)
2014-2015 Q50 Hybrid (V37)
2013 M37/M56 (Y51)
2014-2016 Q70 (Y51)
2014-2016 Q70L (Y51)
2015-2016 Q70 Hybrid (Y51)
2013 QX56 (Z62)
2014-2016 QX80 (Z62)
Refer to Service COMM to confirm campaign eligibility.
INTRODUCTION
Infiniti is conducting a Voluntary Service Campaign (in the U.S. ONLY) on certain specific 2013-2016 Infiniti
vehicles equipped with 2G Telematics Hardware to disable the 2G Telematics Control Unit (TCU). The 2G
cellular service is no longer active in the United States and the subject TCUs are no longer connected to
telematics services (Infiniti ConnectTM) and no longer perform any function in the affected vehicles. This
campaign is being performed out of abundance of caution to help prevent potential cybersecurity issues.

Applied vehicles equipped with the 2G Telematics Control Unit (TCU) that enter the service department
for any reason should have the subject TCU deactivated. This campaign will be performed at no charge
to the customer for parts or labor.

For customers interested in the TCU update as opposed to deactivation, please refer to ITB17-007.
IDENTIFICATION NUMBER
Infiniti has assigned identification number P7331 to this campaign. This number must appear on all
communications and documentation of any nature dealing with this campaign.
DEALER RESPONSIBILITY
Dealers are to repair vehicles falling within range of this campaign that enter the service department. This
includes vehicles purchased from private parties, vehicles presented by transient (tourists) owners, and
vehicles in a retailer’s inventory.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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SERVICE PROCEDURE
Confirm if TCU is 2G or 3G
1. Check TCU ID number as follows:
 For the JX35/QX60, M37/M56/Q70, and
QX56/QX80 check the TCU ID number on
the vehicle information screen (Figure A) and
confirm if a 2G or a 3G TCU is installed as
follows:
a. Press the hard button labeled
Setting/Info.
2021-0025926
b. Press the “Others” soft button on the
center display screen.
c. Press the “Infiniti Connection” soft
button.
d. Press “Unit ID information”.
Figure A
o Does TCU ID start with “2021-0”?
YES: Proceed to Turn OFF the TCU
on the next page.
NO: Inspection complete.
 For the Q50 check the TCU ID number on
the vehicle information screen (Figure B) and
confirm if a 2G or a 3G TCU is installed as
follows:
a. Press the soft (on-screen) button labeled
Setting.
b. Press the “>” soft button on the center
display screen.
2021-04601392
c. Press the “In-Touch Services” soft
button on the center display screen.
d. Press “Unit ID information”.
o Does TCU ID start with “2021-0”?
Figure B
YES: Proceed to Turn OFF the TCU
on the next page.
NO: Inspection complete.
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ITB17-041
Turn OFF the TCU (disable)
2. Connect the C-III plus VI to the vehicle.
3. Set the parking brake.
4. Turn the Ignition ON (engine OFF / Not Ready).
5. Launch C-III plus on the CONSULT PC.
6. Select Diagnosis (One System).
Step
6
Figure 1
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ITB17-041
7. Select TELEMATICS on page 2 of the “All systems” list.
Step
7
Figure 2
8. Select Work support.
Step
8
Figure 3
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ITB17-041
9. Select TCU ACTIVATE SETTING.
10. Select Start.
Step
9
Step
10
Figure 4
11. Select Start.
Step
11
Figure 5
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ITB17-041
12. Select Off to turn OFF the TCU.
13. Select End.
Step
12
Step
13
Figure 6
14. Select Start.
Step
14
Figure 7
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ITB17-041
15. Select Start.
Step
15
Figure 8
16. Confirm “Off” is displayed in the Current status field.
Step
16
Figure 9
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ITB17-041
CLAIMS INFORMATION
Submit a “CM” line claim using the following claims coding:
CAMPAIGN (“CM”) I.D.
P7331
DESCRIPTION
Inspect TCU part number and deactivate 2G
Telematics Hardware
Inspect TCU part number only
(2G Telematics Hardware already deactivated)
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OP CODE
FRT
P73310
0.2 hrs.
P73311
ITB17-041