REVISION1-P6305

Aftersales Retailer Support
Timing Chain
Voluntary Service Campaign
Reference: P6305
Date: July 12, 2016
Attention: Retailer Principal, Sales, Parts and Service Managers
UPDATE July 12, 2016
The announcement from May 6, 2016 has been revised to reflect increased flat rate
times and includes additional Questions & Answers in the Frequently Asked Questions
(FAQ) section such as:
 An explanation regarding the flat rate time change
 What to do if the retailer identifies additional parts are found that are excessively
worn or damaged due to the timing chain
 What to do if the client has already had their timing chain replaced
Affected Models/Years:
MY2011-13 QX56 (Z62)
MY2011-13 M56 (Y51)
Affected
Population:
Retailer
Inventory:
SERVICE COMM
Activation date:
45,107
NA
May 6, 2016
***** Campaign Summary *****
Infiniti is conducting a Voluntary Service Campaign on certain MY 2011-13 QX56 and M56
vehicles to replace the engine timing chain, guides, and crankshaft sprocket. In some of the
affected vehicles, the timing chain may deteriorate over time and distort. If this occurs,
clients will hear abnormal noises from the engine, which may sound like a rattle or ticking.
If the abnormal engine noise continues, over time the engine could be damaged. Infiniti is
performing this repair at no charge to affected clients for parts or labor to help ensure
continued satisfaction with their Infiniti vehicle.
Infiniti is committed to a high level of product safety, service and satisfaction for Infiniti
owners and is working with its retailers to promptly address this issue.
***** What Retailers Should Do *****
To ensure client satisfaction, retailers are asked to perform the following repair procedure
prior to sale of pre-owned and new (if applicable) inventory.
1. Verify if vehicles are affected by this Voluntary Service Campaign using Service
Comm I.D. P6305.
 New vehicles in retailer inventory can be also be identified using DCS
(Sales-> Vehicle Inventory, and filter by Open Campaign).
 Refer to IPSB 15-286 for additional information
2. Retailers are requested to not sell, lease, trade, rent or loan any vehicles in retailer
new or pre-owned inventory affected by this service campaign until after the vehicle
has been repaired.
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3. Repair the vehicle using the repair procedure in ITB16-015.
4. If a retailed vehicle affected by this campaign visits the retailer for service, the
retailer should inform the client about the service campaign. Rental is available
under the campaign while the vehicle is being repaired:
VEHICLE
EXPENSE CODE
DESCRIPTION
502
Rental Expense
M56 (Y51)
QX56 (Z62)
AMOUNT
$180 (Max)
$240 (Max)
Contact the Warranty claims call center 1-800-933-3712 Option 7, if additional expense is required.
Additional rental expense is available if engine replacement is necessary.
5. Once repaired, retailers should submit the claim, using the claims coding provided,
and release the vehicle.
***** Claims Information ****

Refer to ITB16-015 for timing chain replacement claims information
o The bulletin is being updated to reflect the revised flat rate times below and
will be released at a later date.
Op Code
2WD/4WD/AWD
QX56
w/oil jet
2WD P63050 – Replace Timing Chain
2WD P6305A – Replace Timing Chain
& Oil Jet
w/oil jet
11.2 hrs
12.0 hrs
12.2 hrs
2WD P63052 – Replace Timing Chain
2WD P6305C – Replace Timing Chain
& Oil Jet
13.1 hrs
13.3 hrs
AWD P63053 – Replace Timing Chain
AWD P6305D – Replace Timing Chain
& Oil Jet
w/o oil jet
11.0 hrs
4WD P63051 – Replace Timing Chain
4WD P6305B – Replace Timing Chain
& Oil Jet
w/o oil jet
M56
13.8 hrs
14.0 hrs

M56 flat rate time was increased to allow for the engine to be removed from the
vehicle

Retailers will receive a credit for any claims previously submitted and paid at the
lower flat rate times for the voluntary service campaign.
o Credits will not be applied for repairs completed on ITB13-009
o Retailers can expect credits for P6305 paid claims to be applied to their nonvehicle account by the end of July
o Retailers will see this on their Monthly Credit Status Report in August

Timing chain tensioner replacement (13070-1CA1B, 13070-1LA1A) is not
required, but is covered under the campaign. Any tensioner replacements
should be claimed under the campaign timing chain replacement operation code.
P6305 | Revision 1

Engine Replacements: If an engine replacement is required due to damage
caused by the timing chain, contact the Powertrain Claims Call Center at 1-800-9739992 option 1 for Pre-Approval

All parts used for timing chain repair (including one time use parts) should be
claimed under the campaign.
***** Release Schedule *****
Parts
Special
Tools
Repair
Owner
Notification

Infiniti will provide an initial supply of parts to all retailers. Each retailer
will receive parts to repair 1 M56 AWD vehicle and 1 QX56 4WD vehicle.
RWD vehicles can be repaired using these parts as well as the AWD
shipments include some additional one-time use parts required for AWD
vehicles. Parts will begin to arrive at dealerships by Monday, May 9th.
 Campaign parts are subject to parts return guidelines. Pursuant to
APRM policy 2.35.13, retailers are expected to comply with the parts
return procedure. Retailers will be charged back for parts and
labor found to be out of compliance with inspection and repair
guidelines.
NOTE: Parts requested are VIN and repair order specific. It is
important for retailers to return parts applicable to the VIN and
repair order identified.
Retailers may require the following tools to perform this campaign:
 J-51269-1 Oil Jet Remover Tool (if necessary)
o Gauge pin J-51269 (included with oil jet remover tool)
 J-51269-2 (QX56) & J-51316 (M56) Oil Jet installer tool
 J-37228 Seal Cutter
 J-47245 (QX56) Ring Gear Stopper
 J-49277 (M56) Ring Gear Stopper (Infiniti expects this tool to be
available at the end of August).
NOTE: Additional tools can be ordered from TechMate at 1-800-662-2001
 ITB16-015
NOTE: The campaign bulletin is available on ASIST and NNAnet
Infiniti will begin notifying owners of all potentially affected vehicles in May,
2016 via U.S. Mail.
***** Retailer’s Responsibility *****
It is the retailer’s responsibility to check SERVICE COMM using the appropriate Campaign
I.D. for the campaign status on each vehicle falling within the range of this voluntary
service campaign which for any reason enters the service department. This includes
vehicles purchased from private parties or presented by transient (tourist) owners and
vehicles in retailer inventory. If a VIN subject to this voluntary service campaign was part
of a retailer trade, the letter associated with that VIN should be forwarded to the
appropriate retailer for repair completion.
P6305 | Revision 1
Frequently Asked Questions (FAQ):
Q.
Is this a safety recall?
A.
No, there is no safety defect. This is a service campaign being conducted to ensure
client satisfaction. The vehicle will still meet and exceed applicable safety
standards and no safety issue exists.
Q.
Is a STOP SALE in effect?
A.
No, but retailers are requested to perform this campaign on affected vehicles in their
inventories prior to sale to ensure client satisfaction.
Q.
What is the reason for this voluntary service campaign?
A.
In some of the affected vehicles, the timing chain may deteriorate over time and
distort. If this occurs, clients will hear abnormal noises from the engine, which may
sound like a rattle or ticking. If the abnormal engine noise continues, over time the
engine could be damaged. Infiniti is performing this repair at no expense to affected
clients for parts and labor to help ensure continued satisfaction with their Infiniti
vehicle.
Q.
What will be the service department action?
A.
Infiniti will replace the engine timing chain, chain guides, and crank sprocket at no
charge to the client for parts and labor. If it is determined that the timing chain has
caused damage to the engine, the engine will be replaced at no charge to the client
for parts and labor. Engine replacement required Powertrain Call Center preapproval. Retailers should ensure that engine replacement is approved before
informing client.
Q.
What does the retailer do if the engine oil sludge is present?
A.
The retailer should document the condition and make the client aware that oil sludge
resulting from a lack of maintenance can cause engine damage that is not covered
under the campaign or warranty. If the condition warrants, retailers may request a
customer bring the vehicle to a repairable condition before performing the campaign.
Q.
What does the retailer do if additional parts are found that are excessively
worn or damaged as a result of the timing chain and the part is not listed in
the campaign repair bulletin?
A.
The retailer should contact the Warranty Claims Call Center to obtain approval to add
the part to the repair.
Q.
How long will the repair take?
A.
This repair will usually take more than 1 business day to complete, but the Infiniti
retailer may require the vehicle for a longer period of time based upon their work
schedule.
P6305 | Revision 1
Q.
Why is the Flat Rate Time different in ITB16-015 than in the previous repair
ITB13-009?
A.
The repair process has been refined and fewer components need to be removed,
including:
 Oil strainer (pick-up)
 Thermostat housing
 Intake timing control solenoids for bank 1 and 2
 Water pump
 Exhaust cam sprocket
 Rocker covers
 Intake cam sprocket
Drivetrain
QX56
M56
2WD
w/oil jet
w/o oil jet
w/oil jet
w/o oil jet
After Adjusted FRT
11.2 hrs
11.0 hrs
13.3 hrs
13.1 hrs
Before Adjusted FRT
9.2 hrs
11.8 hrs
Increased 2WD FRT
+2.0 hrs
+1.8 hrs
+1.5 hrs
+1.3 hrs
4WD/AWD
w/oil jet
w/o oil jet
w/oil jet
w/o oil jet
After Adjusted FRT
12.2 hrs
12.0 hrs
14.0 hrs
13.8 hrs
Before Adjusted FRT
Increased 4WD/AWD FRT
10.3 hrs
+1.9 hrs
+1.7 hrs
12.5 hrs
+1.5 hrs
+1.3 hrs
Q.
Is special training necessary to perform this repair?
A.
Yes, technicians should be certified in engine mechanical service at minimum.
Retailers are responsible for engine repairs due to technician error.
Q.
When will vehicle owners be notified?
A.
Infiniti plans to begin notifying owners of all potentially affected vehicles in May,
2016 via U.S. Mail.
Q.
Are parts readily available?
A.
Yes.
Q.
Is it safe to use my vehicle until the repairs can be made?
A.
Yes. Infiniti recommends clients contact an authorized Infiniti retailer for an
appointment to have this service campaign performed at their earliest convenience
upon receipt of notification.
P6305 | Revision 1
Q.
Will a loaner vehicle be provided while the retailer is servicing the vehicle?
A.
Rental is available under the campaign while the vehicle is being repaired:
VEHICLE
EXPENSE CODE
DESCRIPTION
AMOUNT
M56 (Y51)
$180 (Max)
502
Rental Expense
QX56 (Z62)
$240 (Max)
Contact the Warranty claims call center 1-800-933-3712 Option 7, if additional expense is
required. Additional rental expense is available if engine replacement is necessary.
Q.
I have lost confidence in the vehicle. Will Infiniti replace or repurchase the
vehicle?
A.
We apologize for any inconvenience this may have caused. The repair will correct
this condition. As the condition will be corrected, there is no basis on which to
repurchase or offer you a replacement vehicle.
Q.
Will I have to take my vehicle back to the selling retailer to have this service
performed?
A.
No, any authorized Infiniti retailer is able to perform this service.
For Consumer Affairs: Please inform us of the retailer where you would like to
have the corrective action completed.
Q.
What if the client has already had their timing chain replaced due to this
issue?
A.
The campaign does not need to be performed again if the vehicle has been repaired
using the latest counter measured parts (13028-1CA3A or 13028-1CA4A & 130281LA3A or 13028-1LA4A).

For any repairs that were previously performed under warranty or good
will, retailers may forward proof of the repair (accounting copies of the RO)
to Infiniti Consumer Affairs Once documentation has been validated, the VIN
will be submitted for manual closure.

Clients may be eligible for reimbursement for any repairs that were previously
performed for this issue using client pay or partial goodwill. Retailers
should advise clients to contact Infiniti Consumer Affairs @ 1-800-662-6200
once they have gathered the following necessary documentation:
o Repair order(s)
o Proof of payment (may be on repair order(s))
o Proof of ownership if repair is over $1,000
Q.
How many vehicles are involved in the campaign?
A.
A total of 59,109 vehicles are potentially affected.
Region
USA
CANADA
CHINA
Total
44,974
1,502
2,500
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EUROPE
GUAM
PUERTO RICO
TOTAL
10,000
26
107
59,109
Make/Model
MY2011-13 QX56 & M56
Dates of Manufacture
SOP March 2010 through March 18, 2013
Q.
Are you experiencing this condition on any other Infiniti (or Nissan)
models?
A.
A service campaign for a similar issue was previously announced for certain 2011-13
Nissan Juke vehicles.
Q.
I did not receive a letter, how can I tell if my vehicle is affected?
A.
Please provide your vehicle identification number (VIN) so that I can check if your
vehicle is included in this campaign.
Q.
Who can answer additional client questions?
A.
Clients may contact Infiniti Consumer Affairs Department for further assistance. The
toll free number is 1-800-662-6200.
P6305 | Revision 1