ITB13-057B

Classification:
Reference:
Date:
KS13-053B
ITB13-057B
March 12, 2021
2013 JX35, 2014-2015 Q50 & QX60; ONE OR BOTH INTELLIGENT KEYS
LOST PRIOR TO CUSTOMER DELIVERY
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Discard all previous versions of this bulletin.
APPLIED VEHICLES:
2013 JX35 (L50)
2014-2015 Q50 (V37)
2014-2015 Q50 Hybrid (V37)
2014-2015 QX60 (L50)
2014-2015 QX60 Hybrid (L50)
SERVICE INFORMATION
If one or both Intelligent Keys cannot be located prior to customer delivery of an Applied Vehicle, refer to the
applicable section of this bulletin for Intelligent Key registration instructions.

One (1) Intelligent Key Is Lost ----- Page 2

Two (2) Intelligent Keys Are Lost ----- Page 3
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
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One (1) Intelligent Key Is Lost
1. Remove the fuse panel cover and check the position of the Extended Storage Switch (ESS).
If the ESS is pushed IN:
Extended Storage Switch
a) Reattach the fuse panel cover.
b) Replace the lost Intelligent Key.
c) Register both Intelligent Keys using CONSULTIII (C-III) plus.
NOTE: Make sure to register the replacement
key second.
Figure 1
(Example only. Your vehicle may look different.)
If the ESS is pulled OUT:
a) Push IN the ESS.
b) With the non-lost Intelligent Key nearby, turn the ignition ON, then OFF.
c) Reattach the fuse panel cover.
d) Replace the lost Intelligent Key.
e) Register both Intelligent Keys using CONSULT-III (C-III) plus.
NOTE: Make sure to register the replacement key second.
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ITB13-057B
Two (2) Intelligent Keys Are Lost
1. Remove the fuse panel cover and check the
position of the Extended Storage Switch (ESS).
Confirm Extended Storage
Switch is pushed IN
2. If the ESS is not pushed IN, push it IN.
3. Reattach the fuse panel cover.
Figure 2
(Example only. Your vehicle may look different.)
4. Turn ON the hazard lights.
5. Connect and start C-III plus.
6. Select Diagnosis (One System).
Step
6
Figure 3
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ITB13-057B
7. Select BCM, then wait for System
Call to complete.
Step
7
Figure 4
8. If the screen in Figure 5 displays,
the BCM is not in Transit Mode.
a) Select Home.
b) Replace the lost Intelligent
Keys.
c) Register both replacement
Intelligent Keys using
CONSULT-III (C-III) plus.
d) Once successfully registered,
this procedure is complete.
Figure 5
9. If an error message indicates the
ECU cannot be detected (see
Figure 6), the BCM is in Transit
Mode.
a) Replace the BCM.
b) Replace the lost Intelligent Keys
and have the new ones
available before proceeding to
the next step.
c) Contact TECH LINE for
Intelligent Key registration
procedure guidance.
Figure 6
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ITB13-057B
CLAIMS INFORMATION
Note that lost items are the responsibility of the dealer, and are excluded from the applicable Warranty; please
consult the “Infiniti Warranty Information Booklet” for specific details.
AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
December 17, 2013
ITB13-057
Original bulletin published
December 15, 2014
ITB13-057A
APPLIED VEHICLES updated
March 12, 2021
ITB13-057B
Classification Number updated
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ITB13-057B