A911450 2018187-
Service Bulletin Details
Public Details for: A911450 2018187-
Supersedes technical service bulletin group 91 number 13-02 dated august 30, 2013. Customer may report that cracking, grinding, rattling, humming, whining, or similar interference is coming from one or more speakers. Parts of the speakers (
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Technical Service Bulletin 91 Sound system: speaker rattles, vibrations or audio interference 91 14 50 2018187/8 July 10, 2014. Supersedes Technical Service Bulletin Group 91 number 13-02 dated August 30, 2013 for reasons listed below. Model(s) Year VIN Range Vehicle-Specific Equipment All 2003 - 2015 All Not Applicable Condition REVISION HISTORY Revision Date Purpose 8 - Revised header data (Added model years) 7 8/30/2013 Revised header data (Added model years) Revised Condition (Clarified description) Revised Technical Background (Clarified description) Revised Service (Clarified steps) 6 10/21/2011 Revised header data (Added model years) 5 8/20/2010 Revised header data (Added model year 2011) Revised Warranty Revised Service (Clarified steps) Customer may report that cracking, grinding, rattling, humming, whining, or similar interference is coming from one or more speakers. Technical Background • Parts of the speakers (such as the brackets, cables, or covers) or parts of the interior fittings (such as door covers, rear shelf, facings, or covers) can vibrate at certain frequencies, causing noises. • The radio tuner or other control modules may be affected by electromagnetic interference from aftermarket electronic devices. Production Solution Not applicable. © 2014 Audi of America, Inc. Page 1 of 3 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Service 1. Confirm that the interference is not caused by loose objects (such as keys, CD covers, pens, sunglasses, etc.) in the vehicle. 2. Confirm that the interference does not disappear when the trim surrounding the speaker is pushed against the speaker, nor when the speaker is pushed against its mounting. 3. Remove the speaker from its mounting and listen to the speaker isolated from the vehicle: • If interference is not heard: check for sources of interference in the cabin fittings. Fix any loose parts, and apply or replace an underlay, as necessary. • If interference is heard: check if any aftermarket electrical devices are connected anywhere in the vehicle, or in a 12V power socket. Disconnect power to the device and check if the interference in the speaker is still present. If the interference is no longer present, explain to the customer that certain devices can interfere with the radio tuner. Warranty Claim Type: Use applicable claim type. If vehicle is outside any warranty, this Technical Service Bulletin is informational only. Service Number: 9140, 9142 Damage Code: 0020 Labor Operations: Front speaker remove + reinstall 9140 XXXX See ELSA for applicable labor operation(s) 9142 XXXX See ELSA for applicable labor operation(s) GFF No allowance 0 TU Road test prior to service procedure 0121 0002 10 TU Road test after service procedure 0121 0004 10 TU (if applicable) Rear speaker remove + reinstall (if applicable) Diagnostic Time: Technical diagnosis at dealer’s discretion (Refer to Section 2.2.1.2 and Audi Warranty Online for DADP allowance details) Claim Comment: As per TSB #2018187/8 Claims are subject to review and cancellation for unnecessary speaker replacement. All warranty claims submitted for payment must be in accordance with the Audi Warranty Policies and Procedures Manual. Claims are subject to review or audit by Audi Warranty. © 2014 Audi of America, Inc. Page 2 of 3 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher. Technical Service Bulletin Additional Information All parts and service references provided in this TSB (2018187) are subject to change and/or removal. Always check with your Parts Department and service manuals for the latest information. © 2014 Audi of America, Inc. Page 3 of 3 All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.