SC141OWNERTD

Kia Motors America, Inc.
Corporate Headquarters
111 Peters Canyon Road, Irvine, CA 92606-1790 USA
VOLUNTARY SERVICE CAMPAIGN
January 10, 2017
Dear Kia Forte Owner:
Kia Motors America, Inc. is conducting a Voluntary Service Campaign to apply additional anti-corrosion material to the
underbody components of certain 2010-2013 MY Forte and Forte Koup vehicles that were originally sold in or are
currently registered in the states where heavy amounts of road salt are used.
Why is Kia Conducting This Service Campaign?
The National Highway Traffic Safety Administration (NHTSA) recently issued a Safety Advisory and consumer video on
preventing vehicle undercarriage corrosion. NHTSA’s safety advisory urges owners of vehicles that are more than
seven (7) years old to:
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Maintain their vehicle and prevent corrosion by washing the undercarriage regularly throughout the winter
and giving it a thorough washing in the spring to remove road salt and other de-icing chemicals that can
lead to corrosion.
Monitor the brake system for signs of corrosion by having regular professional inspections and watching
for signs of problems, including loss of brake fluid, unusual leaks and a soft or spongy feel in the brake
pedal.
Address severe corrosion, marked by flaking or scaling of the metal brake pipes, by having the full
assembly replaced.
As a further preventive measure that is meant to complement these maintenance recommendations, Kia is conducting
this service campaign to improve corrosion resistance.
What Will Kia Do?
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Kia dealers will apply additional anti-corrosion material to the underbody components of your vehicle. This
work will be performed at Kia’s expense at no cost to you.
What Should You Do?
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Please contact your Kia dealer to schedule a service appointment at your earliest convenience. The time
required to apply the anti-corrosion material to your vehicle can vary depending on the dealer’s work
schedule, so a service appointment is an important way of minimizing your inconvenience. Please present this
notice when you arrive at the Kia dealer.
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Read the information and follow the instructions in the section titled “Maintenance Section – Underbody
Maintenance” of your owner’s manual regarding the ongoing maintenance and cleaning of the underbody of
your vehicle to limit the effects of road salt conditions in the future. If proper underbody maintenance is not
followed, accelerated rusting can occur on underbody parts such as the fuel lines, frame, and floor pan and
exhaust system, even though they have been provided with this additional rust protection.
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To find your nearest dealer, visit www.kia.com and click the “Find Dealer” button in the upper right corner
(“Dealers” on a mobile device). You can also use the QR code below with your mobile device to access this
information (see the bottom of this letter for more information about QR code use):
Have You Changed Your Address or Sold Your Kia?
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If you have changed your home address, sold your Kia vehicle, or no longer own your vehicle, please
complete the enclosed prepaid “Change of Address/Ownership” card and mail it to us.
What If You Have Other Questions?
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Should you have any questions regarding this Voluntary Service Campaign or your dealer does not respond to
your service request in a timely manner, we suggest that you call Kia’s Consumer Assistance Center at 1-800333-4542 (Monday through Friday, 5AM to 6PM, Pacific Time), or through the owner’s section of
www.kia.com.
Please accept our apologies for any inconvenience this matter may cause you.
Sincerely,
Consumer Affairs Department
QR Code Use:
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A QR Code is a square, 2-dimensional barcode that can be read by mobile devices loaded with an appropriate barcode or QR
Code Reader App. The app reads the barcode image and then launches/uploads the specific information the code contains,
such as URLs, text, photos, videos.
With a mobile device, download a QR Code Reader App. With many devices, you can do this through an app store or
marketplace.
Open the QR Code Reader App on your mobile device. The app will utilize your device’s camera. Center the code in
the camera viewing area. With some apps, the URL or other information will automatically load when the code is
recognized. For others, you may have to snap or take a picture of the QR code. Refer to the QR Reader Code App
instructions.