08-028-17 REV. B

NUMBER:
GROUP:
DATE:
08-028-17 REV. B
08 - Electrical
September 8, 2017
This bulletin is supplied as technical information only and is not an authorization for repair. No part of this publication may be reproduced, stored in a retrieval system, or
transmitted, in any form or by any means, electronic, mechanical, photocopying, or otherwise, without written permission of FCA US LLC.
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 08-028-17 REV. A, DATED JULY 13, 2017,
WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED
WITH **ASTERISKS** AND INCLUDE ADDITIONAL SYMPTOM FOR 2015 LA VEHICLES,
ADDING 2017 KL AND UPDATED SOFTWARE LEVEL FOR 2015 LA VEHICLES.
SUBJECT:
RA3 and RA4 Radio Over The Air Software Updates
OVERVIEW:
This bulletin provides information regarding the latest Flash Over The Air (FOTA) update and
provides the service technician an overview of the steps a customer will need to take to complete
the update.
MODELS:
2017
2013
2013
2016
2013
2013
2015
2014
2014
2013
2014
2015
2015
2015
-
2017
2017
2017
2017
2017
2017
2017
2017
2017
**2017**
2016
2016
2016
(RU)
(D2)
(DD)
(DF)
(DJ)
(DS)
(UF)
(WD)
(WK)
(ZD)
(KL)
(LA)
(LD)
(LX)
Chrysler Pacifica
RAM 3500 Pickup
RAM 3500 Cab Chassis
RAM 3500 <10K Cab Chassis
RAM 2500 Pickup
RAM 1500 Pickup
Chrysler 200
Dodge Durango
Jeep Grand Cherokee
Dodge Viper
Jeep Cherokee
Dodge Challenger
Dodge Charger
Chrysler 300
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NOTE: This bulletin applies to vehicles within the following markets/countries: NAFTA (U.S.
only).
NOTE: This bulletin applies to the following vehicles equipped with Uconnect 8.4 (Sales
Code RA3) or Uconnect 8.4AN (Sales Code RA4):
•
•
•
•
•
For
For
For
For
For
DS, D2, DD, DF and DJ vehicles built on or before May 16, 2017 (MDH 0516XX).
WD and WK vehicles built on or before April 28, 2017 (MDH 0428XX).
RU and ZD vehicles built on or before May 17, 2017 (MDH 0517XX).
UF vehicles built on or before December 02, 2016 (MDH 1202XX).
all KL, LA, LD and LX vehicles.
SYMPTOM/CONDITION:
The following improvements are included in this update:
• **Fix for sport mode not working in the performance menu page (2015 LA equipped with 6.4L
and 5.7L Sales Codes ESH and EZC Only).**
• Adds Apple SiriT Eyes Free capability for iPhoneT owners.
• Auto Play can now be configured.
• Adds do not disturb text message feature.
• The ability to drag and drop icons into the menu bar.
• Fix for radio locks up/frozen.
• Fix for stuck on black/blank screen.
• Human Machine Interface (HMI) improvements.
• Several navigation improvements.
• Fix for radio loss of time display.
• Media devices, phone pairing and Bluetooth usage improvements.
• Improved tuner performance.
• Enhanced Voice recognition (VR) performance.
• Enhancements in Connectivity Apps (Yelp, Pandora, Aha, etc).
DISCUSSION:
NOTE: **2015 LA vehicles equipped with 6.4L and 5.7L (Sales Codes ESH and EZC) will be
updated to 17.11.37.**
NOTE: 2013-2016 and some 2017 vehicles (DS, D2, DJ, DD, DF, WD, WK, ZD, UF, LD, LA, LX,
KL, RU) will be updated to 17.11.07.
Vehicles sold in the U.S. with the RA3 or RA4 radio can now receive software updates “over-theair”. Updates to software will occur in a phased roll-out. The software is updated through the built-in
cellular modem in the radio which is connected to the SprintT 3G network. Customers will see a
notification on their radio screen when new software is available for their radio (Fig. 1) . The owner
will have the option to update the radio or schedule the update for later. There is not an option to
decline the update indefinitely. The update must be performed.
NOTE: This is an information only Service Bulletin to help the customer understand how
they can perform their FOTA update. This document does not contain a LOP for
reimbursement.
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08-028-17 REV. B
Fig. 1
Software Acceptance Screen
1. The vehicle needs to be in the park position, or have the vehicle in neutral with parking brake
engaged if equipped with a manual transmission. The engine does not need to be running,
however, the ignition must be in the “RUN” position (On).
NOTE: The customer should park the vehicle outdoors if the engine is running.
2. Press “Update Now” to start the first phase of the software update. The first phase will take up
to 15-20 minutes to complete (Fig. 2) .
Fig. 2
First Phase
NOTE: If the ignition is turned off during the first phase, the customer will be required to
restart the entire process from the beginning. The software acceptance screen will
not appear again.
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3. The “wait” screen (Fig. 3) will appear multiple times during the update.
Fig. 3
Wait Screen
4. Once the update has reached the second phase, the message on the touchscreen will tell you
that you may turn off the vehicle, exit and let the process complete on its own (Fig. 4) .
NOTE: The second phase may take up to 50 minutes to complete.
Fig. 4
Second Phase
NOTE: The second phase screen will show the completion bar go to 49% quickly and will
then stay at that percentage for a longer period of time. The install is not broken/
frozen.
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08-028-17 REV. B
5. Upon completion of update, the radio will display a confirmation message (Fig. 5) .
Fig. 5
Confirmation Screen
NOTE: If there are other hardware issues or concerns, contact the STAR Center for support.
POLICY:
Information Only