15-157-12R

ATTENTION:
GENERAL MANAGER
PARTS MANAGER
CLAIMS PERSONNEL
SERVICE MANAGER
q
q
q
q
IMPORTANT - All
Service Personnel
Should Read and
Initial in the boxes
provided, right.
SERVICE BULLETIN
APPLICABILITY:
2013MY Subaru Vehicles
SUBJECT: 2013 Exchange Component Identification
		 and Procedures
NUMBER:
DATE:
REVISED:
15-157-12R
09/19/12
08/09/13
INTRODUCTION
This bulletin contains illustrations of exchange components and their manufacturer as well
as a description of the proper exchange procedure. The exchange program policy can also be
found in Sections 8.4.9 and 11.2.10 of your Service Policies and Procedures Manual found in
subarunet.
INDEX
•
8.4.9.1
Audio/Face Plate Exchange Program  (pg. 1)
•
8.4.9.2
Rear Seat Entertainment Exchange Program (pg. 8)
•
8.4.9.3
Navigation System Exchange Program (pg. 11)
•
8.4.9.4
 eturn of CD/DVD’s Lodged in an In-Dash CD Changer or Rear Seat
R
Entertainment Unit (pg. 14)
•
8.4.9.5
Satellite Radio Exchange Program (pg. 15)
•
8.4.9.6
Power Amplifier Exchange Program (pg. 19)
•
11.2.10 Out of Warranty Exchange / Repair Program (pg. 21)
8.4.9.1 AUDIO/FACE PLATE EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty and one year Replacement Part Warranty, the
Exchange Program provides for replacement of a defective audio chassis and/or faceplate with
an exchange unit from the manufacturer.  The manufacturer will supply an exchange unit, or a
new unit in the case of a “New” and “In-stock” vehicle.  
NOTE: DO NOT disassemble an In-Dash CD Changer to retrieve any lodged CD(s) prior
to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the CD(s) to
the customers.
Genuine Subaru audio systems are manufactured by Panasonic and Clarion.  Audio visual
navigation units are manufactured by Kenwood Corporation and Fujitsu Ten Corporation.  In
the event an audio chassis/faceplate requires an exchange, it is not necessary to remove the
unit from the vehicle. The procedures listed below should be followed:
continued...
CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS
COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.
Subaru Service Bulletins are intended for use by professional technicians ONLY. They
are written to inform those technicians of conditions that may occur in some vehicles, or
to provide information that could assist in the proper servicing of the vehicle. Properly
trained technicians have the equipment, tools, safety instructions, and know-how to
do the job correctly and safely. If a condition is described, DO NOT assume that this
Service Bulletin applies to your vehicle, or that your vehicle will have that condition.
Bulletin Number: 15-157-12R; Date: 08/09/13
SUBARU OF AMERICA, INC. IS “ISO
14001 COMPLIANT”
The international standard for excellence
in Environmental Management Systems.
Please recycle or dispose of automotive
products in a manner that is friendly to our
environment and in accordance with all
local, state and federal laws and regulations.
Page 1
(1) The defective chassis should remain in the vehicle until the exchange unit is installed.
(2) The applicable Service Center should be contacted.
The Panasonic Service Center may be contacted either by phone or by faxing a legible copy
of the Panasonic Exchange Form (Section 17.15).  The on-line Exchange Form is also found
on Subarunet, under “Service then Forms”.  The Panasonic Service Center is open from 8AM
to 8PM Eastern Time.  
PANASONIC
SERVICE CENTER TELEPHONE
1-800-228-0473
FAX TELEPHONE
1-800-682-8056
The Clarion Service Center may be contacted by phone.  The Service Center is open from
8AM to 6PM Eastern.
CLARION
1-800-347-8933
The Kenwood Service Center should be contacted, preferably through their website or by
faxing a legible copy of the Kenwood Exchange Request Form (Section 17.9).  The on-line
Exchange Form is found in Subarunet, under Service, then Forms.  The Service Center is open
from 9AM – 5:30PM Pacific Time.  Requests arriving after 2:00PM PST are processed the
following business day.
KENWOOD CORPORATION
ON-LINE EXCHANGE FORM
FAX TELEPHONE
SERVICE CENTER TELEPHONE
www.fthgroupinc.com
1-626-333-2407
1-626-333-2435
The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail.  The Subaru
Advance Exchange Fax Form is found in Subarunet, under Service, then Forms.  The Service
Center is open from 7AM – 5PM Pacific Time.  Exchange Units will be shipped to the dealer
via 2nd-day service.
NOTE: Activation of all XM subscription based services is the responsibility of the vehicle
owner.
SPECIAL NOTE: Audio/Navigation Unit SD (memory) cards must be returned along
with the complete unit itself for all exchange transactions made with Fujitsu Ten. Please
confirm the correct SD card part number is included with the unit.  The correct part number
combinations of SD card and head units are provided below with the illustrations.
There may be some circumstances when only a SD (memory) card may need to be exchanged.  
The complete process for this exchange measure is documented in Subaru Service Bulletin
number 15-155-12.
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 2
E-MAIL ADDRESS
[email protected]
FUJITSU TEN
FAX TELEPHONE
1-800-438-5410
SERVICE CENTER TELEPHONE
1-800-237-5413
NOTE: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new
unit will be supplied rather than an exchange unit. If the Service Center is unable to provide
a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at
1-866-SUBARU2 for further instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of an audio chassis/faceplate with a new unit, other than units supplied
through the exchange program, requires authorization from Subaru of America, Inc. Dealer
Claims Specialist.  An authorization code will be provided and must be included upon claim
submission.
(3) Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN - All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Dealer RO Number
Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires the
front faceplate ID number)
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number
be provided upon claim submission.
		
Panasonic Exchange Number Example..................................... SUS0000001
		
Clarion Exchange Number Example… (ERS#)........................ 0000000001
		
Kenwood Exchange Number Example… (RM#)...................... 0000(0)
		
Fujitsu Ten Exchange/Claim Id Number Example................... 3YB000000
An exchange chassis along with an exchange form will be shipped within 72 hours. If the
exchange chassis is not received within 5 days, call the Service Center. Provide the operator
with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis
to the manufacturer within 30 days. Return freight charges may be claimed as sublet,
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 3
provided the repair was performed under the terms of the Basic New Car Warranty or one
year Replacement Part Warranty.  Copies of the freight invoice should be attached to the
repair order.
If the exchange unit has not been installed or the failed chassis returned within 30 days,
contact the Service Center. Reference the exchange number and explain the circumstances
causing the delay. An extension will be granted or the dealer will be instructed to return the
exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the
exchange unit and/or the SD Card.
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Legacy / Outback
Type A AM/FM
Single disc
CD player
Clarion
86201AJ61A
Audio Unit Only
Legacy / Outback
Type B AM/FM
Single Disc
CD Player
(Display Type)
SAT
Legacy / Outback
Type D
Navigation &
Audio Complete
Head Unit (AVN)
w/Harman
Kardon
Panasonic
86201AJ65A
*Audio/Faceplate
Assembly (See note
at bottom)
Return of Assembly
Includes Harness
Fujitsu Ten
86271AJ67A
Audio with SD Card
SD Card Part No.
86283AJ67A
Face Plate ID No.
FB678US
Legacy / Outback
Type D
Navigation &
Audio Complete
Head Unit (AVN)
w/Harman
Kardon
Fujitsu Ten
886271AJ68A
Audio with SD Card
SD Card Part No.
86283AJ68A
Face Plate ID No.
FE688US
* For either Audio or Face Plate failures, order the assembly
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 4
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
WRX/STi
Type A AM/FM
Single Disc
CD Player,
Bluetooth USB
Clarion
86201FG620
Impreza/XV
Crosstrek
Type A AM/
FM Single Disc
CD Player,
Bluetooth, USB
Clarion
86201FJ620
Impreza/XV
Crosstrek
Type B AM/FM
single Disc
CD Player
(Display Type)
Clarion
86201FJ630
WRX/Sti Audio
& Navigation
Unit Assembly
w/XM built-in
(Pre-production
vehicles prior to
6-1-12)
Fujitsu Ten
86271FG601 Audio
with SD Card
SD Card Part No.
86283FG600
Face Plate ID No.
FW602US
WRX/Sti Audio
& Navigation
Unit Assembly
w/XM built-in
(Production
vehicles after
5-31-12)
Fujitsu Ten
86271FG620 Audio
with SD Card
SD Card part No.
86283FG620
Face Plate ID No.
FW602US
Impreza/XV
Crosstrek Audio
& navigation
Unit assembly
w/XM built in
Face Plate ID No.
FM612US
Fujitsu Ten
86271FJ610 Audio
with SD Card
SD Card part No.
86283FJ610
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 5
ILLUSTRATION
DESCRIPTION
Impreza/XV
Crosstrek Audio
& Navigation
Unit Assembly
w/XM built in
BRZ Audio &
NavigationUnit
Assembly w/XM
built-in
MANUFACTURER
Fujitsu Ten
Fujitsu Ten
Face Plate ID No.
FA601US
Forester
Audio &
Navigation Unit
Assembly w/
XM built-in
(Pre-Production
vehicles prior to
6-1-12)
Fujitsu Ten
PART NUMBER
86271FJ700
Audio with SD Card
SD Card part No.
86283FJ610
86271CA620
Audio with SD Card
SD Card Part No.
86283CA620
86271SC601
Audio with SD
Card Exchange
SD Card Part No.
86283FJ610
Face Plate ID No.
FP606US
Forester
Audio &
Navigation Unit
Assembly w/
XM built-in
(Production
vehicles after
5-31-12)
Fujitsu Ten
86271SC620
Audio with
SD Card Exchange
SD Card Part No.
86283SC620
Face Plate ID No.
FP606US
Forester
Audio Head Unit
Fujitsu Ten
(Tom Tom)
H001SSC810
Forester Type C
AM/FM, Single
Disc CD Player,
Bluetooth, USB
Clarion
86201SC620
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 6
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Forester Type D
Audio Display
Single Disc
CD Player,
Bluetooth, USB
Clarion
86201SC630
Tribeca Type A
AM/FM single
Disc CD player
MP3 SAT
Panasonic
86213XA15A
Face Plate Only
Tribeca Type B
AM/FM 6 Disc
CD changer MP3
SAT
Panasonic
86213XA04A
Face Plate Only
Tribeca Type A
AM/FM Single
disc CD Player
MP3 SAT
Panasonic
86201XA15C
Audio Unit Only
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 7
Tribeca Type B
AM/FM 6 disc
CD changer MP3
SAT
Panasonic
86201XA17A
Audio Unit Only
8.4.9.2. REAR SEAT ENTERTAINMENT EXCHANGE PROGRAM
Genuine Subaru Rear Seat Entertainment systems are manufactured by Panasonic (Tribeca)
and Myron and Davis (Legacy and Outback).   
Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty,
the Audio / Rear Seat Entertainment Exchange Program through Panasonic provides for
replacement of a defective rear seat entertainment unit (DVD player only) with an exchange
unit from the manufacturer.  Headphones and Rear Seat Entertainment remote control units
are orderable through the Subaru Parts Dept. and not covered by this exchange program.  
Myron and Davis will provide an electronics module that includes the LCD screen and integrated DVD player.  Headphones and the remote control units are also orderable through the
Subaru Parts Dept. and not covered by this exchange program.   The manufacturer will supply
an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.
In the event a rear seat entertainment unit or module requires an exchange, it is not necessary
to remove the unit from the vehicle. The procedures listed below should be followed:
(1) The defective chassis should remain in the vehicle until the exchange unit is installed.
(2) The applicable Service Center should be contacted by either calling their toll free
number or by faxing a legible copy of the Exchange Request Form.
The Panasonic Service Center may be contacted either by phone or by faxing a legible copy
of the Panasonic Exchange Form (Section 17.15).  The online Exchange Form is also found
on Subarunet, under Service, then Forms.  The Panasonic Service Center is open from 8AM to
8PM Eastern Time.
PANASONIC
SERVICE CENTER TELEPHONE
1-800-228-0473
FAX TELEPHONE
1-800-682-8056
The Myron and Davis Service Center may be contacted by phone or by faxing a legible copy
of the Myron and Davis Exchange Form (Section 17).  The online Exchange Form is also
found on Subarunet, under Service, then Forms.  The Service Center is open from 8AM to
5PM Pacific Time.
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 8
MYRON AND DAVIS
SERVICE CENTER TELEPHONE
FAX TELEPHONE
1-866-435-6789
1-909-796-0597
NOTE (1): In the event the vehicle is “New” and “In-stock”, inform the Service Center.
A new unit will be supplied rather than an exchange unit. If the Service Center is unable
to provide a new unit, immediately contact your Subaru Service Representative for further
instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of a rear seat entertainment unit with a new unit, other than units supplied through the exchange program, requires authorization from your Subaru Service
Representative (see Section 8.4.10). An authorization code will be provided and must be
included upon claim submission.
NOTE (2): DO NOT disassemble a Rear Seat Entertainment Unit to retrieve a lodged DVD
prior to returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the
DVDs to the customers.  
(3) Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN - All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number
be provided upon claim submission.
		
PANASONIC EXCHANGE NUMBER EXAMPLE...... SUS0000001
		 MYRON AND DAVIS EXCHANGE NUMBER
							
EXAMPLE….. RA(followed by 5 numerics)
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 9
Panasonic will ship an exchange chassis along with an exchange form within 72 hours.  
Myron and Davis will ship an exchange module along with an exchange form same day UPS
2nd Day Air when the exchange form is received by 12:00PM PST, Monday through Friday.  
If the exchange chassis is not received within 5 days, call the Service Center. Provide the
operator with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective chassis
to the manufacturer within 30 days. Return freight charges may be claimed as sublet, provided
the repair was performed under the terms of the Basic New Car Warranty or the one
year Replacement Part Warranty.   Copies of the freight invoice should be attached to
the repair order
If the exchange unit has not been installed or the failed chassis returned within 30 days,
contact the Service Center. Reference the exchange number and explain the circumstances
causing the delay. An extension will be granted or the dealer will be instructed to return the
exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the
exchange unit.
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Tribeca
Rear Seat DVD
unit Gray
RC1
Panasonic
86255XA00BMW
Tribeca
Rear Seat DVD
unit Beige
RC1
Panasonic
86255XA00BEU
Legacy / Outback
Headrest
DVD Monitor
Assembly (Left
or Right)
Myron and Davis
H001SAJ320
Legacy / Outback
Aii Module
Myron and Davis
H001SAJ370
S00102
S00102
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 10
8.4.9.3 NAVIGATION SYSTEM EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty,
the Navigation System Exchange Program provides for replacement of a defective navigation
assembly and/or display screen with an exchange unit from the manufacturer. The manufacturer will supply an exchange unit, or a new unit in the case of a “New” and “In-stock”
vehicle. Vehicles that have been placed in demo service should use exchange units only.
Note: DO NOT disassemble a Navigation Assembly to retrieve a lodged DVD prior to
returning to the manufacturer. See Section 8.4.9.4 for the policy on returning the DVD to the
customer.
Genuine Subaru navigation systems are manufactured by Kenwood Corporation and Fujitsu
Ten Corporation.  In the event a navigation unit or display screen requires an exchange, it
is not necessary to remove the unit from the vehicle. The procedures listed below must be
followed:
1) The defective unit should remain in the vehicle until the exchange unit is installed.
2) The applicable Service Center should be contacted, preferably through their website or by
faxing a legible copy of the Exchange Request Form.
The Kenwood Corporation may be contacted through their website or by faxing a legible
copy of the Kenwood Exchange Form (Section 17.9).  The on-line Exchange Form is found in
Subarunet, under Service, then Forms.   Service Center is open from 9 AM – 5:30 PM Pacific
Time. Requests arriving after 2:00 PM PST are processed the following business day.
KENWOOD CORPORATION
ON-LINE EXCHANGE FORM
FAX TELEPHONE
SERVICE CENTER TELEPHONE
www.fthgroupinc.com
1-626-333-2407
1-626-333-2435
The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail.  The Subaru
Advance Exchange Fax Form is found in Subarunet, under Service, then Forms.  The Service
Center is open from 7AM – 5PM Pacific Time.  Exchange Units will be shipped to the dealer
via 2nd-day service.
E-MAIL ADDRESS
[email protected]
FUJITSU TEN
FAX TELEPHONE
1-800-438-5410
SERVICE CENTER TELEPHONE
1-800-237-5413
SPECIAL NOTE:  Audio/Navigation Unit SD (memory) cards must be returned along with
the complete unit itself for all exchange transactions made with Fujitsu Ten. Please confirm
the correct SD card part number is included with the unit.  The correct part number combinations of SD card and head units are provided below with the illustrations.
There may be some circumstances when only a SD (memory) card may need to be exchanged.  
The complete process for this exchange measure is documented in Subaru Service Bulletin
number 15-155-12.
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 11
Note: In the event the vehicle is “New” and “In-stock”, indicate this on the exchange
form. A new unit will be supplied rather than an exchange unit.
3) Kenwood or Fujitsu Ten will either ship an exchange unit or reject the request by the
		 next business day.
Upon acceptance of the Exchange Request, Kenwood or Fujitsu Ten will ship the exchange
unit directly to the dealer via second day air. Documentation shipped with the unit will include
an order number or an RMA Number (Kenwood) or an Exchange Number (Fujitsu Ten).  It is
required that these numbers provided upon claim submission.
		
KENWOOD EXCHANGE NUMBER EXAMPLE... (RMA #)... 0000(0)
		
FUJITSU TEN EXCHANGE/ CLAIM ID NUMBER EXAMPLE… 3YB000000
If the exchange is rejected, Kenwood or Fujitsu Ten will promptly notify the dealer of reason
for rejection. Kenwood or Fujitsu Ten may reject the request if the Exchange Request Form
has not been properly and legibly completed.
4) The dealer must return the failed component to Kenwood or Fujitsu Ten in the same
approved packaging that the exchange unit arrived in. A hard copy of the printout from
the on-line order or the Exchange Request Form must be included in the core return
package. Return freight charges may be claimed as sublet, provided the repair was per
formed under the terms of the Basic New Car Warranty. Copies of the freight invoice
		 should be attached to the repair order.
If replacement DVD(s) are supplied with the exchange, the original navigation DVD(s)s
must accompany the returned unit or a charge will be incurred.
Failure to use proper packaging could result in a “charge back” for the cost of the exchange
unit and shipping.
If the exchange component has not been installed or returned to Kenwood or Fujitsu Ten
within 30 days from the receipt of the exchange unit, the dealer will receive a “charge back”
for the cost of the exchange unit and/or the SD Card with shipping.
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 12
ILLUSTRATION
DESCRIPTION
Legacy / Outback
Type D
Navigation &
Audio Complete
Head Unit (AVN)
w/Harman
Kardon
MANUFACTURER
Fujitsu Ten
PART NUMBER
86271AJ67A
Audio with SD Card
SD Card Part No.
86283AJ67A
Face Plate ID No.
FB678US
Legacy / Outback
Type D
Navigation &
Audio Complete
Head Unit (AVN)
w/Harman
Kardon
Fujitsu Ten
86271AJ68A
Audio with SD Card
SD Card Part No.
86283AJ68A
Face Plate ID No.
FE688US
Tribeca
Navigation Unit
Kenwood
86271XA00A
Tribeca
Navigation
Display
Kenwood
86281XA05C
Fujitsu Ten
86271FG601
Navigation with SD
Card
WRX / STi
Audio &
Navigation
Unit Assembly
w/ XM built-in
Face Plate ID No.
FW602US
SD Card Part No.
86283FG600
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 13
ILLUSTRATION
DESCRIPTION
Impreza/XV
Crosstrek Audio
& Navigation
Unit Assembly
w/ XM built-in
MANUFACTURER
PART NUMBER
Fujitsu Ten
86271FJ610
Navigation with SD
Card
SD Card Part No.
86283FJ610
Face Plate ID No.
FM612US
BRZ Audio &
NavigationUnit
Assembly w/XM
built-in
Fujitsu Ten
SD Card Part No.
86283CA620
Face Plate ID No.
FA601US
Forester
Audio &
Navigation
Unit Assembly
w/ XM built-in
(Pre-production
prior to 6-1-12)
86271FJ600
Navigation with SD
Card Exchange
Fujitsu Ten
86271SC601
Navigation with SD
Card
SD Card Part No.
86283SC600
Face Plate ID No.
FP606US
Forester
Audio &
Navigation Unit
Assembly w/
XM built-in
(Production
vehicles after
5-31-12)
Face Plate ID No.
FP606US
Fujitsu Ten
Forester
Portable
Navigation
Device
Fujitsu Ten
(Tom Tom)
86271SC620
Navigation with SD
Card
SD Card Part No.
86283SC620
H001SSC820
8.4.9.4. RETURN OF LODGED CD/DVD(S)
In the event a DVD/ CD(s) becomes lodged in the In-Dash CD Changer, Rear Seat
Entertainment Unit or Navigation Assembly, do not disassemble the unit to retrieve the DVD/
CD(s). Please use the following procedure:
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 14
(1) F
 ollow the normal exchange procedures for requesting a replacement unit. In the case of
Navigation DVDs, notify the manufacturer at the time the exchange unit is requested that
the DVD is lodged in the unit. A new DVD will be supplied with the exchange unit.
(2) F
 or all DVD/CD(s) other than Navigation DVDs, record a daytime telephone number
where the customer can be reached and retain in customer’s file.
(3) R
 emove the defective unit from the vehicle and return it to the manufacturer. DVD/
CD(s) that have been successfully removed by the manufacturer will be returned directly
to the dealer within 10 calendar days. It is the dealer’s responsibility to notify the customer when the DVD/CD(s) are returned.
In the event a DVD/CD(s) has been damaged (except Navigation DVDs); the manufacturer
will reimburse the customer through the dealer at $15.00 per damaged CD or $20.00 per
damaged DVD. Panasonic will forward a check for this reimbursement to the dealer. The
dealer must in turn reimburse the customer. Only commercially produced DVD/ CD(s) can be
included in the reimbursement program.
8.4.9.5. SATELLITE RADIO EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty, and the one year Replacement Part
Warranty, the Satellite Radio Exchange Program provides for replacement of a defective
control module with an exchange module from the manufacturer. The manufacturer will
supply an exchange unit, or a new unit in the case of a “New” and “In-stock” vehicle.
Genuine Subaru Satellite Radio Accessories are manufactured by Clarion. In the event the
control module requires an exchange, it is not necessary to remove the unit from the vehicle.
The procedures listed below should be followed:
(1) The defective module should remain in the vehicle until the exchange unit is installed.
(2) The Clarion Service Center should be contacted. The Service Center is open
from 8 AM - 6 PM Eastern Time:
CLARION
1-800-347-8933
The Fujitsu Ten Service Center may be contacted by phone, fax or e-mail.  The Subaru
Advance Exchange Fax Form is found in Subarunet, under Service, then Forms.  The Service
Center is open from 7AM – 5PM Pacific Time.  Exchange Units will be shipped to the dealer
via 2nd-day service.
Note: Activation of all XM subscription based services is the responsibility of the vehicle owner.
E-MAIL ADDRESS
[email protected]
FUJITSU TEN
FAX TELEPHONE
1-800-438-5410
SERVICE CENTER TELEPHONE
1-800-237-5413
SPECIAL NOTE: Audio/Navigation Unit SD (memory) Cards must be returned along
with the complete unit itself for all exchange transactions made with Fujitsu Ten.  Please
confirm the correct SD card part number is included with the unit.  The correct part number
combinations of SD card and head units are provided below with the illustrations.
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 15
Note: In the event the vehicle is “New” and “In-stock”, inform the Service Center. A new
unit will be supplied rather than an exchange unit. If the Service Center is unable to provide
a new unit, immediately contact a Subaru of America, Inc. Dealer Claims Specialist at
1-866-SUBARU2 for further instructions.
Vehicles that have been placed in demo service should use exchange units only.
Replacement of the control module with a new unit, other than units supplied through the
exchange program, requires authorization from Subaru of America, Inc. Dealer Claims
Specialist. An authorization code will be provided and must be included upon claim
submission.
(3) Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN - All 17 Characters
Vehicle Year
Vehicle Model
Date of Vehicle Sale
Vehicle Mileage
Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number
be provided upon claim submission.
		
Clarion Exchange Number Example....(ERS#)... 0000000001
		
Fujitsu Ten Exchange/Claim Id Number Example …3YB000000
An exchange module along with an exchange form will be shipped within 72 hours. If the
exchange module is not received within 5 days, call the Service Center. Provide the operator
with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective module to
the manufacturer within 30 days. Return freight charges may be claimed as sublet,
provided the repair was performed under the terms of the Basic New Car Warranty.
Copies of the freight invoice should be attached to the repair order.
If the exchange unit has not been installed or the failed module returned within 30 days,
contact the Service Center. Reference the exchange number and explain the circumstances
causing the delay. An extension will be granted or the dealer will be instructed to return the
exchange unit. Failure to comply will result in a “charge back” to the dealer for the cost of the
exchange unit.
Note: Activation of all subscription based services is the responsibility of the vehicle owner.
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 16
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Legacy / Outback
Sirius Satellite
Tuner Module
Clarion
H621SFG021
Forester /
WRX / STI
Sirius Satellite
Tuner Module
Clarion
H621SFG020
Legacy / Outback
/ Impreza /
Forester
XM Satellite
Tuner Module
Clarion
H621SXA120
Tribeca
XM Satellite
Tuner Module
Clarion
86241AJ01A
WRX / STI
Navigation
Satellite Tuner
Module
Clarion
86241FG001
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 17
ILLUSTRATION
DESCRIPTION
WRX/Sti Audio
& Navigation
Unit Assembly
w/XM built-in
(Pre-production
vehicles prior to
6-1-12)
MANUFACTURER
Fujitsu Ten
PART NUMBER
86271FG601 Audio
with SD Card
SD Card Part No.
86283FG600
Face Plate ID No.
FW602US
WRX/Sti Audio
& Navigation
Unit Assembly
w/XM built-in
(Production
vehicles after
5-31-12)
Fujitsu Ten
86271FG620 Audio
with SD Card
SD Card part No.
86283FG620
Face Plate ID No.
FW602US
Impreza/XV
Crosstrek Audio
& navigation Unit
assembly w/XM
built in
86271FJ610 Audio
with SD Card
Fujitsu Ten
Face Plate ID No.
FM612US
BRZ Audio &
NavigationUnit
Assembly w/XM
built-in
Fujitsu Ten
Face Plate ID No.
FA601US
Forester Audio
& Navigation
Unit Assembly
w/XM built-in
(Pre-Production
vehicles prior to
6-1-12)
Face Plate ID No.
FP606US
Forester Audio
& Navigation
Unit Assembly
w/XM built-in
(Production
vehicles after
5-31-12)
Face Plate ID No.
FP606US
SD Card Part No.
86283FJ610
86271CA620
Audio with SD Card
SD Card Part No.
86283CA620
86271SC601
Audio with SD Card
Fujitsu Ten
Fujitsu Ten
SD Card Part No.
86283SC600
86271SC620 Audio
with SD Card
SD Card Part No.
86283SC620
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 18
SIRIUS XM WARRANTY EXCHANGE PROCESS
If you need to perform a warranty exchange on any radio that is factory equipped with
satellite radio, please follow the below instructions.  Going through the below process will
ensure the any fees for the new radio is waived and will ensure your customer continues to
receive their satellite radio programming without any interruption of service.
Step 1. C
 all SiriusXM Dealer Support at 1-800-852-9696 and let the agent know you are
doing a warranty exchange on a Subaru vehicle.
Step 2. P
 rovide the agent with the old Radio ID and ask them to transfer the service on this
radio to the new Radio ID.  Confirm with the agent that the old Radio ID has been
deactivated.
(To find the Radio ID, go into satellite radio mode and tune to channel “0”, the Radio
ID will display for you, it will be 8 alpha-numeric characters long).
Step 3. Confirm which services you are transferring e.g. Audio only or Audio and Traffic.
Step 4. A
 sk the SXM Dealer support agent to send an activation signal to the new radio and
confirm the radio is working.   Dealers can also perform a signal refresh if necessary
by entering in the Radio ID into the following url.  www.siriusxm.com/oemrefresh
8.4.9.6 POWER AMPLIFIER EXCHANGE PROGRAM
Within the terms of the Basic New Car Warranty and the one year Replacement Part Warranty,
the Satellite Radio Exchange Program provides for replacement of a defective control module
with an exchange module from the manufacturer. The manufacturer will supply an exchange
unit, or a new unit in the case of a “New” and “In-stock” vehicle.
Genuine Subaru Satellite Radio Accessories are manufactured by Clarion. In the event the
control module requires an exchange, it is not necessary to remove the unit from the vehicle.
(1) The defective unit should remain in the vehicle until the exchange unit is installed.
(2) The applicable Service Center should be contacted. Harman Becker Service Center
is open from 8 AM to 8 PM Eastern Time.
Harman Becker
1-800-448-0944
(3) Provide the Service Center with the following information:
Dealer Code
Dealer Name and Address
VIN - All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 19
Chassis Model Number, ID Code and/or the Subaru Part Number
Customer Complaint
Customer Last Name
At this time, the Service Center will issue an exchange number. It is required that this number
be provided upon claim submission.
		
Harman Becker Exchange Number Example…RA999999
An exchange unit along with an exchange form and return shipping label will be shipped
within 48 hours. If the exchange unit is not received within 5 days, call the Service Center.
Provide the operator with the exchange number when making inquiries.
(4) Install the exchange unit as soon as possible upon receipt. Return the defective unit to the
manufacturer within 30 days. All exchange units have return shipping labels included and
should be returned in the same packaging the exchange unit arrived in.
If the exchange unit has not been installed or the failed unit returned within 30 days, contact
the Service Center. Reference the exchange number and explain the circumstances causing the
delay. An extension will be granted or the dealer will be instructed to return the exchange unit.
Failure to comply will result in a “charge back” to the dealer for the cost of the exchange unit.
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Legacy Power
Amplifier
Assembly
(Base Models)
Harman Kardon
86221AJ20A
Legacy Power
Amplifier
Assembly
(Limited Models)
Harman Kardon
86221AJ21A
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 20
ILLUSTRATION
DESCRIPTION
MANUFACTURER
PART NUMBER
Tribeca Power
Amplifier
Assembly
(Limited and
Touring Models)
Harmon Kardon
86221XA20A
11.2.10 AUDIO COMPONENT OUT-OF-WARRANTY EXCHANGE / REPAIR
PROGRAM
Vehicles outside the terms of the New Car Basic or Parts Warranties may utilize the Audio
Exchange/Repair Program which is to be referenced as an “Out-of Warranty Exchange
Program”. Subaru Added Security Gold Plus customers are entitled to this “out-of-warranty”
exchange program when the failure meets the terms of the Agreement.
The out-of-warranty exchange program is intended to enhance customer satisfaction by
providing a prompt exchange with a quality factory serviced audio unit which has been
refurbished to the highest standards.
All out-of-warranty orders will be subject to availability.  In case of low stock, “in-warranty”
orders will take priority over “out-of-warranty” orders. In general, this program is for internal
failures and does not include exchanges for damage (spilled liquid, scratches, etc.) Speak with
the manufacturer to determine exchange eligibility.
Out of Warranty Exchange Program procedures are outlined below.  Please have the following
information available when contacting the Service Center.
Dealer Code
Dealer Name and Address
VIN – All 17 Characters
Date of Vehicle Sale
Vehicle Mileage
Caller’s Name and Telephone Number
Claim Number
Chassis Model Number, ID Code and/or the Subaru Part Number (Clarion requires
the front faceplate ID Number)
Customer Complaint
Customer Last Name
Clarion: 1-800-347-8933
•
•
•
•
•
•
•
			
•
The program includes 2002 and later model years based on availability
Exchange cores will be shipped UPS Ground within 72 hours.
Clarion offers a 1 year manufacturer’s warranty on these exchange units.
Clarion will invoice the dealer for the cost of the exchange unit.
Shipping charges for return of the core is the responsibility of the dealership.
Cores must be returned to Clarion within 30 days
Delinquent cores will be invoiced to SOA who in turn will issue a debit
to the dealership
There will be a restocking fee of 20% for all unused returned cores.  Dealers will
be invoiced by Clarion and are to make payment directly to Clarion for this fee.
continued...
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 21
Panasonic: 1-800-228-0473
•
•
•
•
•
•
•
The program includes 2002 and later model years based on availability
Exchange cores will be shipped UPS Ground within 72 hours
Panasonic offers a 1 year manufacturer’s warranty on these exchange units.
Dealers will be invoiced by Panasonic for the cost of the exchange unit
Payments are to be made directly to Panasonic
Shipping charges for return of the core is the responsibility of the dealership
Cores must be returned to Panasonic within 30 days
Kenwood: 1-626-333-2435
NOTE:  Kenwood does not offer an “Out of Warranty” exchange program; however, they do
offer an “Out of Warranty” repair program.
•
•
			
•
•
•
•
			
•
The Kenwood Service Center should be contacted preferably through
their web-site www.fthgroupinc.com
The dealer places the repair request with the Kenwood Service Center and pays
a minimum analysis and shipping fee.
The dealer removes the unit from the vehicle and sends it to the Kenwood
Service Center for repair.
The Kenwood Service Center analyzes the unit and informs the dealer of additional
repair costs.  Repair costs will vary depending on the condition of the unit.
If the customer does not agree to additional costs, the unit is returned to the dealer
“as is” with no additional charges.
If the customer agrees to the repair, Kenwood invoices the dealer and payments are
to be made by the dealer directly to Kenwood.
The Kenwood Service Center repairs the unit and returns it to the dealer.
Fujitsu Ten 1-800-237-5413
• The program includes 2010 and later model years based on availability
• Exchange cores will be shipped UPS Ground or 2nd Day Air within 72 hrs.
• Fujitsu Ten offers a 1 yr. manufacturer’s warranty on these exchange units
• Fujitsu Ten will invoice the dealer for the cost of the exchange unit
• Shipping charges for return of the core is the responsibility of the dealership
• Cores must be returned to Fujitsu Ten within 30 days
• Delinquent cores will be invoiced to SOA who in turn will debit the dealership
• There will be a restocking fee of 20% for all unused returned cores. Dealers will be
invoiced by Fujitsu Ten and are to make payment directly to Fujitsu Ten for this fee.
Bulletin Number: 15-157-12R; Date: 08/09/13
Page 22