TSBGEN072R1

GROUP
GEN
MODEL
2015MY~
Soul EV (PS EV)
NUMBER
072 (REV 1, 10/05/2015)
DATE
September 2015
TECHNICAL SERVICE BULLETIN
SUBJECT:
ELECTRIC VEHICLE (EV) SERVICE HANDLING PROCEDURES
 NOTICE
This bulletin has been revised to include additional information. New/revised
sections of this bulletin are indicated by a black bar in the margin area.
This Technical Service Bulletin will address proper Electric Vehicle (EV) customer and service
handling procedures. There are unique EV related service procedures, special service tool
requirements and service training that must be employed for safe and effective Electric Vehicle
repair.
In order to perform EV warranty repairs, an authorized Kia dealership must (i) have entered into
a Dealership Participation Agreement with Kia Motors America, Inc. (KMA) (the “Participation
Agreement”) authorizing such repairs, and (ii) be in full compliance with such Agreement at all
times (a dealer that meets these conditions will be referred to in this Agreement as a
“Participating Dealership”). In addition, all EV warranty repairs must be completed by the
Participating Dealership’s service technicians who have successfully completed all service
training courses and certification tests (including all web-based and instructor-led training)
relating to the EV vehicle that is the subject of the repair.
A Kia dealership that has not entered into a Participation Agreement (a “Non-Participating
Dealership”) is NOT permitted to perform EV warranty repairs, except in strict compliance with
the limited exception described in the tables below.
File Under: GENERAL
Circulate To:
X General Manager


X Service Advisors

X Technicians
X Service Manager

X Parts Manager


X Body Shop Manager  Fleet Repair
Page 2 of 3
SUBJECT:
ELECTRIC VEHICLE (EV) SERVICE HANDLING PROCEDURES
The following tables summarize the requirements for EV warranty and maintenance work for
Participating and Non-Participating Dealerships.
Participating Dealerships
Non-Participating Dealerships
Overview
A Kia Tech Line case must be opened on ANY
warrantable repair.
NOTE: All vehicles towed by Roadside Assistance
to a Participating Dealership will automatically
have a Kia Consumer Affairs case generated and
the dealer will be contacted by a Kia Consumer
Affairs representative.
KMA may consider a limited exception to the
prohibition on the performance of an EV warranty
repair by a Non-Participating Dealership, where KMA
determines that (i) such dealership is qualified, trained
and able to properly perform such repair and has any
necessary EV tools, and (ii) granting permission for
such repair is in the best interests of the customer. In
order to be considered for this exception, the
dealership must open a Kia Tech Line case and must
receive authorization from KMA before performing the
repair (a “Warranty Authorization”). Under no
circumstances will KMA permit a Non-Participating
Dealership to repair any of the following warrantable
components:
•
•
•
•
EV Components and related harnesses
Motor (including vehicle management system
components,
including
HV
Battery,
subcomponents/accessories mounted to the motor
and related motor components)
Transmission (including related transmission
components)
Brake Systems (including related brake system
components)
Service Technical Training
Technician performing EV maintenance or repair must
complete the following:
Technician performing EV maintenance must complete
the following:
•
•
•
•
•
•
•
ILC: Diagnosing With GDS VE (GDS6)
ILC: Automotive Electrical Diagnosis Course
Web: Introduction to Soul EV Course & Test NEW!
ILC: 2015 Soul Electric Vehicle Diagnosis (SEVD)
Course
ILC: Diagnosing With GDS VE (GDS6)
ILC: Automotive Electrical Diagnosis Course
Web: Introduction to Soul EV Course & Test NEW!
Maintenance
1. If during maintenance service, an inspection
determines a warrantable repair is required:
a. Diagnose customer concern
b. Open a Tech Line case via the Web and then
call Kia Tech Line
1. If during maintenance service, an inspection of the
vehicle determines a warrantable repair is
required, the dealership should, prior to
performing any repair, open a Tech Line case via
the Web and then call Kia Tech Line to determine
whether KMA will grant a Warranty Authorization.
The dealership may not perform any warrantable
repair unless KMA grants such advance
authorization.
TSB: GEN 072 (Rev 1) Soul EV (PS EV) September 2015
Page 3 of 3
SUBJECT:
ELECTRIC VEHICLE (EV) SERVICE HANDLING PROCEDURES
Participating Dealerships
Non-Participating Dealerships
Electric Vehicle Towed-In or Driven In (Non Maintenance Concerns)
1. Diagnose customer concern
2. Open a Tech Line case via the Web and then call
Kia Tech Line
1. Prior to diagnosis, open a Tech Line case via the
Web and then call Kia Tech Line to determine
whether KMA will grant a Warranty Authorization.
The dealership may not perform any warrantable
repair unless KMA grants such advance
authorization.
Pre-Delivery Inspection (PDI)
1. If during PDI, inspection determines a warrantable
repair is required:
a. Diagnose concern
b. Open a Tech Line case via the Web and then
call Kia Tech Line
N/A
Warranty Claims
1. EV system components are covered by a 10
1. In the event that KMA grants a Warranty
year/100,000 mile (whichever occurs first)
Authorization, KMA will provide instructions to
limited warranty that is transferable.
the dealership concerning the submission of a
claim for reimbursement.
2. All EV warranty work must be performed by an
EV trained technician.
3. During the Early Warning Monitoring (EWR)
program (a minimum of 150 days after launch
for each new vehicle) All EV warranty claims
will be processed through the EWR warranty
review as ‘V’ status claims. A Tech Line Case
number must be included in
the warranty
claim comments, OR if a Technical Service Bull
etin (including
Service Action), a Service
Campaign, or a Recall Campaign is performed,
then the appropriate TSB, SA, or SC number
must be included in the warranty claim
comments.
Parts
1. All participating dealers MUST have HazMat
certified personnel for the “High-Voltage (HV)
Battery” shipping.
N/A
 NOTICE
It is not required to create a Tech Line case when performing a repair solely as
described in a Technical Service Bulletin (including Service Actions), a Service
Campaign, or a Recall Campaign. The corresponding TSB, SA, or SC number must be
noted in the warranty claim.
If a repair described in a Technical Service Bulletin (including Service Actions), a
Service Campaign or Recall Campaign DOES involve any deviations from the TSB
procedure, then a Tech Line case MUST be opened and the Tech Line case number
must be noted in the warranty claim in addition to the corresponding TSB, SA, or SC
number.
TSB: GEN 072 (Rev 1) Soul EV (PS EV) September 2015