ITB12-011o

Classification:
Reference:
Date:
EL12-013o
ITB12-011o
October 8, 2019
TELEMATICS SERVICE INFORMATION
This bulletin has been amended. See AMENDMENT HISTORY on the last page.
Please discard previous versions of this bulletin.
APPLIED VEHICLES:
2013 JX35 (L50)
2013 M37/M56 and M35 Hybrid (Y51)
2013 QX56 (Z62)
2014-2019 Q50 (V37)
2014-2018 Q50 Hybrid (V37)
2017-2019 Q60 (V37)
2014-2019 Q70 (Y51)
2014-2018 Q70 Hybrid (Y51)
APPLIED SYSTEMS:
Vehicles equipped with factory Navigation system
2017-2019 QX30 (H15)
2019 QX50 (J55)
2014-2020 QX60 (L50)
2014-2018 QX60 Hybrid (L50)
2014-2019 QX80 (Z62)
See ITB19-029 for models built after those listed above for a different Service Procedure.
SERVICE INFORMATION
The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication
Unit (TCU). With an active Infiniti Connection® or Infiniti InTouch Services™, the TCU communicates with the
Infiniti Data Center to provide various security and convenience services.
This bulletin contains important service procedures that must be performed properly in order to set-up and
maintain the telematics system for the Applied Vehicles.
 A table has been provided on the next page that lists the model- and year-specific steps required to
successfully configure a TCU after it has been replaced.
 A check OFF sheet has been provided on page 21 to print and check off steps as they are performed.
Please staple the completed Check OFF Sheet to the repair order.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe
that a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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REQUIRED ACTIONS BY MODEL AND YEAR
IMPORTANT: After TCU replacement (steps 1-14):

If all of the steps below are not completed, telematics services will not operate properly.

Follow all of the model/year specific steps in this bulletin and use the Check OFF Sheet provided at the
end of this bulletin (page 21).

If the TCU is replaced and the steps were not followed, the warranty claim will be denied.
ORDER OF COMPLETION
1st
2nd
3rd
4th
5th
Configure
TCU
Register
I-Keys
Turn
ON TCU
Register TCU
with SXM
Model
Year
Write VIN
JX35
2013



M37/M56 and M35 Hybrid
2013



QX56
2013



2014-2015



2016-2018




2019












Q50 and Q50 Hybrid
Q50
Q60
Q70 and Q70 Hybrid
2017-2018
2019
2014-2017







2018




Q70
2019




QX30
2017-2019




QX50
2019






QX60 and QX60 Hybrid
QX60
QX80

2014-2016

2017-2018




2019-2020




2014-2017



2018-2019




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
ITB12-011o
TABLE OF CONTENTS:

Required Actions by Model and Year ..……………………………………… page 2

TCU Replacement ………………………………………………………………. page 4

Check OFF Sheet …………………………………………………….…………. page 21

Manually Enter VIN Data ………………………………………………………. page 22

SOS Light Diagnosis Information ….………………………………………… page 23
NOTE: If the green SOS light is OFF, or has turned OFF, the vehicle may no longer be in Dealer Demo
Mode and SXM has disabled all services. The vehicle will need to be enrolled for customer use. Do
NOT replace the TCU.

Turning ON the TCU During PDI (2013-2017 Applied Vehicles ONLY)..… page 24
NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the vehicle cannot
be used in Dealer Demo mode or enrolled in Infiniti Connection® or Infiniti InTouch Services™. Should
this occur, the “Turning ON the TCU During PDI” procedure will need to be performed again.
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ITB12-011o
TCU REPLACEMENT
NOTE:

Each TCU is registered to a specific Vehicle Identification Number (VIN). TCUs cannot be “swapped”
between vehicles. Once a TCU is registered to a vehicle, the TCU cannot be used in another vehicle.

During this procedure, Intelligent Key Registration must be performed for the vehicles listed in this
table. You MUST have ALL customer keys collected.
2016-2019 Q50
2016-2018 Q50 Hybrid
2017-2019 Q60
2019 QX50
2017-2020 QX60
2017-2018 QX60 Hybrid
2018-2019 QX80

The new/replacement TCU must come from Nissan North America parts supply.

Some vehicles require TCU Configuration after replacement. Refer to step 20 on page 9.

The VIN MUST be written to the replacement TCU after installation.

The replacement TCU must be registered with SXM.
Save VIN Data
1. Set the parking brake.
2. Connect the C-III plus VI to the vehicle.
3. Turn the ignition ON.
4. Launch C-III plus on the CONSULT PC.
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ITB12-011o
5. Select Diagnosis (One System).
Step
5
Figure 1
6. Select Telematics.
NOTE: If the VIN data cannot be saved,
proceed to step 12 on page 7. You will
be instructed to manually enter the VIN
at step 16.
Step
6
Figure 2
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ITB12-011o
7. Select Work Support.
Step
7
Figure 3
8. Select SAVE VIN DATA.
Step
8
Step
9
9. Select Start.
Figure 4
Step
10
10. Select Start.
NOTE: NOTE: If the VIN data cannot be
saved, proceed to step 12 on page 7. You
will be instructed to manually enter the VIN
at step 16.
Figure 5
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11. Select End.
Step
11
Figure 6
Remove the Original TCU
12. Remove the TCU from the vehicle. Refer to the ESM for removal information.

For PDF ESM: section AV–Audio, Visual & Navigation System

For Web ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL & NAVIGATION
SYSTEM > REMOVAL AND INSTALLATION > TCU
Step 13 must be performed AFTER the original TCU is removed from the vehicle and BEFORE the
replacement TCU is installed.
LABEL ON TCU
13. Write down the following information:

VIN.

International Mobile
Equipment Identity Number
(IMEI) of the original TCU.
This number is located on
the TCU.

IMEI Number of the
replacement TCU.
This number is located on
the TCU.
Figure 7
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Install the New TCU
14. Install the new / replacement TCU into the vehicle. Refer to the ESM for installation information.

For PDF ESM: section AV–Audio, Visual & Navigation System

For Web ESM: DRIVER INFORMATION & MULTIMEDIA > AUDIO VISUAL & NAVIGATION
SYSTEM > REMOVAL AND INSTALLATION > TCU
Write VIN to TCU
15. Connect C-III plus and navigate to Telematics Work support.

Refer to steps 1-7 on pages 4-6.
16. Select WRITE VIN (SAVED DATA).
NOTE: If VIN DATA could not be saved in
step 10, proceed to Manually Enter VIN
Data on page 22.
Step
16
Step
17
17. Select Start.
Figure 8
18. Select Start.
Step
18
Figure 9
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19. Select End.
Step
19
Figure 10
20. Is the vehicle in the table below?

YES: Proceed to step 21.

NO: Proceed to step 31 on page 12.
*
2016-2018 Q50 *
2017-2018 Q60
2016-2018 Q50 Hybrid *
2017-2019 QX30
2018-2019 Q70
2018 Q70 Hybrid
2019 QX50
2018-2019 QX80
For 2018 vehicles, TCU Configuration is needed only if the TCU ID number begins with “2047” (see
Figure 17 on page 12).
Configure TCU
21. Select Re/programming, Configuration.
NOTE: C-III plus screens for steps 22-24
are not shown.
22. Read the precautions on C-III plus screen
and then select Next.
Step
21
23. Select the model and model year.
24. Select Select, and then select Confirm.
Figure 11
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25. Select TELEMATICS.
Step
25
Figure 12
26. Select After ECU Replacement.
Step
26
Figure 13
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ITB12-011o
27. Select Manual selection.
28. Select the applicable Type ID:
For 2016-2018 Q50 and Q50 Hybrid:
28277-1HK0A
For 2018 Q70 and Q70 Hybrid:
Step
27
28277-5UV0A
For 2019 Q70:
Figure 14
28277-6FL2A
For 2017-2018 Q60:
Step
28
28227-5CA2A
For 2017-2019 QX30:
28277-5DA2A
For 2019 QX50:
28277-6FL1B
Step
29
For 2018-2019 QX80:
Figure 15
28277-6FL1C
NOTE: If C-III plus automatically selects the
Type ID, there will be no options shown under
Type ID and Figure 15 will not display. Skip to
step 30.
29. Select Next.
Step
30
30. Select OK.
Figure 16
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Write New SIM ID Number on the Repair Order
31. Write the new SIM ID number on the repair order.
a. Navigate C-III plus to the screen shown in Figure 17.
Diagnosis (One System) > TELEMATICS > ECU Identification
b. Locate the SIM ID number and write it on the repair order as “New SIM ID”.
xxxxxxxxxxx
xxxxxxxxxxxxx
xxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxxxxx
SIM ID
number
Figure 17
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Intelligent Key Registration (some vehicles)
32. If needed, perform Intelligent Key registration for all customer keys.

The vehicles listed in this table require Intelligent Key registration.
2016-2019 Q50
2016-2018 Q50 Hybrid
2017-2019 Q60
2019 QX50
2017-2020 QX60
2017-2018 QX60 Hybrid
2018-2019 QX80

Refer to the C-III plus operations manual for key registration instructions.

If the vehicle you are working on is not listed in the above table, key registration is not needed.
NOTE: The Remote Engine Start and Stolen Vehicle Locator features (if so equipped) will not function if
Intelligent Key registration is not completed, and DTC B130C will be stored.
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Turn ON TCU
33. Make sure the vehicle is not in shipping mode (shipping mode = extended storage switch pulled OUT).
If needed, use the following steps to confirm the vehicle is not in shipping mode:
a. Make sure the ignition is OFF.
b. Open the driver’s door and leave it open.
c. Locate the interior fuse panel and remove the cover.
d. Push the white extended storage switch IN.
e. Turn the ignition ON.
f.
Turn the ignition OFF.
g. Wait at least 2 seconds, and then turn the ignition ON.
h. Make sure the extended storage warning message is not displayed in the combination
meter/display.
34. Connect the C-III plus VI to the vehicle.
35. Set the parking brake and confirm the ignition is ON.
36. Launch C-III plus on the CONSULT PC.
37. Select Diagnosis (One System).
Step
37
Figure 18
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38. Select Telematics.
Step
38
Figure 19
39. Select Work Support.
Step
39
Figure 20
40. Select TCU ACTIVATE SETTING.
Step
40
41. Select Start.
Step
41
Figure 21
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42. Select Start.
Step
42
Figure 22
43. Select On to turn ON the TCU.
Step
43
44. Make sure Current status is On.
On
Step 44; make sure current
status is ON
45. Select END.
Step
45
Figure 23
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TCU Registration
The following items must first be completed before calling Infiniti Customer Care (SXM), or services
may not function properly:

New / replacement TCU is installed in the vehicle.

WRITE VIN (SAVED DATA) has been completed.

If needed, Manual TCU Configuration has been performed.

If needed, all customer Intelligent Keys have been registered.

The TCU is turned ON.

IMEI number for original and replacement TCU is written on the repair order.

SIM ID number for the replacement TCU is written on the repair order.
46. Call Infiniti Customer Care at 1-800-334-7858. Listen for additional applicable prompts. Hours of operation
are listed below.
During this call:

You will be asked for your name, dealership name, and all of the information collected.

The agent will unregister the original TCU and register the replacement TCU. If needed, the agent will
call back to confirm TCU registration has completed.

The vehicle may need to be moved outside if the cellular connection is not strong enough. See Check
TCU Cellular Reception on page 18.
NOTE:

The TCU will not be able to communicate with the Infiniti Data Center if step 46 is not completed.

After registration, it may take up to 48 hours for services to be functional.

TCU registration does not enroll the customer in Infiniti Connection® or Infiniti InTouch Services™.
Infiniti Customer Care (1-800-334-7858) – Hours of Operation (Central Time Zone)
Monday – Friday: 7AM – 10PM
Saturday: 8AM – 5PM
Special Holiday Hours:
Closed Thanksgiving, Christmas, and New Year’s Day
Christmas Eve: 7AM – 7PM
New Year’s Eve: 7AM – 7PM
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Check TCU Cellular Reception
47. Select Diagnosis (One System) and then TELEMATICS.
48. Select Data Monitor and then Cellular level.
49. Select START.
Figure 24
50. Check the Cellular level and confirm that it is “GOOD”.
51. If the Cellular level is MARGINAL or LOW, move the vehicle to an area with a good signal.
NOTE: The Cellular level constantly updates. Safely relocate the vehicle until a “GOOD” Cellular level is
received.
Figure 25
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52. Press the NAVI or DEST button.
Figure 26
Figure 27
EXAMPLE
53. Select Infiniti Connection, Infiniti InTouch Services,
or Destination Menu.
NOTE: If none of the above options are displayed,
proceed to step 54.
Figure 28
EXAMPLE
54. Select Connected Search.
Figure 29
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55. Enter a POI (Point of Interest) location, and select “OK” or “Search”.
Example: “Starbucks”
EXAMPLE
Figure 30
56. Confirm the POI location displays.
EXAMPLE
Figure 31
57. If the “Connected Search” does not complete successfully:

If TCU registration with SXM has just been performed, please allow up to 48 hours and try again.

For an unsold vehicle, call Infiniti Customer Care at 1-800-334-7858.

If the vehicle has been sold, the customer will need to be enrolled in Infiniti Connection® or Infiniti
InTouch Services™ for the SOS light to be illuminated and for Infiniti Connection® or Infiniti InTouch
Services™ to be enabled. Refer to SOS Light Diagnosis Information on page 23.
58. Turn the ignition OFF.
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CHECK OFF SHEET
IMPORTANT:

If all of the steps below are not completed, telematics services will not operate properly.

Follow all of the steps in this bulletin and use the Check OFF Sheet provided below.

If the TCU is replaced and the steps were not followed, the warranty claim will be charged back to the
dealer.

Please staple the completed Check OFF Sheet to repair order.
Perform the following if TCU the has been replaced:

Complete the Applied Vehicle-specific Action in the order listed.

Check OFF the Action as performed.
CHECK
BOX
1
2
3
APPLIED VEHICLES
ACTION
All Vehicles
Write VIN to TCU
(1)
2016-2018 Q50 *
2016-2018 Q50 Hybrid *
2018-2019 Q70
2018 Q70 Hybrid
2017-2018 Q60
2017-2019 QX30
2019 QX50
2018-2019 QX80
2016-2019 Q50
2016-2018 Q50 Hybrid
2017-2019 Q60
2019 QX50
2017-2020 QX60
2017-2018 QX60 Hybrid
2018-2019 QX80
Configure TCU
(2)
Register Intelligent Key
(3)
4
All Vehicles
Turn ON TCU
(4)
5
All Vehicles
Register TCU with SXM
(5)
(1)
(2)
(3)
(4)
(5)
Refer to page 8, step 15, Section Write VIN to TCU
Refer to page 9, section Configure TCU
Refer to page 13, step 32, Section Intelligent Key Registration
Refer to page 14, section Turn ON TCU
Refer to page 17, section TCU Registration
* Model year 2018 vehicles with TCU ID that begins with "2047"
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Manually Enter VIN Data (if needed)
This is needed ONLY if automatic “SAVE VIN DATA” or “WRITE VIN (SAVED DATA)” did not complete
correctly.
1. Select WRITE VIN (MANUAL INPUT).
Step
1
2. Select Start.
Step
2
Figure 1a
3. Enter the VIN.
Step
4
a) Touch the VIN (1ST TIME) input field
and type in the VIN.
b) Touch the VIN (2ND TIME) input field
and type in the VIN again.
Step
3
4. Select Start.
Figure 2a
5. Select End.
Return to step 20 on page 9.
Step
5
Figure 3a
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SOS Light Diagnosis Information (if needed)
Light not
illuminated
NOTE: Dealer Demo Mode will expire after 2 months from the vehicle build date.
All services will be disabled, including the SOS light. Do NOT replace the TCU.
Perform the steps below if the SOS light is not illuminated.
1. With the vehicle in an area of known good cellular reception, use C-III
plus to confirm the TCU is turned ON.
Figure 4a
2. Go to https://owners.infinitinusa.com/iowners/vinlookup/dealervinlookup.
3. Enter the VIN.
Vehicle is shown as not enrolled:

The customer is not enrolled in Infiniti Connection® or Infiniti InTouch Services™. Have the
customer enroll and then confirm the SOS light illuminates.
NOTE: It may take up to 48 hours for the services to be activated and the SOS light to illuminate
after enrollment is completed.
“VIN not found” displays:

The vehicle needs to be registered in the Infiniti Owner Portal and enrolled in Infiniti Connection®
or Infiniti InTouch Services™. Have the customer register and enroll; and then confirm the SOS
light illuminates.
NOTE: It may take up to 48 hours for the services to be activated and the SOS light to illuminate
after enrollment is completed.
Vehicle is shown as enrolled:

Confirm the customer’s Infiniti Connection® or Infiniti InTouch Services™ subscription.
The customer can find this information three ways:
 Log into to the Infiniti InTouch Services™ portal and locate "Manage Subscription" on the first
page.
 Log into the Infiniti InTouch Services™ mobile app and go to "Vehicle Information" >
"Package Info".
 Call Infiniti Customer Care at 1-800-334-7858.
If the customer is enrolled in the Premium or Premium Plus Package, call TECH LINE for
diagnosis.
If the customer is enrolled in the Select Package, the SOS light is not intended to illuminate. No
further action is needed.
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Turning ON the TCU During PDI
NOTE:

This procedure is for 2013-2017 Applied Vehicles ONLY.

In most instances, the TCU is ON when delivered to the dealership. See the steps below to determine if
the TCU is ON or OFF.
1. With the vehicle in an area of known good reception, turn the ignition
ON and check whether or not the green light on the SOS button is
illuminated (see Figure 5a).
Light not
illuminated
NOTE: It may be difficult to tell if the green light is illuminated if the
vehicle is outside in bright sunlight.


If the green light is illuminated, the process to turn ON the TCU is
complete and no further action is needed.
Figure 5a
If the green light is not illuminated, go to Turn ON TCU on page
14.
2. After the TCU is turned ON, check whether or not the green light on the SOS button is illuminated.

If the green light is still not illuminated, verify the vehicle is unsold.
 If the vehicle has been sold, the customer will need to be enrolled in Infiniti Connection® or Infiniti
InTouch Services™ for the SOS light to be illuminated and for Infiniti Connection® or Infiniti
InTouch Services™ to be enabled.
 Refer to SOS Light Diagnosis Information on page 23.
3. Perform steps to Check TCU Cellular Reception - see page 18.
4
Turn the ignition OFF.
5. Pull OUT the extended storage switch to return the vehicle to shipping mode.
NOTE: If the “Turning ON the TCU During PDI” procedure is not followed correctly, the vehicle cannot be
used in Dealer Demo mode or enrolled in Infiniti Connection® or Infiniti InTouch Services™. Should this
occur, the “Turning ON the TCU During PDI” procedure will need to be performed again.
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AMENDMENT HISTORY
PUBLISHED DATE
REFERENCE
DESCRIPTION
March 12, 2012
ITB12-011
Original bulletin published.
May 30, 2012
ITB12-011a
Steps 7 and 8 revised.
September 4, 2012
ITB12-011b
APPLIED VEHICLES section revised.
September 23, 2013
ITB12-011c
APPLIED VEHICLES section revised.
January 5, 2015
ITB12-011d
APPLIED VEHICLES section revised, and a statement
added to page 1.
May 11, 2016
ITB12-011e
Changes made throughout.
August 19, 2016
ITB12-011f
Information for 2017 QX30 vehicles added.
October 20, 2016
ITB12-011g
Information for 2017 Q50, Q60, Q70, QX60, and QX80
vehicles added.
September 28, 2017
ITB12-011h
Information for several 2018 vehicles added.
November 14, 2017
ITB12-011i
Changes made throughout.
January 4, 2018
ITB12-011j
Changes made to page 15.
March 7, 2018
ITB12-011k
Changes made throughout.
September 11, 2018
ITB12-011l
Required Actions by Model and Year table added to page
2, Check OFF Sheet added to page 21, and information
reorganized throughout.
January 24, 2019
ITB12-011m
Information for several 2019 vehicles added.
June 24, 2019
ITB12-011n
Added information to pages 2, 9, 11 and 21 for 20172018 Q60 TCU configuration.
October 8, 2019
ITB12-011o
2020 QX60 added.
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