A971443 2036764-
Service Bulletin Details
Public Details for: A971443 2036764-
Supersedes technical service bulletin group 97 number 14-42 dated march 31, 2014. The mil is on. Vehicle will not start. Dtc P068A00 is stored in the ecm. The motronic engine control module power supply relay, j271, is not functioning prope
- 2014 - 2013 - 2012 - 2011 - 2010 - 2009 -
Models from 2014
2014 AUDI A4 |
2014 AUDI A4 ALLROAD |
2014 AUDI A5 |
2014 AUDI A5 CABRIOLET |
2014 AUDI A6 |
2014 AUDI A7 |
2014 AUDI A8 |
2014 AUDI Q5 |
2014 AUDI Q7 |
2014 AUDI TT |
2014 AUDI TT ROADSTER |
Models from 2013
2013 AUDI A4 |
2013 AUDI A4 ALLROAD |
2013 AUDI A5 |
2013 AUDI A5 CABRIOLET |
2013 AUDI A6 |
2013 AUDI A7 |
2013 AUDI A8 |
2013 AUDI Q5 |
2013 AUDI Q7 |
2013 AUDI TT |
2013 AUDI TT ROADSTER |
Models from 2012
2012 AUDI A4 |
2012 AUDI A4 AVANT |
2012 AUDI A5 |
2012 AUDI A5 CABRIOLET |
2012 AUDI A6 |
2012 AUDI A7 |
2012 AUDI A8 |
2012 AUDI Q5 |
2012 AUDI Q7 |
2012 AUDI TT |
2012 AUDI TT ROADSTER |
Models from 2011
2011 AUDI A4 |
2011 AUDI A4 AVANT |
2011 AUDI A5 |
2011 AUDI A5 CABRIOLET |
2011 AUDI A8 |
2011 AUDI Q5 |
2011 AUDI Q7 |
2011 AUDI TT |
2011 AUDI TT ROADSTER |
Models from 2010
2010 AUDI A4 |
2010 AUDI A5 |
2010 AUDI A5 CABRIOLET |
2010 AUDI Q5 |
2010 AUDI Q7 |
2010 AUDI TT |
Models from 2009
2009 AUDI A4 |
2009 AUDI A5 |
2009 AUDI Q5 |
2009 AUDI Q7 |
2009 AUDI TT |
Technical Service Bulletin 97 No start (DTC P068A00) 97 14 43 2036764/3 April 14, 2014. Supersedes Technical Service Bulletin Group 97 number 14-42 dated March 31, 2014 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment A4 2009 - 2014 All Not Applicable A5 2009 - 2014 All Not Applicable A5 Cabriolet 2010 - 2014 All Not Applicable A6 2012 - 2014 All Not Applicable A7 2012 - 2014 All Not Applicable A8 2011 - 2014 All Not Applicable Q5 2009 - 2014 All Not Applicable Q7 2009 - 2014 All Not Applicable TT 2009 - 2014 All Not Applicable Condition REVISION HISTORY Revision Date Purpose 3 - Revised Service (Updated step 10 with relay diagnostic information) 2 3/31/2014 Revised Production Solution (Added solution) Revised Service (Added information about finding relay manufacturer) Revised Warranty (Updated battery labor operations) Added Required Parts and Tools 1 03/18/2014 Initial publication • MIL on. • Vehicle will not start. • DTC P068A00 is stored in the engine control module (ECM), J623 (address word 01). • Numerous unrelated DTCs are also stored in the system, including: P056200, P057100, P068700, P068A00, P162400, P190C00, U010000, U010100, U012100, U014600, U015500, U021200, U101100, U102600, U111100, U111300, U140000, VAG00003, VAG00185, VAG00263, VAG00317, VAG00384, VAG00446, VAG00456, VAG00457, VAG00466, VAG00473, VAG00532, VAG00565, VAG00591, VAG00714, VAG00819, VAG00955, VAG01217, VAG01299, VAG01314, VAG01315, VAG01317, VAG01320, VAG01330, VAG01331, VAG01332, VAG01334, VAG01333, VAG01336, VAG01705, VAG01964, VAG02067, VAG02072, VAG02095, © 2014 Audi of America, Inc. Page 1 of 8 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin VAG02103, VAG02203, VAG02214, VAG02635, VAG02812, VAG02874, VAG03041, VAG03157, VAG03166, VAG03220, VAG03278, and/or VAG03531. Technical Background The motronic engine control module power supply relay, J271, is not functioning properly. Because the J271 relay controls battery voltage (Terminal 30) via a ground signal sent from the ECM, numerous faults can occur in multiple control modules when it is not functioning properly. Production Solution Change of relay construction at Tyco Electronics. Installation of Hella relay in production. Service 1. Confirm that DTC P068A00 is stored in the ECM, J623 (address word 01): • If DTC P068A00 is stored in the ECM, proceed with this bulletin. • If DTC P068A00 is not stored in the ECM, do not proceed with this bulletin. Continue with diagnosis. Tip: The images used in this bulletin are of a 2014 A4 vehicle. Use Elsa to confirm component and connector terminal locations for the specific vehicle being repaired. 2. Check Elsa for the location of the J271 relay (Wiring diagrams >> Component locations >> Component Locations: Relays) (Figure 1). Figure 1. Location of J271 relay (D), as shown in Elsa. © 2014 Audi of America, Inc. Page 2 of 8 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 3. Remove the plenum cover (Figure 2). Figure 2. Plenum cover. 4. Remove the washer reservoir filler neck (Figure 3). Figure 3. Washer reservoir filler neck. 5. Remove screws to gain access to the relay/fuse panel (Figure 4). Figure 4. Screws to be removed (outlined). © 2014 Audi of America, Inc. Page 3 of 8 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 6. Remove the ECM (Figure 5). Figure 5. Engine control module (ECM). 7. The J271 relay is now accessible (Figure 6). Figure 6. J271 relay (outlined). 8. Check the relay manufacture build information on the relay. This information is printed under “645” on the relay: • If the relay is from Tyco Electronics and has a yellow label (Figure 7, 1), replace the relay and proceed to step 10. • If the relay is from Tyco Electronics and has a white label (Figure 7, 2) or from Hella and has a white label (Figure 7, 3), do not replace the relay. Proceed to step 9. 9. Figure 7. Relay manufacture data: Tyco Electronics relay with a yellow label (1), Tyco Electronics relay with a white label (2), Hella relay with a white label (3). Check the J271 relay according to the instructions in Elsa at: Engine >> Generic Scan Tool >> ST Generic Scan Tool >> Diagnosis and Testing >> Diagnostic Procedures >> Engine Component Power Supply Relay, Checking. © 2014 Audi of America, Inc. Page 4 of 8 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 10. Check for battery voltage on J271 relay harness terminals 1 (85 power) and 3 (30 power) (Figure 8 and Figure 9). If no voltage is found, do not proceed with this bulletin. Continue with diagnosis. Figure 8. J271 relay pins. Terminal 1: 30 power from SA2, Terminal 2: switched ground from J623, Terminal 3: 30 power from SA2, and Terminal 5: switched power from J271. Figure 9. Relay terminal locations. Terminal 1: 85 Terminal 2: 86 Terminal 3: 30 Terminal 5: 87 11. With the ECM disconnected, check the wiring from J271 relay terminal 2 to the ECM: • If voltage and wiring are good, replace the J271 relay. • If voltage and wiring are not good, do not proceed with this bulletin. Continue with diagnosis. Note: Only use a DVOM when taking measurements. If a non-approved device is used to check terminal 2, it can damage the ECM. 12. After replacing the J271 relay, reinstall the ECM and confirm that the vehicle can be started. If vehicle cannot be started, continue with diagnosis. © 2014 Audi of America, Inc. Page 5 of 8 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin 13. Reinstall all components. 14. Check vehicle battery. Charge battery as needed before returning to customer. 15. Clear fault memory via ODIS GFF. Send diagnostic log via GFF Paperless. Warranty Claim Type: Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 2472 Damage Code: 0010 Labor Operations: For A6 and A7: Voltage relay remove + reinstall 2472 1950 10 TU Cover remove + reinstall 8522 1900 20 TU 2472 1999 10 TU Central electrics cover 9793 1900 remove + reinstall 40 TU For A8: Voltage relay remove + reinstall For Q7: Voltage relay remove 2472 1900 + reinstall (Includes Central electrics cover remove + reinstall) 30 TU For A5 Cabriolet: Voltage relay remove + reinstall © 2014 Audi of America, Inc. 2472 1950 10 TU Central electrics cover 9793 1900 remove + reinstall (Includes cover remove + reinstall) 30 TU Page 6 of 8 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin For TT: Voltage relay remove + reinstall 2472 1900 20 TU 2472 1950 10 TU Central electrics cover 9793 1900 remove + reinstall 30 TU For A4: Voltage relay remove + reinstall For Q5: Voltage relay remove + reinstall 2472 1950 10 TU Central electrics cover 9793 1900 remove + reinstall 40 TU For A5: Voltage relay remove + reinstall 2472 1950 10 TU Central electrics cover 9793 1900 remove + reinstall 30 TU Non BEM/BDM-equipped vehicles: Battery check 2706 0150 (Q7 only) 10 TU (Q7 only) 2706 0100 (All others) 20 TU (All others) Battery charge (If necessary - must be supported by battery test/charge logs) 2706 8950 10 TU BEM/BDM-equipped vehicles: © 2014 Audi of America, Inc. Battery check Included with GFF Included with GFF Battery charge (If necessary - must be supported by battery test/charge logs) 2706 8950 10 TU Page 7 of 8 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Diagnostic Time: GFF 0150 0000 Time stated on diagnostic protocol (Max 50 TU) Road test prior to service procedure No allowance 0 TU Road test after service procedure No allowance 0 TU Technical diagnosis at dealer’s discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details) Claim Comment: As per TSB #2036764/3 All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. Required Parts and Tools Part Number Part Description Quantity 4H0951253A Relay 1 Additional Information All parts and service references provided in this TSB (2036764) are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information. © 2014 Audi of America, Inc. Page 8 of 8 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.