TSB-15-54-001

Page 1 of 15
MITSUBISHI
MOTORS
Technical Service Bulletin
SUBJECT
HANDS-FREE MODULE SOFTWARE UPDATE FOR
"PHONEBOOK IS EMPTY" MESSAGE
CIRCULATE TO:
[ X] SERVICE ADVISOR
I[ ]GENERAL MANAGER
I[X l SERVICE MANAGER
No:
TSB-15-54-001
DATE:
February, 2015
MODEL:
See below
I[X l PARTS MANAGER
I[X l TECHNICIAN
I[X l WARRANTY PROCESSOR I[X l SALES MANAGER
PURPOSE
Some customers may report that even after confirming their phone contacts have been transferred to the
hands free module (HFM), the voice guidance advises "The phone book is empty" when they attempt to
complete a call using voice commands.
The condition occurs when the HFM attempts a Bluetooth connection with a mobile phone while voice
recognition is booting at the same time. If the Bluetooth connection completes before voice recognition
completes, voice recognition cannot be used.
This TSB instructs the dealer to update the HFM software that allows voice recognition to complete before
connection to the phone begins.
NOTE: The new HFM software also addresses the following conditions:
•
The HFM cannot start after
ACC ON
•
The HFM cannot play music •
files without title
Long load times when music
files are played through a
USB connection
AFFECTED VEHICLES
The following models equipped with FUSE Hands Free Link System
2010-2015 Outlander built before end of January, 2015
2011-2015 Outlander Sport/RVR built before TBD
2011-2015 Lancer built before December 23, 2014
2011-2015 Lancer Sportback built before December 23, 2014
2011-2015 Lancer Evolution built before December 23, 2014
2014-2015 Mirage built from early February, 2014
2012-2015 i-MiEV
ADDITIONAL INFORMATION
!! IMPORTANT!!:
Updating the software will cause the following to be erased from the HFM.
•
Phonebook entry data
•
Pairing data
•
Voice training data
Please advise the customer of this before updating.
!&CAUTION I
THIS TSB PROVIDES THREE (3) SEPARATE PROCEDURES. ONE FOR MMCS NAVIGATION, ONE
FOR DISPLAY RADIO AND ONE FOR SINGLE CD RADIOS. PLEASE MAKE SURE YOU USE THE
CORRECT PROCEDURE.
Coovriaht 2015 Mitsubishi Motors North America Inc.
Continued
The information contained in this bulletin is subject to change. For the latest version of this document, go to the Mitsubishi Dealer Link,
(4950)
MEDIC, or the Mitsubishi Service Information website (www.mitsubishitechinfo.com)
Page 2 of 15
TSB-15-54-001
PROCEDURE
Check the Current Software Version
1.
Wait at least 1 minute after starting the engine, then
perform steps a - c within 10 seconds.
a.
Press and hold the "hang-up" key ( 'El' ) on the
steering wheel for 2 seconds or longer.
b.
Repeat step 1.
c.
Press and release 'El' for less than 1 second.
Voice guidance will announce the software
version number.
For example: If the software version is 11.0.0,
voice guidance announces "1", "1", "0", "0."
NOTE: Repeat steps a. - c. if no response is heard. It is
not necessary to restart the engine.
If the software version is 9.0.0 or earlier, there is no
response.
Special Equipment
The update procedure for all audio types requires a dedicated USB flash drive (a.k.a. thumb drive)
formatted to FAT 32.
I 1 Gb USB Flash Drive I
A USB version 2.0 Flash drive (thumb drive) with a
minimum capacity of 1 Gb, formatted to FAT32 is required
for this procedure. Formatting to FAT32 will erase all data
from the flash drive. The flash drive must have no other
files or folders saved to it.
Dealers must obtain a 2.0 flash drive locally. It should be
dedicated to this procedure and be kept in a safe place to
use when customers ask about any of the conditions
mentioned in the PURPOSE section on page 1.
NOTE: Always use a flash drive from a known manufacturer. Some novelty and other lower quality flash
drives may not function correctly for this procedure, even though formatted to FAT32. If you are
unable to have the flash drive begin or compete the process, try a flash drive from a different
manufacturer.
A. Download Update File from MDL
If you have a USB 2.0 flash drive with a previously downloaded "update.package" file saved to it, proceed
direct to "Update the Vehicle's FUSE Hands Free Link System" on page 7.
The software update file CANNOT be downloaded using the MDL access on your MEDIC.
Downloading the file must be performed on a non-MEDIC PC.
!!! IMPORTANT!!!
Dealers must NOT provide software updates or instructions direct to customers.
Page 3 of 15
TSB-15-54-001
2.
On your PC desktop, create a new folder and title it
"FUSE Update."
3.
Open a web browser and access the MDL
a.
~
·'--
--
From the MDL Main Page, choose "service" >>
"Service Tech Resources"
4.
In the LH column, click on "FUSE Update."
5.
Click on the "DOWNLOAD" button
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Page 4 of 15
TSB-15-54-001
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6.
When the "FILE DOWNLOAD" window appears, click
"Save."
NOTE: A download progress window will appear. Do not
click on the "Cancel" button.
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!··-----,
,.
-1-
The download progress window will close when
the download is complete.
1 - 1 - 1 -..
7. A "Save As" window will appear.
8.
In the window, navigate to your new folder (e.g.
"desktop\fuse update") and click to select it.
9.
Click "Save" in the window.
NOTE:
._
1 -
1 -
1 ---
1 -
..
Keep a copy of the "update.zip" and
"update.package" files on your PC in case your
USB flash drive is lost or damaged.
10. A progress screen will appear. Depending upon your
connection, it can take several minutes to download
the file.
11. When advised "Download Complete," click the "Open
Folder'' button.
Page 5 of 15
TSB-15-54-001
12. There are two ways to unzip the update file, depending
on your Windows version and the program used to
unzip the file.
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a. If you have WINZIP loaded on your PC:
Right click on the file, select Winzip from the menu and
select "Extract to here." This will unzip the file and
place it in this folder.
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Proceed to "B. Transfer File to USB Flash Drive."
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b. If you do not have WINZIP loaded on your PC:
Right click on the file and select "extract all."
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Follow the on-screen instructions to select the "FUSE
update" folder you created earlier and extract the files
to the new folder.
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sl HFM in the service manual.
5.
Touch "Hands Free Module."
Page 9 of 15
TSB-15-54-001
Hands Free Module
Parts-No.
6.
..111
R765AD50
I
If the "S/W Update" button is not displayed:
• The module is at the latest software version.
• The software on the flash drive is invalid or missing.
• Some flash drives are not compatible with this
procedure, even though formatted to FAT 32.
Obtain a flash drive from a reputable, quality brand
and retry.
HM\lai$iOn
SfW ver.s1on
l0.00.0ll
I
HFM Self Check
OK
HFM MIC Check
OK
r
I~
If update software is available the "S/W Update" button
is displayed. Touch the button to continue.
Update
I l[
ErroN:Ode
·11
Uttroctr
I[
Back
Recheck the software is present on the drive and
re-download if necessary.
Hands Free Module
7.
•vo1HI
NOTE: In some cases, version 18.00.000 may not be
displayed. If this occurs, touch the "Yes" button to
continue.
xx.xxxxxx
Paris No-,
Touch the "Yes" button.
H/WVersion
18.00.000
SN.Jvef$ion
Update HFM S/Wtover:sic,n 18.00.000?
I
Ve:s
I
No
II
Ha.ads Free Module
i
12:00
8.
The Security Code Input screen is displayed. Enter the
4 digit code (1, 2, 3, 4) by touching the buttons, then
touch set.
9.
If you entered the correct code, a progress screen will
display.
I
I
1
2
4
5
6
7
a-
9_
3'
Delet~
Se1
0
r Bc!i;ill
Enter the se~rily code(1-6 / 40igit,s).
Hands free Mod.ule
P'Brls-No.
\IOI
TT!
xxxxxxxx
HFLI Reflnh in Pr09r11n.
Pl11asu don't te ifiove PO.\lll)r ,or USB !)uvic~.
0%
,,.
IMPORTANT:
• Do not remove the flash drive
• Do not turn power off.
Page 10 of 15
TSB-15-54-001
Hands Free Module
If an Incorrect Security Code screen is displayed,
touch "OK."
12:00
I
1
2
3
4
5
6
[7elBf9
lncor/ec.t secu~IIY
The display will return to the Security Code Input
screen (step 8). You must wait 5 minutes to re-enter
the code.
codo.
Please ch.eek the security cede.
I
OK
I
Hands Free Module.
10. Do not press any audio control buttons while this
screen is displayed.
ilal ":17
XJOOIXXXX
Parts- No.
I-IFM rnboolil"'_g ..•
HH1 Ml C Cheek.
SIW UFdllte
OK
][ nlo9kJI
l:notCO
I WEIIU I] 1.
. . . . !l . . . . . . . . . ill l
!,li. 11•,11,11
8
:
., .i:
Start the engine and turn the radio ON. Wait several
seconds until the radio is playing. Turn the volume
down to a very low level.
Plug the flash drive with the updated software into the
USB connector.
... .
~
CAUTION
Do not remove the flash drive or turn the engine off
during the update.
. . . . . ... 'I' • • • •
I_____ A•••• -1
lservlce
12 :oo
Vsslom;. lndlcallcn
M~mory lnltla!tzatlon
Back
3.
Press and hold the MENU button. While holding it,
touch area "A," then "B" of the screen The service
screen will display after 2 seconds. Release the
MENU button.
4.
Touch "Hands Free Module."
Page 12 of 15
TSB-15-54-001
1r1
\l'0
Hands ~tee .Module
5.
12100
xxxxxxxx
Parts No,
HIWVersl on
SIWVe~slon
xx.xx.xx:x
HFM Sell Check"
OK
OK
HFM MI.C Chll'Ck
I
SIW Upd1>ie
Ilf&ar ~
If update software is available the "S/W Update" button
becomes "active." Touch the button to continue.
If the "S/W Update" button is not displayed:
• The module is at the latest software version.
• The software on the flash drive is invalid or missing.
~
I
12:00
VOL 1'7
Ha.n ds Fr.?e Module
Recheck the software is present on the drive and
re-download if necessary.
'
Back:-
6.
Touch the "Yes" button.
7.
The Security Code Input screen is displayed. Enter the
4 digit code (1, 2, 3, 4) by touching the buttons, then
touch "Enter."
8.
If you entered the correct code, a progress screen will
display.
XXXlCX) HFM for prior model
years.
(1)
(2)
(3)
(4)
Power
Rewind
( ~~)
Fast-forward
( ~~)
SEL
5.
,------;:::============:::;-----7 6.
I HFM DIAG TOP 1---11----,
+
T
T
IPart Number I
Turn the "SEL"
button clockwise
+I
The Software Version should be less than Ver.
18.00.000
7.
Press the #6 preset to return to "HFM DIAG TOP" after
confirming the S/W version
8.
With "HFM DIAG TOP" displayed, press the SEL
button.
Press the
#6 preset
If the system recognizes there is a software update to
be applied, "Delete HFM" will be displayed.
IHardware
9.
Turn the "SEL"
button clockwise
+
ISoftwar~
Turn the "SEL"
button clockwise
Confirm the software version as follows:
Turn the "SEL button clockwise to display the software
version.
IMicrophone Check Result I
Turn the "SEL"
button clockwise
"DIAG MODE" is displayed
Turn the "SEL" button clockwise to display "HFM
DIAG."
When the "SEL" button is pressed while "HFM DIAG"
is displayed, "HFM DIAG TOP" is displayed.
2014 & newer audio shown. Refer to
Group 54A Chassis electrical-> HFM
for prior model years.
Turn the "SEL"
button clockwise
#1 preset button
Rewind button ( ~~)
Fast forward button ( ~~)
#4 preset button
T
T
The audio display will change to "CODE."
10. Press in order:
#1 preset
#2 preset
#3 preset
#4 preset
.----------,
I Self Check Result 1 - - ~
If entered correctly, the update starts automatically.
11. If the update is successfully completed, the system will restart. When UPDATE COMP" is displayed,
press the #6 preset to return to "HFM DIAG TOP."
Page 15 of 15
TSB-15-54-001
12. Confirm the software version is now 18.00.000.
13. Press the POWER button to exit DIAG mode and complete the update.
14. If the software fails to update, turn off the engine, remove the flash drive and reinsert it, turn the ignition
switch to the ON position. The update process will start automatically.
15. Wait 10 minutes the perform steps #3 through #6 again.
16. If the software still fails to update, try a USB flash drive from a different manufacturer. If the software
still fails to update, replace the Hands Free ECU.
17. Check the HFM version and update to 18.00.000 if necessary.
WARRANTY INFORMATION
This bulletin is supplied as technical information only and is not an authorization to repair. If an affected
vehicle is reported with the described condition, diagnose the condition, repair as described in this TSB
and submit a normal warranty claim.
HFM Software Update
Nature Code: 99D
Cause Code: 590
Labor Operation No.: 547047 HP
Time Allowance:
Warranty Coverage: Basic Coverage
0.5 hr.