ITB13-052C
Service Bulletin Details
Public Details for: ITB13-052C
Intelligent key not detected / engine will not start this bulletin has been amended to update the applied vehicles. No other changes were made. Please discard previous versions of this bulletin.
- 2019 - 2018 - 2017 - 2016 - 2015 - 2014 - 2013 - 2012 - 2011 -
Models from 2019
2019 INFINITI Q70 |
2019 INFINITI QX50 |
Models from 2018
2018 INFINITI Q50 |
2018 INFINITI Q50 HYBRID |
2018 INFINITI Q60 |
2018 INFINITI Q70 |
2018 INFINITI Q70 HYBRID |
2018 INFINITI QX30 |
2018 INFINITI QX60 |
2018 INFINITI QX60 HYBRID |
2018 INFINITI QX80 |
Models from 2017
2017 INFINITI Q50 |
2017 INFINITI Q50 HYBRID |
2017 INFINITI Q60 |
2017 INFINITI Q70 |
2017 INFINITI Q70 HYBRID |
2017 INFINITI QX30 |
2017 INFINITI QX60 |
2017 INFINITI QX60 HYBRID |
2017 INFINITI QX80 |
Models from 2016
2016 INFINITI Q50 |
2016 INFINITI Q50 HYBRID |
2016 INFINITI Q70 |
2016 INFINITI Q70 HYBRID |
2016 INFINITI QX60 |
2016 INFINITI QX60 HYBRID |
2016 INFINITI QX80 |
Models from 2015
2015 INFINITI Q50 |
2015 INFINITI Q50 HYBRID |
2015 INFINITI Q60 |
2015 INFINITI Q70 |
2015 INFINITI Q70 HYBRID |
2015 INFINITI QX60 |
2015 INFINITI QX60 HYBRID |
2015 INFINITI QX80 |
Models from 2014
2014 INFINITI Q50 |
2014 INFINITI Q50 HYBRID |
2014 INFINITI Q60 |
2014 INFINITI Q70 |
2014 INFINITI Q70 HYBRID |
2014 INFINITI QX60 |
2014 INFINITI QX60 HYBRID |
2014 INFINITI QX80 |
Models from 2013
2013 INFINITI JX35 |
2013 INFINITI M35 HYBRID |
2013 INFINITI M37 |
2013 INFINITI M56 |
2013 INFINITI QX56 |
Models from 2011
2011 INFINITI M37 |
2011 INFINITI M56 |
2011 INFINITI QX56 |
Classification: Reference: Date: KS13-051C ITB13-052C March 12, 2021 INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles. No other changes were made. Please discard previous versions of this bulletin. APPLIED VEHICLES: 2013 JX35 (L50) 2014-2018 QX60 (L50) 2014-2018 QX60 Hybrid (L50) 2011-2013 QX56 (Z62) 2014-2018 QX80 (Z62) 2017-2018 QX30 (H15) 2019 QX50 (J55) 2011-2013 M37 / M56 (Y51) 2012-2013 M35h Hybrid (Y51) 2014-2019 Q70 (Y51) 2014-2018 Q70 Hybrid (Y51) 2014-2018 Q50 (V37) 2014-2018 Q50 Hybrid (V37) 2014-2015 Q60 Coupe (V36) 2017-2018 Q60 Coupe (V37) 2014-2015 Q60 Convertible (V36) SERVICE INFORMATION Intelligent Key systems on the Applied Vehicles use two (2) different Radio Frequencies (RF) that are similar to other wireless devices; 315 MHz and 433 MHz. In the event another wireless device (e.g. aftermarket alarm system) is transmitting at the same time as an Intelligent Key, it can interfere with the Intelligent Key signals being received by the BCM. If there is interference with Intelligent Key signals, the following symptoms may occur: The Intelligent Key is not detected, causing: The engine to not start (no response when the Stop/Start button is pressed) “I-Key System Error” displayed in the instrument cluster “No I-Key Detected” displayed in the instrument cluster Intermittent operation of the buttons on the remote (Key FOB). Intermittent operation of the door request switches. The above symptoms are usually intermittent and can be difficult to diagnose. If a vehicle has experienced the above symptoms, or a customer has reported the above symptoms, refer to Supplemental Diagnosis / Information on the next page. Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this applies to your vehicle. 1/3 NOTE: The diagnostic items listed below should be checked before replacing any parts or performing any repairs. Refer to the appropriate Electronic Service Manual (ESM) for complete Intelligent Key system diagnosis and repair information. Supplemental Diagnosis / Information Intelligent Key fob battery check: Use Signal Tech II IKEY Battery Test to confirm battery state of charge. o If model is not supported by Signal Tech II, refer to appropriate ESM, section Door & Lock for proper battery voltage testing procedure. Location of Intelligent Key: An Intelligent Key should not be stored where the RF signal can be obstructed by nearby metal objects. Interference from other personal devices: Confirm the Intelligent Key is not placed in close proximity to phones, other Intelligent Keys, highway PASS Card, USB charger, Personal Computer (PC) charger, etc. that may be transmitting similar RF signals. Technician should remove all devices from vehicle while diagnosing/duplicating the customer issue. Example of electrical device that can cause interference Figure 1 If none of the above are causing symptoms, check the following: Inspect the vehicle for the presence of an aftermarket alarm system or radar detector. NOTE: RF signals coming from the vehicle surroundings can interfere with the Intelligent Key signals (e.g. radar detectors or aftermarket alarm systems in other vehicles, or RF signals from surrounding buildings). 2/3 ITB13-052C AMENDMENT HISTORY PUBLISHED DATE REFERENCE DESCRIPTION December 11, 2013 ITB13-052 Original bulletin published November 29, 2016 ITB13-052A APPLIED VEHICLES updated March 26, 2018 ITB13-052B APPLIED VEHICLES updated March 12, 2021 ITB13-052C Classification Number updated 3/3 ITB13-052C