A911437 2030947-

Technical Service Bulletin
®
91 Bluetooth - Cannot initiate call - Android phone
91 14 37 2030947/3 April 10, 2014. Supersedes Technical Service Bulletin Group 91 number 13-92 dated July 16,
2013 for reasons listed below.
Model(s)
Year
VIN Range
Vehicle-Specific Equipment
All
2005 - 2016
All
Bluetooth®
Condition
REVISION HISTORY
Revision
Date
3
Purpose
Revised header data (Added model years)
2
7/16/2013
Revised header data (Added model years)
1
9/25/2012
Initial publication
Customer Complaint:
The customer complains that when he or she is trying to
place a phone call from the vehicle while using a
®
Bluetooth -connected phone, the phone call
disconnects before it begins and an error shows on the
MMI display. The message may be “Function not
supported” (Figure 1) or “Network error”.
Figure 1. Error message on MMI display.
Workshop Findings:
• The customer is using a phone with the Android operating system. In addition, Skype , or another networkbased communication software, is installed on the phone.
®
• Call can be placed directly from the phone without a problem.
© 2014 Audi of America, Inc.
Page 1 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.
Technical Service Bulletin
Technical Background
When the phone receives the request to place a call
from the vehicle, a prompt appears on the phone
asking the user to choose how the call should be
placed (Figure 2). If the prompt is ignored, the MMI
system disconnects the call because it assumes that
the phone is not responding.
Figure 2. Prompt that appear on the phone.
Production Solution
Not applicable.
Service
When a call is placed using this phone, the prompt must be answered every time or the customer must adjust the
phone settings to disable the prompt.
Warranty
This TSB is informational only and not applicable to any Audi warranty.
Additional Information
All parts and service references provided in this TSB (2030947) are subject to change and/or removal. Always
check with your Parts Department and service manuals for the latest information.
© 2014 Audi of America, Inc.
Page 2 of 2
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of
Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval
system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior
expressed written permission of the publisher.