Revision 1-NEVAP

CAMPAIGN
BULLETIN
QUALITY ACTION
OBD II EVAP Tube
Warranty Enhancement
Reference: NEVAP
Date: August 17, 2018
Attention: Dealer Principal, Sales, Service & Parts Managers
UPDATE August 17, 2018
Please discard earlier versions of this bulletin.
The announcement from March 21, 2017 has been revised to include:
 Clarification that the refueling concern is extremely hard to fill, not intermittent, and occurs
at multiple fueling stations and fuel pumps
 Customer expense may be applicable if the vehicle is out of warranty
***** Warranty Enhancement *****
Nissan is committed to providing the highest levels of product quality and customer satisfaction.
With that in mind, Nissan has discovered the OBD II software on certain 2003-2017 vehicles may
not accurately pinpoint a complete blockage in the evaporative emission vapor vent tube (located
between the fuel tank and vapor canister).
Even though the potential for complete blockage is very rare, Nissan has enhanced the emission
warranty coverage for this evaporative emission vapor vent tube to 15 years or 150,000 miles,
whichever occurs first, if the tube is found to be completely blocked.
All other warranty terms, limitations, and conditions remain unchanged.
***** What Dealers Should Do *****
1. Please note that the complete EVAP tube blockage is rare. Dealers should only conduct
diagnostic procedure if the customer reports consistent difficulty fueling their vehicle at
different fuel stations. For example, a customer may report that it is consistently extremely hard
to refuel and the nozzle shuts off every few seconds.
o Dealers are advised to perform NTB17-030 procedure only when customers are
reporting the above symptoms.
2. Intermittent difficulty in refueling, or difficulty in refueling at only one gas station, is not a
symptom of complete EVAP tube blockage and no action is necessary. Likewise, OBD lamp
illumination is not a symptom of the subject condition.
o Dealers are advised NOT to perform NTB17-030 procedure if customers are not reporting
symptoms of complete EVAP tube blockage. If customers require other service or
diagnostics, please immediately advise the customer that regular service charges
will apply
CAMPAIGN ID: NEVAP | REVISION 1
NOTE: SERVICE COMM will display information on the APPLICABLE WARRANTIES
page:
Evap Emission Vent Tube Blockage - 15 year/150K miles
3. If the problem is caused by a component other than what is covered under factory warranty
or this applicable warranty, the customer paid diagnostic fee can be applied towards the
diagnosis and repair of the other condition.
***** Release Schedule *****
Parts



Special
Tools



Repair

Owner
Notification
No parts are required to be stocked for this warranty enhancement
Pursuant to APRM policy 2.35.15, dealers are expected to comply with the parts
return procedure. Dealers will be charged back for parts and labor found
to be out of compliance with inspection and repair guidelines. If the vent
tube is not completely blocked, further diagnostic may be required that is not
covered under this bulletin or this enhanced emission warranty coverage.
NOTE: Parts requested are VIN and repair order specific. It is important
for dealers to return parts applicable to the VIN and repair order
identified.
697-95-0130-NIS Dual Pressure Diagnostic Leak Detector
Special tools arrived at dealers the week of December 19, 2016
Additional tools may be ordered as necessary from TechMate @ 1-800-6622001
NTB17-030
All owners of affected vehicles are being notified in a phased mailing schedule via
U.S. mail that began in March 2017.
NISSAN NORTH AMERICA, INC.
Aftersales DIVISION
Frequently Asked Questions (FAQ):
Q.
Is this a Stop Sale?
A.
No.
Q.
What is the reason for this announcement?
A.
In very rare circumstances, a complete blockage could develop in the EVAP tube located
between the fuel tank and the evaporative emission canister. Your vehicle’s On-Board
Diagnostic (OBD) system may not always detect complete EVAP tube blockage.
Q.
What will be the corrective action?
A.
Nissan will enhance the emission warranty coverage on this vapor vent tube to 15 years or
150,000 miles, whichever occurs first, to cover repairs if the tube is found to be completely
blocked.
CAMPAIGN ID: NEVAP | REVISION 1
Q.
How to tell if your vehicle has a completely blocked EVAP tube
A.
If you routinely experience difficulty fueling your vehicle at different fuel stations, such as the
filling nozzle consistently shuts off every few seconds, you should follow instructions below:

What you should do if your vehicle is OK (common)
Please affix the attached sticker on the front cover of the Warranty Information
Booklet that came with your vehicle to help remind you of this enhancement.
No dealer visit is required – you do not need to visit your Nissan dealer or take any
additional action unless you routinely experience difficulty fueling your vehicle at
different fuel stations.

What you should do if your vehicle has a completely blocked EVAP tube
(uncommon)
1.
Please call to make an appointment and bring your vehicle in with ¼ tank of fuel
or less (please do not bring your vehicle in for service with a full tank).
2.
Your Nissan dealer will inspect the EVAP tube and if the EVAP tube is confirmed
completely blocked, remedy it under this warranty enhancement.
If your EVAP tube is not completely blocked, the warranty enhancement does not
apply. If your vehicle requires other service from your Nissan dealer, regular service
charges may apply (to be confirmed by your Nissan dealer).
Q.
When will vehicle owners be notified?
A.
All owners of affected vehicles are being notified in a phased mailing schedule via U.S. mail
that began in March 2017.
Q.
Are parts readily available?
A.
No parts are required for this warranty enhancement. If a completely blocked evaporative
vapor vent tube does exist, you may go to any Nissan dealer for assessment. Please note
this condition is not intermittent and will occur at any refueling station at different pumps.
Q.
Is my vehicle safe to drive?
A.
Yes.
Q.
Will a rental vehicle be provided while the retailer is servicing the vehicle?
A.
No rental is required for this warranty enhancement.
CAMPAIGN ID: NEVAP | REVISION 1
Q.
I have lost confidence in the vehicle. Will Nissan replace or repurchase the vehicle?
A.
No. The warranty enhancement is meant to increase your confidence in Nissan as a company
and in your vehicle.
Q.
Is there anything owners can do to mitigate the condition?
A.
No.
Q.
Will I have to take my vehicle back to the selling retailer to have the service
performed?
A.
No.
Q.
What model year vehicles are involved?
A.
MY04-MY16 Nissan vehicles are affected. Some late MY03 and early MY17 Nissan vehicles
are also affected.
CAMPAIGN ID: NEVAP | REVISION 1