Infiniti USA Tak

Infiniti USA
Electronic Field Communication
INFORMATION
Date: October 2, 2018
To: RAMs, FOMs, & RSOMs
Subject: Takata Completion Objectives for Q3
INFINITI is continuing to ask its retailers to urgently help increase customer participation in the
Takata recalls to help it achieve 100% customer recall participation for the following vehicles:
• 2001 I30
• 2002-04 I35
• 2003-08 FX
• 2002-03 QX4
• 2006-10 M Sedan
INFINITI expects to upload the next refreshed owner list to DBS within the next week. We will also be
reassigning VINs to retailers based on information changes. We didn’t reassign any VINs in Q2 to
avoid any mid-quarter objective impact. If VINs were repaired out of network, the retailer/region with
the original assignment received credit for the repair.
This is an extremely serious safety issue and INFINITI is taking significant and unprecedented steps to
increase client recall participation but it needs retailer help to achieve its remedy goals. A separate
communication will be released later this month informing regional personnel of the requirements for
bonus payout in Q3 and Q2 results. The Q3 objective is based on the average number of repairs in Q2
multiplied by the number of service days in Q3 (Mon-Sat minus any holidays).
INFINITI
62
72
82
92
RGN
ISR
IER
INR
IWR
TOTAL:
Q3 target
per day
35
33
18
30
117
Service
Days in
Q3
75
Q3 Completion
Target
2,632
2,500
1,355
2,262
8,748
Retailer engagement is critical with this effort. It is a company-wide responsibility to make it a priority
to replace these dangerous airbag inflators in affected vehicles. Further, increasing recall participation
represents significant gross profit opportunity for our retailers.
Originator: Craig Nangle
Phone: 615-725-0126
Email: [email protected]
Division: Aftersales
Department: Retailer Support