REVISION1-PC454
Service Bulletin Details
Public Details for: REVISION1-PC454
"this announcement has been revised to clarify this activity is not an official stop sale. Retailers may sell vehicles that have not been upgraded. Please refer to additional q&a supplied in this document. Please discard earlier versions of
Models from 2016
2016 INFINITI Q70 |
2016 INFINITI QX60 |
2016 INFINITI QX80 |
Models from 2015
2015 INFINITI Q70 |
2015 INFINITI QX60 |
2015 INFINITI QX80 |
Aftersales Retailer Support Telematics Control Unit Retailer Service Action Reference: PC454 Date: June 29, 2016 Attention: Retailer Principal, Sales, Parts and Service Managers UPDATE June 29, 2016 The announcement has been revised to clarify this activity is not an official stop sale. Retailers may sell vehicles that have not been upgraded. o Please refer to additional Q&A supplied in this document Please discard earlier versions of this bulletin. Affected Models/Years: 2014-15 & some 2016 Q70, QX60, & QX80 Affected Population: Retailer Inventory: SERVICE COMM Activation date: NA 7,095 June 28, 2016 *****Retailer Announcement***** On February 26th, Infiniti announced that it was sending a reminder notification to clients affected by AT&T’s planned discontinuation of the 2G cellular network. In late summer 2016, Infiniti plans to provide further information to affected clients regarding options to have their telematics units updated. At this time, Infiniti is conducting a retailer inventory service action on affected units in retailer inventory to replace the 2G-compatible telematics control unit with a telematics control unit designed to connect to the AT&T 3G cellular network. The affected vehicles are either currently in retailer inventory or assigned and in transit to the retailer. Infiniti requests these vehicles be updated prior to sale to enable clients to access available Infiniti Connection™ features, including Automatic Collision Notification and Emergency Calling. There are approximately 142 Q50 vehicles in retailer inventory that are equipped with telematics control units designed to connect to the 2G cellular network. However, the hardware upgrade service procedure is not available at this time. Please do not take any action at this time on Q50 vehicles that are equipped with a 2G-compatible telematics control unit. Further instructions will be provided at a later date for the TCU Upgrade on affected Q50 vehicles. Infiniti expects this communication to occur in late summer 2016. IMPORTANT: Retailers are requested to install a 3G-compatible Telematics Control Unit in vehicles affected by this service action prior to retail to ensure client satisfaction. PC454 | Revision 1 *****What Retailers Should Do***** PLEASE FOLLOW THE ATTACHED SERVICE PROCEDURE INSTRUCTIONS: 1. Verify if vehicles currently in retailer inventory are affected by this inventory service action using Service Comm I.D. PC454. 2. Use the attached procedures to replace and activate the Telematics Control Unit for vehicles identified in Service Comm. Part number (283B0-3JA5A) was automatically sent to each retailer beginning June 24, 2016. Retailers should use these parts to complete the inventory service action. 3. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm. ***** Retailer Responsibility ***** It is the retailer’s responsibility to check Service Comm using the appropriate campaign I.D for the service action status on each affected vehicle currently in inventory. Frequently Asked Questions (FAQ): Q. Is this a stop sale? A. No. Infiniti requested retailers to upgrade the Telematics Control Unit on vehicles identified by PC454 to ensure clients were able to access their complimentary trial for Infiniti Connection™. Affected vehicles may be sold without the TCU upgrade, but retailers should request clients purchasing the vehicle to return to the retailer at their convenience to have the TCU upgraded at no cost. This will enable clients to experience all the features available with the Infiniti Connection™ service, including Automatic Collision Notification and Emergency Calling. Q. Will there be a campaign for vehicles that have already been retailed? A. Additional information regarding options for retail clients will be the subject of a future announcement. Infiniti will communicate this information as soon as hardware is readily available. Infiniti will contact affected clients directly; clients may contact Infiniti Owner Services at 855-444-7244 to verify if their vehicle is affected by this issue. The following models equipped with navigation have 2G-compatible TCUs: 2013 Infiniti M37/M56, JX35 and QX56 2014-15 Infiniti Q50 2014-15 and some 2016 Infiniti Q70, QX60 and QX80 PC454 | Revision 1 Q. Why are Q50 vehicles currently in retailer inventory being excluded from this retailer service action? A. The parts currently available are not fully compatible with the vehicle’s Infiniti InTouch™ System. Infiniti will activate the retailer inventory action for affected Q50 vehicles when appropriate parts are available to provide the best experience for our clients. Infiniti expects this communication to occur in late summer 2016. Q. Are Infiniti Courtesy Vehicles eligible for this activity? A: Infiniti Courtesy Vehicles are retailed vehicles and will be addressed as part of a future announcement. Infiniti will communicate this information as soon as hardware is readily available. If a courtesy vehicle was recently activated and is identified in Service Comm with I.D. PC454, retailers may complete this procedure. Q. AT&T has announced plans to discontinue its 2G cellular network coverage on December 31, 2016. How does this affect an Infiniti client’s access to Infiniti Connection™? A: Like all cellular-equipped devices designed to connect to a cellular network on the 2G access band, Infiniti models with a 2G-compatible telematics control unit (TCU) will be unable to use or receive services from that device after December 31, 2016. Without an upgrade to the TCU, Infiniti Connection™ features will not be available after that time and may be impacted prior to that date depending upon AT&T’s proprietary decisions regarding discontinuing 2G network coverage. Also, AT&T will not accept new enrollments on the 2G network after June 30, 2016. If an affected vehicle has not had a hardware upgrade and was not enrolled in Infiniti Connection™ before June 30, 2016, then it will not have access to the available Infiniti Connection™ features, including Emergency Calling and Automatic Collision Notification, until the upgraded hardware is installed. Q: What is 2G cellular network access? A: 2G refers to digital cellular telephone technology; it is the name of a specific network that mobile telephone equipment uses to provide connectivity. Q: Will the new TCU hardware work with the 4G cellular network? A: The new TCU hardware is designed to connect to the current AT&T 3G cellular network technology. Q. Why is Infiniti using 3G technology rather than 4G? A. Infiniti has studied how to integrate newer technology into your vehicle and developed solutions aimed at delivering a hardware update option with the least inconvenience to clients. The 3G network is supported throughout the U.S. by AT&T PC454 | Revision 1 and is expected to continue for years to come. However, Infiniti has no control over availability of any cellular network. Q: How much will the replacement TCU cost? A: Pricing of the replacement TCU is not yet available. Infiniti plans to communicate the options for equipment upgrades for affected clients wishing to renew or subscribe to the Infiniti Connection™ telematics program once the hardware is readily available. Q: Why must I enroll in the Infiniti Connection™ trial before June 30, 2016? A: AT&T will not accept new enrollments on the 2G network after June 30, 2016. If a vehicle with 2G equipment is purchased prior to June 30, 2016, they should be enrolled in Infiniti Connection™ on or prior to that date to help ensure the enrollment is able to be processed. Q: What happens if I do not replace the TCU? A: Once the 2G cellular network is discontinued, the TCU will no longer be able to access the Infiniti Connection™ features, including Emergency Calling and Automatic Collision Notification, without a hardware upgrade. New vehicles sold after June 30, 2016 will not be able to be enrolled in the complimentary trial for Infiniti Connection™ until the hardware has been upgraded to be compatible with the 3G cellular network. Q: A client has a 2G-equipped Infiniti and is enrolled in Infiniti Connection™. Will they have to pay for a replacement TCU? A: The discontinuation of the 2G cellular network is outside of Infiniti’s control and the Infiniti Connection™ subscription agreement makes clear that clients are responsible for any hardware upgrades due to changes in telecommunication systems. However, Infiniti plans to offer support to affected clients with vehicles equipped with 2G compatible TCU hardware and who are renewing or subscribing to Infiniti Connection™. Clients with vehicles equipped with 2G compatible TCU hardware will be asked to contribute to the cost of the hardware upgrade. Additional details will be provided to clients once parts are readily available. Q: A client has a 2G-equipped Infiniti but is not enrolled in Infiniti Connection™. Will I have to pay for the replacement TCU? A: For Infiniti clients choosing to subscribe to Infiniti Connection™, Infiniti plans to offer support to those clients wishing to upgrade the TCU hardware. Additional details will be provided to clients once parts are readily available. PC454 | Revision 1 Q: How soon can we expect more information regarding pricing and hardware availability? A: Parts availability, pricing and other details are in the process of being finalized and we expect to be able to provide additional information in a notification to affected clients beginning in late summer 2016. Q: Will the SOS button in the vehicle still work? A: If an owner of an affected vehicle is not enrolled in an Infiniti Connection™ service trial or subscription prior to June 30, 2016, then the SOS button in the vehicle will not work and will be unable to function until the TCU has been upgraded. Q: Will my vehicle's navigation system feature be affected by the discontinuation of the 2G cellular network? A: No. If your vehicle is equipped with an Infiniti Navigation system, the navigation system is unaffected by the discontinuation of AT&T's 2G cellular network. PC454 | Revision 1 PC454 – Q70 Telematics Control Unit Replacement IMPORTANT: Those steps in RED below, under Campaign Overview, MUST be performed in the order listed for the new TCU to operate correctly. Campaign Overview: 1. Turn OFF the original TCU using CONSULT-III plus (C-III plus) (page 3). 2. Save the VIN DATA using C-III plus (page 8). 3. Remove the original TCU from the vehicle (page 9). 4. Deactivate (unregister) the original TCU by calling INFINITI CONNECTION™ Call Center (page 10). 5. Activate (register) the replacement TCU by calling INFINITI CONNECTION™ Call Center (page 10). 6. Install the replacement TCU in the vehicle (page 11). 7. Turn ON the replacement TCU using C-III plus (page 11). 8. Write the VIN DATA using C-III plus (page 11). 1/12 SERVICE PROCEDURE Turn OFF the TCU 1. Connect the C-III plus VI to the vehicle. 2. Set the parking brake. 3. Turn the Ignition ON, but do not start the vehicle. 4. Launch C-III plus on the CONSULT PC. 5. Select Diagnosis (One System). Step 5 Figure 1 2/12 ITB16-XXX 6. Select TELEMATICS on page 2 of the “All systems” list. Step 6 Figure 2 7. Select Work support. Step 7 Figure 3 3/12 ITB16-XXX 8. Select TCU ACTIVATE SETTING. 9. Select Start. Step 8 Step 9 Figure 4 10. Select Start. Step 10 Figure 5 4/12 ITB16-XXX 11. Select Off to turn OFF the TCU. 12. Select End. Step 11 Step 12 Figure 6 13. Select Start. Step 13 Figure 7 5/12 ITB16-XXX 14. Select Start. Step 14 Figure 8 15. Confirm “Off” is displayed in the Current status field. Step 15 Figure 9 6/12 ITB16-XXX Save VIN Data 1. Select SAVE VIN DATA. 2. Select Start. Step 1 Step 2 Figure 10 3. Select Start. Step 3 Figure 11 7/12 ITB16-XXX 4. Select End. Step 4 Figure 12 Remove the TCU from the Vehicle. • Refer to the Electronic Service Manual (ESM), section AV – Audio, Visual & Navigation System for removal information. 8/12 ITB16-XXX Deactivate the Old TCU and then Activate the new TCU IMPORTANT: Steps 1 and 2 below must be performed AFTER the original TCU is removed from the vehicle and BEFORE the replacement TCU is installed. 1. Collect and have ready the following information: VIN. International Mobile Equipment Identity Number (IMEI) of the original TCU. This number is located on the TCU. IMEI Number of the replacement TCU. This number is located on the TCU. Serial Number of the replacement TCU. This number is located on the TCU. LABEL ON TCU Figure 13 2. Call the INFINITI CONNECTION™ Call Center at 1-800-334-7858, press “4” and listen for additional applicable INFINITI retailer prompts. (Hours of operation are listed at the bottom of the page.) NOTE: The phone number shown above is for TCU activation and deactivation ONLY. The Support Center agent is unable to assist with matters unrelated to TCU activation and deactivation. During this call: • You will be asked for your name, dealership name, and all of the information collected in step 1. • The Support Center agent will deactivate the original TCU and activate the replacement TCU. IMPORTANT: Step 2 MUST be performed to activate the replacement TCU. If it is not performed the TCU will not be able to communicate with the Infiniti Connection Global Data Center. Infiniti Connection Call Center – Hours of Operation (Central Time Zone) Monday – Friday: 7AM – 10PM Saturday: 8AM – 5PM Special Holiday Hours: Closed Thanksgiving, Christmas, and New Years Day Christmas Eve: 7AM – 7PM New Years Eve: 7AM – 7PM 9/12 ITB16-XXX Install Replacement TCU • Refer to the ESM, section AV – Audio, Visual & Navigation System for installation information. Turn TCU ON • Perform steps 1-15 of Turn OFF the TCU procedure, starting on page 3, to turn the TCU ON and then confirm the Current status field shows “On”. Write VIN Data 1. Select WRITE VIN (SAVED DATA). 2. Select Start. Step 1 Step 2 Figure 14 10/12 ITB16-XXX 3. Select Start. Step 3 Figure 15 4. Select End. IMPORTANT: Wait at least 2 minutes after the ignition is turned ON before checking for DTCs. If the ignition is turned ON prior to this a U1000 may be stored. Step 4 Figure 16 11/12 ITB16-XXX PARTS INFORMATION Description Telematics Control Unit PART NUMBER 283B0-3JA5A Quantity 1 CLAIMS INFORMATION Submit a Campaign (CM) line claim using the following claims coding: CAMPAIGN (“CM”) ID DESCRIPTION PC454 Replace Telematics Control Unit 12/12 OP CODE FRT PC4541 0.6 hrs. ITB16-XXX PC454 – QX60 Telematics Control Unit Replacement IMPORTANT: Those steps in RED below, under Campaign Overview, MUST be performed in the order listed for the new TCU to operate correctly. Campaign Overview: 1. Turn OFF the original TCU using CONSULT-III plus (C-III plus) (page 3). 2. Save the VIN DATA using C-III plus (page 8). 3. Remove the original TCU from the vehicle (page 10). 4. Deactivate (unregister) the original TCU by calling INFINITI CONNECTION™ Call Center (page 23). 5. Activate (register) the replacement TCU by calling INFINITI CONNECTION™ Call Center (page 24). 6. Install the replacement TCU into the vehicle (page 25). 7. Turn ON the replacement TCU using C-III plus (page 25). 8. Write the VIN DATA using C-III plus (page 25). 1/26 SERVICE PROCEDURE Turn OFF the TCU 1. Connect the C-III plus VI to the vehicle. 2. Set the parking brake. 3. Turn the Ignition ON, but do not start the vehicle. 4. Launch C-III plus on the CONSULT PC. 5. Select Diagnosis (One System). Step 5 Figure 1 2/26 6. Select TELEMATICS on page 2 of the “All systems” list. Step 6 Figure 2 7. Select Work support. Step 7 Figure 3 3/26 8. Select TCU ACTIVATE SETTING. 9. Select Start. Step 8 Step 9 Figure 4 10. Select Start. Step 10 Figure 5 4/26 11. Select Off to turn OFF the TCU. 12. Select End. Step 11 Step 12 Figure 6 13. Select Start. Step 13 Figure 7 5/26 14. Select Start. Step 14 Figure 8 15. Confirm “Off” is displayed in the Current status field. Step 15 Figure 9 6/26 Save VIN Data 1. Select SAVE VIN DATA. 2. Select Start. Step 1 Step 2 Figure 10 3. Select Start. Step 3 Figure 11 7/26 4. Select End. Step 4 Figure 12 8/26 Remove the TCU from the Vehicle. 1. Remove both left and right center console upper side finishers. Center console upper side finisher NOTE: Driver side shown In Figure 13 and 14. Passenger side similar. Figure 13 2. Confirm that the metal clips for the left and right upper center console side finisher are in place. • If the clips were detached, remove them from the center console and reattach to the upper center console side finishers. Metal clips Figure 14 9/26 Center console side finisher 3. Remove both center console side finishers. NOTE: Driver side shown in Figure 15. Figure 15 4. Confirm that the plastic clips for the left and right center console side finisher are in place. • If the clips were detached, remove them from the center console and reattach to the center console side finishers. Driver side Plastic clip Plastic clip Passenger side Figure 16 10/26 Shift knob 5. Remove the shift knob: Figure 17 Retaining clip a. Pull shift boot collar down (Figure 18). b. Remove retaining clip (Figure 18). Shift boot collar Figure 18 Retaining clip c. Replace retaining clip back onto shift knob (Figure 19). Figure 19 11/26 6. Remove the left and right side screws that retain the shift selector finisher. • Four on driver’s side (Figure 20). • Five on Passenger side (Figure 21). Shift selector finisher Driver side screws Passenger side screws Figure 20 Figure 21 Front console tray 7. Remove one retaining screw and then unclip the front console tray from the center console (Figure 22). Retaining screw Figure 22 8. Disconnect the harness connector from the 12 volt power receptacle (Figure 23). • Leave harness attached to the center console. Harness connector Figure 23 12/26 9. Remove the shift selector finisher: a. Place a clean shop towel over the front of the shift selector finisher (Figure 24). Figure 24 b. Lift the shift selector finisher at the rear. c. While lifting the shift selector finisher, disconnect the four harness connectors exposed at the rear of the center console (Figure 25). Harness connectors d. Separate the shift selector finisher from the center console. Figure 25 13/26 10. Remove the center console rear finisher: • Six hidden clips (Figure 26). Center console rear finisher Figure 26 Center console rear finisher Center console lid a. Lift center console lid. b. Release six clips by gently pulling at the top of the center console rear finisher toward the rear of the vehicle. Figure 27 c. Lay the center console rear finisher on the vehicle floor. d. Disconnect the two attached harnesses connectors (Figure 28). Center console rear finisher 14/26 Figure 28 11. Remove the two mounting screws at the bottom rear of the center console (Figure 29). • Driver’s side shown. Passenger side similar. Screw Figure 29 12. Remove one mounting screw from the driver’s side and one from the passenger side of the center console (Figure 30) Driver side screw Passenger side screw Figure 30 13. Remove the two screws to the left of the shifter. Screws Figure 31 15/26 14. Disconnect the harness connectors on the passenger side center console. • Do not unclip harnesses from center console. Harness connector locations (three shown). NOTE: There may be three or four connectors depending on the vehicle options. Figure 32 15. Unclip the harness from the shift selector assembly (Figure 33). Figure 33 Step 16b 16. Remove the center console (Figure 34). a. Gently lift up, b. and then rearward. Step 16a Figure 34 16/26 17. Remove the four nuts that attach the shift selector assembly to the center console brace (Figure 35). NOTE: Top left nut is hidden in Figure 35. • Reassembly torque to: 7 N•m (0.7 kg-m, 62 in-lb.) 18. Unclip the two harness clips shown in Figure 34 attached to the center console brace. Shift selector assembly Nuts Harness clips Figure 35 Harness clips 19. Unclip the three harness clips from the center console brace shown in Figure 36. Shift selector assembly Figure 36 17/26 Shift selector assembly 20. Lift the shift selector assembly away from the center console brace and lay it on the driver’s side floor (Figure 37). Figure 37 21. Unclip the two harness connectors shown in Figure 38 from the driver’s side of the center console brace. Harness clips Figure 38 22. Unplug the two harness connectors that were unclipped in step 21 and shown in Figure 39. Harness connectors Figure 39 18/26 Around view monitor control unit Top screw (not shown) 23. Remove the around view monitor control unit from the center console brace (Figure 40). a. Disconnect the harness connectors from the around view monitor control unit. Bottom screws b. Remove one top screw (not shown) and two bottom screws. Harness connectors Figure 40 24. Remove the two bolts and one nut on the driver’s side of the center console brace. • Reassembly torque to: 7 N•m (0.7 kg-m, 62 in-lb.) Nut Bolts Figure 41 25. Remove the two bolts and one plastic clip on the passenger side of the center console brace. • Reassembly torque to: 7 N•m (0.7 kg-m, 62 in-lb.) Plastic clip Bolts Figure 42 19/26 26. Lift the center console brace up at the rear and then remove. CAUTION: The center console brace may have some sharp edges. Use care when removing it. Center console brace Figure 43 Adapter duct 27. Push the adapter duct forward to detach from the rear blower unit assembly and then remove. Figure 44 20/26 Rear blower unit assembly 28. Unbolt the 3 bolts that retain the rear blower unit assembly (Figure 45) and then move it to gain access to the “Telematics Control Unit” (TCU). Bolts NOTE: Do not disconnect harnesses to the rear blower unit assembly. • Reassembly torque to: 7 N•m (0.7 kg-m, 62 in-lb.) Figure 45 29. Disconnect the three harness connectors from the TCU (Figure 46). 30. Unclip the antenna support clip from the TCU bracket (Figure 46). 31. Unbolt the four bolts that attach the TCU to the vehicle floor (Figure 46) • • One bolt hidden in Figure 46. Reassembly torque to: 10.1 N•m (1.0 kg-m, 7 ft-lb.) Step 29 TCU Step 30 Step 29 Step 31 Figure 46 21/26 32. Transfer the brackets from the old TCU to the new one. a. Remove the two bolts that attach the front and rear TCU brackets; four total (Figure 47). b. Transfer the brackets to the new TCU and install bolts. • Reassembly torque to: 5.5 N•m (o.56 kg-m, 49 in-lb.) Bolts Bolts Front TCU bracket Rear TCU bracket Figure 47 Deactivate the Old TCU and Activate the new TCU Steps 1 and 2 below must be performed AFTER the original TCU is removed from the vehicle and BEFORE the replacement TCU is installed. 1. Collect and have ready the following information: VIN. International Mobile Equipment Identity Number (IMEI) of the original TCU. This number is located on the TCU. IMEI Number of the replacement TCU. This number is located on the TCU. Serial Number of the replacement TCU. This number is located on the TCU. LABEL ON TCU Figure 48 22/26 2. Call the INFINITI CONNECTION™ Call Center at 1-800-334-7858, press “4” and listen for additional applicable INFINITI retailer prompts. (Hours of operation are listed at the bottom of the page.) NOTE: The phone number shown above is for TCU activation and deactivation ONLY. The Support Center agent is unable to assist with matters unrelated to TCU activation and deactivation. During this call: • You will be asked for your name, dealership name, and all of the information collected in step 1. • The Support Center agent will deactivate the original TCU and activate the replacement TCU. IMPORTANT: Step 2 MUST be performed to activate the replacement TCU. If it is not performed the TCU will not be able to communicate with the Infiniti Connection Global Data Center. Infiniti Connection Call Center – Hours of Operation (Central Time Zone) Monday – Friday: 7AM – 10PM Saturday: 8AM – 5PM Special Holiday Hours: Closed Thanksgiving, Christmas, and New Years Day Christmas Eve: 7AM – 7PM New Years Eve: 7AM – 7PM 23/26 Install Replacement TCU • Install the new TCU into the vehicle and reassemble the center console in the reverse order of disassembly. Turn TCU ON • Perform steps 1-15 of Turn OFF the TCU procedure, starting on page 3, to turn the TCU ON and then confirm the Current status field shows “On”. Write VIN Data 1. Select WRITE VIN (SAVED DATA). 2. Select Start. Step 1 Step 2 Figure 49 24/26 3. Select Start. Step 3 Figure 50 4. Select End. IMPORTANT: Wait at least 2 minutes after the ignition is turned ON before checking for DTCs. If the ignition is turned ON prior to this a U1000 may be stored. Step 4 Figure 51 25/26 PARTS INFORMATION Description Telematics Control Unit PART NUMBER 283B0-3JA5A Quantity 1 CLAIMS INFORMATION Submit a Campaign (CM) line claim using the following claims coding: CAMPAIGN (“CM”) ID DESCRIPTION PC454 Replace Telematics Control Unit 26/26 OP CODE FRT PC4542 1.1 hrs. PC454 – QX80 Telematics Control Unit Replacement IMPORTANT: Those steps in RED below, under Campaign Overview, MUST be performed in the order listed for the new TCU to operate correctly. Campaign Overview: 1. Turn OFF the original TCU using CONSULT-III plus (C-III plus). 2. Save the VIN DATA using C-III plus. 3. Remove the original TCU from the vehicle. 4. Deactivate (unregister) the original TCU by calling INFINITI CONNECTION™ Call Center. 5. Activate (register) the replacement TCU by calling INFINITI CONNECTION™ Call Center. 6. Install the replacement TCU in the vehicle. 7. Turn ON the replacement TCU using C-III plus. 8. Write the VIN DATA using C-III plus. 1/12 SERVICE PROCEDURE Turn OFF the TCU 1. Connect the C-III plus VI to the vehicle. 2. Set the parking brake. 3. Turn the Ignition ON, but do not start the vehicle. 4. Launch C-III plus on the CONSULT PC. 5. Select Diagnosis (One System). Step 5 Figure 1 2/12 ITB16-XXX 6. Select TELEMATICS on page 2 of the “All systems” list. Step 6 Figure 2 7. Select Work support. Step 7 Figure 3 3/12 ITB16-XXX 8. Select TCU ACTIVATE SETTING. 9. Select Start. Step 8 Step 9 Figure 4 10. Select Start. Step 10 Figure 5 4/12 ITB16-XXX 11. Select Off to turn OFF the TCU. 12. Select End. Step 11 Step 12 Figure 6 13. Select Start. Step 13 Figure 7 5/12 ITB16-XXX 14. Select Start. Step 14 Figure 8 15. Confirm “Off” is displayed in the Current status field. Step 15 Figure 9 6/12 ITB16-XXX Save VIN Data 1. Select SAVE VIN DATA. 2. Select Start. Step 1 Step 2 Figure 10 3. Select Start. Step 3 Figure 11 7/12 ITB16-XXX 4. Select End. Step 4 Figure 12 Remove the TCU from the Vehicle. • Refer to the Electronic Service Manual (ESM), section AV – Audio, Visual & Navigation System for removal information. 8/12 ITB16-XXX Deactivate the Old TCU and then Activate the new TCU IMPORTANT: Steps 1 and 2 below must be performed AFTER the original TCU is removed from the vehicle and BEFORE the replacement TCU is installed. 1. Collect and have ready the following information: VIN. International Mobile Equipment Identity Number (IMEI) of the original TCU. This number is located on the TCU. IMEI Number of the replacement TCU. This number is located on the TCU. Serial Number of the replacement TCU. This number is located on the TCU. LABEL ON TCU Figure 13 2. Call the INFINITI CONNECTION™ Call Center at 1-800-334-7858, press “4” and listen for additional applicable INFINITI retailer prompts. (Hours of operation are listed at the bottom of the page.) NOTE: The phone number shown above is for TCU activation and deactivation ONLY. The Support Center agent is unable to assist with matters unrelated to TCU activation and deactivation. During this call: • You will be asked for your name, dealership name, and all of the information collected in step 1. • The Support Center agent will deactivate the original TCU and activate the replacement TCU. IMPORTANT: Step 2 MUST be performed to activate the replacement TCU. If it is not performed the TCU will not be able to communicate with the Infiniti Connection Global Data Center. Infiniti Connection Call Center – Hours of Operation (Central Time Zone) Monday – Friday: 7AM – 10PM Saturday: 8AM – 5PM Special Holiday Hours: Closed Thanksgiving, Christmas, and New Years Day Christmas Eve: 7AM – 7PM New Years Eve: 7AM – 7PM 9/12 ITB16-XXX Install Replacement TCU • Refer to the ESM, section AV – Audio, Visual & Navigation System for installation information. Turn TCU ON • Perform steps 1-15 of Turn OFF the TCU procedure, starting on page 3, to turn the TCU ON and then confirm the Current status field shows “On”. Write VIN Data 1. Select WRITE VIN (SAVED DATA). 2. Select Start. Step 1 Step 2 Figure 14 10/12 ITB16-XXX 3. Select Start. Step 3 Figure 15 4. Select End. IMPORTANT: Wait at least 2 minutes after the ignition is turned ON before checking for DTCs. If the ignition is turned ON prior to this a U1000 may be stored. Step 4 Figure 16 11/12 ITB16-XXX PARTS INFORMATION Description Telematics Control Unit PART NUMBER 283B0-3JA5A Quantity 1 CLAIMS INFORMATION Submit a Campaign (CM) line claim using the following claims coding: CAMPAIGN (“CM”) ID DESCRIPTION PC454 Replace Telematics Control Unit 12/12 OP CODE FRT PC4543 1.1 hrs. ITB16-XXX Aftersales Retailer Support Telematics Control Unit Retailer Service Action Reference: PC454 Date: June 29, 2016 Attention: Retailer Principal, Sales, Parts and Service Managers UPDATE June 29, 2016 The announcement has been revised to clarify this activity is not an official stop sale. Retailers may sell vehicles that have not been upgraded. o Please refer to additional Q&A supplied in this document Please discard earlier versions of this bulletin. Affected Models/Years: 2014-15 & some 2016 Q70, QX60, & QX80 Affected Population: Retailer Inventory: SERVICE COMM Activation date: NA 7,095 June 28, 2016 *****Retailer Announcement***** On February 26th, Infiniti announced that it was sending a reminder notification to clients affected by AT&T’s planned discontinuation of the 2G cellular network. In late summer 2016, Infiniti plans to provide further information to affected clients regarding options to have their telematics units updated. At this time, Infiniti is conducting a retailer inventory service action on affected units in retailer inventory to replace the 2G-compatible telematics control unit with a telematics control unit designed to connect to the AT&T 3G cellular network. The affected vehicles are either currently in retailer inventory or assigned and in transit to the retailer. Infiniti requests these vehicles be updated prior to sale to enable clients to access available Infiniti Connection™ features, including Automatic Collision Notification and Emergency Calling. There are approximately 142 Q50 vehicles in retailer inventory that are equipped with telematics control units designed to connect to the 2G cellular network. However, the hardware upgrade service procedure is not available at this time. Please do not take any action at this time on Q50 vehicles that are equipped with a 2G-compatible telematics control unit. Further instructions will be provided at a later date for the TCU Upgrade on affected Q50 vehicles. Infiniti expects this communication to occur in late summer 2016. IMPORTANT: Retailers are requested to install a 3G-compatible Telematics Control Unit in vehicles affected by this service action prior to retail to ensure client satisfaction. PC454 | Revision 1 *****What Retailers Should Do***** PLEASE FOLLOW THE ATTACHED SERVICE PROCEDURE INSTRUCTIONS: 1. Verify if vehicles currently in retailer inventory are affected by this inventory service action using Service Comm I.D. PC454. 2. Use the attached procedures to replace and activate the Telematics Control Unit for vehicles identified in Service Comm. Part number (283B0-3JA5A) was automatically sent to each retailer beginning June 24, 2016. Retailers should use these parts to complete the inventory service action. 3. The service department should submit the applicable warranty claim for the action performed so it can be closed on Service Comm. ***** Retailer Responsibility ***** It is the retailer’s responsibility to check Service Comm using the appropriate campaign I.D for the service action status on each affected vehicle currently in inventory. Frequently Asked Questions (FAQ): Q. Is this a stop sale? A. No. Infiniti requested retailers to upgrade the Telematics Control Unit on vehicles identified by PC454 to ensure clients were able to access their complimentary trial for Infiniti Connection™. Affected vehicles may be sold without the TCU upgrade, but retailers should request clients purchasing the vehicle to return to the retailer at their convenience to have the TCU upgraded at no cost. This will enable clients to experience all the features available with the Infiniti Connection™ service, including Automatic Collision Notification and Emergency Calling. Q. Will there be a campaign for vehicles that have already been retailed? A. Additional information regarding options for retail clients will be the subject of a future announcement. Infiniti will communicate this information as soon as hardware is readily available. Infiniti will contact affected clients directly; clients may contact Infiniti Owner Services at 855-444-7244 to verify if their vehicle is affected by this issue. The following models equipped with navigation have 2G-compatible TCUs: 2013 Infiniti M37/M56, JX35 and QX56 2014-15 Infiniti Q50 2014-15 and some 2016 Infiniti Q70, QX60 and QX80 PC454 | Revision 1 Q. Why are Q50 vehicles currently in retailer inventory being excluded from this retailer service action? A. The parts currently available are not fully compatible with the vehicle’s Infiniti InTouch™ System. Infiniti will activate the retailer inventory action for affected Q50 vehicles when appropriate parts are available to provide the best experience for our clients. Infiniti expects this communication to occur in late summer 2016. Q. Are Infiniti Courtesy Vehicles eligible for this activity? A: Infiniti Courtesy Vehicles are retailed vehicles and will be addressed as part of a future announcement. Infiniti will communicate this information as soon as hardware is readily available. If a courtesy vehicle was recently activated and is identified in Service Comm with I.D. PC454, retailers may complete this procedure. Q. AT&T has announced plans to discontinue its 2G cellular network coverage on December 31, 2016. How does this affect an Infiniti client’s access to Infiniti Connection™? A: Like all cellular-equipped devices designed to connect to a cellular network on the 2G access band, Infiniti models with a 2G-compatible telematics control unit (TCU) will be unable to use or receive services from that device after December 31, 2016. Without an upgrade to the TCU, Infiniti Connection™ features will not be available after that time and may be impacted prior to that date depending upon AT&T’s proprietary decisions regarding discontinuing 2G network coverage. Also, AT&T will not accept new enrollments on the 2G network after June 30, 2016. If an affected vehicle has not had a hardware upgrade and was not enrolled in Infiniti Connection™ before June 30, 2016, then it will not have access to the available Infiniti Connection™ features, including Emergency Calling and Automatic Collision Notification, until the upgraded hardware is installed. Q: What is 2G cellular network access? A: 2G refers to digital cellular telephone technology; it is the name of a specific network that mobile telephone equipment uses to provide connectivity. Q: Will the new TCU hardware work with the 4G cellular network? A: The new TCU hardware is designed to connect to the current AT&T 3G cellular network technology. Q. Why is Infiniti using 3G technology rather than 4G? A. Infiniti has studied how to integrate newer technology into your vehicle and developed solutions aimed at delivering a hardware update option with the least inconvenience to clients. The 3G network is supported throughout the U.S. by AT&T PC454 | Revision 1 and is expected to continue for years to come. However, Infiniti has no control over availability of any cellular network. Q: How much will the replacement TCU cost? A: Pricing of the replacement TCU is not yet available. Infiniti plans to communicate the options for equipment upgrades for affected clients wishing to renew or subscribe to the Infiniti Connection™ telematics program once the hardware is readily available. Q: Why must I enroll in the Infiniti Connection™ trial before June 30, 2016? A: AT&T will not accept new enrollments on the 2G network after June 30, 2016. If a vehicle with 2G equipment is purchased prior to June 30, 2016, they should be enrolled in Infiniti Connection™ on or prior to that date to help ensure the enrollment is able to be processed. Q: What happens if I do not replace the TCU? A: Once the 2G cellular network is discontinued, the TCU will no longer be able to access the Infiniti Connection™ features, including Emergency Calling and Automatic Collision Notification, without a hardware upgrade. New vehicles sold after June 30, 2016 will not be able to be enrolled in the complimentary trial for Infiniti Connection™ until the hardware has been upgraded to be compatible with the 3G cellular network. Q: A client has a 2G-equipped Infiniti and is enrolled in Infiniti Connection™. Will they have to pay for a replacement TCU? A: The discontinuation of the 2G cellular network is outside of Infiniti’s control and the Infiniti Connection™ subscription agreement makes clear that clients are responsible for any hardware upgrades due to changes in telecommunication systems. However, Infiniti plans to offer support to affected clients with vehicles equipped with 2G compatible TCU hardware and who are renewing or subscribing to Infiniti Connection™. Clients with vehicles equipped with 2G compatible TCU hardware will be asked to contribute to the cost of the hardware upgrade. Additional details will be provided to clients once parts are readily available. Q: A client has a 2G-equipped Infiniti but is not enrolled in Infiniti Connection™. Will I have to pay for the replacement TCU? A: For Infiniti clients choosing to subscribe to Infiniti Connection™, Infiniti plans to offer support to those clients wishing to upgrade the TCU hardware. Additional details will be provided to clients once parts are readily available. PC454 | Revision 1 Q: How soon can we expect more information regarding pricing and hardware availability? A: Parts availability, pricing and other details are in the process of being finalized and we expect to be able to provide additional information in a notification to affected clients beginning in late summer 2016. Q: Will the SOS button in the vehicle still work? A: If an owner of an affected vehicle is not enrolled in an Infiniti Connection™ service trial or subscription prior to June 30, 2016, then the SOS button in the vehicle will not work and will be unable to function until the TCU has been upgraded. Q: Will my vehicle's navigation system feature be affected by the discontinuation of the 2G cellular network? A: No. If your vehicle is equipped with an Infiniti Navigation system, the navigation system is unaffected by the discontinuation of AT&T's 2G cellular network. PC454 | Revision 1 PC454 – Q70 Telematics Control Unit Replacement IMPORTANT: Those steps in RED below, under Campaign Overview, MUST be performed in the order listed for the new TCU to operate correctly. Campaign Overview: 1. Turn OFF the original TCU using CONSULT-III plus (C-III plus) (page 3). 2. Save the VIN DATA using C-III plus (page 8). 3. Remove the original TCU from the vehicle (page 9). 4. Deactivate (unregister) the original TCU by calling INFINITI CONNECTION™ Call Center (page 10). 5. Activate (register) the replacement TCU by calling INFINITI CONNECTION™ Call Center (page 10). 6. Install the replacement TCU in the vehicle (page 11). 7. Turn ON the replacement TCU using C-III plus (page 11). 8. Write the VIN DATA using C-III plus (page 11). 1/12 SERVICE PROCEDURE Turn OFF the TCU 1. Connect the C-III plus VI to the vehicle. 2. Set the parking brake. 3. Turn the Ignition ON, but do not start the vehicle. 4. Launch C-III plus on the CONSULT PC. 5. Select Diagnosis (One System). Step 5 Figure 1 2/12 ITB16-XXX 6. Select TELEMATICS on page 2 of the “All systems” list. Step 6 Figure 2 7. Select Work support. Step 7 Figure 3 3/12 ITB16-XXX 8. Select TCU ACTIVATE SETTING. 9. Select Start. Step 8 Step 9 Figure 4 10. Select Start. Step 10 Figure 5 4/12 ITB16-XXX 11. Select Off to turn OFF the TCU. 12. Select End. Step 11 Step 12 Figure 6 13. Select Start. Step 13 Figure 7 5/12 ITB16-XXX 14. Select Start. Step 14 Figure 8 15. Confirm “Off” is displayed in the Current status field. Step 15 Figure 9 6/12 ITB16-XXX Save VIN Data 1. Select SAVE VIN DATA. 2. Select Start. Step 1 Step 2 Figure 10 3. Select Start. Step 3 Figure 11 7/12 ITB16-XXX 4. Select End. Step 4 Figure 12 Remove the TCU from the Vehicle. • Refer to the Electronic Service Manual (ESM), section AV – Audio, Visual & Navigation System for removal information. 8/12 ITB16-XXX Deactivate the Old TCU and then Activate the new TCU IMPORTANT: Steps 1 and 2 below must be performed AFTER the original TCU is removed from the vehicle and BEFORE the replacement TCU is installed. 1. Collect and have ready the following information: VIN. International Mobile Equipment Identity Number (IMEI) of the original TCU. This number is located on the TCU. IMEI Number of the replacement TCU. This number is located on the TCU. Serial Number of the replacement TCU. This number is located on the TCU. LABEL ON TCU Figure 13 2. Call the INFINITI CONNECTION™ Call Center at 1-800-334-7858, press “4” and listen for additional applicable INFINITI retailer prompts. (Hours of operation are listed at the bottom of the page.) NOTE: The phone number shown above is for TCU activation and deactivation ONLY. The Support Center agent is unable to assist with matters unrelated to TCU activation and deactivation. During this call: • You will be asked for your name, dealership name, and all of the information collected in step 1. • The Support Center agent will deactivate the original TCU and activate the replacement TCU. IMPORTANT: Step 2 MUST be performed to activate the replacement TCU. If it is not performed the TCU will not be able to communicate with the Infiniti Connection Global Data Center. Infiniti Connection Call Center – Hours of Operation (Central Time Zone) Monday – Friday: 7AM – 10PM Saturday: 8AM – 5PM Special Holiday Hours: Closed Thanksgiving, Christmas, and New Years Day Christmas Eve: 7AM – 7PM New Years Eve: 7AM – 7PM 9/12 ITB16-XXX Install Replacement TCU • Refer to the ESM, section AV – Audio, Visual & Navigation System for installation information. Turn TCU ON • Perform steps 1-15 of Turn OFF the TCU procedure, starting on page 3, to turn the TCU ON and then confirm the Current status field shows “On”. Write VIN Data 1. Select WRITE VIN (SAVED DATA). 2. Select Start. Step 1 Step 2 Figure 14 10/12 ITB16-XXX 3. Select Start. Step 3 Figure 15 4. Select End. IMPORTANT: Wait at least 2 minutes after the ignition is turned ON before checking for DTCs. If the ignition is turned ON prior to this a U1000 may be stored. Step 4 Figure 16 11/12 ITB16-XXX PARTS INFORMATION Description Telematics Control Unit PART NUMBER 283B0-3JA5A Quantity 1 CLAIMS INFORMATION Submit a Campaign (CM) line claim using the following claims coding: CAMPAIGN (“CM”) ID DESCRIPTION PC454 Replace Telematics Control Unit 12/12 OP CODE FRT PC4541 0.6 hrs. ITB16-XXX PC454 – QX60 Telematics Control Unit Replacement IMPORTANT: Those steps in RED below, under Campaign Overview, MUST be performed in the order listed for the new TCU to operate correctly. Campaign Overview: 1. Turn OFF the original TCU using CONSULT-III plus (C-III plus) (page 3). 2. Save the VIN DATA using C-III plus (page 8). 3. Remove the original TCU from the vehicle (page 10). 4. Deactivate (unregister) the original TCU by calling INFINITI CONNECTION™ Call Center (page 23). 5. Activate (register) the replacement TCU by calling INFINITI CONNECTION™ Call Center (page 24). 6. Install the replacement TCU into the vehicle (page 25). 7. Turn ON the replacement TCU using C-III plus (page 25). 8. Write the VIN DATA using C-III plus (page 25). 1/26 SERVICE PROCEDURE Turn OFF the TCU 1. Connect the C-III plus VI to the vehicle. 2. Set the parking brake. 3. Turn the Ignition ON, but do not start the vehicle. 4. Launch C-III plus on the CONSULT PC. 5. Select Diagnosis (One System). Step 5 Figure 1 2/26 6. Select TELEMATICS on page 2 of the “All systems” list. Step 6 Figure 2 7. Select Work support. Step 7 Figure 3 3/26 8. Select TCU ACTIVATE SETTING. 9. Select Start. Step 8 Step 9 Figure 4 10. Select Start. Step 10 Figure 5 4/26 11. Select Off to turn OFF the TCU. 12. Select End. Step 11 Step 12 Figure 6 13. Select Start. Step 13 Figure 7 5/26 14. Select Start. Step 14 Figure 8 15. Confirm “Off” is displayed in the Current status field. Step 15 Figure 9 6/26 Save VIN Data 1. Select SAVE VIN DATA. 2. Select Start. Step 1 Step 2 Figure 10 3. Select Start. Step 3 Figure 11 7/26 4. Select End. Step 4 Figure 12 8/26 Remove the TCU from the Vehicle. 1. Remove both left and right center console upper side finishers. Center console upper side finisher NOTE: Driver side shown In Figure 13 and 14. Passenger side similar. Figure 13 2. Confirm that the metal clips for the left and right upper center console side finisher are in place. • If the clips were detached, remove them from the center console and reattach to the upper center console side finishers. Metal clips Figure 14 9/26 Center console side finisher 3. Remove both center console side finishers. NOTE: Driver side shown in Figure 15. Figure 15 4. Confirm that the plastic clips for the left and right center console side finisher are in place. • If the clips were detached, remove them from the center console and reattach to the center console side finishers. Driver side Plastic clip Plastic clip Passenger side Figure 16 10/26 Shift knob 5. Remove the shift knob: Figure 17 Retaining clip a. Pull shift boot collar down (Figure 18). b. Remove retaining clip (Figure 18). Shift boot collar Figure 18 Retaining clip c. Replace retaining clip back onto shift knob (Figure 19). Figure 19 11/26 6. Remove the left and right side screws that retain the shift selector finisher. • Four on driver’s side (Figure 20). • Five on Passenger side (Figure 21). Shift selector finisher Driver side screws Passenger side screws Figure 20 Figure 21 Front console tray 7. Remove one retaining screw and then unclip the front console tray from the center console (Figure 22). Retaining screw Figure 22 8. Disconnect the harness connector from the 12 volt power receptacle (Figure 23). • Leave harness attached to the center console. Harness connector Figure 23 12/26 9. Remove the shift selector finisher: a. Place a clean shop towel over the front of the shift selector finisher (Figure 24). Figure 24 b. Lift the shift selector finisher at the rear. c. While lifting the shift selector finisher, disconnect the four harness connectors exposed at the rear of the center console (Figure 25). Harness connectors d. Separate the shift selector finisher from the center console. Figure 25 13/26 10. Remove the center console rear finisher: • Six hidden clips (Figure 26). Center console rear finisher Figure 26 Center console rear finisher Center console lid a. Lift center console lid. b. Release six clips by gently pulling at the top of the center console rear finisher toward the rear of the vehicle. Figure 27 c. Lay the center console rear finisher on the vehicle floor. d. Disconnect the two attached harnesses connectors (Figure 28). Center console rear finisher 14/26 Figure 28 11. Remove the two mounting screws at the bottom rear of the center console (Figure 29). • Driver’s side shown. Passenger side similar. Screw Figure 29 12. Remove one mounting screw from the driver’s side and one from the passenger side of the center console (Figure 30) Driver side screw Passenger side screw Figure 30 13. Remove the two screws to the left of the shifter. Screws Figure 31 15/26 14. Disconnect the harness connectors on the passenger side center console. • Do not unclip harnesses from center console. Harness connector locations (three shown). NOTE: There may be three or four connectors depending on the vehicle options. Figure 32 15. Unclip the harness from the shift selector assembly (Figure 33). Figure 33 Step 16b 16. Remove the center console (Figure 34). a. Gently lift up, b. and then rearward. Step 16a Figure 34 16/26 17. Remove the four nuts that attach the shift selector assembly to the center console brace (Figure 35). NOTE: Top left nut is hidden in Figure 35. • Reassembly torque to: 7 N•m (0.7 kg-m, 62 in-lb.) 18. Unclip the two harness clips shown in Figure 34 attached to the center console brace. Shift selector assembly Nuts Harness clips Figure 35 Harness clips 19. Unclip the three harness clips from the center console brace shown in Figure 36. Shift selector assembly Figure 36 17/26 Shift selector assembly 20. Lift the shift selector assembly away from the center console brace and lay it on the driver’s side floor (Figure 37). Figure 37 21. Unclip the two harness connectors shown in Figure 38 from the driver’s side of the center console brace. Harness clips Figure 38 22. Unplug the two harness connectors that were unclipped in step 21 and shown in Figure 39. Harness connectors Figure 39 18/26 Around view monitor control unit Top screw (not shown) 23. Remove the around view monitor control unit from the center console brace (Figure 40). a. Disconnect the harness connectors from the around view monitor control unit. Bottom screws b. Remove one top screw (not shown) and two bottom screws. Harness connectors Figure 40 24. Remove the two bolts and one nut on the driver’s side of the center console brace. • Reassembly torque to: 7 N•m (0.7 kg-m, 62 in-lb.) Nut Bolts Figure 41 25. Remove the two bolts and one plastic clip on the passenger side of the center console brace. • Reassembly torque to: 7 N•m (0.7 kg-m, 62 in-lb.) Plastic clip Bolts Figure 42 19/26 26. Lift the center console brace up at the rear and then remove. CAUTION: The center console brace may have some sharp edges. Use care when removing it. Center console brace Figure 43 Adapter duct 27. Push the adapter duct forward to detach from the rear blower unit assembly and then remove. Figure 44 20/26 Rear blower unit assembly 28. Unbolt the 3 bolts that retain the rear blower unit assembly (Figure 45) and then move it to gain access to the “Telematics Control Unit” (TCU). Bolts NOTE: Do not disconnect harnesses to the rear blower unit assembly. • Reassembly torque to: 7 N•m (0.7 kg-m, 62 in-lb.) Figure 45 29. Disconnect the three harness connectors from the TCU (Figure 46). 30. Unclip the antenna support clip from the TCU bracket (Figure 46). 31. Unbolt the four bolts that attach the TCU to the vehicle floor (Figure 46) • • One bolt hidden in Figure 46. Reassembly torque to: 10.1 N•m (1.0 kg-m, 7 ft-lb.) Step 29 TCU Step 30 Step 29 Step 31 Figure 46 21/26 32. Transfer the brackets from the old TCU to the new one. a. Remove the two bolts that attach the front and rear TCU brackets; four total (Figure 47). b. Transfer the brackets to the new TCU and install bolts. • Reassembly torque to: 5.5 N•m (o.56 kg-m, 49 in-lb.) Bolts Bolts Front TCU bracket Rear TCU bracket Figure 47 Deactivate the Old TCU and Activate the new TCU Steps 1 and 2 below must be performed AFTER the original TCU is removed from the vehicle and BEFORE the replacement TCU is installed. 1. Collect and have ready the following information: VIN. International Mobile Equipment Identity Number (IMEI) of the original TCU. This number is located on the TCU. IMEI Number of the replacement TCU. This number is located on the TCU. Serial Number of the replacement TCU. This number is located on the TCU. LABEL ON TCU Figure 48 22/26 2. Call the INFINITI CONNECTION™ Call Center at 1-800-334-7858, press “4” and listen for additional applicable INFINITI retailer prompts. (Hours of operation are listed at the bottom of the page.) NOTE: The phone number shown above is for TCU activation and deactivation ONLY. The Support Center agent is unable to assist with matters unrelated to TCU activation and deactivation. During this call: • You will be asked for your name, dealership name, and all of the information collected in step 1. • The Support Center agent will deactivate the original TCU and activate the replacement TCU. IMPORTANT: Step 2 MUST be performed to activate the replacement TCU. If it is not performed the TCU will not be able to communicate with the Infiniti Connection Global Data Center. Infiniti Connection Call Center – Hours of Operation (Central Time Zone) Monday – Friday: 7AM – 10PM Saturday: 8AM – 5PM Special Holiday Hours: Closed Thanksgiving, Christmas, and New Years Day Christmas Eve: 7AM – 7PM New Years Eve: 7AM – 7PM 23/26 Install Replacement TCU • Install the new TCU into the vehicle and reassemble the center console in the reverse order of disassembly. Turn TCU ON • Perform steps 1-15 of Turn OFF the TCU procedure, starting on page 3, to turn the TCU ON and then confirm the Current status field shows “On”. Write VIN Data 1. Select WRITE VIN (SAVED DATA). 2. Select Start. Step 1 Step 2 Figure 49 24/26 3. Select Start. Step 3 Figure 50 4. Select End. IMPORTANT: Wait at least 2 minutes after the ignition is turned ON before checking for DTCs. If the ignition is turned ON prior to this a U1000 may be stored. Step 4 Figure 51 25/26 PARTS INFORMATION Description Telematics Control Unit PART NUMBER 283B0-3JA5A Quantity 1 CLAIMS INFORMATION Submit a Campaign (CM) line claim using the following claims coding: CAMPAIGN (“CM”) ID DESCRIPTION PC454 Replace Telematics Control Unit 26/26 OP CODE FRT PC4542 1.1 hrs. PC454 – QX80 Telematics Control Unit Replacement IMPORTANT: Those steps in RED below, under Campaign Overview, MUST be performed in the order listed for the new TCU to operate correctly. Campaign Overview: 1. Turn OFF the original TCU using CONSULT-III plus (C-III plus). 2. Save the VIN DATA using C-III plus. 3. Remove the original TCU from the vehicle. 4. Deactivate (unregister) the original TCU by calling INFINITI CONNECTION™ Call Center. 5. Activate (register) the replacement TCU by calling INFINITI CONNECTION™ Call Center. 6. Install the replacement TCU in the vehicle. 7. Turn ON the replacement TCU using C-III plus. 8. Write the VIN DATA using C-III plus. 1/12 SERVICE PROCEDURE Turn OFF the TCU 1. Connect the C-III plus VI to the vehicle. 2. Set the parking brake. 3. Turn the Ignition ON, but do not start the vehicle. 4. Launch C-III plus on the CONSULT PC. 5. Select Diagnosis (One System). Step 5 Figure 1 2/12 ITB16-XXX 6. Select TELEMATICS on page 2 of the “All systems” list. Step 6 Figure 2 7. Select Work support. Step 7 Figure 3 3/12 ITB16-XXX 8. Select TCU ACTIVATE SETTING. 9. Select Start. Step 8 Step 9 Figure 4 10. Select Start. Step 10 Figure 5 4/12 ITB16-XXX 11. Select Off to turn OFF the TCU. 12. Select End. Step 11 Step 12 Figure 6 13. Select Start. Step 13 Figure 7 5/12 ITB16-XXX 14. Select Start. Step 14 Figure 8 15. Confirm “Off” is displayed in the Current status field. Step 15 Figure 9 6/12 ITB16-XXX Save VIN Data 1. Select SAVE VIN DATA. 2. Select Start. Step 1 Step 2 Figure 10 3. Select Start. Step 3 Figure 11 7/12 ITB16-XXX 4. Select End. Step 4 Figure 12 Remove the TCU from the Vehicle. • Refer to the Electronic Service Manual (ESM), section AV – Audio, Visual & Navigation System for removal information. 8/12 ITB16-XXX Deactivate the Old TCU and then Activate the new TCU IMPORTANT: Steps 1 and 2 below must be performed AFTER the original TCU is removed from the vehicle and BEFORE the replacement TCU is installed. 1. Collect and have ready the following information: VIN. International Mobile Equipment Identity Number (IMEI) of the original TCU. This number is located on the TCU. IMEI Number of the replacement TCU. This number is located on the TCU. Serial Number of the replacement TCU. This number is located on the TCU. LABEL ON TCU Figure 13 2. Call the INFINITI CONNECTION™ Call Center at 1-800-334-7858, press “4” and listen for additional applicable INFINITI retailer prompts. (Hours of operation are listed at the bottom of the page.) NOTE: The phone number shown above is for TCU activation and deactivation ONLY. The Support Center agent is unable to assist with matters unrelated to TCU activation and deactivation. During this call: • You will be asked for your name, dealership name, and all of the information collected in step 1. • The Support Center agent will deactivate the original TCU and activate the replacement TCU. IMPORTANT: Step 2 MUST be performed to activate the replacement TCU. If it is not performed the TCU will not be able to communicate with the Infiniti Connection Global Data Center. Infiniti Connection Call Center – Hours of Operation (Central Time Zone) Monday – Friday: 7AM – 10PM Saturday: 8AM – 5PM Special Holiday Hours: Closed Thanksgiving, Christmas, and New Years Day Christmas Eve: 7AM – 7PM New Years Eve: 7AM – 7PM 9/12 ITB16-XXX Install Replacement TCU • Refer to the ESM, section AV – Audio, Visual & Navigation System for installation information. Turn TCU ON • Perform steps 1-15 of Turn OFF the TCU procedure, starting on page 3, to turn the TCU ON and then confirm the Current status field shows “On”. Write VIN Data 1. Select WRITE VIN (SAVED DATA). 2. Select Start. Step 1 Step 2 Figure 14 10/12 ITB16-XXX 3. Select Start. Step 3 Figure 15 4. Select End. IMPORTANT: Wait at least 2 minutes after the ignition is turned ON before checking for DTCs. If the ignition is turned ON prior to this a U1000 may be stored. Step 4 Figure 16 11/12 ITB16-XXX PARTS INFORMATION Description Telematics Control Unit PART NUMBER 283B0-3JA5A Quantity 1 CLAIMS INFORMATION Submit a Campaign (CM) line claim using the following claims coding: CAMPAIGN (“CM”) ID DESCRIPTION PC454 Replace Telematics Control Unit 12/12 OP CODE FRT PC4543 1.1 hrs. ITB16-XXX