ITB13026E

Classification:
Reference:
Date:
EL13-023e
ITB13-026e
March 23, 2016
2014-2016 Q50 AND Q50 HYBRID;
DISPLAY CONTROL UNIT (UPPER DISPLAY SCREEN) REPLACEMENT
This bulletin has been amended. The APPLIED VEHICLES was updated, and the information on page 3 was clarified.
Please discard all previous versions of this bulletin.
APPLIED VEHICLES: 2014-2016 Q50 (V37)
2014-2016 Q50 Hybrid (V37)
SERVICE INFORMATION
If the Display Control Unit (DCU) needs to be replaced on an
Applied Vehicle for any reason, follow the steps in the Service
Procedure to:

Confirm proper diagnosis and repair with TECH LINE to
obtain DCU order approval, then place the order with
DENSO.

Configure the Multi AV system.

Register the replacement DCU. DCU registration is
necessary whether or not the vehicle has an active Infiniti
InTouch Apps subscription.
Display
Control
Unit
NOTE: The original DCU must be installed in the vehicle while performing part of this procedure.
DO NOT remove the original DCU until instructed.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti dealer to determine if this
applies to your vehicle.
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SERVICE PROCEDURE
Before starting, make sure your ASIST has been synchronized to the current date and all CONSULT-III plus
(C-III plus) upgrades have been installed.
Parts of the Procedure
PART 1: Confirm Proper Diagnosis and Repair with TECH LINE to Obtain Display Control Unit Order Approval,
Then Place The Order With DENSO
PART 2: Record Multi AV Configuration Values of Original Display Control Unit; Replace Display Control Unit
PART 3: Configure the Multi AV System
PART 4: Manually Configure the Multi AV System (if needed)
PART 5: Register the Replacement Display Control Unit
PART 6: 2014 model year vehicles only: Check the software version – confirm it is the newest version – update
if needed
PART 1:
Confirm Proper Diagnosis and Repair With TECH LINE to Obtain Display Control Unit Order Approval,
Then Place the Order With DENSO.
To improve customer satisfaction by providing the correct repair on the first visit, Infiniti has put in place a
procedure for ordering an “exchange” or “new” DCU.

To ensure a proper diagnosis and repair, the technician will need to call TECH LINE to confirm (or assist
with) their diagnosis and the proper repair prior to ordering the DCU.

DENSO will require a confirmation from TECH LINE prior to shipping an exchange DCU.

New DCUs will be put on parts restriction and will need to be cleared prior to the order shipping. In the
event that a new DCU is required, the warranty claims call center will verify that TECH LINE has
recommended replacement.

This process applies to vehicles equipped with a Navigation system as well as non-Navigation vehicles.

TECH LINE has the support of engineering and DENSO in diagnosis, if needed.

Most DCUs ordered should be an exchange unit versus a new unit.
The requirement of calling TECH LINE for confirmation to replace a DCU will be monitored to ensure the most
effective and accurate method of repair. Future changes or adjustments may be made to this process to
increase repair timeliness and/or customer satisfaction.
A new DCU is required only if:

The vehicle has not yet been sold.


The customer requests a new DCU on a non-warranty repair.
The exchange DCU is not available.

Insurance claim replacement.
NOTE: Infiniti also recommends using this procedure for non-warranty repairs to ensure that proper diagnosis
and repair is performed.
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Contact TECH LINE to Confirm DCU Replacement is Needed
NOTE: Contacting TECH LINE is done to confirm diagnosis. An exchange DCU must be ordered by your
parts department directly from DENSO. See Order an Exchange DCU Form DENSO below.
1. Duplicate and verify the customer’s concern if possible. If duplication is not possible, gather as much
information about the issue as possible from the service advisor/writer or customer.
2. Check for any connected devices (phone, iPod, MP3 player, etc.) or determine if a connected device is
present during the concern. Gather model and software version information if possible.
3. Call TECH LINE, after gathering preliminary information of the concern. After a diagnosis of the concern
has been performed, and the technician and TECH LINE agree that the DCU should be replaced, go to
step 4.
4. Provide the following information to TECH LINE:
DCU part number _______________________________________
NOTE: The DCU part number can be found on the label on the back of the DCU, or
with CONSULT-III plus by going to Diagnosis (One System) > MULTI AV > ECU
Identification.
Is the vehicle equipped with a Navigation System? _____________
Dealer name and fax number ______________________________
Dealer contact name _____________________________________
5. TECH LINE will confirm with DENSO, by email, that the diagnosis has occurred and a DCU replacement is
approved.
NOTE: TECH LINE does not send an email or fax to your parts department.
Order an Exchange DCU From DENSO
6. After steps 1 – 5 above have been completed, your parts department will order the replacement
exchange DCU as follows:
a. Fill out the Exchange Order Form and fax or email it to DENSO.
Order forms are found on nnanet.com:
a.
b.
c.
d.
Log onto nnanet.com.
Confirm Brand View is Infiniti.
Select Workspace.
In the Warranty section, select Electronic Exchange Information.
b. After the order is submitted, and after TECHLINE has submitted authorization by email, then DENSO
will fax the confirmation form back to your parts department.
NOTE: If you are logged on to nnanet.com, clicking on this link will take you directly to the form.
https://www.nnanet.com/wps/myportal/DPInfinitiElectronicExchangeInformation
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PART 2:
Record Multi AV Configuration Values of Original Display Control Unit; Replace Display Control Unit
7. Prepare the vehicle:

Make sure the shift selector is in Park, and the parking brake is set.

Connect the GR8 to the 12V battery and select ECM Power Supply Mode.

Connect the C-III plus VI to the vehicle

Launch C-III plus on the CONSULT PC.

Turn the ignition ON:
For Q50 vehicles
Cycle the ignition to ON. DO NOT start the engine.
For Q50 Hybrid vehicles
Cycle the ignition to ON. DO NOT cycle to Ready Mode.
8. Select Re/programming Configuration.
Step
8
Figure 1
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9. Read the Precautions.
When finished, touch the “Confirmed
instructions” box to insert a check mark,
then select Next.
Step
9
Figure 2
10. Select the Manual Selection (Vehicle
Name) tab, then select the applicable
Model and Year.
NOTE: If the screen shown in Figure 3
does not display, proceed to step 12.
Step
10
11. Select Select.
Step
11
Figure 3
12. Confirm the correct Model Name and
Model Year are displayed.
When finished, select Confirm.
xxxxxxxxxxxxxxxxx
Step
12
Figure 4
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13. After system call completes, confirm the
correct VIN is displayed.
When finished, select Confirm.
NOTE: If the VIN displayed is incorrect,
input the correct VIN. When finished,
select Confirm.
Step
13
Figure 5
14. Select MULTI AV.
Step
14
Figure 6
15. Select Read/Write Configuration.
Step
15
Figure 7
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16. Select Before Replace ECU.
Step
16
Figure 8
17. Confirm current configuration and write
it down.


Configuration can also be printed
with the Print Screen button or
Screen Capture button.
Write down / print this
information
Use the scroll arrow if more than one
page of information is available.
NOTE: Configurable options will differ
between models. Your screen may look
different.
Figure 9
18. Select Save.
Step
18
NOTE: If the configuration data cannot
be saved, replace the DCU as instructed
in the applicable Electronic Service
Manual (ESM) and then proceed to
PART 4: Manually Configure the Multi
AV System (if needed) on page 9 of this
bulletin.
xxxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxx
19. Select End.
Step
19
Figure 10
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20. Replace the DCU Unit as instructed in the applicable ESM.

Refer to section AV > DISPLAY CONTROL UNIT > Removal and Installation.
PART 3:
Configure the Multi AV System
21. Perform steps 7-15.
22. When you get to the screen shown in
Figure 11, select Confirm.
Step
22
Figure 11
23. Select After Replace ECU.
Step
23
Figure 12
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24. Select OK.
After performing step 24
If an error message does not display:

Proceed to step 37 on page 12.
If an error message does display:

Figure 13
Proceed to PART 4: Manually
Configure the Multi AV System (if
needed), below.
Step
24
PART 4:
Manually Configure the Multi AV System (if needed)
NOTE: If the screen in Figure 14 is not
displayed, click on the Home icon.
25. Select Re/programming Configuration.
Step
25
Figure 14
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26. Read the Precautions.
When finished, touch the “Confirmed
instructions” box to insert a check mark,
then select Next.
Step
26
Figure 15
27. Select the Manual Selection (Vehicle
Name) tab, then select the applicable
Model and Year.
NOTE: If the screen shown in Figure 16
does not display, proceed to step 29.
Step
27
28. Select Select.
Step
28
Figure 16
29. Confirm the correct Model Name and
Model Year are displayed.
When finished, select Confirm.
xxxxxxxxxxxxxxxxx
Step
29
Figure 17
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30. Confirm the correct VIN is displayed.
When finished, select Confirm.
NOTE: If the VIN displayed is incorrect,
input the correct VIN. When finished,
select Confirm.
Step
30
Figure 18
Step
31
31. Select MULTI AV.
Figure 19
32. Select Manual Configuration.
Step
32
Figure 20
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33. Use the drop down menus to select the
Configuration options that were printed
or written down in step 17.

Step
33
Use the scroll arrow if more than one
page of information is available.
NOTE: Configurable options will differ
between models. Your screen may look
different from Figures 21 and 22.
34. Select Next.
Figure 21
Step
34
35. Confirm the configuration displayed is
correct, then select OK.
Step
35
Figure 22
36. Turn the ignition OFF, then start the engine or Ready, and wait for about 30 seconds.
37. Use C-III plus to clear any codes from the Multi AV system.
a. Select Home on the C-III plus screen.
b. Select Diagnosis (One System) > Multi AV > Self Diagnosis Results.
c. Clear any codes that may be present.
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38. Write down the Unit ID number as follows (see Figure 23):
NOTE: The unit ID number will be used in Part 5 of the procedure.
a. Select ECU Identification on the C-III plus screen.
b. Write down the UNIT ID number.
Step
38a
Step
38b
Figure 23
39. Close C-III plus and disconnect the plus VI from the vehicle.
40. Check that the operation of the DCU and, if equipped, RearView Monitor camera images (fixed guide lines
and predictive course lines) are normal.
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PART 5:
Register the Replacement Display Control Unit
41. Register the replacement DCU by calling Infiniti Owner Services at 1-855-444-7244. Listen to the
prompts and select the option for the “Infiniti Connection Specialist.”

During this call you will be asked for the Unit ID number (see step 38) and the VIN.

Infiniti Owner Services hours of operation are:
Monday – Saturday: 8:00am to Midnight EST
Closed Thanksgiving, Christmas, and New Years Day
IMPORTANT: Step 41 MUST be performed to register the replacement DCU. If this step is not performed,
the Infiniti InTouch Apps feature – if the vehicle has an active subscription – will not function. Perform this step
even if the vehicle does not have an active Infiniti InTouch Apps subscription, as future enrollment will also be
affected.
42. Disconnect the GR8 from the 12V battery.
PART 6:
2014 Model Year Vehicles Only: Check the Software Version – Confirm it is the Newest Version –
Update if Needed.
NOTE: PART 6 does NOT apply to 2015-2016 model year vehicles.
Click
Here:
This will link you to the General Procedure for Infiniti InTouch Software Update.
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