20471701

Technical product information
Topic
Market area
Brand
Transaction No.
Level
Status
Release date
Tailgate (Rear lid) power open / close function sporadic or inoperative
Bentley: worldwide (2WBE),Hongkong-Macau (5HK)
Bentley
2047170/1
EH
Approval
New customer code
Object of complaint
Complaint type
Body fixtures and fittings -> Door, closures operation -> Electrically open rear lid
Body fixtures and fittings -> Door, closures operation -> Electrically open rear lid
Body fixtures and fittings -> Door, closures operation -> Electrically close rear lid
Body fixtures and fittings -> Door, closures operation -> Electrically close rear lid
functionality -> defective function sequence
functionality -> cannot be opened
functionality -> defective function sequence
functionality -> cannot be closed
Position
New workshop code
Object of complaint
Complaint type
Position
Body fixtures and fittings -> Closures -> Rear-lid drive unit component / consumables -> damaged > not specified <
Vehicle data
Bentayga
Sales types
Type MY Brand Designation Engine code Gearbox code Final drive code
4V1* 2017 E
*
*
*
4V1* 2018 E
*
*
*
Documents
Document name
master.xml
Technical product information
Tailgate (Rear lid) power open / close function sporadic or inoperative
Transaction No.: 2047170/1
Customer statement / workshop findings
Tailgate fails to power open or power open function is sporadic
Tailgate fails to power close or power close function is sporadic
Technical background
Tailgate motor output link structural failure has been reported. Bentley Engineering request further detail to establish root cause.
Note if the tailgate power opens and closes over its full travel but fails to soft close, this TPI is not relevant
Production change
Under investigation
Measure
During investigations into tailgate power open / close function failures please submit a DISS technical query detailing:
1. At which point in the open or close cycle did the failure first occur please question the customer to determine this information
Figure 1
2. Attach a photograph of damaged output link, Note: check both right hand and the left hand motor output links see example figure 1
Figure 2
–
To access inspect and photograph output link
–
Disengage the roof end trim panel from the boot lid seal -1-
–
Carefully unclip the remainder of the roof end trim panel -2-
–
With the roof trim panel removed the motor output link can be inspected -3- (see Figure 3)
Figure 3
3. Additionally for UK retailers: Bentley Engineering request an opportunity to view the failure mode at the retailer. Therefore for UK retailers please
indicate on DISS request if a visit can be scheduled
Warranty accounting instructions
Warranty Type
110 or 910
Labour Operation Code
55 61 02 99
Damage Service Number 55 61
Damage Code
00 40
Time
20 TU (this covers the check on both the left and right motor links)