P6305

Gilliam, David
From:
Sent:
To:
Cc:
NNA Service Actions & Campaigns
Thursday, June 30, 2016 1:37 PM
*NNA INF FOM; *NNA INF DOM; *NNA INF RSOM
*NNA INF AGM; *NNA INF RAM; *NNA INF RVP; *NNA INF Service Actions & Campaign
Announcements; Simmons, Rob; Liang, Sam; Burris, Barry
INFORMATION: AFTERSALES: RETAILER SUPPORT: Claims Update: P6305 2011-13
QX56 and M56 Timing Chain - VSC - Retailer Announcement
Subject:
Follow Up Flag:
Flag Status:
Follow up
Flagged
Infiniti USA
Electronic Field Communication
INFORMATION
Date: June 30th, 2016
To: FOMs, DOMS, and CEMs
Subject: Claims Update: P6305 2011-13 QX56 and M56 Timing Chain - VSC - Retailer
Announcement
Warranty claims for this activity are temporarily suspending and will indicate the operation codes for QX56
timing chain repairs are not valid. Infiniti is currently revising the flat rate times for this campaign. Infiniti
expects to have the study completed the week of July 4th, and will issue a communication when QX56
claims submission can resume. Infiniti requests retailers refrain from submitting QX56 claims until after
next week’s announcement to avoid delays in processing. Infiniti expects to address the revised flat rate
time and how previously paid claims will be adjusted, if applicable, in next week’s announcement.
Retailer Communication:
Retailer personnel in the following positions will receive direct email notification of this notice using
the email address entered into NNAnet.
Position Name
Assistant Parts Manager
Assistant Service Manager
Part & Service Director
Parts Director
Parts Manager
Service Advisor/Consultant
Service Advisor/Consultant - Express Service
Service Director
Service Manager
Warranty Administrator
If any retailers are not receiving this information via email from the
[email protected] mailbox, please check spam folders and enable their
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inbox to process these emails as a safe sender. All retailer email addresses for these positions
are taken from the retailer portal (NNAnet) and updated regularly. Retailers should verify the
retailer portal administrator has the current contact information entered for these key positions
to ensure information is received.
_____________________
Craig Nangle
Manager, Recalls & Campaigns
Phone: +1 (615) 725-0126 Fax: +1 (615) 967-3427
This communication may contain information that is proprietary, privileged, or confidential, and is intended to be received and read
only by certain individuals. If it has been misdirected, or if you suspect you have received this in error, you are not authorized to
read, print, retain, copy or disseminate this message or any part of it. Please notify the sender immediately and delete all copies of
this message.
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