SRV-ESB-16-003

Fuel Level
L
Sensorr Verification
n Procedure
Mode
els: Multistra
ada 1200 Model Year 15
5-17 (all mod
del and coun
ntry versionss)
Multistra
ada 1200 Mo
odel Year 10
0-14 (all mod
del and coun
ntry versionss)
Multistra
ada 1200 En
nduro Model Year 16-17 (all country versions)
Diavel Model
M
Year 15-17 (all mo
odel and country version
ns)
XDiavel Model Year 16-17 (all m
model and co
ountry versio
ons)
Elec
ctronic Service Bulletin SRV-ESB--16-003
Date
e:
To:
From
m:
Mond
day, May 31, 2016
Dealer Principal, General
G
Man
nager, Servicce Manager,, and Service
e Technician
n
Richard Kenton, Technical
T
Dirrector; Jonatthan LaForte
e, Technical Manager
Dearr Ducati Dea
aler,
A
As you may already
a
know
w, the quality
y tests that we constan tly perform on our products, combined with the
e
an
nalysis of yo
our feedbac
ck on motorrcycles in th
he field, havve helped develop a ne
ew generatio
on fuel leve
el
se
ensor.
A
As a result off the higher reliability off the new component, we have de
eveloped the
e following p
procedure to
o
avvoid unnece
essary replac
cement of th
he fuel level sensor in caase the end customer w
would reportt an incorrec
ct
fu
uel level indication being
g displayed on
o the instru
ument panel .
A
After the verification, if the compo
onent needs
s to be rep
placed, it w
will be necessary to fill a YouTech
h
A
Assistance Request and to attach to
o it the technical datash eet (SRV-ES
SB-16-003 A
Attachment.p
pdf), in orde
er
to
o receive autthorization fo
or the repairr.
NOTE
Requests
s for fuel lev
vel sensor re
eplacementss that lack prroper YouTech reporting
g and
supportin
ng documentation will be
e sent back for correctio
on. To assurre the best ccustomer
service, please
p
ensurre that all required data are supplied
d in the initiaal request.
V
Verification procedure
p
Th
his objective
e method is based on the measure
ement of the
e resistance
e between the two PINs of the fue
el
le
evel sensor connector
c
(c
component side
s
wiring). This measu
urement corrresponds to a unique po
osition of the
e
in
nner float of the sensor.
Th
he method involves 4 different STEPS
S
that must be caarried out in the prope
er, indicated
d sequence
e.
Th
horoughly fo
ollow the ins
structions of each step.

This test can
c be carried
d out regardle
ess of the fue
el quantity in tthe tank;

Position th
he motorcycle
e on the rear paddock stan
nd or on the ccentral stand,, if available.

By meanss of a multim
meter set to ohm,
o
measurre the resistaance between
n the two PIN
Ns of the fue
el level senso
or
connectorr (componentt side wiring)). The valuess detected m
must be comp
pared with th
he values ind
dicated in the
e
tables of each
e
verification step.
Fuel Level Sensor Verification Procedure
Models: Multistrada 1200 Model Year 15-17 (all model and country versions)
Multistrada 1200 Model Year 10-14 (all model and country versions)
Multistrada 1200 Enduro Model Year 16-17 (all country versions)
Diavel Model Year 15-17 (all model and country versions)
XDiavel Model Year 16-17 (all model and country versions)
Electronic Service Bulletin SRV-ESB-16-003
Refer to the measurement unit shown on the multimeter display:
1Ω
1 kΩ
1 MΩ
1 ohm
1,000 ohm
1,000,000 ohm
STEP 1
Check the part number of the fuel level sensor indicated on the label on the sensor wiring pigtail, and
record it in the technical data sheet for the request of fuel level sensor replacement under warranty – SRVESB-16-003 ING_Annex.pdf.
The part numbers of the current fuel level sensors managed in the spare part warehouse are:
Model
Fuel level sensor part number
Multistrada 1200 MY10-17
59210211D
Multistrada 1200 Enduro MY16-17
59210221C
Diavel MY15-17
59210221C
XDiavel MY16-17
59210242B
Fuel Level Sensor Verification Procedure
Models: Multistrada 1200 Model Year 15-17 (all model and country versions)
Multistrada 1200 Model Year 10-14 (all model and country versions)
Multistrada 1200 Enduro Model Year 16-17 (all country versions)
Diavel Model Year 15-17 (all model and country versions)
XDiavel Model Year 16-17 (all model and country versions)
Electronic Service Bulletin SRV-ESB-16-003
STEP 2
Measure the resistance value between the PINs of the fuel level sensor connector.
Write the "Resistance at workshop admittance" value in the appropriate field of the technical data
sheet.
Does this value fall within the range indicated in the table?
Model
Comparison values
"Resistance at workshop admittance" STEP 2
MINIMUM value [Ω]
MAXIMUM value [Ω]
Multistrada 1200 MY10-17
240
55 000
Multistrada 1200 Enduro MY16-17
140
55 000
Diavel MY15-17
140
55 000
XDiavel MY16-17
500
55 000
YES, the value falls within
range indicated in the table
NO, the value does not fall within
range indicated in the table
Repeat the measurement checking the correct contact
of connector PINs and multimeter settings.
Proceed with STEP 3
If the measured value is still outside the range, it means
that there is a problem either in the wiring of the fuel level
sensor or in the connector or inside the sensor itself.
Should the fuel level sensor require replacing, fill in a
YouTech request enclosing pictures of the values
detected with the multimeter.
Fuel Level Sensor Verification Procedure
Models: Multistrada 1200 Model Year 15-17 (all model and country versions)
Multistrada 1200 Model Year 10-14 (all model and country versions)
Multistrada 1200 Enduro Model Year 16-17 (all country versions)
Diavel Model Year 15-17 (all model and country versions)
XDiavel Model Year 16-17 (all model and country versions)
Electronic Service Bulletin SRV-ESB-16-003
STEP 3
Does the value of "Resistance at workshop admittance" fall within
the range indicated in the table?
Comparison values
"Resistance at workshop admittance" STEP 3
Model
MINIMUM value [Ω]
MAXIMUM value [Ω]
Multistrada 1200 MY10-17
240
440
Multistrada 1200 Enduro MY16-17
47,000
55.000
Diavel MY15-17
140
255
XDiavel MY16-17
47,000
55,000
YES, the value falls within
range indicated in the table
NO, the value does not fall within
the range indicated in the table
Add 8 liters of fuel in the tank.
Measure again the resistance between the PINs of the
fuel level sensor connector (component side wiring).
Write the "Resistance with 8 liters" value in the appropriate
field of the technical data sheet.
Is the "Resistance with 8 liters" value different from the
the value of "Resistance at workshop admittance"?
YES,
the values are the
different
The fuel level sensor works
correctly.
It is NOT necessary to
replace the component.
NO,
the values are the
same
It is necessary to replace the
fuel level sensor. Fill in a
YouTech request enclosing
pictures of the values
detected with the
multimeter.
Proceed with STEP 4
Fuel Level Sensor Verification Procedure
Models: Multistrada 1200 Model Year 15-17 (all model and country versions)
Multistrada 1200 Model Year 10-14 (all model and country versions)
Multistrada 1200 Enduro Model Year 16-17 (all country versions)
Diavel Model Year 15-17 (all model and country versions)
XDiavel Model Year 16-17 (all model and country versions)
Electronic Service Bulletin SRV-ESB-16-003
STEP 4
Does the "Resistance at workshop admittance" value comply with the values indicated in the table?
Model
Comparison values
"Resistance at workshop admittance" STEP 4 [Ω]
Multistrada 1200 MY10-17
> 440
Multistrada 1200 Enduro MY16-17
< 47 000
Diavel MY15-17
> 255
XDiavel MY16-17
< 47 000
YES, the value detected complies with
the reference value listed in the table
NO, the value
detected does NOT
comply with
the reference value
listed in the table
Remove all fuel present in the tank.
Do NOT remove the tank of the motorcycle during this operation
to avoid releasing the inner float of the sensor.
Measure the resistance again. In the appropriate field of the technical
data sheet, write the "Resistance after emptying" value.
Does this value fall within the range indicated in the table?
Model
Multistrada 1200 MY10-17
Multistrada 1200 Enduro MY16-17
Diavel MY15-17
XDiavel MY16-17
YES, the value falls within
the range indicated
in the table
The fuel level sensor works
correctly.
It is NOT necessary to
replace the component.
Resistance after emptying [Ω]
400 ± 40
51 000 ± 4 000
240 ± 15
51 000 ± 4 000
NO, the value does NOT fall
within the range indicated
in the table
It is necessary to replace the fuel level
sensor. Fill in a YouTech request
enclosing pictures of the values
detected with the multimeter.
Go back to STEP 2
Fuel Level
L
Sensorr Verification
n Procedure
Mode
els: Multistra
ada 1200 Model Year 15
5-17 (all mod
del and coun
ntry versionss)
Multistra
ada 1200 Mo
odel Year 10
0-14 (all mod
del and coun
ntry versionss)
Multistra
ada 1200 En
nduro Model Year 16-17 (all country versions)
Diavel Model
M
Year 15-17 (all mo
odel and country version
ns)
XDiavel Model Year 16-17 (all m
model and co
ountry versio
ons)
Elec
ctronic Service Bulletin SRV-ESB--16-003
A
At the end off the diagnos
sis procedurre, carry out the "Fuel le
evel reset" prrocedure fro
om the "Settings" section
n
off the self-diagnosis of the BBS, iff possible. This adjustm
ment is avaailable todayy only for the following
g
m
models:
 XDiavel Model Ye
ear 2016 and
d 2017;
 Multis
strada 1200 Enduro Mod
del Year 2016 and 2017..
able of the re
esistance va
alues of the ffuel level se
ensor both w
with empty and full tank:
Find below a summary ta
Empty tank resisttance [Ω]
Full ta
ank resistan
nce [Ω]
(it corresponds to
o the all
dow
wn float possition)
(it corre
esponds to tthe all up
float positio
on)
Multistrrada 1200 MY10-17
M
400 ± 40
5
51 000 ± 400
00
Multistrada 1200 Endurro MY16-17
51
5 000 ± 4 0
000
240 ± 15
Diavel MY15-1
17
240 ± 15
5
51 000 ± 4 000
XDiavel MY16--17
51
5 000 ± 4 0
000
800 ± 50
Model
NOTE
At the low
wer ranges of
o the Multis
strada MY10
0-17 and Diaavel MY15-17
7 fuel level ssenor
the resisttance is not linear, in reg
gards to floa t position. A
As such, it is possible forr the
measured
d resistance to be outsid
de the value
es listed in th
he above tab
ble. It is criticcal,
therefore, to exactly follow
f
the in
nstructions p
provided, to avoid errone
eous resultss.
B
Beginning 7/19/2016 fo
or any fuel level sensor warrantty request iit will be n
necessary to
o deliver to
o
our Service
e Area Manger the tec
chnical data
a sheet for tthe requestt of fuel lev
vel sensor rreplacement
yo
under warra
anty (SRV-E
ESB-16-003 Attachmen
nt.pdf). Thiss will allow us to bette
er identify a
and analyze
e
he real faultts.
th
This sheet must be filled in every part and attach
hed (in eithe
er pdf formatt, or an imag
ge of picture
e of the form
m
w
pre--authorization YouTech rrequest. You
ur Service A
Area Manage
er will assess
s
filled in by hand) to the warranty
he request according
a
to the informa
ation specifiied in it and
d may reque
est return of the fuel levvel sensor to
o
th
th
he factory fo
or quality analysis. Any fuel level sensor
s
repla
acement pe
erformed without a pro
operly filled
d
in
n YouTech request with
w
attach
hed technic
cal data sh
heet for th
he requestt of fuel le
evel sensor
re
eplacementt may be su
ubject to rejection or ch
hargeback o
of the NDCS
S claim.
Fuel Level Sensor Verification Procedure
Models: Multistrada 1200 Model Year 15-17 (all model and country versions)
Multistrada 1200 Model Year 10-14 (all model and country versions)
Multistrada 1200 Enduro Model Year 16-17 (all country versions)
Diavel Model Year 15-17 (all model and country versions)
XDiavel Model Year 16-17 (all model and country versions)
Electronic Service Bulletin SRV-ESB-16-003
Technical data sheet for the request of fuel level sensor replacement under warranty (SRV-ESB-16003 Attachment.pdf)
Fill in the fields with the motorcycle data
Fill in the fields relevant to the
measurements carried out during test
Warranty reimbursement rules
Reimbursement for authorized fuel level sensor replacements will be according to the following rules:
 Motorcycle is covered by warranty: reimbursement will be through the normal warranty channels NORM type of NDCS claim;
 Motorcycle is not covered by warranty: it is necessary to check that the maintenance history of the
motorcycle is complete and, if this is the case, ask for a reimbursement of the component only (labor
excluded) - GWIL type of NDCS claim;
Fuel Level Sensor Verification Procedure
Models: Multistrada 1200 Model Year 15-17 (all model and country versions)
Multistrada 1200 Model Year 10-14 (all model and country versions)
Multistrada 1200 Enduro Model Year 16-17 (all country versions)
Diavel Model Year 15-17 (all model and country versions)
XDiavel Model Year 16-17 (all model and country versions)
Electronic Service Bulletin SRV-ESB-16-003
For the operations performed to fill in the Technical data sheet for the request of fuel level sensor
replacement you will be reimbursed for a labor time of 12 minutes (2UL); you can request a warranty
reimbursement by providing the information below:
Operation Code
3 – 999 – 059
We would like to remind you that the components replaced under warranty must NOT be scrapped and
must be kept for at least 90 days, as it could be necessary to return the replaced sensors to DMH for
further analysis. Should this be the case you will be contacted by your Service Area Manager.
Best regards,
Ducati North America
Service Department