WPB (POL 14-12)_
Service Bulletin Details
Public Details for: WPB (POL 14-12)_
Wpb: toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of warranty enhancement program ze7 for vehicles exhibiting excessive engine oil consumpt
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PROTECTED 関係者外秘 DISTRIBUTE TO: Service Manager Warranty Administrator Warranty Policy Bulletin Formatted: Font: Wingdings, Bold, Font color: Custom Color(RGB(249,213,6)) No.: POL14-12 Date: 12/16/14 Page: 1 of 8 REVISED 9/10/15 SUBJECT: WARRANTY ENHANCEMENT PROGRAM (ZE7) PHASE 2: WARRANTY EXTENSION FOR EXCESSIVE ENGINE OIL CONSUMPTION FOR THE FOLLOWING VEHICLES: CERTAIN 2007-2009 MY CAMRY CERTAIN 2007-2011 MY CAMRY HYBRID CERTAIN 2007-2008 MY CAMRY SOLARA CERTAIN 2009-2011 MY COROLLA CERTAIN 2009-2013 MY COROLLA MATRIX CERTAIN 2006-2008 MY RAV4 CERTAIN 2007-2010 MY SCION TC CERTAIN 2008-2015 MY SCION XB Background Toyota has received some reports where vehicles may exhibit excessive engine oil consumption. Toyota is now announcing the part replacement phase of Warranty Enhancement Program ZE7 for vehicles exhibiting excessive engine oil consumption. Applicability The engine is covered under the Toyota New Vehicle Limited Warranty for 5 years from the date of first use or 60,000 miles (whichever occurs first). However, Toyota is announcing a Warranty Enhancement Program to cover warranty work for parts replacement to address excessive engine oil consumption*. *NOTE: Eligibility for parts replacement under this Warranty Enhancement Program is dependent on the results of a dealer performed engine oil consumption test. This Warranty Enhancement Program provides a Primary and Secondary coverage extension to the vehicle’s “New Vehicle Limited Warranty” for replacement of parts related to Excessive Engine Oil Consumption. If the condition is verified, warranty work will be performed in accordance with applicable Technical Service Bulletin under the terms of this Warranty Enhancement Program. Formatted: Font: (Default) Arial, Not Bold, Font color: Black Formatted: Font: (Default) Arial, Not Bold, Font color: Black PROTECTED 関係者外秘 Toyota Warranty Policy Bulletin Formatted: Font: Wingdings, 10 pt, Bold, Font color: Custom Color(RGB(249,213,6)) POL14-12 12/16/14 REVISED 9/10/15 2 of 9 Applicability (Continued) Primary Coverage offers the warranty enhancement until October 31, 2016 regardless of mileage. After the Primary Coverage expires, the Secondary Coverage is applicable for ten (10) years from the date of first use or 150,000 miles, whichever occurs first. Verify VIN applicability for this warranty enhancement by checking TIS before completing any repairs. Direct marketing of this warranty enhancement is strictly prohibited pursuant to the Toyota Warranty Policy 5.21, “Warranty Solicitation.” Non-compliance with this policy may result in a claim debit. This Warranty Enhancement Program is subject to all the terms and conditions set forth in the Toyota New Vehicle Limited Warranty, as detailed in Toyota Warranty Policies 4.1 and 4.17. For example, improper maintenance, lack of required maintenance, the use of fluids other than those specified in the Warranty and Maintenance Guide, or repairs to vehicles which are currently or were previously titled as “scrap,” “salvage,” or “dismantled” is not covered by the New Vehicle Limited Warranty or this Warranty Enhancement pursuant to Warranty Policy 4.17, “What Is Not Covered by the Toyota New Vehicle Limited Warranty”. This warranty enhancement provides coverage for the originally equipped engine. Prior to performing any repairs, verify the serial number on the engine matches the original engine serial number for that VIN. The original engine serial number can be found under Additional Vehicle Details in National Service History (NSH). Serial Number Location: Formatted: Font: Arial, Not Bold, Font color: Black PROTECTED 関係者外秘 Toyota Warranty Policy Bulletin Formatted: Font: Wingdings, 10 pt, Bold, Font color: Custom Color(RGB(249,213,6)) POL14-12 12/16/14 REVISED 9/10/15 3 of 9 Applicability (Continued) Vehicles that received a genuine Toyota short block replacement that is pre counter measure on a prior repair are still eligible for this program. The Short Block part section of this warranty policy bulletin contains counter measured short block part numbers, please reference this information to determine if the previous replacement was counter measured. Covered Vehicles Not all vehicles within the specified model years are covered by this warranty enhancement. Verify VIN applicability for this warranty enhancement by checking TIS before completing any repairs. Oil Consumption Testing and Documentation Dealers will need to perform an engine oil consumption test to determine eligibility for part replacement. Procedures for the oil consumption test can be found in T-SB-0158-14 (Toyota) and S-SB-0031-14 (Scion). IMPORTANT: All warranty claims submitted will require oil consumption test documentation. The completed technician sign off sheet, provided in the TSB, must be attached to the claim. If the vehicle does not qualify for warranty work based upon the oil consumption test performed, one (1) additional oil consumption test can be performed (free of charge under the Program) after 6 months or 5,000 miles has lapsed if the Formatted: Font: Arial, Not Bold, Font color: Black PROTECTED 関係者外秘 Formatted: Font: Wingdings, 10 pt, Bold, Font color: Custom Color(RGB(249,213,6)) Toyota Warranty Policy Bulletin Formatted: Font: Arial, Not Bold, Font color: Black POL14-12 12/16/14 REVISED 9/10/15 4 of 9 vehicle is still within the terms and conditions of the Warranty Enhancement Program. A maximum of two (2) engine oil consumption tests will be performed free of charge under this Warranty Enhancement Program. Claim Submission Claim Type Opcode Model ZE7INS* ALL AHGC3B ALL AHGC3A† Repair Program AHGC3C AHGC3D AHGC3E AHGC3F AHGC3G AHGC3H AHGC3J AHGC3K AHGC3L AHGC3M AHGC3P AHGC3Q AHGC3R AHGC3S AHGC3T AHGC3U AHGC3V AHGC3W ALL Camry Camry HV Corolla Matrix 2WD Matrix 4WD RAV4 2WD RAV4 4WD Solara Scion tC Scion xB Camry Camry HV Corolla Matrix 2WD Matrix 4WD RAV4 2WD RAV4 4WD Solara Description Initiate Oil Consumption Test at Customer Request Performed Oil Consumption Test – PASS – NOT ELIGIBLE Performed Oil Consumption Test – FAIL – Perform TSB Repair at a later date Perform Oil Consumption Test – Result Fail – Perform TSB Repair Previously Performed Oil Consumption Test – Result Fail – Perform TSB Repair Labor Time OFP 0.0 hr./vehicle N/A 0.6 hr./vehicle 15.4 hr./vehicle 16.1 hr./vehicle 14.8 hr./vehicle 14.8 hr./vehicle 15.3 hr./vehicle 16.2 hr./vehicle 16.9 hr./vehicle 16.9 hr./vehicle 17.2 hr./vehicle 16.5 hr./vehicle 14.8 hr./vehicle 15.5 hr./vehicle 14.2 hr./vehicle 14.2 hr./vehicle 14.7 hr./vehicle 15.6 hr./vehicle 16.3 hr./vehicle 16.3 hr./vehicle 13211##### PROTECTED 関係者外秘 Formatted: Font: Wingdings, 10 pt, Bold, Font color: Custom Color(RGB(249,213,6)) Toyota Warranty Policy Bulletin AHGC3X AHGC3Y Scion tC Scion xB Dealers must attach the technician sign off sheet, provided in the TSB, to the warranty claim. * Opcode “ZE7INS” is provided for claim submission to close out the R.O. when initiating the Oil Consumption Test. After the customer returns, the cost for completion of the Oil Consumption Test will be submitted with Opcode “AHGC3#” depending on the test results. Opcode “AHGC3A” may be used if the remedy cannot be performed due to a part back order. Opcodes AHGC3P- AHGC3Y should be used when the vehicle returns for repair. † Formatted: Font: Arial, Not Bold, Font color: Black POL14-12 12/16/14 REVISED 9/10/15 5 of 9 16.6 hr./vehicle 15.9 hr./vehicle Note: If the vehicle is still under the New Vehicle Limited Warranty, submit the repair as a Regular warranty claim. Sublet Submission The Total cost for Engine Oil, Super Long Life Coolant, FIPG, Three bond 1324, Brake Cleaner and Plastigage should be claimed as sublet type “OF” per the following: Model ALL Camry, Camry HV, RAV4, Solara, Scion xB Op Code AHGC3B AHGC3C/ D/H/J/K/M Actual Cost of Engine Oil Consumption Testing with 0W-20 Engine Oil (PN: 00279-0WQTE01) up to 3 Quarts (Dealers must use quart bottles for testing. Bulk oil is not authorized for this operation.) Actual Cost of Engine Oil Consumption Testing with 5W-20 Engine Oil (PN: 00279-1QT2001) up to 3 Quarts (Dealers must use quart bottles for testing. Bulk oil is not authorized for this operation.) Corolla, Matrix, Scion tC AHGC3E/F/ G/L Camry, Camry HV, RAV4, Scion xB AHGC3 P/Q/U/V /W/Y Corolla, Matrix, Scion tC AHGC3 R/S/T/X $23.00 N/A N/A $14.00 N/A N/A PROTECTED 関係者外秘 Formatted: Font: Wingdings, 10 pt, Bold, Font color: Custom Color(RGB(249,213,6)) Toyota Warranty Policy Bulletin Qty. of Oil Required for Replenishment After Repair Actual Cost of Engine Oil Per Vehicle for Refill After Repair 0W-20 (Bulk Oil) Actual Cost of Engine Oil Per Vehicle for Refill After Repair 5W-20 (Bulk Oil) Actual Cost of Replenishment Super Long Life Coolant (SLLC) After Repair FIPG (Seal Packing 103) PN: 00295-00103 Three Bond 1324 or Equivalent Plastigage – Green (As Needed) Brake Cleaner Total Sublet Cost with 0W-20 Or Total Sublet Cost with 5W-20 Formatted: Font: Arial, Not Bold, Font color: Black POL14-12 12/16/14 REVISED 9/10/15 6 of 9 N/A 4.5 QT 4.0 QT 4.5 QT 4.0 QT N/A $19.25 $17.15 $19.25 $17.15 N/A $13.25 $11.75 $13.25 $11.75 N/A $34.30 $34.30 $34.30 $34.30 N/A $11.75 $11.75 $11.75 $11.75 N/A $6.00 $6.00 $6.00 $6.00 N/A $3.00 $3.00 $3.00 $3.00 N/A $23.00 $12.50 $109.80 $12.50 $107.70 $12.50 $86.80 $12.50 $84.70 $14.00 $94.80 $93.30 $80.80 $79.30 Rental A customer rental vehicle is available for 3 days through the Toyota Rent-A-Car (TRAC) program while the dealer performs the repair. Claim sublet type “RT” under Op Code AHGC3C through AHGC3Y at a maximum cost of $35.00 per day. In the rare case a Rental Car was provided to a customer during Phase 1 (the Reimbursement phase) the dealer can claim the actual used rental days as sublet type “RT” under Op Codes AHGC3C to AHGC3Y. Rental submission for these cases will require District Service Parts Manager (DSPM) Authorization. Short Block Claim Filing Vehicles requiring a short block replacement will utilize the appropriate op code from the table above, AHGC3#. All warranty claim submissions utilizing a short block will require an authorized case documented through the TAS hotline. Dealer must include the TAS case number on the claim when processing, any warranty claims for short block that do not include a TAS case authorizing short block replacement will be denied. PROTECTED 関係者外秘 Formatted: Font: Wingdings, 10 pt, Bold, Font color: Custom Color(RGB(249,213,6)) Toyota Warranty Policy Bulletin POL14-12 12/16/14 REVISED 9/10/15 7 of 9 Formatted: Font: Arial, Not Bold, Font color: Black Important Note: For vehicles that experienced engine failure and require additional parts beyond the short block and TSB parts the TAS case will need to be updated with further information describing the extent of damage. Please include additional necessary replacement parts and pictures that justify the part replacement. This information will be used by the warranty department for warranty claim review. Replacement Parts All parts replaced for this repair are subject to warranty parts recovery. Model Part Number Camry Camry HV Corolla Matrix RAV4 Solara Scion tC Scion xB ALL 04004-11228 04004-11428 04004-11628 04004-11728 04004-11828 04004-12228 04004-11928 04004-12128 90915-YZZF1 04004-79128-A0 04004-79128-B0 04004-79128-C0 13211-28150-A0 13211-28150-B0 ALL (Except Camry HV) Camry HV Part Name Qty. REPAIR KIT, PISTON RING 1 FILTER, OIL 1 * * * * * PISTON Applicable TSB T-SB-009411 (Toyota) S-SB-002411 (Scion) PROTECTED 関係者外秘 Formatted: Font: Wingdings, 10 pt, Bold, Font color: Custom Color(RGB(249,213,6)) Toyota Warranty Policy Bulletin POL14-12 12/16/14 REVISED 9/10/15 8 of 9 Formatted: Font: Arial, Not Bold, Font color: Black 13211-28150-C0 * GASKET, INTAKE MANIFOLD 17177-28040 1 TO HEAD Camry (PZEV GASKET, INTAKE MANIFOLD Only) 17171-28020 TO EXHAUST MANIFOLD 1 INTAKE RUNNER *Refer to Repair Procedure in the TSB prior to ordering pistons to ensure the correct size is ordered. Additional Parts (As Needed) Model Part Number Part Name Applicable TSB Qty 13251-0H030-A0 13251-0H030-B0 PIN, PISTON ** (AS Needed) 13251-0H030-C0 13201-09790-A0 T-SB-0094-11 13201-09790-B0 (Toyota) 13201-09790-C0 ROD SUB-ASSY, ** (AS Needed) ALL CONNECTING 13201-29686-A0 S-SB-0024-11 13201-29686-B0 (Scion) 13201-29686-C0 13281-0H031-01 BEARING, 13281-0H031-02 **(8 As Needed) CONNECTING ROD 13281-0H031-03 ** If Needed, Refer to Repair Procedure in TSB prior to ordering to ensure the correct size is ordered. Short Block Parts (Special Authorization Required) All replacement short block assemblies have been placed on Manual Allocation Control (MAC). If the dealer determines a short block is required, authorization through the TAS hotline will be required. Please refer to the Short Block Release Authorization flow chart for additional procedure information. If determined appropriate one of the following parts should be ordered: Model Camry Solara Corolla Corolla Matrix RAV4 Scion tC Camry HV Part Number Description Qty 11400-28510 BLOCK ASSY, SHORT 1 (As Needed) 11400-28471 PROTECTED 関係者外秘 Formatted: Font: Wingdings, 10 pt, Bold, Font color: Custom Color(RGB(249,213,6)) Toyota Warranty Policy Bulletin POL14-12 12/16/14 REVISED 9/10/15 9 of 9 For Scion xB models there are two different short block assemblies depending on the Engine Manufacturing Plant location. Please reference the 3rd digit of the engine serial number to determine the appropriate short block for the vehicle you are servicing Engine Serial Location: Model Scion xB 3rd Engine Serial Digit H or J or L C or D or F Part Number Description Qty 11400-28510 11400-0H151 BLOCK ASSY, SHORT 1 (As Needed) Customer-Paid Repairs or Replacement of Components If a customer has previously paid for repair to address excessive engine oil consumption, please have them mail a copy of the repair order, proof-ofpayment, and proof-of-ownership* to the following address for reimbursement consideration: Toyota Motor Sales, U.S.A., Inc. Customer Experience Center, WC10 19001 South Western Avenue Torrance, CA 90509 The customer name, address, and telephone number(s) should be included in the request. The customer should allow 6-8 weeks for processing. *Please refer to the Reimbursement Checklist attached to the sample owner letter for required documentation details. 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