PS402

SUBJECT:
GROUP
Body Electrical
MODEL
All Models w/ AVN 4.0
(See list below)
NUMBER
PS402
DATE
May 2015
UVO ESERVICES W/PREMIUM NAVIGATION (AVN 4.0)
FUNCTIONALITY AND REQUIRED USE OF USB CABLE
For customer complaints on AVN 4.0 (UVO eServices
w/Premium Navigation Head Unit) equipped vehicles
regarding the following concerns:
 Unable to Activate eServices or unable to send data
from head unit
 Message “The connected device does not support UVO
eServices features” displaying on the head unit screen.
 Or ,in some cases, after recently applying TSB ELE 066 to the 2014MY Soul (PS) to add
eServices functionality.
First, confirm that the customer has already performed the steps outlined below:
1. Download and installation of the appropriate UVO from the Apple itunes store or Google
Play
2. Complete MyUVO.com Registration (available via the UVO eServices App or MyUVO.com)
3. Logged in to UVO eServices App
Additionally, make sure that the customer knows that AVN 4.0 head unit platforms require a
USB connection to the phone in order to activate eServices and utilize its features. The models
listed below are equipped with the latest version of AVN 4.0:
2014MY Soul (PS) – After TSB Electrical 066 has been applied
2015MY Soul (PS)
2015MY Optima (QF/TF)
2015MY Optima Hybrid (TF HEV)
2015MY Sedona (YP)
2016MY Sorento (UMa)
NOTE: AVN 3.0 (UVO eServices w/Navigation) and UVO2 (UVO eServices) platforms
require that the phone be connected to Bluetooth ONLY to enable UVO eServices
functionality. Consult the appropriate navigation guide and UVO eServices guides for
additional information regarding the UVO eServices features.
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