JTB00552NAS3

10/3/2017
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JTB00552NAS3
TECHNICAL BULLETIN
22 JUN 2017
© Jaguar Land Rover North America, LLC
NOTE: The information in Technical Bulletins is intended for use by trained,
professional Technicians with the knowledge, tools, and equipment required to do
the job properly and safely. It informs these Technicians of conditions that may
occur on some vehicles, or provides information that could assist in proper vehicle
service. The procedures should not be performed by 'do-it-yourselfers'. If you are
not a Retailer, do not assume that a condition described affects your vehicle.
Contact an authorized Jaguar service facility to determine whether this bulletin
applies to a specific vehicle.
INFORMATION
This reissue replaces all previous versions. Please destroy all previous versions.
Changes are highlighted in blue
SECTION:
415-01: Information and Entertainment Systems
SUBJECT/CONCERN:
InControl© Touch Pro™ Features May Not Function As Expected (Additional Updates)
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AFFECTED VEHICLE RANGE:
MODEL:
MODEL
YEAR:
VIN:
ASSEMBLY
PLANT:
APPLICABILITY:
F-PACE
(X761)
2017
046944099996
Solihull
Vehicles With: InControl
Touch Pro
F-PACE
(X761)
2017
488002499998
Solihull
Vehicles With: InControl
Touch Pro
F-PACE
(X761)
2017-2018
880002899997
Solihull
Vehicles With: InControl
Touch Pro
F-PACE
(X761)
2018
Onwards
240000
Onwards
Solihull
Vehicles With: InControl
Touch Pro
XE (X760)
2017
921222999999
Solihull
Vehicles With: InControl
Touch Pro
XE (X760)
2017
Onwards
P10187
Onwards
Castle Bromwich
Vehicles With: InControl
Touch Pro
XF (X260)
2016
Onwards
Y00124
Onwards
Castle Bromwich
Vehicles With: InControl
Touch Pro
XJ Range
(X351)
2016
Onwards
V90866
Onwards
Castle Bromwich
Vehicles With: InControl
Touch Pro
MARKETS:
NORTH AMERICA
CONDITION SUMMARY:
SITUATION:
In response to customer feedback on the performance of the InControl® Touch Pro™
system, Jaguar Land Rover has developed a software upgrade. Customers may
have experienced infotainment poor performance/reliability and this software
upgrade is designed to enhance the robustness of the following features and
functions:
• Satellite Digital Audio Radio Service (SDARS) lock up, audio loss, channel
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artwork not displayed
• Infotainment Master Controller (IMC) resets, blank screens, and poor system
performance
• CD ripping/playback issues
• Media Player crash, library track select fails, USB Source reliability
• Phone and Bluetooth™ - connection and contacts download issues
• Climate control fan symbol not visible when increasing/decreasing fan speed
• The heated seat temperature indication is misaligned to the vehicle image on
the Touchscreen
• Unable to access the seat massage auto function on the Touchscreen
• The activation of the massage seats is reversed (the left seat massage program
icon operates the right seat and the right seat massage program icon operates
the left seat)
• 'Camera System Not Available, Consult Your Dealer' message displayed on the
Instrument Cluster upon vehicle set up.
CAUSE:
These may be caused by a software issue.
NOTE:
This action will result in the navigation journey ETA share contacts being
deleted from the system. Inform customers that any contacts previously
stored in the navigation system (not phone contacts) will need to be reentered upon completion.
ACTION:
Should a Customer express concern, follow the appropriate Diagnostic Procedure -'A' or 'B' -- below.
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PARTS:
No Parts Required
TOOLS:


Jaguar
Land
Roverapprove
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Midtroni
cs
battery
power
supply
Jaguar
Land
Roverapprove
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diagnost
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with
latest
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software


Jaguar
Land
Roverapprove
d
diagnost
ic tool
with
latest
SDD
software
,
Calibrati
DTS
on File,
E9G
and
2/3
InContro
2GB
l© Touch
Jaguar
Pro™
Land
Software
Roverapprove
d USB
memory
device
WARRANTY:
NOTE:
Use DDW to check for Service Action or Update Prior to Sale notice eligibility
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requiring an InControl® Touch Pro™ software update. If eligible, perform and
claim the update as per that program.
NOTES:
Repair procedures are under constant review, and therefore times are
subject to change; those quoted here must be taken as guidance only.
Always refer to TOPIx to obtain the latest repair time.
The JLR Claims Submission System requires the use of causal part
numbers. Labor only claims must show the causal part number with a
quantity of zero.
DESCRIPTION
SRO
TIME
(HOURS)
CONDITION
CODE
CAUSAL
PART
InControl Touch Pro - Without RSE Configure IMC
86.98.44.01
2.0
42
T2H22097
InControl Touch Pro - With RSE Configure IMC and ISC
86.98.44.02
2.5
42
T2H22097
NOTE:
Normal Warranty procedures apply.
DIAGNOSTIC PROCEDURE 'A': SDD
This Diagnostic Procedure is for vehicles requiring the Jaguar Land Roverapproved diagnostic tool with Symptom Driven Diagnostics (SDD) only.
NOTES:
Use DDW to check for Service Action or Update Prior to Sale notice
eligibility requiring an InControl® Touch Pro™ software update. If eligible,
perform and claim the update as per that program.
This action will result in the navigation journey ETA share contacts being
deleted from the system. Inform customers that any contacts previously
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stored in the navigation system (not phone contacts) will need to be reentered upon completion.
1.
CAUTIONS:
Make sure that the Jaguar Land Rover-approved diagnostic tool is
connected to the internet at least once every 24 hours.
This software update is split into 2 separate procedures and it may
require an update to the Gateway Control Module (GWM) first,
depending on the software level.
Battery support unit: it is extremely critical to use a battery support
unit and have a vehicle with a battery that has a good state of
health to start. The battery support unit must also be in proper
working condition to be able to supply 13v consistently. If the
voltage is compromised during the installation of software, the IMC
may switch off.
The software transfer process can take some time, please be
patient. The vehicle ignition will turn 'OFF' during this transfer
which is normal - do not touch the engine START/STOP button
unless instructed to do so.
Before starting, make sure that the Infotainment screens display
the 'Home' screen with the ignition 'ON'. If not (i.e. the display
screens show the leaper or the front screen is blank), lock the
vehicle and leave for 5 minutes, then unlock the vehicle. Switch
the ignition 'ON' and check the display screens again.
During the software download, it is extremely critical NOT to
disturb the Data Link Connector (DLC) connection. Any interruption
in connection between VCI and the DLC connection will result in a
failure and may not be recoverable.
NOTES:
F-PACE, XE, XJ only: after the GWM programming occurs, a
functional CAN reset is sent to the vehicle. The very next step in
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the process then begins to run Variant Configuration to the IMC. If
the Technician is too fast and is pressing green 'tick' (✓) boxes to
push the process along, the Variant Configuration process will fail
as the IMC is not fully booted. Each time the Technician is
instructed to turn the ignition 'ON' they should follow the
diagnostic system prompts. The IMC in general takes 90 seconds
for full operation. A good check point is pressing the 'Audio' button
and then pressing the 'Source' button. When the IMC is booted, all
available sources will be displayed on the Source Selection screen.
At this time the continue button can now be pressed.
The Infotainment Master Controller (IMC) may also be referred to
as InControl Touch Pro module.
If a failure occurs when the retry is attempted, the technician must
switch the ignition back 'ON' and wait a minimum 90 seconds until
the IMC is booted up.
Connect the Jaguar Land Rover-approved battery support unit.
2.
CAUTIONS:
This procedure requires DVD151.00, Calibration File 278, and
InControl Touch Pro Software 004.03 (or later) and the Vehicle
Communication Interface (VCI) on the latest level as per VCI
Update Instructions available on TOPIx. If a DA VCI device is used
for the update, it MUST be on a firmware level of 63 or later.
Disconnect all customer USB devices that are connected in any of
the vehicle front and rear USB ports (as applicable) before
connecting the Jaguar Land Rover-approved diagnostic tool and
commencing with the software update. After successfully
completing the update and after disconnecting the Jaguar Land
Rover-approved diagnostic tool, reconnect the customer USB
devices back to their original location.
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and
b i
i
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begin a new session.
3.
Follow the on-screen prompts, allowing the diagnostic tool to read the VIN,
identify the vehicle, and initiating the data collect sequence.
XF (X260) VIN Y24769-Y42791 ONLY
Click here to run the 'Car configuration management - Session active car
configuration' application (151.00 / 10010)
4.
If the hyperlink is not available, the application can be found as follows:
1. Select the Service Functions session type.
2. From Car configuration management - Session active car
configuration selection, update the vehicle Car Configuration File
(CCF) using ASBUILT data.
All Vehicles
Click here to run the 'Configure existing module - InControl Touch Pro' application
(151.00 / 53010)
5.
CAUTIONS:
At the start of this process, the Jaguar Land Rover-approved
diagnostic tool will transfer a large number of files to the Jaguar
Land Rover-approved USB memory device. These will then be
transferred to the vehicle.
The Jaguar Land Rover-approved diagnostic tool may prompt 'No
Update Required' in the software resolution screen; however, this
software does require updating; select the green 'tick' (✓) to
continue the download.
NOTE:
The infotainment screen display will go blank or change color during
this update. This is normal behavior and is to be expected when the
software is being updated in the InControl Touch Pro control module.
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If the hyperlink is not available, the application can be found as follows:
1. Select the Diagnosis Session Type.
2. Select the following symptom:
Electrical - Information and entertainment system Entertainment system
3. Run and close the Datalogger tool to reveal the 'Extras' tab.
4. Select the Extras tab.
5. From 'Recommendations', run the Configure existing module InControl Touch Pro option.
6.
NOTES:
This application will begin and the InControl Touch Pro Health
Check will display on-screen. The InControl Touch Pro Health
Check will make sure that all conditions are correct before the
software update can begin. In the event of a failure condition being
identified by the InControl Touch Pro Health Check, follow the onscreen instructions to rectify the failure condition and then retry the
application. The application will not continue until all conditions are
correct - all InControl Touch Pro Health Check failure conditions
MUST be rectified.
At the point of which the Jaguar Land Rover-approved diagnostic
tool is formatting the USB memory device and copying over the
Phase 2.5 package to the USB memory device, the tool will finish
and advise the technician to install the USB memory device into
the vehicle’s socket. The vehicle’s ignition must be ON, and the
IMC must be ON and fully booted. This process can take up to 90
seconds.
Follow all on-screen instructions until prompted to insert the Jaguar Land
Rover-approved USB memory device into the Jaguar Land Rover-approved
diagnostic tool. Do as instructed before proceeding.
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7.
NOTE:
Make sure the vehicle ignition is ‘ON’. Press the engine START/STOP
button to switch it 'ON' if necessary.
Follow all on-screen instructions until prompted to transfer the Jaguar Land
Rover-approved USB memory device from the Jaguar Land Rover-approved
diagnostic tool to the vehicle.
8.
Transfer the Jaguar Land Rover-approved USB memory device into the
vehicle before proceeding on the Jaguar Land Rover-approved diagnostic
tool.
9.
Transfer the Jaguar Land Rover-approved USB memory device into the
vehicle before proceeding on the Jaguar Land Rover-approved diagnostic
tool.
If the Jaguar Land Rover-approved diagnostic tool displays an
error, refer to the TROUBLESHOOTING section and perform the
relevant action to complete the update.
10.
NOTE:
Make sure the vehicle ignition is ‘ON’. Press the engine START/STOP
button to switch it 'ON' if necessary.
Follow all on-screen instructions until the application completes
successfully.
Click here to run the 'Entertainment system - InControl Touch Pro variant
configuration' (151.00 / 53010)
11.
If the hyperlink is not available, the application can be found as follows:
1. Select the Service functions tab.
2. Run the Entertainment system - InControl Touch Pro application.
Select the green 'tick' (✓).
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12.
Select Infotainment master controller - Erase and learn variant
configuration.
1. Select the green 'tick' (✓).
2. Follow all on-screen instructions until the application completes
successfully.
13.
From ‘Recommendations’, scroll to the bottom of the recommendation tab
and run the Complete vehicle - Clear all stored diagnostic trouble
codes option.
14. Select the Settings icon on the vehicle touchscreen.
1. Select All settings
2. Select Features.
3. Scroll down and select Live.
4. Select Delete Live.
5. Select Yes to continue.
15.
If the vehicle has navigation journey ETA share contacts set up, the
contacts must be deleted.
1. Select Navigation function.
2. Select Settings.
3. Select Navigation Settings.
4. Select Edit profile.
5. Scroll down and select Contacts.
6. Select the Edit button displayed in line with the contact screen title.
7. Select Check all.
8. Select Delete,
9. Confirm 'delete action'.
When all tasks are complete, go to the next Step.
16. Exit the current session
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Exit the current session.
1. Select the Session tab.
2. Select the Close session option.
3. If necessary, set the vehicle to 'Transit mode'.
17.
Disconnect the diagnostic tool, battery support unit, and USB memory
device from the vehicle.
DIAGNOSTIC PROCEDURE 'B': PATHFINDER
This Diagnostic Procedure is for vehicles requiring the Jaguar Land Roverapproved diagnostic tool with PATHFINDER only.
Diagnostic Procedure changes are extensive and therefore not highlighted.
CAUTIONS:
A Jaguar Land Rover-approved Midtronics battery power supply must be
connected to the vehicle battery during diagnosis / module programming.
All ignition ON/OFF requests must be carried out. Failure to perform these
steps may cause damage to control modules in the vehicle.
The software transfer process can take some time, please be patient. The
vehicle ignition will turn 'OFF' during this transfer which is normal - do not
touch the engine START/STOP button unless instructed to do so.
Before commencing, make sure that the Infotainment screens display the
'Home' screen with the ignition 'ON'. If not (the display screens show the
leaper or the front screen is blank), lock the vehicle and leave for 5
minutes, then unlock the vehicle. Switch the ignition 'ON' and check the
display screens again.
During the software download, it is extremely critical NOT to disturb the
Data Link Connector (DLC) connection. Any interruption in connection
between VCI and the DLC connection will result in a failure and may not be
recoverable.
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NOTES:
Use DDW to check for Service Action or Update Prior to Sale notice
eligibility requiring an InControl® Touch Pro™ software update. If eligible,
perform and claim the update as per that program.
This action will result in the navigation journey ETA share contacts being
deleted from the system. Inform customers that any contacts previously
stored in the navigation system (not phone contacts) will need to be reentered upon completion.
1.
CAUTION:
Disconnect all customer USB devices that are connected in any of
the vehicle front and rear USB ports (as applicable) before
connecting the Jaguar Land Rover-approved diagnostic tool and
commencing with the software update. After successfully completing
the update and after disconnecting the Jaguar Land Rover-approved
diagnostic tool, reconnect the customer USB devices back to their
original location.
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and
begin a new session.
2.
NOTE:
Make sure that the Jaguar Land Rover-approved diagnostic tool is
connected to the internet at least once every 24 hours. The Jaguar
Land Rover-approved diagnostic tool must be loaded with
PATHFINDER version 96 (or later) for this procedure.
Connect the Jaguar Land Rover-approved diagnostic tool to the vehicle and
begin a new session.
3.
NOTE:
The Jaguar Land Rover-approved diagnostic tool will read the correct
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g
pp
g
Vehicle Identification Number (VIN) for the current vehicle and
automatically take the vehicle out of Transit mode if required.
Follow the on-screen prompts.
4.
CAUTION:
At the start of this process, the Jaguar Land Rover-approved
diagnostic tool will transfer a large number of files to the Jaguar Land
Rover-approved USB memory device. These will then be transferred
to the vehicle.
NOTE:
The infotainment screen display will go blank or change color during
this update. This is normal behavior and is to be expected when the
software is being updated in the InControl Touch Pro control module.
Select ECU Diagnostics.
5.
Select Infotainment Master Controller [IMC].
6.
Select Update ECU.
7.
NOTES:
At the point of which the Jaguar Land Rover-approved diagnostic
tool is formatting the USB memory device and copying over the
Phase 2.5 package to the USB memory device, the tool will finish
and advise the technician to install the USB memory device into
the vehicle’s socket. The vehicle’s ignition must be ON, and the
IMC must be ON and fully booted. This process can take up to 90
seconds.
Follow all on-screen instructions until prompted to insert the
Jaguar Land Rover-approved USB memory device into the Jaguar
Land Rover approved diagnostic tool Do as instructed before
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Land Rover-approved diagnostic tool. Do as instructed before
proceeding.
Follow all on-screen instructions until prompted to transfer the Jaguar Land
Rover-approved USB memory device from the Jaguar Land Rover-approved
diagnostic equipment to the vehicle.
8.
Transfer the Jaguar Land Rover-approved USB memory device into the
vehicle before proceeding on the Jaguar Land Rover-approved diagnostic
tool.
If the Jaguar Land Rover-approved diagnostic tool displays an
error, refer to the TROUBLESHOOTING section and perform the
relevant action to complete the update.
9.
Follow all on-screen instructions until the application completes
successfully.
10. Select the Settings icon on the vehicle touchscreen.
1. Select All settings
2. Select Features.
3. Scroll down and select Live.
4. Select Delete Live.
5. Select Yes to continue.
11.
If the vehicle has navigation journey ETA share contacts set up, the
contacts must be deleted.
1. Select Navigation function.
2. Select Settings.
3. Select Navigation Settings.
4. Select Edit profile.
5. Scroll down and select Contacts.
6. Select the Edit button displayed in line with the contact screen title.
7. Select Check all.
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8. Select Delete.
9. Confirm 'delete action'.
When all tasks are complete, go to the next Step.
12.
Exit the current session.
1. If required, reset the vehicle to Transit mode.
2. Select the Exit icon.
13.
Disconnect the diagnostic tool and battery power supply from the vehicle.
TROUBLESHOOTING:
• In the event that an error is experienced during the software update process, the
strategy implemented in the Jaguar Land Rover-approved diagnostic tool can
identify an error if the InControl Touch Pro is unable to complete the required
process.
• If an error is displayed, refer to the table below and complete the appropriate
Action.
ERROR CODE
21 Communication
error
CONCERN
Busy or no
response from
the module.
ACTION REQUIRED
21 - Communication error
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Complete the 'Configure existing module - InControl
Touch Pro' application again.
06 - Media not
found
USB memory
device not
found in the
vehicle.
NOTE:
The Jaguar Land Rover-approved diagnostic tool
will prompt the user to swap the USB memory
device to the adjacent USB port in the event that
the module is unable to read the USB memory
device. When this action is completed and the
green 'tick' (✓) selected, the module will attempt to
continue the application using the adjacent USB
port
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port.
06 - Media not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Complete the 'Configure existing module - InControl
Touch Pro' application again using the Jaguar Land
Rover-approved USB memory device.
4. If the error code '06 - Media not found' is displayed
again, further checks will be required to determine if it is
a USB memory device concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port
(USB hub, connector, or cable issue)
02 - File not
found
ERROR CODE
File required by
the module has
not been found
on the USB
memory device
due to file
transfer issue.
CONCERN
NOTE:
The Jaguar Land Rover-approved diagnostic tool
will prompt the user to swap the USB memory
device to the adjacent USB port in the event that
the module is unable to read the USB memory
device. When this action is completed and the
green 'tick' (✓) selected, the module will attempt to
ACTION using
REQUIRED
continue the application
the adjacent USB
port.
02 - File not found
1. Follow all on-screen instructions to exit the application.
2. Perform a battery hard reset.
3. Complete the 'Configure existing module - InControl
Touch Pro' application again using the Jaguar Land
Rover-approved USB memory device.
4. If the error code '02 - File not found' is displayed
again, further checks will be required to determine if it is
a USB memory device concern or a vehicle concern.
5. Potential concerns:
- Non-JLR-approved USB memory device
- Faulty USB memory device
- Vehicle concern between module and USB port
(USB hub, connector, or cable issue)
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01 - General
Failure
Module
concern.
01 - General failure
1. Follow all on-screen instructions to exit the application.
2. Submit a Technical Assistance (TA) request titled '01
General Failure Recovery'.
- All session files which contain this error must be
attached.
0A - Invalid
signature
Corrupted NGI
software files
on the Jaguar
Land Roverapproved
diagnostic tool
or USB memory
device.
0A - Invalid signature
1. Follow all on-screen instructions to exit the application.
2. Complete the 'Configure existing module - InControl
Touch Pro' application again on the same Jaguar Land
Rover-approved diagnostic tool and use a different
Jaguar Land Rover-approved USB memory device.
3. If error code '0A - Invalid signature' is displayed again,
the relevant Jaguar Land Rover-approved diagnostic tool
has a corrupt file installed and the Jaguar Land Roverapproved diagnostic tool would require F2 recovery
procedure and another Jaguar Land Rover-approved
diagnostic tool should be used to complete the update.
Module
recovery in
progress (30
ERROR CODE
minute
process)
The software
download has
failed and the
CONCERN
module
is
recovering to a
previous level.
Module recovery in progress
1. Do not touch the vehicle.
ACTION
REQUIRED
2. Allow the recovery
process
to complete fully.
3. Follow all on-screen instructions to exit the application.
4. Complete the 'Configure existing module - InControl
Touch Pro' application again.
1.
NOTE:
In the event that an error is displayed which is not listed in the above
table, then select green 'tick' (✓) when prompted ‘Would you like to
retry?’ if the update fails to complete successfully.
Submit a Technical Assistance (TA) request in the following instances:
If the software update fails due to an error listed in the
TROUBLESHOOTING table and the recommended actions do not
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TROUBLESHOOTING table and the recommended actions do not
resolve the concern.
If the software update fails due to an error which is not listed in
the TROUBLESHOOTING table and repeated retries have proved
unsuccessful.
When submitting a TA request, include in the heading the relevant Technical
Bulletin/Service Action number related to the software update. State the error and
actions completed and attach the relevant session file to the TA.
2.
Submit a Diagnostic Product Quality Report in the following instances:
If assistance is required to complete the F2 Recovery procedure
to the Jaguar Land Rover-approved diagnostic tool.
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