NTB12-110b

Classification:
Reference:
BT12-021b
Date:
NTB12-110b
December 21, 2016
POWER BACK DOOR CALIBRATION
The Applied Vehicles in this bulletin have been amended. No other changes have been made
Please discard previous versions of this bulletin.
APPLIED VEHICLE: 2015 – 2017 Murano (Z52)
2016 Murano Hybrid (Z52)
2013 – 2017 Pathfinder (R52)
2014 – 2015 Pathfinder Hybrid (R52)
2014 – 2017 Rogue (T32)
2017 Rogue Hybrid (T32)
SERVICE INFORMATION
The control motors for the power rear hatch (back door) are calibrated for smooth and even
operation.
Adjustments or position change of the back door hinges or striker require the back door to
be re-calibrated.
The following are examples that can cause hinge position change requiring
re-calibration:

Manually opening the back door aggressively, such that above normal force is
exerted on the hinges as the door stops at the full open position.

While opening the back door a wind gust pushes the door open, exerting above
normal force on the hinges as the door stops at the full open position.

With the back door open, the side of the door is heavily bumped.

Purposely performing adjustment to the door hinges or striker.
NOTE: If the back door reverses and closes while opening with an automatic/power
open operation, it is an indication that re-calibration is needed.
The Service Procedure in this bulletin provides the steps for back door re-calibration.
Nissan Bulletins are intended for use by qualified technicians, not 'do-it-yourselfers'. Qualified technicians are
properly trained individuals who have the equipment, tools, safety instruction, and know-how to do a job
properly and safely. NOTE: If you believe that a described condition may apply to a particular vehicle, DO
NOT assume that it does. See your Nissan dealer to determine if this applies to your vehicle.
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SERVICE PROCEDURE
Back Door Re-Calibration
1. Make sure the rear hatch (back door) is fully closed and latched.

If needed, manually close the back door.
2. Connect the CONSULT-III plus (C-III plus) VI to the vehicle.
3. Turn the ignition ON, and open C-III plus on the CONSULT PC.
4. Select Diagnosis (One System).
Step 4
Figure 1
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NTB12-110b
5. Confirm the NISSAN/INFINITI tab is selected.
6. Click on the menu scroll arrow in the lower right corner.
Step 5
Step 6
Figure 2
7. Select AUTO BACK DOOR.
Step 7
Figure 3
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NTB12-110b
8. Select Work support.
Step 8
Figure 4
9. Select RESET AUTO BACK DOOR STATUS.
10. Select Start.
Step 9
Step 10
Figure 5
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11. Select Start.
12. Wait for “Current status” to change to COMPLETE.
13. Select End.
Step 11
Step 12:
Status will change to
COMPLETE
Step 13
Figure 6
14. Open the back door using an Automatic / Power Open Switch (i.e. key-fob remote, dash
board switch).

Wait for the back door to fully open.
NOTE: The back door will open at half speed.

Two long beeps should be heard.

Calibration is complete.
15. Confirm all power back door operations function normally.

Hazard warning lamps blink and automatic back door warning buzzer sounds.
16. Disconnect the C-III plus VI from the vehicle.
17. Cycle the ignition: ON  OFF  ON, wait for at least 5 seconds,  OFF.
18. Fully close the back door.
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