ITB13-007H

Classification:
Reference:
Date:
BT13-007H
ITB13-007H
February 27, 2023
REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
All Infiniti
SERVICE INFORMATION
“Foreign material” on the surface of the window glass in some cases can be cleaned off with a very particular
type and grade of steel wool.

Most any foreign material on the surface of window glass can be cleaned off by using #0000 super fine
steel wool.
o The #0000 grade super fine steel wool can be found in most hardware stores.

In most cases the window glass cannot be damaged by manually rubbing (no power tools) too hard or
too much and it is recommended not to use any cleaners with the steel wool.
Use new steel wool from an un-opened bag and store unused portion in a re-sealable container to prevent
contamination.

Do not use dirty or contaminated steel wool. Dirty or contaminated steel wool will scratch the window
glass. If the steel wool is dropped on the floor, get a new piece of steel wool to clean the window glass.

Clean (then dry) the window glass first with soap and water to remove any abrasive dirt or grit that may
be present before using steel wool.
HINT: Always try to clean any window glass surface issue first with #0000 grade super fine steel wool before
glass replacement is considered.
CLAIMS INFORMATION
Foreign material on the window glass surface is not a warrantable condition.
Materials used to clean the window glass, such as the steel wool mentioned above, are considered a shop
supply.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
March 22, 2013
ITB13-007
December 1, 2015
ITB13-007a
February 22, 2017
ITB13-007b
March 19, 2018
ITB13-007c
Publication date updated to include the latest models and
model years
Publication date updated to include the latest models and
model years, and references to “windshield” changed to
“window glass”
Publication date updated to include the latest models and
model years
May 15, 2019
ITB13-007d
Publication date updated to include the latest models and
model years
February 12, 2021
ITB13-007e
Publication date updated to include the latest models and
model years
December 7, 2021
ITB13-007F
Publication date updated to include the latest models and
model years
February 17, 2022
ITB13-007G
Publication date updated to include the latest models and
model years
February 27, 2023
ITB13-007H
Publication date updated to include the latest models and
model years
DESCRIPTION
Original bulletin published
2/2
ITB13-007H