ITB13-026h

Classification:
Reference:
Date:
EL13-023h
ITB13-026h
February 22, 2018
DISPLAY CONTROL UNIT REPLACEMENT
This bulletin has been amended. The Applied Vehicles section has been revised.
No other changes have been made. Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2014-2018 Q50 and Q50 Hybrid (V37)
2017-2018 QX60 and QX60 Hybrid (L50)
2017-2018 QX30 (H15)
2017-2018 Q60 (V37)
2018 Q70 and Q70 Hybrid (Y51)
2018 QX80 (Z62)
2019 QX50 (J55)
SERVICE INFORMATION
If the Display Control Unit (DCU) needs to be replaced
on an Applied Vehicle for any reason, follow the steps in
the Service Procedure to:

Q50, Q60 and QX50 vehicles
Confirm proper diagnosis and repair with TECH
LINE to obtain DCU order approval, then place
the order with DENSO.
Display
Control Unit
NOTE: The DCU order approval process does
not apply to 2014-2015 Q50/Q50 Hybrid
vehicles.

Configure the Multi AV system.

2014-2016 Q50/Q50 Hybrid and 2017-2018 QX30 vehicles only: Register the replacement DCU. DCU
registration is necessary whether or not the vehicle has an active Infiniti InTouch Apps subscription.

2014 Q50/Q50 Hybrid vehicles only: Check/update the software version.
NOTE: The original DCU must be installed in the vehicle while performing part of this procedure.
DO NOT remove the original DCU until instructed.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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SERVICE PROCEDURE
Before starting, make sure your ASIST has been synchronized to the current date and all CONSULT-III plus
(C-III plus) upgrades have been installed.
Parts of the Procedure
PART 1: Confirm Proper Diagnosis and Repair with TECH LINE to Obtain Display Control Unit Order Approval,
Then Place the Order with DENSO
PART 2: Record Multi AV Configuration Values of Original Display Control Unit; Replace Display Control Unit
PART 3: Configure the Multi AV System
PART 4: Manually Configure the Multi AV System (if needed)
PART 5: 2014-2016 Q50/Q50 Hybrid and 2017-2018 QX30 Vehicles Only: Register the Replacement Display
Control Unit
PART 6: 2014 Q50/Q50 Hybrid Vehicles Only: Check the Software Version, Confirm it is the Newest Version,
Then Update If Needed
PART 1:
Confirm Proper Diagnosis and Repair with TECH LINE to Obtain Display Control Unit Order Approval,
Then Place the Order with DENSO
NOTE: The DCU order approval process does not apply to 2014-2015 Q50 and Q50 Hybrid vehicles. Proceed
to Order an Exchange DCU From DENSO on page 4.
To improve customer satisfaction by providing the correct repair on the first visit, Infiniti has put in place a
procedure for ordering an “exchange” or “new” DCU.

To ensure a proper diagnosis and repair, the technician will need to contact TECH LINE to confirm (or
assist with) their diagnosis and the proper repair prior to ordering the DCU.

DENSO will require a confirmation from TECH LINE prior to shipping an exchange DCU.

Approval from TECH LINE does not mean the DCU has been ordered. The DCU must be ordered from
DENSO.

New DCUs will be put on parts restriction and will need to be cleared prior to the order shipping. In the
event that a new DCU is required, the warranty claims call center will verify that TECH LINE has
recommended replacement.

This process applies to vehicles equipped with a Navigation system as well as non-Navigation vehicles.

TECH LINE has the support of engineering and DENSO in diagnosis, if needed.

Most DCUs ordered should be an exchange unit versus a new unit.
The requirement of contacting TECH LINE for confirmation to replace a DCU will be monitored to ensure the
most effective and accurate method of repair. Future changes or adjustments may be made to this process to
increase repair timeliness and/or customer satisfaction.
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A new DCU is required only if:

The vehicle has not yet been sold.

The customer requests a new DCU on a non-warranty repair.

The exchange DCU is not available.

Insurance claim replacement.
NOTE: While not required, Infiniti recommends using this procedure for non-warranty repairs to ensure that
proper diagnosis and repair is performed.
Contact TECH LINE to Confirm DCU Replacement is Needed
NOTE:

Steps 1-4, below, do not apply to 2014-2015 Q50 and Q50 Hybrid vehicles. Proceed to Order an
Exchange DCU From DENSO on page 4.

Contacting TECH LINE is done to confirm diagnosis. An exchange DCU must be ordered by your parts
department directly from DENSO.
1. Duplicate and verify the customer’s concern if possible. If duplication is not possible, gather as much
information about the issue as possible from the service advisor/writer or customer.
2. Check for any connected devices (phone, iPod, MP3 player, etc.) or determine if a connected device is
present during the concern. Gather model and software version information if possible.
3. Contact TECH LINE, after gathering preliminary information of the concern. After a diagnosis of the
concern has been performed, and the technician and TECH LINE agree that the DCU should be replaced,
go to step 4.
4. TECH LINE will confirm with DENSO, by email, that the diagnosis has occurred and a DCU replacement is
approved.
NOTE:

TECH LINE does not send an email or fax to your parts department.

Approval from TECH LINE does not mean the DCU has been ordered. The DCU must be ordered
from DENSO (see page 4).
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Order an Exchange DCU From DENSO
After steps 1-4 have been completed, your parts department will order the replacement exchange DCU as
instructed below.
5. Fill out the DENSO Exchange Order Form and fax or email it to DENSO.
Order forms are found on NNAnet.com:
a. Log onto NNAnet.com.
b. Confirm Brand View is Infiniti.
c. Select My Links.
d. Select Warranty.
e. Select Electronic Exchange Information – Infiniti.
NOTE: If you are logged on to NNAnet.com, clicking on the link below will take you directly to the form.
https://www.nnanet.com/content/dam/nnanet/linkdocuments/electronicexchangeinfiniti/DENSO+Exchan
ge+Order+Form,+FCD-0676,+Rev.1+for+NNA+Dealers.pdf
f.
On the Exchange Order Form, enter the DCU part number in the Exchange Part #: field.
NOTE: The DCU part number can be found on the label on the back of the DCU, or with CONSULT-III
plus by going to Diagnosis (One System) > MULTI AV > ECU Identification.
6. After the order is submitted, and after TECH LINE has submitted authorization by email, then DENSO will
email confirmation to your parts department that the order has been placed.*
*TECH LINE authorization is not needed for 2014-2015 Q50 and Q50 Hybrid vehicles.
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PART 2:
Record Multi AV Configuration Values of Original Display Control Unit; Replace Display Control Unit
7. Prepare the vehicle:

Make sure the shift selector is in Park, and the parking brake is set.

Connect the GR8 to the 12V battery and select ECM Power Supply Mode.

Connect the C-III plus VI to the vehicle

Launch C-III plus on the CONSULT PC.

Turn the ignition ON:
For Q50, Q60, Q70, QX30, QX50, QX60 and QX80 vehicles
Cycle the ignition to ON. DO NOT start the engine.
For Q50 Hybrid and QX60 Hybrid vehicles
Cycle the ignition to ON. DO NOT cycle to Ready Mode.
8. Select Re/programming Configuration.
Step
8
Figure 1
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9. Read the Precautions.
When finished, touch the “Confirmed
instructions” box to insert a check mark,
then select Next.
Step
9
Figure 2
10. Select the Manual Selection (Vehicle
Name) tab, then select the applicable
Vehicle and Year.
NOTE: If the screen shown in Figure 3
does not display, proceed to step 12.
Step
10
11. Select Select.
Step
11
Figure 3
12. Confirm the correct Vehicle Name and
Model Year are displayed.
When finished, select Confirm.
xxxxxxxxxxxxxxxxx
xxxxxxxxxx
xxxxxxxxxx
Step
12
Figure 4
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Steps 13 and 14 below apply to 2017-2018 QX30 vehicles ONLY. For all other vehicles, proceed to step
15 on page 8.
13. Select USA/CANADA Dealers in the
drop down menu, then select OK.
NOTE:

The screen in Figure 5 will only appear
during the first login on a CONSULT
PC. Future logins with same
CONSULT PC will display the screen
in Figure 6 only.

If the screen shown in Figure 5 does
not display, proceed to step 14.
Figure 5
14. Enter your NNAnet.com Username &
Password, then select Submit.
NNAnet.com
Username &
Password
Figure 6
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15. After system call completes, confirm the
correct VIN is displayed.
When finished, select Confirm.
NOTE: If the VIN displayed is incorrect,
input the correct VIN. When finished,
select Confirm.
Step
15
Figure 7
16. Select MULTI AV.

Use the scroll arrow if needed.
Step
16
Figure 8
17. Select Before ECU Replacement.
Step
17
Figure 9
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18. Confirm current configuration and write
it down.

Configuration can also be printed
with the Print Screen button or
Screen Capture button.

Use the scroll arrow if more than one
page of information is available.
Write down / print this
information
NOTE: Configurable options will differ
between models. Your screen may look
different.
Figure 10
19. Select Save.
Step
19
NOTE: If the configuration data cannot
be saved, replace the DCU as instructed
in the applicable Electronic Service
Manual (ESM) and then proceed to
PART 4: Manually Configure the Multi
AV System (if needed) on page 11 of
this bulletin.
xxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxx
xxxxxxxxxxxx
20. Select End.
Step
20
Figure 11
21. Replace the DCU Unit as instructed in the applicable ESM.

Refer to section AV > DISPLAY CONTROL UNIT > Removal and Installation.
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PART 3:
Configure the Multi AV System
22. Perform steps 7-16.
23. When you get to the screen shown in
Figure 12, select Confirm.
xxxxxxxxxxxx
Step
23
Figure 12
24. Select After ECU Replacement.
Step
24
Figure 13
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25. Select OK.
After performing step 25
If an error message does not display:

Proceed to step 39 on page 15.
If an error message does display:

Figure 14
Proceed to PART 4: Manually
Configure the Multi AV System
(if needed), below.
Step
25
PART 4:
Manually Configure the Multi AV System (if needed)
NOTE: If the screen in Figure 15 is not
displayed, click on the Home icon.
26. Select Re/programming Configuration.
Step
26
Figure 15
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27. Read the Precautions.
When finished, touch the “Confirmed
instructions” box to insert a check mark,
then select Next.
Step
27
Figure 16
28. Select the Manual Selection (Vehicle
Name) tab, then select the applicable
Model and Year.
NOTE: If the screen shown in Figure 17
does not display, proceed to step 30.
Step
28
29. Select Select.
Step
29
Figure 17
30. Confirm the correct Vehicle Name and
Model Year are displayed.
When finished, select Confirm.
xxxxxxxxxxxxxxxxx
xxxxxxxxxx
xxxxxxxxxx
Step
30
Figure 18
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Step 31 below applies to 2017-2018 QX30 vehicles ONLY. For all other vehicles, proceed to step 32.
31. Enter your NNAnet.com Username
& Password, then select Submit.
NNAnet.com
Username &
Password
Figure 19
32. Confirm the correct VIN is displayed.
When finished, select Confirm.
NOTE: If the VIN displayed is
incorrect, input the correct VIN.
When finished, select Confirm.
Step
32
Figure 20
33. Select MULTI AV.

Use the scroll arrow if needed.
Step
33
Figure 21
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34. Select After ECU Replacement.
Step
34
Figure 22
35. Select Manual selection.
Step
35
Figure 23
36. Use the drop down menus to select the
Configuration options that were printed
or written down in step 18.

Step
36
Use the scroll arrow if more than one
page of information is available.
NOTE: Configurable options will differ
between models. Your screen may look
different from Figures 24 and 25.
Step
37
37. Select Next.
Figure 24
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38. Confirm the configuration displayed is
correct, then select OK.
Figure 25
Step
38
39. Turn the ignition OFF, then start the engine or Ready, and wait for about 30 seconds.
40. Use C-III plus to clear any codes from the Multi AV system.
a. Select Home on the C-III plus screen.
b. Select Diagnosis (One System) > Multi AV > Self Diagnosis Results.
c. Clear any codes that may be present.
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Step 41 below applies to 2014-2016 Q50 and 2017-2018 QX30 vehicles ONLY. For all other vehicles,
proceed to step 42.
41. Write down the Unit ID number (see Figure 26) as follows:
NOTE: The unit ID number will be used in Part 5 of the procedure.
a. Select ECU Identification on the C-III plus screen.
b. Write down the UNIT ID number.
Step
41a
Step
41b
Figure 26
42. Close C-III plus and disconnect the plus VI from the vehicle.
43. Check that the operation of the DCU and, if equipped, RearView Monitor camera images (fixed guide lines
and predictive course lines) are normal.
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PART 5:
2014-2016 Q50 and 2017-2018 QX30 Vehicles ONLY
Register the Replacement Display Control Unit
44. Register the replacement DCU by calling Infiniti Owner Services at 1-855-444-7244. Listen to the
prompts and select the option for the “Infiniti Connection Specialist.”

During this call you will be asked for the Unit ID number (see step 38) and the VIN.

Infiniti Owner Services hours of operation are:
Monday – Saturday: 8:00am to Midnight EST
Closed Thanksgiving, Christmas, and New Years Day
IMPORTANT: Step 44 MUST be performed to register the replacement DCU. If this step is not performed,
the Infiniti InTouch Apps feature – if the vehicle has an active subscription – will not function. Perform this step
even if the vehicle does not have an active Infiniti InTouch Apps subscription, as future enrollment will also be
affected.
45. Disconnect the GR8 from the 12V battery.
PART 6:
2014 Q50 Vehicles ONLY
Check the Software Version, Confirm it is the Newest Version, Update if Needed.
NOTE: PART 6 does NOT apply to 2015-2017 model year vehicles.
Click  HERE  This will link you to the General Procedure for Infiniti InTouch Software Update.
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