S-SB-0031-14 Rev

S-SB-0031-14
Rev1
December 12, 2014
2AZ-FE Engine Oil Consumption Inspection Procedure
Service
Category
Engine/Hybrid System
Section
Lubrication
Market
USA
Applicability
YEAR(S)
MODEL(S)
ADDITIONAL INFORMATION
2007 – 2009
tC
Engine(s): 2AZ
VDS(s): DE167, DE177
2008 – 2015
xB
Engine(s): 2AZ
VDS(s): KE50E, ZE4FE
REVISION NOTICE
April 27, 2015 Rev1:
• Applicability has been updated to include 2010 – 2015 model year xB vehicles.
• The Required Tools & Equipment, Inspection Procedure, and Engine Oil Consumption Test
sections have been updated.
• The Parts Information section has been added.
Any previous printed versions of this bulletin should be discarded.
Introduction
Some 2007 – 2009 model year tC and 2008 – 2015 model year xB vehicles equipped with 2AZ-FE
engines may exhibit engine oil consumption. The piston assembly has been changed to minimize oil
consumption. Use the Inspection Procedure in this bulletin to confirm this condition.
Production Change Information
This bulletin applies to vehicles produced BEFORE the Production Change Effective VINs
shown below.
MODEL
tC
xB
PLANT
ENGINE
Tsutsumi
2AZ-FE
© 2015 Toyota Motor Sales, USA
PRODUCTION CHANGE EFFECTIVE VIN
JTKDE167#90286964
JTL#E4FE#FJ069331
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December 12, 2014
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2AZ-FE Engine Oil Consumption Inspection Procedure
Warranty Information
OP CODE
DESCRIPTION
TIME
OFP
T1
T2
N/A
Not Applicable to Warranty
–
–
–
–
Parts Information
PART NUMBER
PART NAME
QTY
00411-14001-1
Inspection Labels
1 Roll*
* 100 labels per roll.
NOTE
Scion requires specific security seals to be used for
this activity (shown to the right). Contact the Materials
Distribution Center (MDC) for ordering information.
Labels may be ordered in packages of 100 from the
Materials Distribution Center (MDC) through Dealer
Daily – Dealer Support Materials Orders or by visiting
www.toyotamdc.com.
Required Tools & Equipment
REQUIRED TOOLS & MATERIAL
QTY
ILSAC GF-4 Multi-grade SAE 0W-20 or 5W-20
3.0 U.S. qts
(2.8 liters)
Inspection Procedure
NOTE
• In some cases, a P030# (cylinder # misfire detected) DTC may also be set as a result of
oil consumption.
• This bulletin does NOT cover the cost of an oil change. If the vehicle is approaching Toyota
recommended service interval mileage at the start of the test, recommend an oil change at
customer cost to ensure valid test results.
Confirm Engine Oil Consumption Condition
1. Confirm customer complaint and request for Engine Oil Consumption Test.
2. Fill oil to “Full” mark shown on dipstick.
© 2015 Toyota Motor Sales, USA
S-SB-0031-14
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December 12, 2014
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2AZ-FE Engine Oil Consumption Inspection Procedure
Inspection Procedure (Continued)
Confirm Engine Oil Consumption Condition (Continued)
3. Mark the following locations to prevent/indicate tampering during the test.
• Dipstick
• Oil Drain Plug
• Fill Cap
• Oil Cooler Line
• Oil Filter
NOTE
Use the required Inspection Labels (MDC P/N 00411-14001-1) on the locations specified above.
Figure 1. Oil Pan with Inspection Label Applied
© 2015 Toyota Motor Sales, USA
S-SB-0031-14
Rev1
December 12, 2014
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2AZ-FE Engine Oil Consumption Inspection Procedure
Inspection Procedure (Continued)
Confirm Engine Oil Consumption Condition (Continued)
Figure 2. Indication of Inspection Label Removal
4. Complete Section A of the “Engine Oil Consumption Test” at the end of this bulletin.
NOTE
Attach the completed “Engine Oil Consumption Test” to Repair Order. It will be used later in
the Inspection Procedure. This form will also be required for warranty submission.
5. Return the vehicle to the customer advising them to return for inspection in 1100 – 1300 miles.
NOTE
Advise customer if they do NOT return inside the 1100 – 1300 mile range, the results
will be void.
© 2015 Toyota Motor Sales, USA
S-SB-0031-14
Rev1
December 12, 2014
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2AZ-FE Engine Oil Consumption Inspection Procedure
Inspection Procedure (Continued)
When Vehicle Returns after 1100 – 1300 Miles
1. Check the dipstick to confirm oil level is NOT full.
• If full, this bulletin does NOT apply. Return the vehicle to the customer.
• If NOT full, proceed to step 2.
2. Add 1 quart of oil from the quart container.
IMPORTANT
Fill engine with oil from 1 quart container to ensure accurate volume measurement.
3. Start engine and warm up to operating temperature.
4. Turn OFF the engine, and let the vehicle rest for 5 minutes.
5. Check the dipstick to confirm oil level.
• If above full, this bulletin does NOT apply. Drain to the “Full” level, remove any tamper tape
residue from the vehicle, and return to the customer.
• If below full, follow the Repair Procedure outlined in Service Bulletin No. S-SB-0024-11,
“2AZ-FE Engine Oil Consumption Repair Procedure.”
6. Complete Section B of the “Engine Oil Consumption Test” at the end of this bulletin.
© 2015 Toyota Motor Sales, USA
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S-SB-0031-14
December 12, 2014
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2AZ-FE Engine Oil Consumption Inspection Procedure
Engine Oil Consumption Test
COMPLETE AT TIME OF CUSTOMER COMPLAINT
CLICK HERE for Interactive Form
VIN:
Model:
Model Year:
SECTION A: TESTING PROCEDURE PART 1
1. Mileage of Vehicle:
2. Were the required Inspection Labels used?
(MDC P/N 00411-14001-1)
4. Please indicate oil level on Dipstick below after filling
to "Full."
NO
3. Please initial to indicate the following locations were
marked to prevent/indicate tampering.
Lo w
F u ll
a. Dipstick
b. Oil Drain Plug
c. Fill Cap
d. Oil Cooler Line
e. Oil Filter
5. I certify that the above information in Section A of this form is accurate.
Print Name:
Date:
Signature:
NOTE
Keep this form attached to Repair Order. Additional information will be needed (Section B) when the vehicle returns.
SECTION B: TESTING PROCEDURE PART 2
1. Mileage of Vehicle:
NOTE
If mileage difference between section A and B is NOT within 1100 – 1300 miles, test results are void.
2. Please initial to confirm the following locations
were NOT tampered with.
NOTE
If locations below appear to be tampered with,
write “Void” in box.
3. After adding 1 quart oil to vehicle (from quart container)
indicate oil level below.
Lo w
a. Dipstick
F u ll
b. Oil Drain Plug
c. Fill Cap
d. Oil Cooler Line
e. Oil Filter
4. I certify that the above information in Section B of this form is accurate.
Print Name:
Date:
Signature:
© 2015 Toyota Motor Sales, USA