ITB16-042a

Classification:
Reference:
Date:
EL16-036a
ITB16-042a
November 15, 2016
2014-2017 Q60 AND Q50; POWER WINDOWS DO NOT OPERATE
CORRECTLY
APPLIED VEHICLES:
2014-2015 Q60 Coupe (V36)
2014-2015 Q60 Convertible (V36)
2017 Q60 Coupe (V37)
2014-2017 Q50 (V37)
2014-2017 Q50 Hybrid (V37)
SERVICE INFORMATION
If power is interrupted to the power window system, it may cause one or more of the following symptoms to
occur on one or more power windows:

AUTO-UP does not work, but window will move up and down with manual operation of the switch.

When door is opened (only applies to Q60), window will lower a small amount (normal operation) but
will not raise when door is closed.

Window will move down when operating the window switch, but will not move up.
NOTE:

If any of the above symptoms should occur, it may indicate that Window Initialization is needed (see
page 2). Initialization should be done before attempting any repairs.

If needed, refer to the applicable Electronic Service Manual (ESM) to perform electrical diagnosis.

After electrical repairs to the vehicle (including repairs to the power windows), make sure to perform the
Window Initialization and Anti-pinch Function Check procedures on page 2.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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Window Initialization
a. Close the door.
b. Turn the ignition switch ON.
c. Open the window - all the way DOWN.
d. Pull all the way UP on the switch and hold (close the window). Continue holding the switch all the
way UP for 4 seconds after the window is closed.
e. Confirm the window is now operating correctly.
Anti-Pinch Function Check
a. Fully open the door window.
b. Hold a piece of wood in the window opening near the fully closed position.
c. Close the door window completely with the AUTO-UP function.
d. Check/confirm the glass lowers approximately 150 mm (5.9 in) after contacting the wood and then
stops.
CAUTION: Do not check Anti-Pinch function with hands or other body parts because they may be
pinched.
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ITB16-042a