09-017-17-3347c

Technical
Service Bulletin
Mazda North American Operations
Irvine, CA 92618-2922
Subject:
AUDIO, NAVIGATION AND PHONE CONCERNS WITH MAZDA
CONNECT INFOTAINMENT SYSTEM
Bulletin No.: 09-017/17
Last Issued: 08/23/2017
BULLETIN NOTES
All Mazda Connect vehicles in new car inventory must be updated to the software version listed below in
this TSB as part of the New Car Ready Step 3 process. Make sure the new vehicle specialist receives a
copy of this bulletin.
This bulletin supersedes the previously issued bulletin(s) listed below. The changes are noted below in Red.
Previously Issued TSBs:
Date(s) Issued
09-017/17
07/12/17, 06/05/17 and 05/16/17
09-024/16
11/16/16, 07/05/16, 05/03/16 and 04/19/16
09-022/15
08/10/15, 06/02/15, 06/10/15 and 07/01/15
09-006/14
01/24/14, 03/25/14, 03/28/14, 04/23/14, 05/01/14, 06/05/14 and 09/16/14
09-034/13 (MSP41)
12/4/13
APPLICABLE MODEL(S)/VINS








2014-2017 Mazda3 (Japan built) with VINs lower than JM1BN******160407 (produced before June
29, 2017)
2014-2018 Mazda3 (Mexico built) with VINs starting with 3MZ
2016-2017 CX-5 with VINs lower than JM3KF******180206 (produced before June 30, 2017)
2016-2017 Mazda6 with VINs lower than JM1GL******143037 (produced before June 29, 2017)
2016-2018 CX-3 with VINs lower than JM1DK******301838 (produced before June 30, 2017)
2016-2017 MX-5 (conv) with VINs lower than JM1ND******124098 (produced before July 11 2017)
2017 MX-5 (RF) with VINs lower than JM1ND******108179 (produced before July 11 2017)
2016-2017 CX-9 with VINs lower than JM3TC******142751 (produced before June 2 2017)
DESCRIPTION
Some vehicles may experience the symptoms mentioned below, which can be fixed with the latest software
update (Version 59.00.502 or later).
NOTE:For 2016 CX-9 with version earlier than 59.00.441, the tachometer function will be removed
from the Active Driving Display as part of Mazda’s continuing efforts to improve safety and reduce
driver distraction. Please explain this to the customer before updating the software. If the customer
agrees, turn off the tachometer display on the AD-Display tab in MAZDA CONNECT Settings before
performing the update.
Page 1 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-017/17
Last Issued: 08/23/2017
NOTE: If the customer has customized MAZDA CONNECT with something like a different background
using unauthorized software, make sure they know the following information before updating MAZDA
CONNECT to avoid any issues later on.




Updating MAZDA CONNECT to the latest version will erase any customization created by
unauthorized software.
Unauthorized customization software will not work on the latest version of MAZDA CONNECT
software.
The latest version of MAZDA CONNECT software cannot be rolled back to an earlier version.
Mazda does not recommend unauthorized customization of MAZDA CONNECT due to the
possibility of unexpected problems. Any issues related tothis will not be covered under Mazda
warranty policy.
The system performance has been improved as follows:




System stability and response of the CMU.
- Minimize unexpected reboots and blank or frozen screens.
- Faster start up.
- Faster operational response.
Connectivity and stability for BT devices.
- Improved stability of connection.
- Reduced connection error with internet radio applications.
Stability for USB audio device.
- Faster response when hundreds of songs are being read out of USB audio devices.
Connection stability and functionality with iPhone.
- Device name can be displayed not only via BT connection but also via USB connection.
- Improved stability when iPhone is connected via both BT and USB.
(From 59.00.441)

With ignition ON, “SCBS Unavailable” or “LDWS Unavailable” message may be displayed due to
false error detection by CMU, but the systems actually do work. No DTC is stored in memory and
no message appears in the multi-information display. (2014-2015 Mazda3 equipped with SCBS,
LDWS and CMU version 59.00.441/443/445)
(From 59.00.330)




DTC U0100:00 [CONNECTIVITY MASTER UNIT] (communication error with PCM) is stored in
memory.
Warning guidances are displayed both for LDWS and HBC (CX-3 with LDWS and without HBC
only).
Improper OFF selection in the Setting Interval menu under Oil Change (CX-9 only).
Resetting with “Fixed” data will not reset “Flexible” data. (CX-9 only).
Page 2 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-017/17
Last Issued: 08/23/2017
(From 55.00.760)




Navigation or other screens freeze or reboot.
Issues with Pandora Radio.
USB device fails to start playing, resume or display music information. BT audio device fails when
starting to play, resume or connect.
Paired BT device will not connect. Removing the paired BT device from the vehicle (but not the
vehicle from the phone) results in an endless “Deleting” message.
(From previous)
















Some street names in Canada are not displayed.
Navigation does not allow to set certain cities as destination.
Navigation does not announce voice guidance for street names.
Navigation turns to a black screen, but the menu bar remains.
Turn -by-turn navigation guidance does not display on the active driving display (for vehicles with
55.00.750).
Every time the navigation is turned on, the vehicle position starts from the location (dealer) where
the CMU was updated from version 55.00.650 to 55.00.750.
Navigation or other screen turn black, freeze or reboot.
System does not recognize USB/SD card.
Some menu of music source selection is grayed out.
When using the call button on the cell phone to make a call, the call sound is short.
Favorites disappear.
Vehicle current position is not accurate enough.
Rear view monitor does not show up on screen.
Text information of HD radio is not displayed when switching music source.
When asking for current location with voice command “Where am I?”, the system responds with
“Your location is comma.”
Contact information cannot be loaded correctly from phones other than iPhone.
NOTE: Mazda is working to make further improvements to the Mazda Connect Infotainment System
software, and may issue future software updates to improve system operation and performance. Software
version updates can be found on MGSS under IDS/Infotainment.
Customers having any of these concerns should have their vehicle repaired using the following repair
procedure.
REPAIR PROCEDURE
1. Verify customer concern.
2. Update MAZDA CONNECT with software version 59.00.502 or later using the instructions on MGSS.
CAUTION:More than one software version can be placed on a memory stick, but Mazda recommends
placing only one version on a memory stick to avoid updating the system with the wrong version.
3. Verify repair.
Page 3 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.
Bulletin No.: 09-017/17
Last Issued: 08/23/2017
WARRANTY INFORMATION
NOTE:








If SSP98 is OPEN, submit the claim using SSP98 warranty information.
If SSP98 is CLOSED, submit the claim using this TSB warranty information.
If vehicle is NOT SUBJECT to SSP98, submit the claim using this TSB warranty information.
This warranty information applies only to verified customer complaints on vehicles eligible for
warranty repair.
This repair will be covered under Mazda’s New Vehicle Limited Warranty term.
Additional diagnostic time cannot be claimed for this repair.
This TSB can be performed by D329 Mazda Certified Lube Technicians.
For Mazda3, check the SSP98 status first.
Warranty Type
A
Symptom Code
62
Damage Code
9W
Part Number Main Cause
5555-RP-CMU
Quantity
0
Operation Number / Labor Hours:
XX595XFX / 0.3 Hrs.
TSB can be performed by D329 Mazda Certified Lube Technicians:
Yes
Page 4 of 4
CONSUMER NOTICE: The information and instructions in this bulletin are intended for use by skilled technicians. Mazda technicians utilize the proper tools/
equipment and take training to correctly and safely maintain Mazda vehicles. These instructions should not be performed by “do-it-yourselfers.” Customers
should not assume this bulletin applies to their vehicle or that their vehicle will develop the described concern. To determine if the information applies,
customers should contact their nearest authorized Mazda dealership. Mazda North American Operations reserves the right to alter the specifications and
contents of this bulletin without obligation or advance notice. All rights reserved. No part of this bulletin may be reproduced in any form or by any means,
electronic or mechanical---including photocopying and recording and the use of any kind of information storage and retrieval system ---without permission in
writing.
© 2017 Mazda North American Operations, U.S.A.