P6305

SERVICE CAMPAIGN
CAMPAIGN BULLETIN
Timing Chain
Voluntary Service Campaign - Expiration
Notice
Reference: P6305
Date: October 10, 2017
Attention: Retailer Principal, Sales, Parts and Service Managers
Affected Models/Years:
MY2011-13 QX56 (Z62)
MY2011-13 M56 (Y51)
Affected
Population:
Retailer
Inventory:
SERVICE COMM
Expiration date:
Stop Sale
In Effect
45,107
NA
February 28, 2018
NO
***** Campaign Summary *****
INFINITI launched this Voluntary Service Campaign on May 6, 2016 on certain 2011-13 INFINITI QX56
and INFINITI M56 vehicles to offer clients the opportunity to replace the timing chain, chain guides, and
crank sprocket at no charge to the client for parts and labor.
INFINITI has made multiple attempts to notify clients concerning this service campaign and is now
informing them that the campaign will end February 28, 2018. INFINITI wants to inform retailers to
open repair orders on or before February 27, 2018 in order to have timing chain replacement covered by
this service campaign. Vehicles presented for repair after this date will not be covered by this service
campaign and any repair will be performed at client expense if the vehicle’s warranty has expired.
***** What Retailers Should Do *****
1. Service Comm will deactivate P6305 on any unrepaired VINs on February 28, 2018.
 Repair orders must be opened on or before February 27, 2018
 Claims submitted for repair orders opened after this date will be rejected.
2. Retailers should plan their parts inventory needs to align with the end of this campaign.
3. Retailers should submit any open claims for the timing chain replacement under this campaign as soon
as possible. INFINITI would like to have all claims submitted by March 14, 2018.
***** Release Schedule *****
Parts
Repair
Owner
Notification
 Retailers are responsible for managing their parts supply inventory
 Any parts not needed will need to be returned using a retailer’s obsolescence
credit
 Parts required for this campaign will continue to be valid service parts for client
pay or warranty repairs
 Campaign bulletin ITB16-015 will be updated to reflect expiration of this
voluntary service campaign at the time Service Comm is deactivated
INFINITI began notifying owners of all potentially affected vehicles in May 2016
via U.S. Mail. INFINITI will notify clients of the open campaign on their vehicle
again in October 2017 and include the February 28, 2018 expiration timing.
CAMPAIGN ID: P6305 | Expiration Notice
FINAL NOTIFICATION
OWNER NOTIFICATION
Dear INFINITI [M56 QX56] Owner:
INFINITI is committed to providing the highest levels of product safety, quality and client satisfaction.
With that in mind, we want to bring to your attention important information regarding a voluntary
service campaign that is being conducted by INFINITI until February 27, 2018 to replace the engine
timing chain on your vehicle.
REASON FOR SERVICE CAMPAIGN
INFINITI previously notified you in June 2016 that an issue with the timing chain in certain affected
vehicles could cause the chain to deteriorate over time. If this were to occur, you might hear abnormal
noises from your engine, which may sound like a rattle or ticking. If the abnormal engine noise is
ignored, the engine could incur damage over time.
WHAT INFINITI WILL DO
To ensure your continued satisfaction and confidence in your vehicle, your authorized INFINITI
retailer will replace the timing chain, two chain-guides, and crank-sprocket at no charge to you for
parts or labor. This offer is valid through February 27, 2018, and you must present your vehicle prior
to that date for this free campaign repair to apply. This repair will usually take more than one business
day to complete, but your INFINITI retailer may require your vehicle for a longer period of time based
upon their work schedule. If necessary, your INFINITI retailer will provide you with a courtesy vehicle
at no additional charge while your vehicle is being repaired.
WHAT YOU SHOULD DO
INFINITI encourages you to contact an authorized INFINITI retailer at your earliest convenience in
order to arrange an appointment.
We understand your time is valuable so your retailer will work with you to make this service as
convenient as possible. To minimize any inconvenience to you, it is important that you have an
appointment before bringing your vehicle to the INFINITI retailer for service. Please bring this notice
with you when you keep your service appointment. Instructions have been sent to your INFINITI
retailer.
Vehicles presented for repair after February 27, 2018, will not be covered by this service campaign and
any repair will be performed at your expense if the vehicle’s warranty has expired. INFINITI urges you
to visit an authorized INFINITI retailer and have this important campaign performed before its
conclusion.
If you have paid to have your timing chain replaced prior to this letter, you may be eligible for
reimbursement of the repair expense.
Should you have any questions, our representatives would be pleased to assist you.
 Call 1-800-662-6200 option 7 or
 Visit http://www.infinitiassist.com
Thank you for providing us an opportunity to ensure on-going satisfaction with your INFINITI vehicle.
CAMPAIGN ID: P6305 | Expiration Notice