ITB18-034

Classification:
Reference:
Date:
GI18-005
ITB18-034
October 12, 2018
TRANSMISSION & ENGINE AUTOMATED DATA
COLLECTION AND DIAGNOSTIC REPORTING
APPLIED VEHICLES: All Infiniti
SERVICE INFORMATION
To support proper diagnosis and to promote Fixed-Right-First-Time – Infiniti may review CONSULT-III plus (CIII plus) data relating to vehicle operation and function to help with vehicle diagnosis and diagnostic validation.
IMPORTANT: For transmission/engine repair or replacement, retailers are required to connect C-III plus and
perform “Diagnosis (All Systems)”. Performing C-III plus “Diagnosis (All Systems)” is also required prior to
contacting any Infiniti call center (i.e. TECH-LINE, PCC, or WCC) for diagnostic support or claim preauthorization.
NOTE: For additional information regarding Automated Vehicle Data Collection, refer to IWBI/18-019.
To support Automated Vehicle Data Collection, your C-III plus must have the Diagnosis result reporting
function-Setting turned ON.
If Diagnosis result reporting function-Setting is OFF:

It may cause dealer consideration for Audit or the Anomalous Repair Control (ARC) program, where
applicable.

It may result in a repair being non-warrantable.
Refer to the Service Procedure on the next page to confirm your C-III plus “Diagnosis result reporting functionSetting” is turned ON.
Infiniti Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are properly trained
individuals who have the equipment, tools, safety instruction, and know-how to do a job properly and safely. NOTE: If you believe that
a described condition may apply to a particular vehicle, DO NOT assume that it does. See your Infiniti retailer to determine if this
applies to your vehicle.
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SERVICE PROCEDURE
Perform the following procedure to confirm your C-III plus “Diagnosis result reporting function-Setting” is turned
ON.
1. Open C-III plus.
2. Select Sub mode.
Figure 1
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3. Select Setting.
4. Select Country Selection.
Figure 2
5. Confirm Area – CURRENT SETTING is North America.
6. Confirm Country – CURRENT SETTING is United States.
Figure 3
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7. Select Back.
Figure 4
8. Select Diagnosis result reporting function-Setting.
Figure 5
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9. Confirm Diagnosis result reporting function - CURRENT SETTING is ON.
Figure 6
AMENDMENT HISTORY
PUBLISHED DATE
October 12, 2018
REFERENCE
ITB18-034
DESCRIPTION
Original bulletin published
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ITB18-034